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SIMPLIFYING YOUR SUCCESS | 3
4 SYSPRO,Simplified
6 WeDoERP
8 OurProductRoadmap
10 OurSimplified,FocusedApproach
12 TheIndustriesWeSimplify
14 StrengthThroughPartnership
16 TheSYSPROWay
18 TheServicesWeOffer
Duringtheageofthecomputerrevolution,mybrotherandIsawagapinthemarketforaccountingsoftware.WetookaleapoffaithandfoundedSYSPRO.Atthetime,manytechnologyentrepreneursfeltthatsuccesswasdependentonaquickInitialPublicOffering(IPO).Wedidn’t.
Fortyyearson,we’reoneofthelongeststandingprivately-ownedvendorsofEnterpriseResourcePlanning(ERP)softwareintheworld,operatinginover60countriesacrosssixcontinents.Ourdeterminationtoremainaprivatecompanyhasallowedusthefreedomtofocussingle-mindedlyondevelopingandperfectingourERPofferinginlinewithourcustomers’needsandrequirements.Thishasgraceduswithafarquickerroutefromideatodelivery.Anintegralpartofwhatmakesusuniqueisthefactthatwehavecontinuedtofocusonprovidingsolutionsformanufacturersanddistributors,ensuringadeepunderstandingoftheneedsofthesetwosectors.
FromthebeginningwedesignedSYSPROERPtobemodular,soourcustomerswouldsavemoneybydeployingwhattheyneededupfront,andthenaddingfunctionalityastheygrew.Andbecauseit’sstillbasedonasolidsinglecodebase,youcanbeconfidentthatallthecomponentsofyoursupplychainwillworktogetherseamlessly,todayandwellintothefuture.
Aspartofourpromisetosimplifysuccessandfuture-proofbusiness,wearecontinuallyevolvingourproducttooptimizebusinessesowners’managementandcontroloftheirorganizationsacrosstheentiresupplychain.
Overthenextdecade,future-thinkingbusinesseswillembracechangeandtransformthemselvesthroughconnectivity,data,automation,andanincreasinglysophisticatedworkforce.
Ontheshopfloor,sensorsandsoftwarewilloperatecontinuously,predictingandpreventingequipmentfailures,optimizingprocessesandmaximizingproductivity.Acontinuous,real-timeflowofdatawillprovideinformationandactionableinsightsthatmakeproductionandbusinessprocessesincreasinglyvisible,
predictableandcontrollable.WiththeInternetofThings(IoT),factoriesandsupplychainswillbeabletoextendbeyondtraditional‘stages’,creatingconduitsofinformationthatfostertransparencyandcollaborationamongsuppliers,retailersandcustomers.Addingintelligenceandconnectivitytotoolsprovidesqualityassurance,speed,and
improvedefficiency.WithsmarttoolsconnectedtotheIoT,operatorswillbefreeduptofocusontheirtasks.
Itrustthisbrochurewillgiveyoufurtherinsightintoourorganizationandwhatwecandotosimplifyyoursuccess.
Phil Duff FounderandCEO SYSPRO
Foreword
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1978SYSPRO
Foundedby Phil&ChrisDuff
We value the relationship over the transaction.
Phil Duff, CEOSYSPRO
2 | SYSPRO CORPORATE PROFILE
4 | SYSPRO CORPORATE PROFILE SIMPLIFYING YOUR SUCCESS | 5
We aim to become globally recognized for our ability and determination to simplify the core business processes of manufacturing and distribution companies through the provision of SYSPRO ERP.
SYSPRO Global Offices
Countries in which SYSPRO has sites
Australia
China
Russia
NewZealand
PapuaNewGuinea
HongKong
Thailand Philippines
India
Vietnam
MalaysiaSingapore
SaudiArabia
Mauritius
Ethiopia
Kenya
Uganda
SouthSudan
DRCNigeriaGhana
AngolaTanzania
Malawi
MozambiqueNamibia
Swaziland
Lesotho
SouthAfrica
Botswana
Zambia
Zimbabwe
BurkinaFaso
LibyaMorocco
Spain
Canada
USA
FranceGermany
CzechRepublicNetherlandsIreland
Scotland
Wales Belgium
England
Ecuador
GuyanaTrinidadandTobago
Barbados
PuertoRicoMexicoStKitts&Nevis
Jamaica
Polynesia
FijiNewCaledonia
1Business System
40Years of Growth
Unlimited supply chain solutions
Designed to fit now and into the future
60+CountriesGlobal footprint, local fit
98%Customer RetentionProviding a lifetime of value
6Regional Operational Centers Serving 6 ContinentsWherever we are we speak your language
15000+
OurVision
Our Brand PromiseSimplifying Your Success
1985ImpactLaunched
SYSPRO, Simplified
Licensed Companies
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Ifyouthinkofyourorganizationasalivingorganism,EnterpriseResourcePlanning(ERP)isitscentralnervoussystem.Assuch,itcontrols,monitors,analyzes,andforecaststhehealthofeverypartofthebusinessasawhole.
Sinceitsinception,SYSPROhasbeendeliveringsoftwaresolutionstothemanufacturinganddistributionsectors.Thesesolutionsenableorganizationstomanageallaspectsoftheirbusinessusingtechnologythat:
Isappropriatefortheirneeds
Fitstheorganizationalandcostconstraintsinwhichtheyoperate
Minimizestherisksoftechnologyadoption
Providestheflexibilitytochangewhenmarketdynamicsdictate
AtSYSPRO,oursisanindustry-built,holistic,end-to-endEnterpriseResourcePlanningsystemdesignedtosimplifycomplexity.Onethatoptimizescostcontrol,streamlinesbusinessprocesses,improvesproductivity,andprovidesreal-timedataanalysisforcomprehensivereportinganddecision-making.SYSPROERPcanbedeployedeitherinthecloudoron-premiseandaccessedviathewebandonanymobiledevice.
SYSPROcanbetailoredtosuitspecificrequirementsandusesnewtechnologiestofurtherenhancetheuserexperience.Inaddition,thebusinesscanintegrateotherenterpriseapplicationswithSYSPROforbetteroperationalcontrolandmanagementreporting.Thesoftwarecanextendbeyondtheenterprisetogivetrustedcustomersandsupplierstheabilitytolinkwiththeirownsystemsforbetterorderanddeliveryperformance.
SYSPROisabletokeepaheadoftechnologydevelopmentsinanindustrywherechangeisrapid.Weensurethatourcustomersareabletooperate“smarter”throughcontinuousimprovementonexistingfunctionalityandreleasingbrand-newfeatures.Thisenablesourcustomerstoimproveproductivityandefficiencywhilemaintainingtheircompetitiveness.
SYSPRO’slatestreleasepavesthewaytodigitizingyourbusiness,streamliningyoursupplychain,andprovidinggreatercontrolandvisibility,whilesimplifyingandpersonalizingtheexperience.
Choice and flexibility to run your ERP your way and on your termsSYSPROgivesyoutheflexibilitytochoosethedeploymentthatbestsuitsyouruniquebusinessneeds–andbudget–andallowsyoutochoosefromtheemergingdisruptivedigitaltechnologiesthatwillprovideacompetitiveadvantage.Withflexi-pricingandtheabilitytochoosethedevicethatbestmeetsthetaskathand,anywhere,atanytime,itdoesn’tgetmoreflexiblethanthat.
…And We Do It Simply
We Do ERP…
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SYSPROisstillaprivatecompanywhosecommitmentsaretomakethesoftwaresimpletouse,providetheexpertiseandspecializationtotackledifficultindustrychallenges,andensurethatthesolutionwillbefuture-proofandsupportorganizationsforthelonghaul.
Ted Rohm,SeniorERPAnalyst,Technology Evaluation Centers
WhySYSPRO
ERP?
IndustryBuilt
Choice and
Flexibility
ActionableInsights
Enable Digita
l
Business
Engaging User Experience
Safeguard Your
ERP Investment
Personalize Your W
orkspace
Scalable
1987SYSPROUSA&SYSPROCanada
OfficesOpen
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Our Product Roadmap
Thefourpillarsofourproductroadmaparebasedonafoundationofbeingsimpletouse,intuitive,engagingandalwaysavailable—providingfeasible,pragmaticandvalue-addingapplicationofemergingtechnologies.
Always OnOur‘AlwaysOn’strategyforuserexperienceistodeliveranyfunction,process,data,service,orintelligencetothetheenduser’smobiledeviceorendpointofchoice.
System of EngagementTransitioningERPfromasystem-of-recordtoasystem-of-engagement,SYSPROimprovestheuserexperienceandpromotesimprovedbusinessbehaviorthroughenhancedintuitiveness,simplicity,andengaginginnovations.
Future-Proof Your ERP InvestmentSYSPRObelievesthatdigitaltransformationiskeytoremainingcompetitive.That’swhywe’veadoptedspecificemergingtechnologies(AIandmachinelearning,Bots,IoT,SocialERP),andenabledourcustomerstotraveltheirdigitaltransformationjourneyattheirownpace.
Optimized OperationsSYSPROisevercognizantofthechangingmanufacturinganddistributionlandscapeandstrivestoaddvaluebyanticipatingmarketplacedisruptors,ensuringgovernance,andimprovedbusinessefficienciesandprocesscontrolsthroughoutyour manufacturinganddistributionsupplychains,aswellasimprovedfinancialmanagement.
Restassured,asnewtechnologiesemergethatredefinethewaybusinesseswork, SYSPROwillbeattheforefrontofhelpingyouembraceandtakefulladvantageofthem.
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1989AustraliaOffice
Opens
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Our Simplified, Focused Approach
Anintegralpartofwhatmakesusuniqueisthatwechoosetoonlyoperateintwosectors:manufacturinganddistribution,acrossagroupofselectedverticalsinwhichwehavethoroughexpertise.
UnlikegeneralistERPproviders,withSYSPROyounevergetaone-size-fits-allsolution.Yougainaglobalteamofspecialistswhoknowyourbusinessaswellasyoudo,speakyourlanguage,andtakeavestedinterestinensuringyoursuccess.
InthiswaySYSPROoffersmanufacturinganddistributionindustryframeworksdesignedtohelpyoubenefitfrombestpracticeswhileminimizingthecostandtimeinvolvedinERPimplementation.Thisisparticularlykeyinhighlyregulatedindustriessuchasfoodandbeverages.
2002CompanyandProductRebrandedUnderOneNameSYSPRO
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…SYSPROdemonstratesadeepunderstandingofbothdigitaltechnologyadvancementsandend-usersentimentasitrelatestoERP.Asaresult,SYSPROhasasimplebutpowerfulapproachtoERP.SYSPROunderstandshowtoleverageitsdeepindustryknowledgeandcutting-edgetechnologytoguideitsR&Dinnovationtohelpmanufacturersachievedigitaltransformation.”
Mickey North Rizza,ProgramVicePresident,EnterpriseApplications,IDC
12 | SYSPRO CORPORATE PROFILE
The Industries We Simplify
Automotive Parts and Accessories Insufficientplanningcapabilities.Orderdiscrepancies.Inaccuratesupplychainforecasting.Limitedvisibilityintoinventory.Costoverruns.Billingdelays.Ifthesechallengessoundall-too-familiar,youcouldbelosinggroundtoyourcompetition.DiscoverhowSYSPROautomotivemanufacturingsoftwarecangiveyoudeeperinsightsintowhat’shappeningwithinyourbusinessandgetproductstomarketfasterwithfewererrors.
Food and BeverageSYSPROprovidesthemeanstohandlethecomplexitiesofthefoodandbeverageindustry,wherethechallengesofregulatorycompliance,safetyissues,quality,perishability,andthedemandforfasterturnaroundtimesandreliabledeliveriesareall-important.
ElectronicsWithrapidchangebeingtheonlyconstantintheelectronicsindustryandwhereinnovationiscriticaltoremainingcompetitive,learnhowSYSPROcanhelpyoucontrolproductdesignchanges,managetraceabilityandtherecallprocess,improveforecastaccuracy,minimizeobsolescence,andmanageandcontrolthereturnprocess.
Industrial Machinery and Equipment Ifyou’recraftingindustrialmachinery,itcanbetoughtofigureouthowtogetproductstomarketfasterwhilekeepingcostsdownandminimizingliability.Meanwhile,thepaceoftechnologychangekeepsaccelerating.Machinesarefaster,morepowerful,andmoresophisticated.Haveyourmanufacturingprocesseskeptpace?DiscoverhowindustrialmachinerysoftwarefromSYSPROERPcanhelptransformyouroperations.
Metal FabricationWithstreamlinedestimating,capacityplanningandscheduling,SYSPROmetalfabricationsoftwareenablesmetalfabricationmanufacturerstooptimizequotationturnaroundtimes,boostqualityandspeedofdelivery,reducewaste,optimizecapacityandimprovethroughput.
PackagingWhetheryouproducebubblewraporglassbottles,cardboardboxesorshrinkwrap,youneedtofindwaystoboostoperationalefficiencywhilehandlingconstantlyfluctuatingcosts,regionalvariations,andseasonalvolumes.Discoverhowourpackagingmanufacturingsoftwarecanempoweryoutoeffectivelymanageareaslikequalitycontrol,purchasing,inventorymanagement,shopflooroperations,sales,financials,andmore.
Plastics and RubberFlexibility:Yourcustomersdemanditinyourproducts–andyouneedittosuccessfullyrunyourbusiness.Advancesinpolymers,resins,andadditives,coupledwiththeindustry’smovetowarde-commerce,masscustomization,andeven3Dprinting,adduptoincreasingcomplexityforyourbusiness.DiscoverhowSYSPROERPsoftwarecangiveyou360-degreeinsightacrossyourbusinesssoyoucanmakefaster,betterdecisions.Fromthefrontofficetothefactoryfloor,meetyoursustainabilitygoalswhileyoutransformyouroperations.
”
“SYSPROhasdevelopedextensiveindustry-levelexpertiseinthemanufacturinganddistributionmarketsectors.SYSPROtailorsitsbroaderERPsolutionforseveralsub-verticals,includingchemicals,foodandbeverage,plastics,metalfabrication,machineryandequipment,medicaldevices(UnitedStates),electronicsandautomotiveindustries.
IDC MarketScape: “WorldwideSaaSandCloud-EnabledMidmarketERPApplications2017VendorAssessment,”doc # US42216017, September 2017.
2003SYSPROBecomes
MicrosoftGoldPartner
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Strength Through Partnership
Toreactquicklytochangingconditions,penetrateglobalmarkets,andremaincompetitive,businesseshavelearnedthattheyneedtostayinformed,efficient,agileand,aboveall,dedicatedtotheircorecompetencies.Thiscanonlybeachievedwithinanecosystemoftrustedpartnerships.
SYSPROfocusesonrewardingrelationshipswithitspartners,withastrongcommitmenttopartnergrowthandsuccess.Atthesametime,SYSPROisdedicatedtoensuringahigh-qualityERPimplementationandexperienceforallSYSPROcustomers.SYSPRO’suniquecollaborationwithitschannelpartnersandcustomerscreatesrewarding,long-standingrelationships.
SYSPRO’sprimarymethodofdeliveringSYSPROERPtomarketisthroughastrongchannelpartnernetworkwhichisresponsibleforlocalimplementationandsupport.Wehaveastrongcommitmenttochannelpartnergrowthandsuccess,andarefocusedonensuringahigh-qualityERPimplementationandexperienceforallSYSPROcustomers.SYSPRO’suniquecollaborationwithitschannelpartnersandcustomerscreatesrewarding,long-standingrelationships.
OurPartnerUPProgramrepresentsourcommitmenttoworkinghandinhandwithanetworkofpartnerswhoshareourvisionforsimplifyingsuccessforthemselvesandourcustomers.
SYSPRO’sPartnerUPisaleading-edgeChannelPartnerprogramthatprovideskeyenablementtools,resources,education,andprovenmethodologiestohelpachievemoreandmanageaprofitableandgrowingSYSPRObusiness.
2004 2011SYSPROSingaporeOfficeOpens
K3SYSPROUKOfficeOpens
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The SYSPRO Way OurCultureandValues
We’ve always believed that the cornerstone of our success resides in the skill and experience of our people.
WhenyoubuyaSYSPROsolution,youarenotjustbuyingthelatesttechnology,youareinvestinginalong-termrelationshipwhichwillcontinuetoprovideyouwithsignificantvalueforyearstocome.
OurcorestrengthliesinourglobalteamofERPspecialistswhothoroughlyunderstandtheoperatingenvironmentofthecompaniestheydealwith.Effectivetraining,consultancy,andongoingsupportis asimportanttothelong-termsuccessofyourSYSPROprojectasitistotheinitialstages. That’swhy,aspartofyourSYSPROinvestment,youhaveaccesstoourexperiencedServicesTeam.Speciallyassembledtoprovideexpertguidance,theyarededicatedtohelpingyouateverystageofyourSYSPROjourney.
THINK OF IT AS YOUR INTEGRATED ERP TEAM.
Webelievesimplicityisourcompetitiveadvantageandourpeopleareguidedbyasetofvaluesthathelpusbehaveinaconsistentwayandhelpusenhanceourdecision-makingprocesses.
AllofourvaluesareunderpinnedbywhatisattheheartofeverySYSPROemployee–tenacity.Andbecauseofourconsistent,unwaveringcommitmenttoserviceexcellence,SYSPRO enjoysoneofthehighestcustomerretentionrates intheindustry.
Ourexecutiveteamhasbeeninstrumentalin shapingthecompanyfromasmallstart-up operationintothegloballeaderitistoday.
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Youcan’twinwithavendorthatwillbechallengedtosupportyou.LookinsteadforavendorlikeSYSPROthatwillworkwithyouindesigningnewandimprovedsolutionstooldornewproblems,makingfulluseofdisruptiveemergingtechnologieswhereitmakessensetodoso.
Cindy Jutras,President, Mint Jutras
SYSPRO7 Launched
2013
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SYSPROEspressoMobileLaunched
2014
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The Services We Offer
IDEALDeployment SYSPROishighlyscalableandcanbedeployedeitherinthecloud,on-premise,oraccessedviathewebfromanymobiledevice.Thisgivesyouchoiceandflexibilityinhowyouengage,whereveryouare,24/7,onwhateverdevicebestsuitsthetaskathand,withoutneedingtolearnseparateoperatingsystemsfordifferentdevicesorplatforms.
Hosting ThefullfunctionalityofSYSPROERPisavailablewithSYSPROCloudandmeetstheneedsofmanufacturinganddistributioncompaniesthatwantthebenefitsofanERPsolution,butchoosenottopurchaseandmaintainhardwareormanageanin-houseITdepartment.
Byhelpingourcustomersmovetothecloud,theaimofSYSPROCloudistodeliveranalwaysavailable,fullymanagedandscalableERPsolutionthatwillenableourcustomerstosavemoney,reducetheirimpactontheenvironment,andimprovetheirITservicesbyremovingtheirITburden,allowingthemtofocusontheircorebusinessatafixedmonthlycost.
Implementation Getting it right first time and delivering the right solution to meet your business goals and objectives.
AsuccessfulERPsolutionisthefoundationonwhichcompaniescanlaunchnewinitiatives,streamlineandimproveexistingoperations,reducecosts,andgrowthebottomline.
ButeventhebestERPsolutionscountfornothingiftheyarenotimplementedproperly.
TheSYSPRO IDEAL ImplementationMethodologyisasingle,worldwide,scalable,structuredandphasedimplementationapproachthatconsistsofpredefinedinputs,activitiesandoutputstodeliverasolutionontime andonbudget.
ENGINEER LEVERAGEDESIGN
ACTUALIZE
INIT
IATE
SYSPROIDEALLaunched
2016
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20 | SYSPRO CORPORATE PROFILE
The Services We Offer
SYSPRO Customers: Elevating Your Experience We want to partner alongside you to see your business grow and flourish, and to enable you to get maximum value and return on your software investment.
TeamSYSPROisdedicatedtomakingeverycustomeracustomerforlife.It’sinourDNA.OurgoalistohaveourcustomersexperiencethepowerandcapabilityofSYSPROEnterpriseResourcePlanning(ERP)softwaretoitsfullest.
Ourcompany’scommitmenttoyouistoensurethatyourrelationshipwithSYSPROwillalwaysbeapleasurableandrewardingexperience.Herearejustafewofthewayswecreateandfosteranexcellentexperienceforourcustomers:
Customer Care Program INFOZONE CUSTOMER PORTAL
LicensedcustomerscanregisterfortheSYSPROInfoZone,ourcustomerportalthat providescompanynews,productinformation,quicktips,education,andthoughtleadership.
LINKEDIN EDUCATION DISCUSSION GROUP Ifyou’realicensedcustomer,askquestionsandconnectwithotherclientshere.
SOCIAL HUB Connectwithusvirtuallyandjointheconversationonanyofoursocialmediasites.
SYSPRO Learning ChannelAsaSYSPROcustomer,theSYSPROLearningChannel(SLC)ensuresthatyou’llhaveaccesstotrainingmaterialwhenyouneedit,whereyouneedit.Nomatterwhereyouare,SYSPRO’seducationalmaterialisatyourfingertips.
Technical SupportSYSPROoffersglobalHelpdeskSupportviatelephoneoremail.Ourskilledsupportteamwillhelpresolveanytechnicalproblem,givingyouaclearandsimplesolutionasfastaswecansoyouminimizeinterruption.Inaddition,forcompaniesthatareimplementingnewfeaturesornewsolutions,orforuserswhowillbetakingonnewrolesandtasks,weofferon-sitesupport.
PartnerUPChannelProgramLaunched
SYSPROKenyaOfficeOpens
2017 2017
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Ourcorepurpose,ineverythingwedo,istofocusondeliveringsolutionsthatharnessthepowerofbusiness-criticalinformationtosimplifyourcustomers’success.
SYSPRO. Simply, the only ERP decision you will ever need to make.
Our Manifesto
SYSPRO 8 Launched
2018
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SYSPROcontinuestoreshapetheERPmarketbydeliveringinnovativetechnologythatisreadilyavailableandpreconfiguredintotheSYSPROERPsolutionset.Initsnewestrelease,SYSPROV8,thecompanyhasagainledthewaywithIoT,machinelearning,AI,socialcollaborationandotherindispensablecapabilitiesthatareinfuseddirectlyintotheSYSPROERPbackbone.WhenyouaddinSYSPRO’slong-standingreputationforgreatcustomerserviceandtheveryintuitivenewuserinterface,thecompanyisdeliveringapowerfulandcompellingsolutiontoERPbuyers.
Albert Pang,President,Apps Run the World
syspro.com