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School Of Management
2014-15
PROJECT REPORT
ON
MARKET RESEARCH:HOMEAUTOMATION & SECURITY
SYSTEMS
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ContentsList of Tables ............................................................................................................................................ 4
List of Figures ........................................................................................................................................... 5
Company Certificate ................................................................................................................................ 6
Internal Certificate ................................................................................................................................... 7
Acknowledgement ................................................................................................................................... 8
Executive Summary .................................................................................................................................. 9
Company Profile ..................................................................................................................................... 10
Overview ............................................................................................................................................ 10
Shared Values..................................................................................................................................... 10
Company Structure ............................................................................................................................ 10
Style / Culture .................................................................................................................................... 11
Staff .................................................................................................................................................... 11
Skills set .............................................................................................................................................. 11
Industry/Competitive Analysis ............................................................................................................... 12
Industry .............................................................................................................................................. 12
Industry Analysis ................................................................................................................................ 12
Major Market Areas ........................................................................................................................... 13
Market Assessment ............................................................................................................................ 14
Market Diversion ............................................................................................................................... 16
Assess the industrys five competitive forces.................................................................................... 17
Direct Competitors ............................................................................................................................. 18
Competitive Advantage of closest competitors ................................................................................. 18
ZIcom .............................................................................................................................................. 18
Honeywell ...................................................................................................................................... 19
Who are your indirect competitors? ................................................................................................. 19
SWOT Analysis of NCC ........................................................................................................................ 19
Strengths ........................................................................................................................................ 19
Weakness ....................................................................................................................................... 20
Opportunity .................................................................................................................................... 20
Threat ............................................................................................................................................. 20
Sectors - Served By Security Systems ................................................................................................ 21
Market Analysis ...................................................................................................................................... 22
PESTLE Analysis .................................................................................................................................. 22
Segmentation ..................................................................................................................................... 24
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Geographic ..................................................................................................................................... 24
Demographics ................................................................................................................................ 25
Psychographics ............................................................................................................................... 25
Behavioural .................................................................................................................................... 26
Target Group ...................................................................................................................................... 26Positioning ......................................................................................................................................... 26
Competitive Positioning ..................................................................................................................... 27
Positioning Statement ........................................................................................................................ 27
Identification of customer needs being met ..................................................................................... 28
Action Plans 4Ps.................................................................................................................................... 29
Product ............................................................................................................................................... 29
Intercom System ............................................................................................................................ 29
Watch Dog ...................................................................................................................................... 30
Vision Terminal .............................................................................................................................. 31
Porch Unit ...................................................................................................................................... 33
Visitor Tracking System .................................................................................................................. 34
Price ................................................................................................................................................... 35
Promotion .......................................................................................................................................... 35
Distribution ........................................................................................................................................ 36
NCCs Sales & Distribution Hierarchy............................................................................................. 37
Value Chain ........................................................................................................................................ 37
Internship-Project Analysis .................................................................................................................... 39
Home Security Systems Work-Flow ................................................................................................... 39
Data Collection (Field Work) .............................................................................................................. 40
Field-Work Analysis ............................................................................................................................ 61
Growth Drivers ............................................................................................................................... 61
Growth Impediments ..................................................................................................................... 62
Current Scenario ............................................................................................................................ 62
What is needed? ............................................................................................................................ 62
Upcoming Technology Trends........................................................................................................ 63
Future Trends ................................................................................................................................. 63
Challenges ...................................................................................................................................... 64
Reasons monitored home security isn't worth it ........................................................................... 64
2011-2020 market by vertical submarket ...................................................................................... 65
Annexure ................................................................................................................................................ 66
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NCC Survey Questionnaire ................................................................................................................. 66
Bibliography ........................................................................................................................................... 69
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List of Tables
Table 1 - May 2007 Market Assessment ................................................................... 15
Table 2 - Vision Terminal Technical Specification (Type-1) ...................................... 31
Table 3 - Vision Terminal Technical Specification (Type-2) ...................................... 32
Table 4 - Porch Unit Technical Specification ............................................................. 33
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List of Figures
Figure 1 - NCC Work Structure ................................................................................. 10
Figure 2- Major Market Area (India) .......................................................................... 13
Figure 3 - Market Distribution .................................................................................... 14
Figure 4 - Market Diversion Graph ............................................................................ 16
Figure 5 - Technology Diversion Graph..................................................................... 16
Figure 6 - Served Sectors ......................................................................................... 21
Figure 7 - Perceptual Map ......................................................................................... 27
Figure 8 - Intercom Terminals ................................................................................... 29
Figure 9 - Watch Dog System ................................................................................... 30
Figure 10 - Vision Terminal (Type-1) ......................................................................... 31
Figure 11 - Vision Terminal (Type-2) ......................................................................... 32
Figure 12 - Porch Unit System .................................................................................. 33
Figure 13 - Visitor Tracking System .......................................................................... 34
Figure 14 - Distribution Model ................................................................................... 36
Figure 15 - S&D Hierarchy ........................................................................................ 37
Figure 16 - Value Chain Model .................................................................................. 37
Figure 17 - Work Flow Diagram ................................................................................ 39
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Company Certificate
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Internal Certificate
This is to certify that Mr. Marfatia Hardik Khushvadan (07329) has completed his
summer internship at NCC Telecom Pvt. Ltd. At Bharuch location & has submitted
this project report entitled Market Research: Home Automation & Security Products
towards part fulfilment of requirement for the award of the Post Graduate Diploma in
Management (IMG - 7) 2013-15.
This report is the result of his own work & to the best of my knowledge, no part of it
has earlier comprised any other report, monograph, dissertation or book. This project
was carried out under my overall supervision.
Date:
Place:
-----------------------------------
Internal Faculty Guide
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Acknowledgement
It is not possible to prepare a project report without the assistance & encouragement
of other people. This one is certainly no exception.
On the very outset of this report, I would like to extend my sincere & heartfelt
obligation towards all the personages who have helped me in this endeavour. Without
their active guidance, help, cooperation & encouragement, I would not have made
headway in the project.
We take this opportunity to express ours profound gratitude and deep regards to our
Industry mentors Mr. Saiprasad Bhosle & Ms. Bhavana Patel as well as our
Collage Guide Prof. Mohita Sharma for their exemplary guidance, monitoring and
constant encouragement throughout the course. The blessing, help and guidance
given by them time to time shall carry us a long way in the journey of life on which we
are about to embark.
We are obliged to FORE School of Management also for the valuable information
provided by them in their respective fields.
I also acknowledge with a deep sense of reverence, my gratitude towards my parents
and member of my family, who has always supported me morally as well as
economically.
Any omission in this brief acknowledgement does not mean lack of gratitude.
Thanks,
Hardik Marfatia
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Executive Summary
This summer internship project which is undertaken in NCC Telecom Pvt. Ltd. is
about Market Research on Home Automation & security products.
At the beginning starting with the Industry Analysis; current market size of electronic
security system is Rs.10 billion, it is envisaged to be as large as Rs.22 billion by
2015. It is expected to grow conservatively by about 26%; then analysis followed by
market assessment, major market area, and SWOT analysis of NCC and direct as
well as indirect competitors of NCC Telecom Pvt. Ltd. in India for these products.
In market analysis which is start by PESTEL analysis, STP for NCCs products range,
competitive positioning of NCC followed by 4Ps of marketing which is used by NCC
to cover its market & target segments.
At last in field work; during this 8-week internship duration I met over 100
builders/architects/electrical dealers etc. to analyze the potentiality of Bharuch city for
these products in near future. During the conversion with these people I came to
know about Growth Drivers,Growth Impediments,Current Scenario, Upcoming
Technology Trends, Future Trends, Challenges, Reasons monitored home security
isn't worth it etc. which help me to understand the markets expexctions as well as
consumer behaviour for these products.
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Company Profile
Overview
NCC Telecom Private Limitedwith its popular abbreviation NCC was established in
the year 1989.
Since its inception NCC has determinately forged ahead with the aim of constantly
providing value additions to its customers. This is achieved due to NCCs firm belief
in channelling dedicated resources towards research and development activities.
As a result today NCC presents a range of products. In building automation NCC
offer intercom, video apartment and security systems while in the realm of home
automation products we have come with products such as video door phones and
security solutions and communication solution through the EPABX systems.
Shared Values
We foresee ourselves to reach a position where people know about the company
Company Structure
Figure 1 - NCC Work Structure
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Style / Culture
Management by walking around
Participative management
Staff
NCC is composed by 45 ambitious employees
Skills set
Self motivation
Presentation skills
Presence of mind
Art of negotiation & closure
Understanding the requirements of clients & offering solutions as per
requirements
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Industry/Competitive Analysis
Industry
Home Automation & Security Systems
Industry Analysis
Even though the Indian electronic security is in its nascent stage, one can witness a
sea change in people's attitude. With rising disposable incomes and rising incidence
of crime and an all-round sense of insecurity in the social scenario people are
becoming more conscious about their physical security and hence investing in
security products and services. People start with purchase of video door phones and
then home alarm systems and then finally graduating to CCTVs. This gives an
immense opportunity to an Industry to grow. Though the current market size of
electronic security system is Rs.10 billion(*June 2013), it is envisaged to be as large
as Rs.22 billion by 2015. It is expected to grow conservatively by about 26%.
The Indian market for electronic security equipment is categorised into the electronic
sector and non-electronic sectors and organized and informal sectors. While the total
number of players in the organized electronic sector is around 50, the unorganized
sector accounts for about 800 units. Many Indian companies have collaborated with
foreign manufacturers and are marketing foreign products in India. Security
equipment is imported mainly from USA, UK, Germany, Singapore, Italy, Hong Kong,
Israel, Japan, Korea, China, and Taiwan.
As far as CCTV equipment is concerned, companies like Bosch, Honeywell, GE,
Pelco, Samsung, Yoko, Meritt Lilin, Hanse, Hi Sharp, CBC, Sanyo, American
Dynamics, Vicon and more recently Sony, Axis, DVTel, and Verint control the major
portion of the market. The Access Control market is dominated by players like HID,
Europlex, Cardax, GE (Casi Rusco), Lenel, Syris, Poris, Pegasus, Elid, IDTEK, Tyco
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(Sensormatic), JCI (Card Key) Solus, MBux and Kantech. The relatively much
smaller Intrusion detection systems market is catered to by names like Jablotron, GE
(Caddx), Tyco (DSC), Securico, Texecom, Magal, Senstar Stellar and Gallagher.
While this list is purely indicative, there is definitely room for more players to come in.
Major Market Areas
While North India (Delhi, NCR, Haryana, Punjab, part Uttranchal & West UP, NE
Rajasthan), have the largest proportion on security installations, the Southern India
(Hyderabad, Bangalore, Chennai, Coimbatore, Mangalore, Trivandrum) are a close
second. Western parts of the country (East Gujarat, Mumbai, Goa, Maharashtra)
follows next with the Eastern part of the country being somewhat deprived of the
security cover it demands.
Figure 2- Major Market Area (India)
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Market Assessment
Figure 3 - Market Distribution
The Security systems sector in India can broadly be divided into five categories. The
largest amongst these is the CCTV segment, commanding some 55 percent of the
entire market. With the high-success rate of CCTV surveillance equipment worldwide,
security conscious organizations (both government and non-government) in India are
setting aside budgets for implementing CCTV surveillance, reflecting an annual
expected growth rate of around 45 percent. The market of fixed Dome type cameras
is nearly 4 times that of Box type C/CS mount cameras. Acceptance of Speed Dome
cameras is fast increasing as costs get reduced.
Access Control systems account for about 30 percent of the market share. While
access regulation is definitely very desirable, the cost factor restricts the installation
of good access controls systems to only large organizations.
Unlike the rest of the world, Intrusion Detection Systems have not found a very good
market in India, presumably due to lack of awareness as well as education. The
majority of installations are purely residential attributes the slow growth of this
segment to community living, strong family ties and the joint family system. The
market will increase with the increase in nuclear families. Moreover, with apartment
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complexes and condominiums being designed as gated complexes, the inmates do
not feel the necessity of intrusion alarms. Yet another reason for the nonacceptability
of intruder detection systems is the high rate of false alarms caused by environmental
conditions.
While Door Intercoms, both Audio as well as video-types are considered desirable,
they are used mostly by apartment dwellers. Even here, retro-fitting is not the
accepted practice. Thus it is left to the builder to provide dwelling units equipped with
door phones. Despite this detrimental factor, this segment controls about 2 percent of
the market, with an expected annual growth rate of about 30 percent.
Other equipment like Metal Detectors, X-Ray scanners and baggage scanners
command about 11 percent of the market share, with all but the most rudimentary
metal detectors being deployed by government and semi-government organizations.
With security being beefed up at airports, railway stations, bus and metro stations,
this segment is expected to grow by about 30 percent annually.
Table 1 - May 2007 Market Assessment
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Market Diversion
For Low-Cost Products
Figure 4 - Market Diversion Graph
Technology Diversion
Figure 5 - Technology Diversion Graph
Organized
20%
Unorganized
80%
Analogue
90%
Digital
10%
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Assess the industrys five competitive forces
Threat from New Players: Increasing
Most of the major global players are present in the Indian market; a few more
are expected to enter.
However, given India's incredible growth forecasts, infrastructure progress
(especially high-tech residence, malls, shopping complex), the market is
attractive.
Lower tariffs in the post World Trade Organization era may expose Indian
companies to threat of imports (however, the threat may be mitigated by non-
tariff barriers that may still exist).
Threat from Substitutes: Medium-High
With changing technology, inter-product substitution is taking place (CCTV
Cameras to Intrusion detection to Intercom)
Rivalry within the Industry: High
Due to increasing no. of unorganized players there is keen competition in
select segments
New multinational players may enter the market.
Bargaining Power of Suppliers: High
A large number of automotive component suppliers are present in the Indian
security industry.
Automotive players are rationalizing their vendor base to achieve consistency
in quality.
Market Strength of Consumers: Increasing
Increases awareness among consumers has raised expectations. Thus, the
ability to innovate (technology being the enabler) is critical.
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Product Differentiation via new features, improved performance and after sales
support is critical.
Increases competitive intensity has limited the pricing power of manufacturers.
Direct Competitors
Honeywell
Johnson Controls
Tyco
Siemens
Lenel Systems
Gunnebo
Imetrix
Eureka Forbes
Group 4
ECIL
FirePro
Vijay Fire
Zicom
Godrej
Chubb Alba
Competitive Advantage of closest competitors
ZIcom
Zicom has acquired 49% stake in Unisafe, one of the most reputed Fire
Protection Companies in UAE and has set up a subsidiary in Hong Kong,
which will promote international marketing & sale of Zicom branded products
and mark its foray into the international market and help it in using the
opportunities abroad
The company has got extremely strong clientele base which includes
organizations like Mumbai airport, Jet airways, ABN Amro Bank, Hdfc bank
Ltd, Standard Chartered Bank, Consulate General of Netherlands, Kolkata
Metro rail, Western Railway to name a few
The company has witnessed its sales increasing with a CAGR of 71% over the
last 3 years
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Honeywell
The Company has a well-diversified clientele base, catering to HPCL, IOCL,
BPCL, L&T, Tata Power, ACC, JSW Steel, ONGC, Hindustan Zinc, ITC, TCS
and Tech Mahindra and along with it the company has won major contracts at
Delhi Airport, Hyderabad Airport, Delhi Metro Ventilation Control
The company has a over 35% market share in organized sectors
Who are your indirect competitors?
Security Guards Patrol System
Well trained security Dogs
SWOT Analysis of NCC
Strengths
Product range diversification
Expertise in digitized systems
Competitive price range
Good Technical expertise for installation of products at the back end
100% Made In India
No dependency for Knowledge base, Spares, Services on any Foreign
Country
No dependency on Integrators for Spares and Services
Free Software Upgrades and the same are pushed via Web on Home Server
Browser Based SolutionCross Platform and Non NativeOS independent
GUI is seamless across anywhere or any User Interface
No Proprietary Switches or User Interface required
Hybrid Module
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Hot Icon for Channel Selection, Hot Swap of Area, Hot Swap of Device and
many more such conveniences in GUI
Well Integrated Security System on GUI
More then 600 + Users across India
Weakness
Fall in Unorganized sector
Lack of Brand awareness among consumers
No CCTV cameras; where as it still contribute more in Indian Security Industry
Poor distribution network & after sales service
R&D is not at level best
Opportunity
The penetration of security products has a long way to go and partners can
have their hands full because this segment has the potential to grow at least
10 times more than the home networking business
Can even make as much as 50 percent profit by selling these devices
especially in the metro markets where the trend is spreading like wildfire.
Threat
Many times consumers look for cheaper alternatives; they want to buy analog
cameras over highly digitized systems
Lack of education about the technicalities and benefits of the products; sales
person hesitate to speak much about the products due to lack of knowledge,
consumers do not know where to buy these products and who to trust
Competition is increasing from organized as well as unorganized sectors
Customers are looking for advanced technology and aesthetics of the product
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Sectors - Served By Security Systems
Figure 6 - Served Sectors
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Market Analysis
PESTLE Analysis
1) Political:
Government had passed Private Security Regulation Act and permits CISF
deployment for security as well
Indian government is adopting the concept of smart energy metering, smart
grids for streamlining the energy usage
Regulation that every commercial building has to have Building
Management System(BMS)
Private security service providers have to obtain a license from the
government; They have to maintain a register of their employees, issue
identity cards and their uniforms and badges; Guards should have receive
minimum 160 days training before being deployed at clients site
Foreign security firms have been setting up business in India without any
restrictions and Indian partners have been developing their expertise from
foreign tie-ups
In FY 10, the government is planning to restrict FDI investment by 49% in
domestic private security firms
Furthermore, increased Government allocations to modernize Police
services witnessed the recent setting up of city surveillance projects in
almost all the metros.
2) Economical:
GDP growth over the past decade has led to increased Purchasing Power
Parity (PPP).
Consumer adopts some economically viable initiatives
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Economic liberalization and development has been, and continues to be
the largest single factor contributing to the growth of the security systems
industry, with the falling of prices of electronic systems worldwide coming in
a close second. Compared to the prohibitive 250% Import Customs Duty of
the 80s, the current rate of 35% is also being considered as growth driver
for the industry.
3) Social:
The demand of Security Systems has been fuelled by following factors:
Indian families are becoming increasingly nuclear.
Increasing propensity to spend.
Increasing Crime Rates
The growth of shopping malls, open plan offices, bank branches as well as
other retail segments has increased the need for surveillance not only for
larger issues of security like terrorist attacks but for petty shop thefts and
irregularities of clients and staff.
4) Technological:
Trend towards one-stop shopping in the commercial and industrial markets
as customers seek to decrease their systems integration costs
Incremental Development- Reduction in technology costs follows the past
trends
Move from Analog to Digital
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5) Legal:
Legal provisions relating to safety measures.
Confirms the governments intention on harmonizing the regulatory
standards with the rest of the world
Indian government Private Security policy aimed at promoting an
integrated, phased and conductive growth of the Indian Security industry.
Ensure a balanced transition to open trade at minimal risk to the Indian
economy and local industry.
6) Environmental:
Physical infrastructure such as Apartment & Residents has a deep bearing
on the use of Security Systems. The present demand of the High security
Flats is seen a major prerequisite to increase in sales of Home Security
Products.
Technological solutions helps in integrating the all products, hence reduce
crime rates and increase safety.
With the entry of global companies into the Indian market, advanced
technologies, both in product and production process have developed.
With the development or evolution of alternate technologies have made
entry into the market.
Few global companies have set up R &D centres in India.
Segmentation
Geographic
Region:
o PAN India
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States & Cities:
o Focus Cities: India has 55 Tier 2 cities, out which 8 are state capitals
and 1 is a union territory. The focus shall be on these 8 state capitals,
their periphery towns and later all the 55 cities.
o Focus on Tier 1 cities must be Compulsory.
o The eight Tier 2 cities that are state capitals are: Bhopal, Lucknow,
Jaipur, Patna, Ranchi, Guwahati, Trivandrum and Bhubaneswar.
Demographics
Builders, architects & electronic component dealers, hotel owners who use
security products into their projects construction or supplies / recommend
security products to customers.
Psychographics
Shifting from Middle to High Residential Property Ownership, and hence need
an security systems worthy of their societal prestige
Want to move from traditional security system to a High-Tech system, yet
within a budget.
Show a clear bias towards branded products as compared those which are
customized.
Initial focus on the New Residency who want to upgrade their security system
from traditional to High-Tech systems than the regulars; those who want to
move up the scale from analogue to digital
Once the initial focus is attained, the regulars from the other competitors shall
be targeted
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Behavioural
Benefit
o Safety & security with an advanced features & benefits
User Status
o New users, Regular users; medium to heavy range
Loyalty Status
o Hardcore loyal to split loyal- loyal to 1- 2 brands
Target Group
Builders who construct projects providing necessary & advanced security
systems within the budget of end consumers those are working professionals,
especially in the corporate world who frequently travelled / who highly
obsessed with high-tech security systems.
Architects who have clients those want to revolutionized their home from
ordinary to high-tech facilities
Electronic component dealers who sense the market & provide security
products to clients like hotel owners, guest house owners etc.
Highly sensitive area with respect to crime rates
Mid Size Joint / nuclear families with the major income earner possessing an
income of 10+ Lakhs
Positioning
The analysis includes analyzing the category membership and then the points-
of-parity and points-of-differentiation.
Point-of-parity: NCC offers various types of products which cater to general
needs of the customers i.e. safety & security
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Advanced Technological
Benefits
Point-of-differentiation: People in India now indulge in more digitized system
from analogue systems compared to the past. This is the result of growing
disposable income. For an middle-upper or upper class Indian family, security
systems makes sense because for its practicality, usability, and cost of
ownership
Competitive Positioning
Analogue System
Digital Systems
Figure 7 - Perceptual Map
Positioning Statement
We use tomorrows technology for a better Today.
Siemens
Honey
Well
GodrejZIcom
Traditional
Technological
Benefits
NCC Telecom
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Identification of customer needs being met
Safety & security
Value for money
Easy to Operate
Easy to upgrade
Low Maintains cost
Highly customized products
Advanced technological feature & benefits
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Action Plans 4Ps
Product
Intercom System
Figure 8 - Intercom Terminals
Features:
Interactive Voice response system
HOTLINE to security extension
5 party conference facility
Talking caller line identification
Voice conformation on last call received
Extension to extension calling with restriction / do not disturb / call blocking
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Watch Dog
Figure 9 - Watch Dog System
At night a Jagte Raho call given to a security extension, every 30 minute. The
security personal has to answer this call. All unanswered call stored in memory, the
data which can be accessed via serial port.
Display Unit:
A visual display unit at the security which indicate current time & incoming call
number. This has an Additional Hooter attached which rings in panic situation.
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Vision Terminal
Figure 10 - Vision Terminal (Type-1)
Table 2- Vision Terminal Technical Specification (Type-1)
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Figure 11 - Vision Terminal (Type-2)
Table 3 - Vision Terminal Technical Specification (Type-2)
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Porch Unit
Figure 12 - Porch Unit System
Table 4 - Porch Unit Technical Specification
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Visitor Tracking System
Figure 13 - Visitor Tracking System
You can keep a complete track of visitors at your home, along with date, time & a
video stamp. You can actually talk to visitor before he / she enter to your home. In
case you are not at home, the visitor can leave a video message or SMS alert.
Features:
Image / video recording of visitor
Text messaging
Voice messaging
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Price
Intercom System:
o Only system :- 550 - 700Rs. per flat or per line
o Cost of Telephone:- @ 500 up to 900Rs. based upon model
o Cost of wiring per apartment :- @ 500 - 700 Rs. per apartment
(generally this is provided by developer)
Video Apartment System :- @ 9000 up to 15000Rs. based upon type of VDP,
Functions, Sensors etc
VTS :- Rs.1.5Lac
Stand Alone :- @ 30003500Rs. per unit in projects with qty above 100 units
Complete Home Automation: - Rs.1.5 Lac up to 2.25 Lac based upon
functions and utilities.
Promotion
NCC Telecom majorly doing the B2B sales; so for promotion it conducts
Conference with Builders / architecture / electrical dealers
Business meetings
Promotion of the product to be done through exhibitions (Ace-tech) in major
cities-Mumbai, Delhi, Bangalore, Ahmedabad etc.
Promoting the brand through other sources like E-Marketing, Telemarketing,
and Keyword Marketing etc.
Meeting the target audience, explaining the product through presentation, live
demo & site visits
Brand awareness through SIP & WIP
Other direct response
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Distribution
The manufacturer typically sells to the distributor, who usually is also a system
integrator. The distributor markets the products to other SIs, installers and end-users,
does sales promotion, renders technical assistance and after sales & warranty
services on behalf of the manufacturer. The distributor at times also sells components
that are part of an overall security system to Original Equipment Manufacturers who
further sell to installers and end-users.
With the market expanding and looking more promising, a more recent trend has
been for manufacturers to establish their wholly owned subsidiary and open local
office/s. The staff employed by them does product promotion with the System
Integrators, Consultants, Specifiers and End-Users.
Figure 14 - Distribution Model
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NCCs Sales & Distribution Hierarchy
Figure 15 - S&D Hierarchy
Value Chain
Figure 16 - Value Chain Model
Equipment manufacturers constitute the first stage of the value chain in the Safety
and Security Equipment industry. They manufacture different types of safety and
security equipment and devices for varying industry requirements. The trade house
forms the next stage of the value chain, and includes all sales and marketing
activities.
Distributors and retailers are in the next stage of the value chain, and they mainly
include equipment distributors and security service providers. Private security
agencies are also sometimes included in this step of the value chain. The players in
this stage provide installation and repair services to end-users. However, trade
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houses sometimes bypass distributors and directly deliver safety and security
equipment. Distributors and retailers sometimes also act as system integrators.
Installers and integrators constitute the next stage in the value chain of the Safety
and Security Equipment industry. In fact, system integrators are the key players in
this industry. Local integrators sometimes use foreign-made hardware components to
manufacture system software. All safety equipment is delivered to end-users through
local system integrators and installers.
End-users form the last stage in the value chain. The main end users of the safety
and security equipments are state authority sites, public administration sites,
business organizations, residential real estate, industrial sites, transport authorities,
and infrastructure facilities of state importance. The main end-users of safety &
security equipment and safety and security services are state institutions, banks,
defence enterprises, oil and gas industries, electric power industries, and
telecommunications industries. Governments are nowadays the main consumer of
the products and services in this industry.
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Internship-Project Analysis
Home Security Systems Work-Flow
Figure 17 - Work Flow Diagram
On occurrence of an alarm, the Monitoring Station is alerted through a telephone line
which then ensures adequate response by either alerting authorities or a private
manned guarding agency. The remote monitoring system consists of an IP camera
which captures images of the household. These images can be remotely viewed
through a wired broadband or cellular network on a laptop or mobile phone by the
subscriber. Video monitoring can also be undertaken by the Home Alarm Monitoring
Station through a broadband connection, if the subscriber so desires, and can
therefore provide adequate response in an emergency.
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Data Collection (Field Work)
Sr.N
oDate
Name of
clientAddress
Contact
DetailsLocation
Professio
n
1
09-
Apr-
14
Mr. Alpesh
Tolat
C-12, Shop
No.-1, Pranav
Complex,Zav
er Nagar, Nr.
Mamlatdar
Office
(02642)2506
84
9825045945
Bharuch Builder
2
09-
Apr-
14
Mr. Umar
Patel
Shop No.
129, 1st floor,
Ashirwad
Shopping
Center,
Pachbatti
9925188140 Bharuch Builder
3
09-
Apr-
14
Mr.
Rameshbh
ai Intwala
107,
B.G.Trade
Center,
PanchBatti
(02642)2426
99
9904122566
Bharuch Builder
4
10-
Apr-
14
Mr.Tarak
R.
Mamlatdar
104, B.G.
Trade
Center,Panch
batti
9377413049
9426813190Bharuch Builder
5
10-
Apr-
14
Mr. Irshad
Gaud
35, B.G.
Trade Center
, Panchbatti
(2642)
240260Bharuch
Constructi
on Advisor
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6
11-
Apr-
14
Mr.
Shailesh
Modi
Near Relief
Cinema,
Panchbatti
(2642)
243607
9824114407
Bharuch
Architect
&
Consultan
t
7
11-
Apr-
14
Mr. Jayesh
Patel
Gayatri
Construction
123, Sardar
Patel
Municipal
Shopping
Center
(2642)
241858
9824112301
Bharuch
Engineers
&
Contractor
s
8
12-
Apr-
14
Mr.Hemant
Prajapati
Narayan
Chambers,
Station road
(2642)24062
5, (2642)
243611
Bharuch Builder
9
12-
Apr-
14
Mr. Balvant
Patel
D-40, Patel
super Market,
Station Road
9825069529 Bharuch
Architect
&
Consultan
t
10
14-
Apr-
14
Mr. Bipin
Bhatt
288,
Siddhnath
Nagar
(2642)
226255Bharuch
Chairmen-
Town
Planing
Committe
e
11
14-
Apr-
14
Mr. Pankaj
Hariyani
5, Shree
Rang Palace,
Rang
(2642)
228811
Bharuch Builder
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Multiplex,
Zadeshwar
Road
12
14-
Apr-
14
Mr. Piyush
Shah
7th floor,
Shree
Mangalam
Complex,
Kasak
98241 52255 Bharuch Builder
13
15-
Apr-
14
Mr. Ashvin
Modi
84,Pritam
Society-1,
Navjivan High
School,
Kasak
(2642)
245992Bharuch
Architect
&
Consultan
t
14
16-
Apr-
14
Mr. Kiran
Majamudar
5-6 Millenium
Arcade, Opp.
SVM College,
old NH No.8
(2642)
226929-
225828
Bharuch Builder
15
17-
Apr-
14
Mr. Ketan
Rathod
Aaj
Associates,
G-13-15, Sai
heights Opp.
Yamaha
Showroom,
ABC
Chokadi,
(2642)
225834,
225835
Bharuch
Architect
&
Consultan
t
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16
17-
Apr-
14
Mr. Anil
Patel
32, Hari Har
Complex, Nr.
Tulsi Dham
Society,
Zadeshwar
Road
9099032732
9909952331
BharuchElectrical
Dealer
17
18-
Apr-
14
Mr. Vipul
Shah
C-14, Dr.
Ambedkar
Shopping
Complex,
Near Hotel
Plaza, Station
Road
(2642)
220668Bharuch
Engineers
&
Contractor
s
18
18-
Apr-
14
Mr.
Yogesh
Adhvaryu
156, Phase-
2, GIDC
Industrial
Estate
9909910378
(2642)
225636
Bharuch
Engineers
&
Contractor
s
19
18-
Apr-
14
Mr. O.R.
Savani
Yogi Darshan
Residency,
G.N.F.C.
zadeshwer
Bypass Road
9979844766 Bharuch Builder
20
19-
Apr-
14
Shrinidhi
Enterprise
Green City
Road, Nr.
Narayan
Shrushti,
9825800701,
9825800670Bharuch Builder
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Opp. GAIL
Township,
Dahej Bypass
road
21
19-
Apr-
14
Mr. Sohail
A-22, Patel
Super
Market, Nr.
Daimond
Medical
Store, Station
Road
940893321,
9714724280Bharuch
Electrical
Dealer
22
19-
Apr-
04
Mr. Aiyub
Patel
lucky
Traders, 23,
Prithvi Trade
Centre,
Lower to
Ashirwad
Clinic
9638529561 BharuchElectrical
Dealer
23
19-
Apr-
14
Metro
Trading
Co.
A-79, Patel
Super Market Bharuch
Electrical
Dealer
24
21-
Apr-
14
Mr. Mehul
Uma
electricals, A-
91, Opp.
Patel Super
Market,
9824276139 BharuchElectrical
Dealer
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Station Road
25
21-
Apr-
14
Mr.
Hemant
Patel
Mohit
electricals,
16,Aangan
Shopping
Centre,
Kasak Main
Road
9825021248 BharuchElectrical
Dealer
26
21-
Apr-
14
Mr.
Yogesh
F-9, Shriji
Darshan
Complex, Nr.
Chamunda
Mata Mandir,
Zadeshawar
Road
9328270575 BharuchElectrical
Dealer
27
22-
Apr-
14
Mr.
Parimal
Jhuvar
86-87, Rang
Palace
Complex,
Zadeshwar
Road
9825433395 Bharuch
Architect
&
Consultan
t
28
22-
Apr-
14
Mr. Sejal
Shah
Shop No.23,
Samruddhi
Residency,
Zadeshwar
Road
9898610303 Bharuch Builder
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29
22-
Apr-
14
Shree
Krishna
Enterprise
Opp.
Narmada
Collage,
Sukaltirth
Road, Tawra
9726122299
9898922999Bharuch Builder
30
23-
Apr-
14
Mr.
Yogesh
Shyamvilla,
Opp. A.B.G.
Township,
Dahej Bypass
road
7600017344 Bharuch Builder
31
23-
Apr-
14
SLD
Infrastructu
re
Nyalkaram
villa,
Vrindavan
Society,
Zadeshwar
9909800999 Bharuch Builder
32
23-
Apr-
14
Mr. Jatin
Soni
304, 1st floor,
Orion Arcade,
Opp. Kunj
resi plaza,
Zadeshwar
Road
9825028764 Bharuch Builder
33
24-
Apr-
14
Mr. Ibrahim
Kosiya
Shop No. 7-
8,Chandni
Complex,
Sherpura
7359338176 Bharuch Builder
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34
24-
Apr-
14
Mr. Samir
Madni
Shop No. L-1,
L-25,
Narmada
Commercial
Complex,
below Central
Bank Of
India,
Panchbatti
9904176586 BharuchElectrical
Dealer
35
24-
Apr-
14
Mr. Manoj
Hariyani
Rang Upvan
Residency,
Opp.
Videocon
Compnay,
Chavaj Road
9824101009 Bharuch Builder
36
24-
Apr-
14
Mr. Ajay
Shah
Abhyuday
Developers,
Nr. GACL
Colony, Nr.
Shravan
Chokdi,
Dahej by
pass road
9428815150 Bharuch Builder
37
25-
Apr-
14
Mr.
Darshak
Parikh
Havells
Gallery, Shop
No. 9, Shri
9227153844 BharuchElectrical
Dealer
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Rang Palace
, Nr. Inox
Multiplex,
Zadeshwar
Road
38
25-
Apr-
14
Mr. Vijay
Shingala
MD
Construction,
C-30,
Narayan
Square, Link
Road
8128687307 Bharuch Builder
39
25-
Apr-
14
Mr.
Jignesh
Koralwala
AA-01,
Subham
Bunglows, Nr.
Revaba
Township,
Behind M.K.
College
9898522399 Bharuch Builder
40
28-
Apr-
14
Mr.
V.H.Khatri
G-15,
Bombay
Shopping
Centre, Opp.
Big Bazar,
Station Road
9737388555 Bharuch
Architect
&
Consultan
t
41
28-
Apr-
Param
Group
43/44,
Panam
(02642)
240178Bharuch Builder
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14 Plaza, Station
Road
42
28-
Apr-
14
Mr.
Anilkumar
Buch
Sfurna
Designs,40,
Jawahar
municiapal
Market, civil
hospital road,
9824010102 Bharuch
Architect
&
Consultan
t
43
28-
Apr-
14
Mr.
Batukbhai
Vamaja
Harikrushna
Developers,
Nr. Matliwala
School, Civil
Line Road,
Dahegam
9825794410 Bharuch Builder
44
29-
Apr-
14
Mr.
Ashfaque
Hansoti
Katopore
Dawaja, Opp.
Jawahar
Baug
9428687266
9723655577Bharuch Builder
45
29-
Apr-
14
Mr.
Mukesh
Sukltirth road,
Opp.
Narmada
College
9909027899 Bharuch Builder
46
29-
Apr-
14
Mr. Juned
Patel
Royal Hills,
Dahej by
pass Road
9898028477 Bharuch Builder
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47
01-
May-
14
Mr. Jyotin
Upadhyay
B-103,
Aangan
Enclave, Nr.
Vaibhav
Bunglows,
Zadeshwar
9825218778 Bharuch
Engineers
&
Contractor
s
48
01-
May-
14
Mr. Sandip
Vakharia
C-1
basement,
C.R.
Chamber, old
N.H. No. 8,
Nr. Friends
Mobile
9714714433 Bharuch
Engineers
&
Contractor
s
49
01-
May-
14
Mr. Vinay
Shah
3 floor, Yash
Complex,
Opp. Inox
Multiplex,
Zadeshwar
road
9898046074
9227452201Bharuch
Engineers
&
Contractor
s
50
02-
May-
14
Hotel
Corona
Behind
Dadabhai
Garden, Opp.
Railway
Station
9725477440
9724306429Bharuch
Hotel
Owner
51
02-
May-
Hotel
Ashish
ABC
Chowkdi, Old
(2642)
246220Bharuch
Hotel
Owner
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14 N.H. 8,
Bholav
(2642)
247330
52
02-
May-
14
Hotel
Kohinoor
Opp. Raiway
Station
(2642)
222201/2/3Bharuch
Hotel
Owner
53
02-
May-
14
Hotel Apex
GIDC Phase-
1, Vaibhav
Arcade,
Mipco
Chowkdi
(2642)
249440
(2642)
249441
BharuchHotel
Owner
54
05-
May-
14
Mr. Alkesh
Shah
48-A, Ravi
kiran
complex, Nr.
Valiya
Chowkdi
9909010951 Ankleshwar Builder
55
05-
May-
14
Mr. M.U.
James
James plaza,
1st floor,
Anand vihar,
Opp.
Gurukrupa
School
9824034225 Ankleshwar Builder
56
05-
May-
14
Mr. Akbar
30, Ravikiran
complex,
Valiya
chowkdi
8401139318 AnkleshwarElectrical
Dealer
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57
06-
May-
14
Quick
Builders
102, Hiron
Shopping
Arcade,Old
NH-8, Opp.
Raiway
Station
9998121555 Ankleshwar Builder
58
06-
May-
14
Mr.
Prakash
Lokhandw
ala
A/S-7, Sardar
Patel
Complex,
GIDC road
9825159398 Ankleshwar
Architect
&
Consultan
t
59
06-
May-
14
Mr.
Bhavesh
Vakaria
Vallabh
Shrushi
Society
9925224333 Ankleshwar
Architect
&
Consultan
t
60
07-
May-
14
Mr. Maulik
Profile
Industries
Limited,
Hexzone
Complex
7567837994 AnkleshwarIndustriali
st
61
07-
May-
14
Ganesh
Park
Plot 608 to
612, Sardar
Park, GIDC
9879999377
9712399969Ankleshwar Builder
62
07-
May-
14
Ganesh
Arcade
Nr. Sardar
Park, GIDC
9227285620
9825802092Ankleshwar Builder
63 08- Shanti Opp. 500 9173382582, Ankleshwar Builder
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14
70
10-
May-
14
Mr.
Hasmukh
Patel
Vasu builers,
12- 2nd floor,
ravikiran
complex
9825121912 Ankleshwar Builder
71
10-
May-
14
Mr. Rajni
Prushti
Bunglow,
G.I.D.C road
7359872000 Ankleshwar Builder
72
10-
May-
14
Lambobar
Enterprise
B.S. Lord's
plaza hotel
9879118412
9909031327Ankleshwar Builder
73
12-
May-
14
Parth
Constructio
n
S-9, Silvar
Plaza, Nr.
Prateen
Chowkdi
9898084841 Ankleshwar Builder
74
12-
May-
14
Shiv
Developers
Nr. Prateen
Chowkdi9825806999 Ankleshwar Builder
75
13-
May-
14
Meghna
Empire
Nr. CNG
Petrol Pump,
Gadkhol
Road
9327690635 Ankleshwar Builder
76
13-
May-
14
Sai Golden
Nr. S.A.
Motors
Chowkdi
(2646)
227133Ankleshwar Builder
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77
13-
May-
14
Praise
Engineers
S-13, Silvar
Plaza, Nr.
Parteen
chowkdi
9328311775
9979849775Ankleshwar
Civil
Developer
s &
Contractor
s
78
14-
May-
14
Mahavir
Electricals
Plot no.C-3/3,
shop No.6,
Nr. SBI Bank,
GIDC
9879118960 AnkleshwarElectrical
Dealer
79
14-
May-
14
Krishna
Electricals
AG-7, Sardar
Patel
Complex,
GIDC
9824575320 AnkleshwarElectrical
Dealer
80
14-
May-
14
Asian
Electricals
Plot no. C-
3/1A, GIDC,
Gayatri
Shopping
Centre
9277533554
9033732992Ankleshwar
Electrical
Dealer
81
15-
May-
14
Mr. Chirag
Vadgama
S-18, Hexone
Arcade, GIDC9974001036 Ankleshwar
Architech
&
Consultan
t
82
15-
May-
14
Deep
Electricals
Shop No. G-
3, Ravikiran
Complex
8141915026
9879661980Ankleshwar
Electrical
Dealer
83 15- G.K. 9, 9825044757 Ankleshwar Electrical
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57 | P a g e
91
20-
May-
14
Uma
Engineerin
g works
D/F-4, Sardar
Patel
Complex
9898588165 Ankleshwar
Civil
Developer
s &
Contractor
s
92
20-
May-
14
M.D.
Corporatio
n
D/G-8 Sardar
Patel
Complex
9824113468 Ankleshwar
Civil
Developer
s &
Contractor
s
93
20-
May-
14
Mr. Sandip
Vagadiya
Nr. Maruti
Suzuki Show
Room, CNG
Pump
9825795000 Ankleshwar Builder
94
21-
May-
14
Anand
Vatika
Sardar Park
Road, GIDC9998259007 Ankleshwar Builder
95
22-
May-
14
Mr.
Dhirubhai
Savani
Graden City 9925173000 Ankleshwar Builder
96
22-
May-
14
Mr. Jiten
Rajput
F/2-3-4, silver
city, Rajpipla
Raod
9033190332 Ankleshwar Builder
97
22-
May-
14
Sagar
Constructio
n
A-7,Vipin
Park,B/H
Jalaram
9427143589 Ankleshwar
Civil
Developer
s &
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Tample Contractor
s
98
23-
May-
14
Bhakti
Constructio
n
B/G-12,
Sardar Patel
Complex
9825414533 Ankleshwar
Civil
Developer
s &
Contractor
s
99
23-
May-
14
Erocare
S-38/39,
Hexzone
Arcade
(02646)
251007
Ankleshwar Builder
100
23-
May-
14
Mr.
Ramesh
Sonani
Old N.H.-8,
Nr. Gadkhol
Patia
9879616145 Ankleshwar Builder
101
24-
May-
14
Mr. Kirit
Patel
F-6, Uma
Complex, Nr.
HDFC Bank
9824015249 Ankleshwar Builder
102
24-
May-
14
General
Engineerin
g
F-35, Uma
complex, Nr.
HDFC Bank
(02646)
224136Ankleshwar
Civil
Developer
s &
Contractor
s
103
24-
May-
14
Mr. Vicky
Panchal
Hexzone
Complex9725902352 Ankleshwar Builder
104
26-
May-
Mr. Atik
Menon
Vision
Enterprise,9429127519 Bharuch Builder
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14 Mariyam
Complex,
Jambusar
Road
105
26-
May-
14
Mr. Bakul
Patel
Ravi
Shraddha
Bunglow
9979975550 Bharuch Builder
107
27-
May-
14
Hotel
Empire
Opp. Raiway
Station
9714517186 BharuchHotel
Owner
108
27-
May-
14
Hotel Rang
Inn
Nr. Nandelav
Bridge, Dahej
Bypass Road
(02642)
227103Bharuch
Hotel
Owner
109
27-
May-
14
Hotel
Regenat
Central
Nr. ABC
ChowkdiBharuch Hotel
Owner
110
28-
May-
14
Mr. Ashish
Patel
Shreeji Sairaj
Developers,
Amim street
9998223816 Bharuch Builder
111
28-
May-
14
Mr.
Chandrava
dan
Bhalodwal
a
B-13, Udhyog
nagar, Bholav9824009200 Bharuch Builder
112 28- Mr. Ayub Futoz Street, 9427877185 Bharuch Builder
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May-
14
Patel Nabipur
113
29-
May-
14
Mr. Dinesh
Dholiya
217 / 1,
sanskar villa,
Opp.
Swaminaraya
n Temple
9825267676 Bharuch Builder
114
29-
May-
14
Mr. Girish
Mithaivala
19/20
Nandanvan
complex
9925030534 Bharuch Builder
115
30-
May-
14
Mr. Hiren
Modi
Yash
developers9825368073 Bharuch Builder
116
30-
May-
14
Mr.
Jagdisbhai
Javawadiy
a
Shreeji
Pravesh,
Opp.
Narmada
Collage
9898224782 Bharuch Builder
117
31-
May-
14
Mr. Jashu
Patel
Sainath
Developers,
Nr. ABC
Chowkdi
9426801633 Bharuch Builder
118
31-
May-
14
Mr.
Jitendra
Mehta
15, Rangoli
Complex9825282768 Bharuch Builder
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119
02-
Jun-
14
Mr.
Kamlesh
Patel
F-1, Shreeji
Darshan
complex
9375244055 Bharuch Builder
120
02-
Jun-
14
Mr.
Mahesh
Prajapati
9, harihar
bunglows9824188033 Bharuch Builder
121
03-
Jun-
14
Mr. Rohit
Chaddarw
ala
F-12,
Shrinikentan
Township
9428027311 Bharuch Builder
Field-Work Analysis
Growth Drivers
Increasing crime rates
Difference between the Haves & Have nots
Low faith in the law enforcement forces
Low Conviction Rate
Rise in general education & awareness
Rise in income levels & consumer spending
Legislation
Terrorism & Insurgency - (Homeland Security Market)
Increased Government allocations for Police Modernization & Defense System
Upgrades
Critical Infrastructure, Commercial Buildings, Nuclear Sector
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Growth Impediments
Absence of Security Systems Standards
Low level of local manufacturing
Poor installation & after-sales-service support
Undervalued Imports and the active Grey Market.
The depreciating rupee has made imports expensive
Current Scenario
With the introduction of technology every field has changed and so has the
way we perceive security.
Guards have been replaced by CCTVs, motion sensors and new age devices
which have taken over from traditional methods of security
Now we see cameras installed at every strategic locations in the country
The corporate are taking their own measures in adopting technologically
advanced methods of security
Technological breakthrough has made it possible to decrease costs which
have led to an increase in demand for these products
Price sensitivity has been an issue which has been addressed as security is
now a key cause of concern
What is needed?
To ensure a healthy growth, the security industry must follow some quality
certifications. While standards should be formulated for equipment, suppliers and
installers should be certified as per their performance and professionalism. The
market is in a mess, if it is to improve to attain an industry status, the crying need is
for self-realization and commencement of accreditation programs sponsored within
the industry by brand leaders like Ingersoll-Rand, Honeywell, GE, Tyco, etc., to bring
the skills and maturity levels to world standards.
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Upcoming Technology Trends
Now, 3D technology has penetrating in video surveillance market. The key benefit
that 3D offers to the security industry is depth perception. The extra dimension of
depth could pave the way for more accurate and more advanced analytics
algorithms.
Secondly, wireless surveillance technology will surely interest end-user industry as it
reduces the cost of infrastructure when compared with the traditional trenching and
laying of cables. Wireless technology can also be used in temporary video
surveillance installations to provide a degree of flexibility that a wired solution just
cannot offer. In these days of austerity, moving cameras when and where you need
them is a more attractive option than buying new cameras.
Thirdly, HD CCTV will be a strong trend impacting the video surveillance market in
coming years. HD CCTV solution is perfect & best-suited solution for wide area
surveillance where users want unparalleled flexibility and superior picture quality to
obtain minute details of the situation.
Future Trends
Trend towards one-stop shopping in the commercial and industrial markets as
customers seek to decrease their systems integration costs
Move from Analog to Digital
IP Based systems gaining ground. Players such as Axis, Sony, Verint, DVTel,
Lenel increasing awareness
Convergence of IT and Physical Security
Arrival of IT network players such as CISCO and D-Link. into the security
systems arena
Intelligent Facility Management Systems
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Emergence of Security Industry Publications.
More Exhibitions and Seminars
Industry Associations getting professionally active
Challenges
Design standardized products capable of communicating over multiple
networks, eg., IP Camera, Digital Video Recorder
Identify channels for targeting home customers, eg., Direct sales channel
capable of demonstration, sales and installation at homes
Set up infrastructure for service, eg., After sales support for hardware,
handling false alarms
Create necessary tie-ups for appropriate response, eg., Police Stations,
Security personnel
Since prices are not dropping as per expectations it has become a restricting
factor for the devices to penetrate
This segment is very price sensitive and requires highly qualified 24x7
manpower support for the maintenance of these systems. As the cost of
maintenance is high and the segment is very price sensitive, getting the right
balance between the price and the offering is a challenge
Reasons monitored home security isn't worth it
They can be expensive to install
Most people simply ignore them
Theyre annoying
They have a high false-alarm rate
Theyre fairly easy to disable
Theyre not effective against snatch-and-grab burglaries
They wont work during an extended power outage
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2011-2020 market by vertical submarket
Defense Sector,
Critical Infrastructure Security,
Transportation & Logistics,
Aviation & Maritime Security,
Safe Cities & Smart Cities,
Border Security,
Commercial & Public Buildings,
Entertainment & Casinos Security,
RetailAnalytics, Residential Security and other submarkets
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Annexure
NCC Survey Questionnaire
NCC TELECOM PVT LTD
Market Scope Survey, Bharuch
To help us build more information about the customers and to build a market
for our security and automation based products, we would request you to spare a few
minutes of your time to answer the following questions. This will help us in planning
future projects and sales to ensure we meet our customer needs.
Name of the Architect/ Dealer: ___________________________________________
Name of the firm/ Association: ___________________________________________
Date: ___/___/______
Email Id: __________________________
Contact Address: ________________________________________________
Phone Number: ______________________
Q1. Do you find our products and service a necessity or luxury for our present
lifestyle?
Necessity
Luxury
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Q2. You were aware about our Company (NCC Telecom Pvt Ltd) and products
before?
Yes
No
Q3. Have you implemented security systems in any of your projects before?
Yes
No
If Yes, Have you found it useful: __________________________________________
Q4. Budget you will be pleased to accommodate for our product line for your
upcoming projects (In percentage or figures): _______________________________
Q5. Do you think our products and services will provide value addition and will
emerge as an USP for your projects soon?
Yes
No
Q6. In which price brackets of flats, do you think our products and services are
feasible economically?
30- 50 Lakhs
50-80 Lakhs
80-100 Lakhs
Above 1 Crore
Q7. Can you please suggest any related products or services that customers would
find useful: __________________________________________________________
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Q8. Medium of advertisement you will be suggesting for promotion of our products in
your area: ___________________________________________________________
Q9. Please suggest some dealers in your area who will be interested our products:
____________________________________________________________________
Q10. Please provide details about your upcoming projects and their construction
status:
____________________________________________________________________
FieldWork - Bharuch
Database
(*Apply double click to Open)
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Bibliography
i. www.ncc.co.in
ii. www.digitaldreams.co.in
iii. The Indian Security Industry Market by G.B. Singh
Indiansecuritymarket-091130034635-phpapp01.pdf
iv. coverstorymay07-111027015058-phpapp02.pdf
v. Electronic Home Security: Unlocking the Opportunity By Tata Strategic
Management Group
Electronic_Home_Security.pdf
vi. Innovation at Home Automation By A Smart Group
http://www.franchiseindia.com/home/pdf/cp-singh.pdf
vii. securityandsurveillance-india-sample-090625065832-phpapp02.pdf
viii. securityequipmentsandservicesmarketinindia2012-sample-120306023625-
phpapp01.pdf
ix. Electromech: Materials Handling Equipment Industry Heads for Robust
Growth By Mr. Tushar Mehendale,the Managing Director of ElectroMech
http://www.nbmcw.com/interviews/30392-zicom-indian-electronic-security-
market-to-witness-strong-growth.html
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x. Intelligent Video Surveillance, ISR & Video Analytics: Technologies & Global
Market 2013-2020 601 Pennsylvania Ave.
Washington D.C. 20004, U.S.A
http://www.homelandsecurityresearch.com/2013/07/intelligent-video-
surveillance-isr-video-analytics-technologies-global-market-2013-2020/
xi. Safety and Security Equipment ByBusiness Vibes
http://www.businessvibes.com/content/safety-and-security-equipment-
overview
xii. Indian Security and Surveillance Market growing at a Stupendous Rate By
Aditya Khemka, CEO & Director, Aditya Infotech Ltd.
http://www.thesecurityage.com/interview_details.php?id=13
xiii. Opportunities In Home Safety, Physical Security Market By Abhijeet
Mukherjee,CRN, Oct 22, 2012
http://www.crn.in/news/hardware/2012/10/22/opportunities-in-home-safety-
physical-security-market
mailto:[email protected]:[email protected]:[email protected]:[email protected]