SIPOC Diagram

Bradlee J. WatsonMBA Student of Global Supply Chain Management

Marriott School of Management

Brigham Young University

1. Welcome and Introductions2. SIPOC Defined3. How can SIPOC be used?4. How It Works5. An Example6. In-class Exercise7. Summary

Class Agenda

SIPOC is an acronym standing for 1. S = Supplier(s)2. I = Input(s) & key

requirements3. P = Process4. O = Output(s) & key

requirements5. C = Customer(s)

SIPOC Defined

• A SIPOC Diagram is a visual representation of a high-level process map; including suppliers & inputs into the process and outputs & customers of the process

• Visually communicates the scope of a project

SIPOC Diagram Defined

• SIPOC Diagrams help a team and its sponsor(s) agree on project boundaries and scope

• A SIPOC helps teams verify that • inputs match outputs of upstream processes• outputs match inputs of downstream processes

How can SIPOC be used?

How can SIPOC be used in your organization?

Brainstorming Exercise

Suppliers Inputs Process Outputs Customers

How a SIPOC works

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4

Step 1: Begin with the high-level process map

Suppliers Inputs Process Outputs Customers

Step 2: List all of the outputs from the process

ExamplesServicesProductsReportsMetricsRaw data

Step 1

Step 2

Step 3

Step 4

Suppliers Inputs Process Outputs Customers

Step 3: Identify the customers receiving the outputs

ExamplesServicesProductsReportsMetricsRaw data

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

Step 1

Step 2

Step 3

Step 4

Suppliers Inputs Process Outputs Customers

Step 4: List all of the inputs into the process

ExamplesServicesProductsReportsMetricsRaw data

Step 1

Step 2

Step 3

Step 4

ExamplesDataPartsApplicationRaw materials

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

Suppliers Inputs Process Outputs Customers

Step 5: Identify the suppliers of the process inputs

Step 1

Step 2

Step 3

Step 4

ExamplesDataPartsApplicationRaw materials

ExamplesServicesProductsReportsMetricsRaw data

ExamplesInternalExternalVendorsProducersManagementUpstream Process

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

Suppliers Inputs Process Outputs Customers

An Example: Mowing the Lawn

Suppliers Inputs Process Outputs Customers

Step 1: Begin with the high-level process map

Clean-up &

Removal

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Suppliers Inputs Process Outputs Customers

Step 2: List all of the outputs from the process

• Debris from lawn

Clean-up &

Removal

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Happy customer

Clean-up &

Removal

• Happy customer

Suppliers Inputs Process Outputs Customers

Step 3: Identify the customers receiving the output

• Debris from lawn

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Homeowner

• Yard waste recycler

Clean-up &

Removal

• Happy customer

Suppliers Inputs Process Outputs Customers

Step 4: List all of the inputs into the process

• Debris from lawn

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Homeowner

• Yard waste recycler

• Yard waste bags

• Lawn-mower

• Trimmer

• Gasoline

• Rake & broom

• Long lawn

Clean-up &

Removal

• Happy customer

Suppliers Inputs Process Outputs Customers

Step 5: Identify the suppliers of the process inputs

• Debris from lawn

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Homeowner

• Yard waste recycler

• Yard waste bags

• Lawn-mower

• Trimmer

• Gasoline

• Rake & broom

• Long lawn

• Home Depot

• Chevron

• Homeowner

Brainstorm an in-flight or planned project in your

organization

In-Class Exercise

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4

Step 1: Begin with your high-level process map (Keep to 4-5 process steps)

Suppliers Inputs Process Outputs Customers

Step 2: Brainstorm all of the outputs from the process

List process outputs

List key output requirements

Step 1

Step 2

Step 3

Step 4

Suppliers Inputs Process Outputs Customers

Step 3: Identify the customers receiving the outputs

List customersStep 1

Step 2

Step 3

Step 4

List process outputs

List key output requirements

Suppliers Inputs Process Outputs Customers

Step 4: Brainstorm all of the inputs into the process

Step 1

Step 2

Step 3

Step 4

List process outputs

List key output requirements

List customersList process inputs

List key input requirements

Suppliers Inputs Process Outputs Customers

Step 5: Identify the suppliers of the process inputs

Step 1

Step 2

Step 3

Step 4

List process inputs

List key input requirements

List process outputs

List key output requirements

List customersList suppliers

What we covered today1. Defined SIPOC2. Discussed how SIPOC can be used3. Showed how it works4. Demonstrated an example5. Completed an in-class exercise

Summary

Michael L. George, David Rowlands, Mark Price, John Maxey. The Lean Six Sigma Pocket Toolbook. New York: McGraw-Hill, 2005. Scott A Laman, Elizabeth Burns, Kathy L Lynn. ASQ Certification Board Puts Quality Tools to Work. Quality Progress. Milwaukee: Mar 2007. Vol. 40, Iss. 3; pg. 54, 9 pgsKerri Simon. SIPOC Diagram. http://www.isixsigma.com/library/content/c010429a.aspBryan Carey and J. DeLayne Stroud. SIPOC Leads to Process Mapping and Project Selection. http://finance.isixsigma.com/library/content/c060322a.aspDavid Rasmusson. The SIPOC Picture Book: A Visual Guide to the SIPOC/DMAIC Relationship. Wisconsin: Oriel Incorporated, 2006.

Reference Materials