Date post: | 22-May-2015 |
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Simply Smarter Communications™
EVOLVE 2.0
Simply Smarter Office
CONFIDENTIAL • EVOLVE 2.0 •
Our Mission
Delight our Customers with an Exceptionally Simple and Smarter
Communications Experience
Through exemplar application of Smarter Working in the new EMEA HQ Office based in the UK
Simply Smarter Communications™
Characteristics of Modern Work
CONFIDENTIAL • EVOLVE 2.0 •
Most Employees Work Off-site Some of the Time
12/04/2023 4
Opportunity for real estate rationalisation and to re-think workspaces
CONFIDENTIAL • EVOLVE 2.0 •
Collaborating More Than Ever
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
12/04/2023 5
Right tools, workspaces and training required for productive virtual collaboration
CONFIDENTIAL • EVOLVE 2.0 •
Limitations of Text-Based Communication
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
12/04/2023 6
The “phone” is still a critical business tool
CONFIDENTIAL • EVOLVE 2.0 •
Still a Need to Meet Face-to-Face
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
12/04/2023 7
Opportunity to optimise workspaces for the most effective F2F encounters
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
Modern Work Trends – PLT Opportunity
8
Driving Needs “In the Office”
Working off-site some of the time
Increasing virtual collaboration
Phone critical for resolving business
issues
Face-to-Face meetings are important for
certain activities
Simply Smarter Communications™
Implementing a Simply Smarter Office
CONFIDENTIAL • EVOLVE 2.0 •
Simply Smarter Office Goals
12/04/2023 10
Cost savings from reduced real estate
Attraction and retention of talent
More agile and responsive business
Safeguarded business continuity
Employee wellbeing
Increased productivity of employees
Upgraded management culture
Improved collaboration
Reduce Attrition
CONFIDENTIAL • EVOLVE 2.0 •
“Bricks”Work Spaces
“Bytes”Unified
Communication & Collaboration
“Behaviour”Manager &
Associate Skills
Foundations of a Simply Smarter Office Implementation
12/04/2023 11
Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.
CONFIDENTIAL • EVOLVE 2.0 •
Work Space Zones for Productive Information Work
12/04/2023 12
“Bricks”Concentrate
• Focused individual work
• Quiet, enclosed space
• Private
Collaborate
• Group discussions
• Presentations• Audio / video
conferencing• Brainstorming
sessions
• Formal meeting area
• Stimulating
Contemplate
• Taking time out
• Comfortable• Re-energizing
Communicate
• Mixture of face-to-face and virtual collaboration / communication
• Superb acoustic shielding
• Fixed or flexible desk space
CONFIDENTIAL • EVOLVE 2.0 •
New Office Work Spaces
12/04/2023 13
“Bricks”
“Collaborate”
“Contemplate” “Communicate”
“Concentrate”
CONFIDENTIAL • EVOLVE 2.0 •
• Objective – to provide:– Superb acoustic performance for a optimal working
environment– Comfort– Concentration, especially in open plan areas
Based on Acoustics “ABC”
• Absorption– The use of specialised products to absorb the sound
energy that hits them and reduce unwanted reflected sound energy.
• Blocking– The introduction of vertical barriers between the
noise source and listener to block the sound from one to the other.
• Cover– The use of a computer generated random sound that
covers or masks unwanted sound.
Acoustic Shielding in the New Office“Bricks”
CONFIDENTIAL • EVOLVE 2.0 •
Early Results - 3-to-1 Site Building Rationalisation
12/04/2023 15
Property Rationalisation - 47,440 Sq ft to 21,154Sq ft
Reduced Carbon Footprint - Heat recovery System which is 45% more fuel efficient
“Bricks”
CONFIDENTIAL • EVOLVE 2.0 •
Unified Communication & Collaboration
12/04/2023 16
“Bytes”
Deskphone
AudioConferencing
VideoConferencing
DesktopSharing
IM w/Presence
PC/Softphone
WebConferencing
WebTraining
Full Spectrum of Collaboration ToolsWhere Voice is CRITICAL
CONFIDENTIAL • EVOLVE 2.0 •
Plantronics Audio Devices - Essential Collaboration Tools
12/04/2023 17
New
Blackwire C420Mobile Professional
Blackwire 435Mobile Professional
New
Savi 700 SeriesFixed or Flexible Desk
Worker
New
Savi 440Flexible Desk Worker
“Bytes”“C
omm
unic
ate”
“Com
mun
icat
e”CS500 Series
Fixed Desk Worker
New“Com
mun
icat
e”“C
omm
unic
ate”
“Con
cent
rate
”
“Col
labo
rate
”
Calisto P420Mobile Professional
CONFIDENTIAL • EVOLVE 2.0 •
• Multi-Device Capability– “Unified Telephony”– “Smarter Presence”
• Ergonomics– Allows more natural upper body & head movements
to reduces neck & back Pain
• Efficiency– Hands free multi-tasking
• Audio Experience– Background noise cancelling microphone for
enhanced intelligibility– High-Definition Voice (Wideband) for more natural
sounding voice calls
• Mobility– Collaboration with colleagues– Move to quiet space for private calls
The Plantronics Audio Device Advantage
12/04/2023 18
“Bytes”
CONFIDENTIAL • EVOLVE 2.0 •
• Business Communication Training to maximise “voice presence.”
• Associate & manager training for remote working and effective leveraging of new work spaces.
• Comprehensive IT training on new UC-based collaboration tools.
• Work space satisfaction monitoring and development
Behaviours – New Manager & Associate Skills
12/04/2023 19
“Behaviours”
Simply Smarter Communications™
Smarter Working Adoption Tools
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
Smarter Working Adoption Tools
21
Leesman Index Workspace
Development
UC ToolkitAudio Device Deployment
E-Work & Speech Impact
Manager & Associate Skill Development
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
65.2
75.0
Leesman
22
The first unified, independent, employee workplace satisfaction benchmark.
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
Leesman Index
tailor business demographics
productive activities
image
culture
emotional connection(engagement)
workplace features
capture building demographics
Leesman index - LMI
23
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
– Providing each employee with the right audio device for their specific functional job responsibilities• Executives• Managers• Office Employees• Mobile Professionals• Home Workers
– Understanding muti-device capabilities and needs, as well as wireless audio device and office implications
– Determining the right support coverage, process and tools to meet adoption goals and ongoing employee satisfaction
– Optimising ROI through high adoption and on-going employee satisfaction
Key IT Challenges in UC Audio Device Deployments
24
CONFIDENTIAL • EVOLVE 2.0 •
Plantronics UC Toolkit
Portfolio of IT best practices, recommendations and tools
Collective wisdom of customers lessons learned
Customised tools for many Plantronics UC audio devices
Aligned with a common approach to technology integration
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
Address Smarter Working Pain Points
Cultural Resistance
Fear of Change
Managing Remote Workers
• “How do I manage a team I can’t see?” – Establish Trust– Set Clear Expectations– Manage Performance– Conflict Management – Build Agreements
26
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
“teaching skills for a new way of working”
Industry leaders dedicated to developing and deploying highly interactive, web-based training for the virtual workplace
27
CONFIDENTIAL • EVOLVE 2.0 •
Virtual Interaction is Fundamentally Different
2812/04/2023
Voice OnlyFace-to-Face Voice Only
Body Language
55%
Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Journal of personality and social psychology 6(1): 109-114.
Tone of Voice 38%
Message 7%
Tone of Voice 87%
Message 13%
CONFIDENTIAL • EVOLVE 2.0 •
Driving your “Audio Presence”
• Beyond voice transmit/receive• Being understood (content)• Engagement and impact (results)
• How your voice works• Lungs and cords ... keeping them fit• Pitch – tone – pace – power – inflection -
pause
• Storytelling
• The art of powerful conversations
Simply Smarter Communications™
New Audio Devices for the Office
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
Office Worker Collaborations Challenges
31
Working with dispersed colleagues
Unpredictable background
noise
Accurate presence
status
Increasing virtual collaboration
Longer calls (comfort & talk time)
Multiple “phone” devices
Office-based work
Privacy Technology complexity
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
Fixed Desk Worker• Fixed workstation• In the office 4-5 days a
week• ~56% of employees*
Flexible Desk Worker• Works from a hot-desk• In the office typically 3
days week or less• ~27% of employees*
Mobile Professional• Works from a hot-desk• In the office typically 1
day a week or less• ~17% of employees*
Types of Workers in the Office Environment
32
* SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
CONFIDENTIAL • EVOLVE 2.0 •
New Plantronics Office Audio Devices
12/04/2023 33
Blackwire 435Mobile Professional
Savi 700 SeriesFixed or Flexible
Desk Worker
Savi 440Flexible Desk Worker
CS500 SeriesFixed Desk Worker
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 34
CS & Savi Wireless Range – Simplicity
For Ease-of-Use:– Answer calls from headset– Few, intuitive buttons for simple volume adjustment, mute functionality
and call answer / end– Easy magnetic docking to ensure headset is properly docked and charging
Single button for volume up/down & tap to mute Tap to call answer/end
Elegant DockingMagnets draw product to charging contacts
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 35
CS & Savi Wireless Range – DECT Wireless
For Productive Mobility:– DECT technology is WiFi friendly which eliminates any interference from
other wireless technology in the office while on a call– Up to 120 metre range enables in office collaboration with co-workers or
ability to find a quiet office space for private calls– Adaptive power technology to maximise talk time
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 36
CS & Savi Wireless Range – Acoustic Intelligibility
For Superb Call Clarity:
– Background noise cancelling microphone for enhanced intelligibility
– Supports High-Definition Voice (Wideband) for more natural sounding voice calls
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 37
CS & Savi Wireless Range – Audio Ergonomics
For maximum comfort during long calls:– Ultra-lightweight convertible headset - only 21g in over-the-ear
configuration– Multiple wearing styles for maximum comfort– Noise @ Work compliant* to reduce exposure to high sound levels during
the working day
*Following models are N@W compliant – CS510 / CS520 / W440 / W740 / W710 / W720
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 38
The CS500 Series is the wireless headset system that perfectly
augments the deskphone in today’s office.
CS500 Series – For Fixed-Desk Workers
Connects to and Manages calls from: Proposition Highlights• Ultimate simplicity –
perfect 1st headset• Choice of convertible
and OTH wearing style• Base supports multi-
headset conferencing
* C510/520 OTH models only
CS510 CS520 CS540
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 39
The Savi 440 is the only portable DECT wireless headset system in the
market for users making PC-based calls.
Savi 440 – For Flexible Desk Workers
Proposition Highlights• Unique portable DECT
dongle solution• Hot swappable battery*• Carrying pouch for use
on-the-go
*additional battery sold separately
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 40
The Savi 700 Series is the multi-device wireless headset system that
helps users easily manage mobile, desk phone and PC calls.
Savi 700 Series – For Fixed or Flexible Desk Workers
W710 W720 W730 W740
Proposition Highlights• Unified Telephony• Smarter PC softphone
presence status• Choice of premium
wearing styles• Hot swappable battery
(W740)*• Modular design• Advanced audio mixing• Base supports multi-
headset conferencing
*additional battery sold separately
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
Blackwire 435 - For the Mobile Professional
- Convertible USB headset provides mono or stereo wearing options
- Discrete design that is hair style, glasses and webcam friendly
- Answer/end/mute controls with inline mute and call status lights
- Noise-cancelling microphone - Wideband for best PC audio telephony- Dynamic EQ stereo automatically
adjusts for voice and multimedia use- Includes durable travel case
41
Simply Smarter Communications™
Conclusion
CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023
• Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working.
• Plantronics and our partners provide a comprehensive set of tools to help organisation transform their workspace.
• Plantronics Audio devices and software are essential tools in the new Simply Smarter Office.
In Summary
43
Simply Smarter Communications™