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SIMULATIONiQ Enterprise · Google Chrome 33.0 (or higher) for Windows Browser Options for Best...

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SIMULATIONiQ Enterprise Recommended Settings for Best Results Education Management Solutions, Inc. 436 Creamery Way, Suite 300 Exton, PA 19341 Phone: 877.EMS.5050 (877.367.5050) www.SIMULATIONiQ.com
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Page 1: SIMULATIONiQ Enterprise · Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live) To set up your Internet

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

SIMULATIONiQ™ Enterprise

Recommended Settings for Best Results

Education Management Solutions, Inc. 436 Creamery Way, Suite 300 Exton, PA 19341 Phone: 877.EMS.5050 (877.367.5050) www.SIMULATIONiQ.com

Page 2: SIMULATIONiQ Enterprise · Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live) To set up your Internet

Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 2 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Contents

Internet Explorer 11 Browser Options for Best Results ...................................................................................... 4

Compatability View ........................................................................................................................................ 6

Firefox 28.0 (or higher) Browser Options for Best Results ................................................................................. 7

Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results ............................................. 10

Enable Active X Controls for Viewing Video ..................................................................................................... 14

Download VLC Media Player for Windows or Mac OS 10.7 and above ........................................................... 16

Download the Microsoft Compatibility Pack ..................................................................................................... 16

Mac OS X Operating Systems for Best Results ............................................................................................... 17

Firefox 28.0 (or higher) Browser Options for Best Results .............................................................................. 18

Flip Player Plugin ............................................................................................................................................. 20

Verify Flip4Mac Plugin ..................................................................................................................................... 21

Update Flip4Mac Plugin ................................................................................................................................... 23

iPad, and Android-based Tablet Compatibility ................................................................................................. 24

Copyright Declaration Copyright © 2014 Education Management Solutions, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owners.

Disclaimer: The information is being provided on an “as is” basis and is subject to change. Education

Management Solutions (EMS) makes no warranties or guarantees about the accuracy, completeness, or

adequacy regarding the information provided and expressly disclaims all liability for any damages resulting

from its use.

SIMULATIONiQ™ Enterprise is a trademark of Education Management Solutions, Inc.

10/2014

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 3 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Recommended Settings for Best Results This document describes the optimal Microsoft Windows and Apple browser settings for Enterprise website access, and includes the steps required to view video in Enterprise on a Mac.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 4 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Microsoft Windows

Internet Explorer 11 Browser Options for Best Results To find the version of Windows Internet Explorer: 1. Click the Help menu and then click About Internet Explorer. The Enterprise web site must be added as a trusted site in Internet Explorer. To add the Enterprise web site as a Trusted Site in Internet Explorer, complete the following steps:

1. From the Tools menu in Internet Explorer, click Internet Options. The Internet Options screen appears.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 5 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

2. Click the Security tab, click Trusted sites as shown above, and then click the Sites button. The Trusted Sites screen appears.

3. In the Add this website to the zone field, type the Enterprise web site address, click Add and then click Close. Trusted Sites appears at the bottom of the screen when using the Enterprise web site.

Page 6: SIMULATIONiQ Enterprise · Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live) To set up your Internet

Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 6 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Compatability View If you are using Internet Explorer 11, for best results click the Compatibility View option found under the Tools menu in Internet Explorer.

Page 7: SIMULATIONiQ Enterprise · Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live) To set up your Internet

Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 7 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Firefox 28.0 (or higher) Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live)

For best results, the Enterprise web site must be added to the exception list in Firefox. To add the Enterprise web site as an Exception in Firefox, complete the following steps:

1. From the Tools menu in Firefox, click Options. The Options screen appears.

Page 8: SIMULATIONiQ Enterprise · Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live) To set up your Internet

Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 8 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

2. Click the Security tab and then click the Exceptions button. The Allowed Sites – Add-ons Installation screen appears.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 9 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

3. In the Address of web site field, type the Enterprise web site address and then click Allow.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 10 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live)

To set up your Internet options for Google Chrome, complete the following steps:

1. Click on the Settings icon on the upper right corner of the screen as shown above and then click

Options. The Options screen appears.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 11 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

2. Click Under the Hood and then click the Content Settings button. The Content Settings screen appears.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 12 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

3. In the Cookies settings, click the Manage Exceptions button. The Cookies and Site Data Exceptions screen appears.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 13 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

4. In the Hostname Pattern field, type the Enterprise web site address and then select Allow. .

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 14 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Enable Active X Controls for Viewing Video Note: Valid for all Windows browsers.

1. From the Tools menu in Internet Explorer, click Internet Options. The Internet Options screen

appears.

2. Click the Security tab and then click the Custom Level button. The Security Settings screen appears. The settings displayed on the following page are recommended for video viewing:

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 15 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 16 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Download VLC Media Player for Windows or Mac OS 10.7 and above To download, click the following link: http://www.videolan.org/vlc/index.html

Download the Microsoft Compatibility Pack To download, click the following link:

http://www.microsoft.com/en-us/download/details.aspx?id=27836

http://www.microsoft.com/en-us/download/details.aspx?id=7352

Page 17: SIMULATIONiQ Enterprise · Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live) To set up your Internet

Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 17 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Apple Mac

Mac OS X Operating Systems for Best Results To find the version of Mac OS X:

1. Click the apple icon in the left-hand corner of the screen and then select About this Mac. Verify that you have version 10.7 (Lion) or 10.8 (Mountain Lion) for best results.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 18 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Firefox 28.0 (or higher) Browser Options for Best Results Note: Firefox is the recommended Internet Browser for Mac OS.

To add the Enterprise web site as an Exception in Firefox, complete the following steps:

1. From the Tools menu in Firefox, click Options. The Options screen appears.

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Education Management Solutions, Inc. ◊ www.SIMULATIONiQ.com Page 19 of 24

©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

2. Click the Security tab and then click the Exceptions button. The Allowed Sites – Add-ons Installation screen appears.

3. In the Address of web site field, type the Enterprise web site address and then click Allow.

Page 20: SIMULATIONiQ Enterprise · Google Chrome 33.0 (or higher) for Windows Browser Options for Best Results (Playback only, EMS 3GP hardware required for Live) To set up your Internet

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©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Flip Player Plugin (now available for purchase) You can view recorded video (WMV format) if you have installed the latest Flip Player plugin, which allows you

to play, import, convert and export Windows Media video and audio files on a Mac.

To install the Flip Player plugin, click the following link:

http://www.telestream.net/flip4mac/overview.htm

To view live on a Mac, VLC is required.

To download VLC Media Player for Mac OS 10.7 and above, click the following link:

http://www.videolan.org/vlc/index.html

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©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Verify Flip4Mac Plugin To verify the version of the Flip4Mac WMV software:

1. Click the apple icon in the left-hand corner of the screen and then select System Preferences.

2. Click the icon.

3. Click About.

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©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

4. Verify that you have Flip4Mac WMV version 2.4.0.11 or above.

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©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

Update Flip4Mac Plugin To update the version of the Flip4Mac WMV software automatically:

1. Click the apple icon in the left-hand corner of the screen and then select System Preferences.

2. Click the icon.

3. Click the Update tab.

4. Click Check Now to update the version of the Flip4Mac WMV software automatically.

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©2014 Confidential Information – Not for disclosure without authorization from Education Management Solutions, Inc.

iPad, and Android-based Tablet Compatibility Only video playback is supported at this time. VLC Media Player for Mac OS 10.7 and above is required to

view live video. Additional hardware may be required to view video.

To download VLC Media Player for Mac OS 10.7 and above, click the following link:

https://itunes.apple.com/us/app/vlc-for-ios/id650377962?mt=8

Supported OS List

Windows 7 Mac OS X v10.7 (Lion) Mac OS X v10.8 (Mountain Lion)

Supported Browser List

Internet Explorer 11.0

Google Chrome 33.0 (Playback only, EMS 3GP hardware required for Live)

Firefox 28.0 (Playback only, EMS 3GP hardware required for Live)

Mobile Devices

iOS versions 4,5 and 6 Android versions 2.3, 3 and 4 (Playback only, EMS 3GP hardware required) Support for viewing video on iPad and Android-based devices requires EMS 3GP DVRs.

Additional Plugins and Browser Requirements

VLC ver. 2.1.3 (for 3GP/Wowza Server sites only) Active X Enterprise site must be listed as a "trusted site" Flip4Mac 2.4.4.2 or above (for viewing video on Mac only—now available for purchase)

Wowza Media is used for optimal performance of the Enterprise application as a high-performance streaming

media for on-demand streaming to computers and mobile devices.


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