SIP APP FEST — Zultys

Patrick Ferriter

Director of Product Marketing

Zultys Technologies

Media Exchanges

• MX250 and MX1200• Dedicated DSP and processing

resources• Real time Linux OS• Ideal platform for SIP based

applications

MXIE

• Supported operating systems– Windows 2000– Windows XP

• Presence• Instant Messaging• Chat• 3rd party call control

Buddies

• Appear on right hand column

• Select from MX corporate address book

• You can– see their presence– drag and drop to

make a call– initiate IM or chat

Presence options• Set to automatically change

– with PC activity– with phone activity

• Select those who can– view your presence

Call handling rules

• Rules based on– presence– time of day– caller id– …

Rule management

• Rules executed sequentially

• Enable and disable rules

• Move rules up and down in priority

Operators using presence

• Operators– see presence of everyone

in the enterprise– much more useful than

legacy BLF

• Intelligent call routing– to secretary if in a meeting– to voice mail if busy

• Callers– have a professional

impression of the company

IM and Chat

• Reduces cost– phone calls

• Saves time– see presence– send IM– get immediate response

• Operators– IM to see if user can take

a call

Call logging

• MXIE call log– integrated with MX

CDR database

• Log into MXIE anywhere– call log accessible

• Click to initiate a call back

Use any SIP device

MXIE and 3rd party call control

• MXIE– binds to a specific phone– association created in MX– can initiate and control calls

• Call status indications– on phone– on MXIE

Basic CRM integration

• MXIE has TAPI support– used to make and receive calls– screen pops

• Compatible with – Outlook– Goldmine– Maximizer– ACT! – …

SIP Phones

• ZIP 2 – all SIP call functions

• ZIP 4x4– all SIP call functions– SIP based instant messaging– Encrypted calls initiated using SIP

ZIP 4x4 IM Notification

ZIP 4x4 IM Review

ZIP4x4 Encryption• Encryption is standard feature

– secure internal or external conversations

• 128 bit AES encryption– increases bandwidth requirement by 2%

• 4 extra bytes on 172 byte packet– Negligible time to encrypt or decrypt– adds 100 µs to packet delay

• Visible indication on LED when encryption is on

ZIP 4x4 Encrypted call

Total Management

• Windows based management– of all aspects of the system– add users in seconds

Device Management

• SIP based device management– software updates– configuration updates– NOTIFY