INTRODUCTION  

About Us Silver  Tea  Leaf  is  the  first  of  its  kind  in  Bahrain  and  in  the  Gulf  Region  that  aims  at  enhancing  our  everyday  beverage  “Tea”  to  fully  enjoy  its  flavors,  aromas  and  also  obtain  all  the  benefits  from  this  beverage.      Tea  is  integrated  into  many  cultures  around  the  world  where  each  part  of  the  world  has  unique  customs  for  this  beverage  and  prepared  in  a  different  method.  Today,  tea  has  become  a  heavily  consumed  drink  in  a  fast  base  world  where  many  of  its  appreciaGons  and  values  are  neglected.      In  Silver  Tea  Leaf  we  provide  two  kinds  of  Services:  “Tea  ConsultaGon”  &  “Tea  Trainings  &  Workshops”,  that  covers  all  aspects  of  tea  because  we  believe  that  tea  has  a  great  impact  on  the  world.    

Vision “To  change  the  world  one  tea  cup  at  a  Gme.”    

Values

Mission “To  educate  the  world  on  appreciaGng  the  untapped  potenGals  of  tea,  thus  changing  the  culture  of  tea  consumpGon  to  realize  its  fantasGc  taste  and  health  benefits.”  

Learn  &  Share  Knowledge  

Maintain  Sustainable  OperaGon  

Inspire  CreaGve  InnovaGon  

Push  for  Excellency  &  Fairness  

SERVICES  

Tea Consultation  

Tea  Overview  &  EvaluaGon  

Tea  Menu  

This   service   looks  at  providing  a  holis3c,   end-­‐to-­‐end  overview  &  evalua3on  for    tea  products  &   services,   encompassing   aspects   such   as  prepara3on,   servicing,   skills   and   customers  sa3sfac3ons.    

Outcome    1.  IdenGfying  problems  &  potenGal   avenues  

of   improvement   in   all   aspects   related   to  tea.  

2.  Minimize   cost   &   maximize   efficiency   of  tea  operaGon.  

3.  Enhance  the  quality  and  experience  of  tea  served.  

   

Tea  Overview  &  EvaluaGon  

Service  Overview  

Assessments  &  EvaluaGons  

Outcomes  &  SuggesGons  

Tea  Menu   Service   is   concerned   with   crea3ng  the   most   appealing   menu   that   is   integrated  with  the  tea  drinking  experience  provided.  This  service   covers   elements   like   crea3ng   or  modifying  menus,   recommending  methods   of  expanding   towards   new   teas   to   be   added   in  the  menu  and  sourcing  tea  from  abroad.    

Outcome    1.  A  tailor-­‐made  tea  menu  that  suits  your  tea  

room  and  customer’s  taste.  2.  RecommendaGons  on   the   type  of   teas   to  

be  served  and  means  of  sourcing  them.  3.  A  recipe  list  for  all  the  teas  included  in  the  

menu.  

Tea  Menu  

Customer  Profile  

Research  &  selecGng  teas  

Implement  Changes  

Tea Trainings & Workshops  Tea  Fundamentals  

Tea  PreparaGon  

Tea  Blending  

Tea  Serving  

The  classical  tea  fundamentals  training  course  aims   towards   improving   the   general  knowledge   of   staff  members  who   are   new   to  tea.   It   covers   important   aspects   of   history,  manufacturing,   prepara3on   and   serving   of  tea.    

Outcome    1.  Overview  of   the  essenGal   theoreGcal   and  

pracGcal  knowledge  of  tea.  2.  Helping   employees   to  work  with   a   wider  

variety  of  teas.  3.  Improve   the   overall   quality   performance  

with  tea.  

History  &  Manufacturing  of  Tea  • Covers  the  general  knowledge  about  how  tea  was  discovered  &  basic  manufacturing  steps  for  tea  

Tea  Prepara@on  • Demonstrates  the  general  rule  of  how  to  prepare  different  kinds  of  tea  

Tea  &  Food  • Explains  the  general  benefits  and  the  most  suitable  pairing  of  tea  with  food  

Tea  Fundamentals  

The   tea   prepara3on   training   focuses   on   the  fine,  delicate  art  of  preparing  hot  and  ice  tea,  where  different  methods  are  learned  to  get  an  accurate   outcome   of   tea.   It   includes  measurements   of   quan3ty,   temperature   and  3me   and   how   can   a   mild   changes   make   or  break  the  beverage.    

Outcome    1.  A  maintained  high  level  of  consistency  and  

quality  of  teas  brewed.  2.  Emphasizing   on   balancing   the   taste,  

aroma  and  liquor  color  with  every  kind  of  tea  served.  

3.  Tailoring   brews   according   to   different  customers  specificaGons.  

Tea  PreparaGon  

Tea  grades  &  difference  • Covers  in  depth  of  how  each  grade  &  kind  of  tea  is  processed  &  how  taste  develops  in  each  

Brewing  Techniques  • Preparing  teas  served  in  the  most  suitable  se_ngs  and  developing  new  techniques  

Tas@ng  &  Evalua@ng  •  IdenGfying  the  developed  aroma  and  flavor,  analyzing  the  outcome  for  the  customers’  taste  expectaGons  

Blending,  Flavoring  &  Scen3ng  teas  are  talents  that  can  provide  an  outstanding  improvement  to   tea.  Knowing   the  difference  between   them  and   what   are   the   elements   that   should   be  considered   in   blending   is   an   essen3al   skill   to  have   if   there  was   a   desire   to   go   deep   in   this  field.    

Outcome    1.  Learning   the   essenGal   blending   skills   to  

create  consistent  taste  over  the  long  run.  2.  Customized  tea  blends  that  only  served  by  

you  to  the  customers.  3.  Engaging  customers  to  have  signature  tea  

blends.  

Tea  Blending  

Opera@on  Considera@on  • Explains  the  general  health  and  safety  &  general  food  rules  &  regulaGon  protocols  

Blending,  Flavoring  &  Scen@ng  Techniques  • Learning  the  right  and  safe  methods  and  how  to  sustain  it  

Tas@ng  &  Evalua@ng  •  IdenGfying  the  profile  for  the  developed  aroma,  flavor  and  liquor  and  analyzing  the  outcome  

In   tea   serving,   we   help   you   bridge   the   gap  between   cultures   and   deliver   an   authen3c  local   experience   to   your   customers.   That   can  happen   through   many   different   methods   by  proper   food  and   tea  matching,   either   side-­‐to-­‐side  or  cooked  together  and  by  iden3fying  the  right   ceremony   to   use   when   serving   tea   in  different  seHngs.      

Outcome    1.  RecommendaGons  on  how  to   incorporate  

the   right   teas   and   tea  wares   to   go   along  with  food.  

2.  Help   in   selling   an   exoGc   tea   experience  along  with  the  product.  

3.  The  ability   to  work  and  serve  a  variety  of  teas.  

Tea  Serving  

Tea  Cultures  Around  the  World  • Understanding  what  are  the  cultures  and  customs  pracGced  around  tea  from  different  countries  around  the  world  

Tea  Cooking  &  Matching  • CreaGng  recipes  using  tea  and  matching  it  with  food  to  boost  the  taste  profile  for  both.  

Teawares  &  Ceremonies  Set  ups  • Se_ng  the  right  atmosphere  for  the  right  ceremoney  conducted  and  how  would  each  teaware  differs  in  usage.  

BENEFITS  

How Can our Services Help? •  Improves  Efficiency  of  Opera@ons  

Employees   are   the   most   valuable   assets   to   every  organizaGon.   Understanding   tea   beaer   is   essenGal   to  be  able   to  ease   the  process  of  operaGons  during  busy  hours  while  maintaining  the  high  standard  of  services.    

   •  Enhance  Knowledge  &  Confidence  

Assuring   that   employees   knowledge   is   enhanced   shall  provide  them  the  confidence  to  serve  their  guests  with  the  tea  that  serves  their  need  and  will  also  be  a  source  of  enhancing  knowledge  to  the  guests  to  know  exactly  what  are  they  served.  

   •  Exceed  Guests  Expecta@ons  

More   people   nowadays   are   cauGous   towards   their  health   and   careful   for   what   they   have   everyday.  Providing  the  perfectly  prepared  cup  of  tea  will  ensure  that   guests   enjoy   their   beverage   and   will   appreciate  that  what  they  are  provided  is  of  quality.  

 

•  Gain  Compe@@ve  Advantage    Guests   would   give   greater   consideraGon   for   places  where   tea   tastes   beaer   for   them.   Being   able   to  understand   what   guests   would   require   and   how   to  provide   the   right   product   for   their   request   is   a   strong  method   for   assuring   the   compeGGve   advantage   to  maintain  guests  visiGng  constantly.    

   •  Saving  cost  

Even   if   tea   is   one   of   the   most   profitable   products   in  hotels  and  restaurants  due  to  its  very  low  cost  of  sales  comparing   to   selling   price,   idenGfying   the   right  measurements  for  every  tea  and  how  to  prepare  it  well  can  highly  contribute  to  saving  cost.  

   •  Appreciate  Tea  

It   used   to   be   the   drink   of   the   rich,   the   emperors   and  the   wealthy   but   today   it's   available   to   everyone.  AppreciaGng   the   beverage   we   consume   everyday   will  help   us   enjoy   every   cup   of   tea   consumed   as   well   as  knowing  which  tea  to  drink  according  to  the  challenges  faced  during  the  day.  

       

 T.  +(973)  77  191  777    M.  +(973)  36  655  737      F.  +(973)  17  910  855  

E.  afekri@silvertealeaf.com    W.  www.silvertealeaf.com