Firm Profile

F-10 Markaz, Islamabad

Ph: 051-2211005-6, Fax: 051-2211006

E-mail: iftikhar.a51@gmail.com

Cell: 0314 5391985

Silkline Travel and Tours International

- 1 -

Introduction/Background

Silkline travel and tours international is an Islamabad based travel agency providing national

and international air ticket and travel arrangement facilities to government/corporate

sector and individual customers.

The firm/agency is headed by Mr. Iftikhar Ahmad who is the CEO of the firm and has loads

of work experience in the corporate sector. He worked in the banking sector for more than

three decades and left the industry as an Assistant Vice president (AVP) of the Allied Bank of

Pakistan.

We are a continuously progressing firm, growing by leaps and bounds in a short period of

time. The business growth rate for the last few months can be seen through the chart below

and the credit goes to lots of our happy customers, both individuals and organisations.

0

10

20

30

40

50

60

Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12

Business Growth

- 2 -

40%

20%

15%

13%

12%

Overseas Employment Promoters (OEP) Non-Government Organisations (NGO's)

Banks Public/Government Sector

Private Customers

Business Distribution

Message from CEO

We all have reservations about the quality of the customer

service provided by the travel industry in our country. From

my 32 years experience in the banking business, we

completely understand the importance of customer

satisfaction and endeavour to provide hassle free service to

our customers. Our customers can rest-assure that they will get best possible tariff and

quality service, whatever their travel demands maybe.

- 3 -

Our People

Chief Executive Officer (CEO)

Mr. Iftikhar Ahmad

Marketing Executives

Dr. Huma Iram

Ms. Zamara Riaz

Ticketing Officers

Mr. Farhan Ahmad Qureshi

Mr. Muhammad Ali

Our Ambition

We aspire to become the best and the biggest travel service provider in the region. We have

personnel with the right qualification for the respective jobs/tasks. Our educated workforce

aim to provide unsurpassed and the finest quality services to our customers round the clock

and across the globe. Let us plan your journey for you and we will take your travel

experience to a different level.

- 4 -

Services we offer

Finding it difficult to decide a travel plan?

Bombarded with lots of travel options and getting confused?

Do not worry! Just let us know about your travel

requirements from the comfort of your home or office and we

will take the pain of exploring all the different travel

opportunities for you.

We provide the following major travel services:

Air tickets for national and

international travel

Hotel bookings

Services for official/business travel

Services for leisure travel and

holiday packages

Umrah/Hajj

- 5 -

We work with all the major airlines. Some of the prominent ones are as follows:

Pakistan International Airlines (PIA)

Emirates Airlines

Etihad Airways

Turkish Airlines

Shaheen Air

Air Blue

NasAir

Saudi Airline

Qatar Airways

Air France

Thai Air

Kuwait Airways

Gulf Air

- 6 -

Prominent Clients at our Credit

We provide services to government/non-government organisations, corporate sector like

banks and overseas employment promoters, and private/individual customers. Some of our

major clients are as follows:

The Bank of Khyber

SME Bank Limited

Higher Education Commission of Pakistan (HEC)

University of Engineering and Technology Taxila

FATIMI International (OEP)

First Select Pakistan, G4S (OEP)

The Johanniter (NGO)

Mantech-Arc

Khozam International (OEP)

Farishta Enterprises (OEP)

R. S. Recruiting Agency (OEP)

Sukhi (NGO)

Strengthening Democracy through Parliamentary Development (SDPD) (NGO)

and individual customers from organisations like;

o Telenor o Huawei o Serena Hotel o ILO

- 7 -

License

- 8 -

M. O. U

If you are an individual/organisation and want to purchase tickets from us on cash, you are

more than welcome but we can even enter into a contract with you to purchase tickets on

credit/reimbursement basis, offering you a discount of upto 1% on domestic flights and

upto 2% on international flights, of the basic fare, if;

· The outstanding bills are cleared within a fortnight time, and

· The business amounts to Rs. .................... Million per month/quarter.

- 9 -

How to find us

We are located very close to the business hub (Blue Area) of the city but conveniently away

from the chaos of the city centre traffic. Our complete postal address is as follows:

Office No. 113, 1st Floor, Block No. 2G, Capital Business Centre,

F-10 Markaz, Islamabad 44000, Pakistan.

- 10 -

Take left turn just before the Shell petrol pump if you are coming from service road east. We

are on the first floor of the building and the entrance to the floor is from the side of the

building as highlighted in the map below.

Ample parking spaces are available in front of the building throughout the day.

We are here

- 11 -

Query Form

Please mail your travel query by providing the details given below and we will get back to

you as soon as possible with all the required information.

Name

E-mail address

Business phone

Home phone

Cell phone

Fax number

Delivery address

Personal Information

Country of birth

Name as it appears on passport

Country of citizenship

Number

Passport*

Expiration date

Country Visas*

Expiration date

Origin and Destination (city and country names)

Air Travel Details

Travel Dates (for outward and return

journey)

Airplane Travel Preferences

Position (e.g., aisle, window,

centre)

Location (e.g., forward, rear, wing, exit row, bulkhead, right,

left)

Hotel name or preferred rating (e.g. 3 stars, 5 star)

Hotel Programs

Dates Required

Hotel Room Preferences

Type (e.g., suite, king, double,

single)

* For international travel, please provide scanned copies of passport and visas

- 12 -

Customer Feedback

To help us better serve you, please provide us with your feedback by completing and

returning this form at your convenience. Thank you!

Name

Address

E-mail

Phone

Fax

Strongly

Agree Agree Neutral Disagree Strongly Disagree

Agency responded promptly.

Agent was courteous and professional.

Agent was knowledgeable about the travel industry.

Agent explored several options and offered the lowest fare according to my needs.

Agent explained ticketing and fare options thoroughly.

Agent explained airfare rules and restrictions thoroughly.

Agent recommended appropriate lodging.

Lodging reservations were accurate.

Agent recommended appropriate ground transportation.

Ground transportation reservations were accurate.

Itinerary was accurate and was received promptly.

My overall satisfaction with your service is high. I would recommend you to my friends.

Additional comments:

SILKLINE TRAVEL AND TOURS INTERNATIONAL

Ph: 051-2211005-6, Fax: 051-2211006

E-mail: iftikhar.a51@gmail.com

Cell: 0314 5391985