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Silicon Image, Inc.
“Using Oracle Productivity Kit has completely changed the way we roll out and support Oracle applications for our
users and analysts. Looking back, selecting this solution was a ‘no brainer’ for our organization.”
Kenny Gilbert, Director Technology Services
What Customers Are Saying…
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Oracle’s User Productivity Kit
May 15, 2008
Nancy ManderfeldSenior Sales Consultant - UPKOracle Direct
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Agenda
• Importance of User Competency
• What is User Productivity Kit (UPK)?
• UPK Demonstration
• Pre-built Content
Importance of Training End Users
Of the 437 companies that responded to the survey, 76% faced user competency challenges
related to their ERP system*
* Meta Group
• Maximize ROI• Untrained users often ignore, misuse, or under-utilize new
technology*
• Eliminate Excessive Support• Untrained users require 3 to 6 times more support than
trained users*
• Increase Productivity• Untrained users may take up to 22.5 hours to achieve the
same skill level that it takes a trained employee 5 hours to achieve*
Importance of Supporting End Users
^ From Gartner Inc.
What is UPK (User Productivity Kit)?
UPK Single Recording Simulations
See It Try It Know It Do It
Paper Based Content:System Process GuidesUser Acceptance Test ScriptsMercury UAT Scripts Instructor Led Training MaterialsAttendee Facing Training MaterialsJob Aids
Word or Adobe Based
UPK Through the Software Lifecycle
UPK is a full service on demand training and project documentation development and delivery tool.
UPK Language Capabilities
UPK Developer Languages Additional Translation Languages
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UPK User Experience
UPK - Usage Tracking
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UPK Pre-built Content
Content Modules
EBS: Modules (14) Topics (745)
Finance• Accounts Payable (65)• Accounts Receivable (53)• Finance Centralized
Solution (38)• General Ledger (104)• Assets (54)• Internet Expenses (14)
Procurement • Purchasing (102)• iSupplier Portal (36)• iProcurement (33)
Human Resources• Human Resources (102)• Payroll (32)• Self-Service HR (32)• Performance Management (20)• Time & Labor (38)
Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting
Available for R12Available for R12
Future Content Modules
EBS
Distribution• Inventory• Order Management• Shipping Execution
HR• iRecruitment• Learning Management
Projects• Project Costing• Project Management• Project Resource Management
Manufacturing• Shop Floor Management• WIP• Discrete MES• OPM Product Dev.• OPM Process Execution• OPM MES
Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting
R12R12
Value of Pre-built UPK Content
• Mirrors Oracle Application Development Methodology
• Provides ‘As Delivered’ Process References
• Permanent Record of Original Delivered Functionality
• Eliminates Dedicated Instances To Analyze Delivered Functionality
• Delivers Value Throughout the Software Lifecycle
• Can be used as a Jump Start for Documentation and Training by Customizing Pre-built Content
• Use content as a “template” for future topics
Why UPK and WHO cares?
IT Project Team
End Users
LOB Managers
Support Exec Mgmt
To ease application implementation
Document & test system processes
To perform a fit gap analysis
To capture application set-ups
To perform application testing
To train the user population
To improve application usage
To support end users
To retain knowledge
To train new hires
UPK Summary
• Collaborative, multi-user environment• Single Development Platform• Built-In Object Recognition• Discrete Recording and Editing • Context Sensitive Help• Pre-Delivered Content• Value throughout the Software Lifecycle
Customers
• Exploding growth
• Upgrade – 90% certification on go-live date
• New product rollout
• Three week deployment
AQ&