SIRIM Audit Jan 2009-1 -...

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welcomewelcome

PnPn. . ParimalaParimala and En and En MasseriMasseri

SIRIMSIRIM Auditor Auditor

:: 8 :: 8 –– 9 Jan 2009 ::9 Jan 2009 ::

I d iI d i

Presentation HighlightsPresentation Highlights

Changes Changes

Audit History & PerformanceAudit History & Performance

Management & CQIManagement & CQI

IntroductionIntroduction

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IntroductionIntroductionIntroductionIntroduction


Changes Changes



www.utm.mywww.utm.my

Our UniversityOur University

UTMUTM VisionVisionT b ldT b ld l t f d i d t h l i l ll th h ti itl t f d i d t h l i l ll th h ti it

UTMUTM MissionMissionTo lead in the development of creative human resource and technology in line with the To lead in the development of creative human resource and technology in line with the aspirations of the Nation.aspirations of the Nation.

To be a world To be a world –– class centre of academic and technological excellence through creativityclass centre of academic and technological excellence through creativity

3

DEKAN

JAWATANKUASAJAWATANKUASA PENTADBIRANPENTADBIRAN FKAFKA

TIMBALAN DEKAN(Penyelidikan & Pengajian Siswazah) TIMBALAN DEKAN

(Akademik)

Ketua Jabatan Struktur &

Bahan Ketua Jabatan Kejuruteraan Alam Sekitar

Ketua Jabatan Geoteknik &

Pengangkutan

Ketua Jabatan Program Luar

Ketua Jabatan Hidraul & Hidrologi

Ketua Jabatan Ijazah Lanjutan

Penolong Pendaftar

(PSM)

Timbalan Pendaftar

(Akademik)

Pengurus Teknologi Maklumat

Pengarah Pusat Kecemerlangan

Our FacultyOur Faculty

FKA Vision

To be a world class centre of education and research in Civil Engineering

FKA Mission

To spearhead excellence in academic and technology development through creativity

FKA MottoFKA Motto

Always AheadAlways Ahead

www.fka.utm.my

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Departments and Centre of ExcellenceDepartments and Centre of Excellence

ITUCE CTMCConstruction Technology Management Centre

IT Unit of Civil Engineering

Civil Engineering FacultyCivil Engineering Faculty

ITUCE

FEC

CTMC

IKPLP

UnitUkur

JABATAN-JABATANStruktur & BahanGeoteknik & PengangkutanKejuruteraan Alam SekitarHidraul & Hidrologi Coastal and

Offshore Engineering Institute

Forensic Engineering CentreSurveying Unit

Engineering

IPASACETU STC

Civil EngineeringTesting Unit

Steel Technology Centre

Institute

Institute of Environmental & Water Resource Management (IPASA)

Our ServicesOur Services

1.1. Undergraduate Undergraduate ProgrammeProgramme2.2. Postgraduate Postgraduate ProgrammeProgramme3.3. PartPart--time Undergraduate and Postgraduate time Undergraduate and Postgraduate programmeprogramme4.4. Research and PublicationResearch and Publication5.5. CommercializationCommercialization6.6. ConsultancyConsultancy7.7. Professional and CommunityProfessional and Community

5

Undergraduate EnrolmentUndergraduate Enrolment

30003500

Undergraduate student enrolment by year1989/1990 8421990/1991 8291991/1992 7711992/1993 6321993/1994 731

0500

10001500200025003000

Num

bers

Y

1994/1995 8211995/1996 10171996/1997 14311997/1998 18811998/1999 27221999/2000 28742000/2001 26702001/2002 25502002/2003 22972003/2004 19652004/2005 16122005/2006 15782006/2007 14822007/2008 1400 Year2007/2008 14002008/2009 1393

Human Resources Human Resources -- OverallOverall

Category Number (Current)

1 Academic 147

Appointment Number (Current)

1 Professors 16

2 Associate 452 Administration 41

3 Technical 46

Technical20%

2 Professors 45

3 Lecturers & Senior Lecturers 77

4 Tutors & PPAs 9

Professor11%

Tutor6%

Academic62%

Administration18%

Associate Professor

31%Lecturer52%

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Human Resources Human Resources –– Competency of Academics StaffCompetency of Academics Staff

Academic Qualification Number (Current)

Bachelor6%

1 Doctorate 73

2 Masters 65

3 Bachelor 9

4 Professional Engineers (IR) 20

Masters44%

Doctorate50%

Human Resources Human Resources –– Experiences of Academics StaffExperiences of Academics Staff

Experience of Academic Staff

5248

31

71020

30

40

5060

70

Num

ber o

f Sta

ff

0

10

0-9 10-19 20-29 >=30

Years of Service

7

Human Resources Human Resources –– Technical & DistributionTechnical & Distribution

Supporting Staff Current Figure

Department Current Figure

1 Structures & Materials 13

1 Technical Assistant 1

2 Laboratory Technician 37

3 Administrative Staff 33

4 Others 14

2 Geotechnical & Transportation 11

3 Hydraulics & Hydrology 6

4 Environmental Engineering 6

5 IT, Surveying & Others 12

Human Resources Human Resources –– Experiences of Support StaffExperiences of Support Staff

Supporting Staff ExperienceSupporting Staff Experience

58

1411 10

13

17

5

10

15

20

Num

ber

0< 5 5-9 10-14 15-19 20-24 25-29 >=30

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ISO Process PlanISO Process Plan

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ISO Work Schedule for the year 2009ISO Work Schedule for the year 2009

JADUAL KERJA ISO 9001:2000 TAHUN 2009

Taklimat ISO 9001:2009

13/4/09

8 & 9/1/09

JAN FEB MAC

Perlantikan Juru Audit Dalam

MSP 1/09Sesi Berm ula

Surat Makluman 1 Surat

Makluman 2

Surveillance Au di t SIRIM ‘08

Surat Makluman 3

MSP 2/09

Audit S IRIM ‘09

Audi t Dalam ‘09

Lap. Audi t Dalam

OGOS SEPT OKT NOV DIS

Bengkel Penambahbaikan

2009 Kursus

Audit Dalam

APR MEI JUN JUL

Kursus In-House

Dokumentasi

Post-Mortem Surveillance Audit S IRIM

‘08

JK ISO 2/09

Kursus Lead Auditor

JK ISO 1/09 JK ISO 3/09 JK ISO 4/09 Post-Mortem Audit SIRIM

‘09 2/1/09 Bengkel

Pemurnian Dokumen 2008



Changes Changes

Audit History & PerformanceAudit History & PerformanceAudit History & PerformanceAudit History & Performance



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1. 26 December 2002 : 1. 26 December 2002 : Ms Ms EEvelynnvelynnRecommendation for Upgrading to 2000 versionRecommendation for Upgrading to 2000 versionRecommendation for Upgrading to 2000 versionRecommendation for Upgrading to 2000 version

2.2. 30 30 -- 31 December 2003 : 31 December 2003 : MrMr K. Mani K. Mani MaaranMaaran, Ms , Ms AiniAini JamaliahJamaliah & Ir. & Ir. RosliRosli YaakobYaakob1 Minor NCR raised (Cl. 8.5)1 Minor NCR raised (Cl. 8.5)(Determination of causes for nonconformities raised during (Determination of causes for nonconformities raised during IQAIQA not available)not available)

3. 3. 22 22 –– 23 December 2004 : 23 December 2004 : MrMr K. Mani K. Mani MaaranMaaranNo NCR recorded. Recommend to continue certification without changeNo NCR recorded. Recommend to continue certification without change

4.4. 23 23 –– 24 Jan. 2006 : 24 Jan. 2006 : PnPn FauziahFauziah SulaimanSulaiman & & MrMr K. Mani K. Mani MaaranMaaranRecommend to continue certification with change in scopeRecommend to continue certification with change in scopeg pg p(Design & Development of Education (Design & Development of Education ProgrammesProgrammes))


5.5. 6 6 –– 7 Dis. 2006 : 7 Dis. 2006 : PnPn FauziahFauziah SulaimanSulaiman, Tuan , Tuan HjHj. Ali . Ali BorhanBorhan & & PnPn. . SitiSiti RahmahRahmah AhmadAhmadNo NCR recorded. 5 No NCR recorded. 5 OFIsOFIs•• ClCl 4.2.24.2.2-- Quality Manual : Noted Process Mapping (Quality Manual : Noted Process Mapping (PelanPelan prosesproses, , JadualJadual 1) does not specify 1) does not specify ClCl 4.2.24.2.2 Quality Manual : Noted Process Mapping (Quality Manual : Noted Process Mapping (PelanPelan prosesproses, , JadualJadual 1) does not specify 1) does not specify

the design & Development of curriculum.the design & Development of curriculum.•• ClCl 5.4.15.4.1-- Quality Objectives : Quality objectives requires for review for more measurable at Quality Objectives : Quality objectives requires for review for more measurable at

relevant function and level.relevant function and level.•• ClCl 6.36.3-- Infrastructure Infrastructure •• ClCl 7.37.3-- Design & Development: Procedure ‘Design & Development: Procedure ‘RekabentukRekabentuk & Pembangunan & Pembangunan KurikulumKurikulum’ need to ’ need to

be reviewed be reviewed i.ei.e 7.3.5 & 7.3.6.7.3.5 & 7.3.6.•• ClCl 8.2.28.2.2-- Internal Audit : Non Conformance were recorded in the NonInternal Audit : Non Conformance were recorded in the Non--Compliance Note Compliance Note

however the followings were noted:however the followings were noted:Auditors did not sign the Non Conformance statement to validate findings.Auditors did not sign the Non Conformance statement to validate findings.No remarks were made on the ‘Verification to Corrective Action Taken’ by the followNo remarks were made on the ‘Verification to Corrective Action Taken’ by the follow--up auditors.up auditors.

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6.6. 12-13 Feb. 2008 : Feb. 2008 : PnPn FauziahFauziah SulaimanSulaiman2 Minor NCR raised (Cl. 8.5.2 b, c, d & e and Cl. 7.5.1) and 3 OFIs2 Minor NCR raised (Cl. 8.5.2 b, c, d & e and Cl. 7.5.1) and 3 OFIs

i Clause 4 2 2i. Clause 4.2.2Quality ManualProcess Mapping does not clearly demonstrated the input and output

ii. Clause 5.6Management ReviewDecision and action related to resource needs was not reported

iii. Clause 7.1Planning and Production RealizationgNoted the planning for delivery (Rangka Perancangan Kuliah) was notdemonstrated equally of the topics by different section. Sighted KnowledgeManagement for SAB 4412 – Civil Engineering Information Technology.



Changes Changes Changes Changes



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2. Infrastructure & Facilities2. Infrastructure & Facilities•• MakmalMakmal PengajaranPengajaran•• SimenferoSimenfero

BilikBilik PP G dG d

Changes, at the glance

1.1. Human Human ResourcesResources•• Deputy Dean (AcademicDeputy Dean (Academic))•• 3 Head of Dept (Structures and Materials, 3 Head of Dept (Structures and Materials,

E t lE t l PP P t d t St d )P t d t St d ) •• BilikBilik PostPost--GraduateGraduate•• TV DisplayTV Display•• New FKA buildingNew FKA building

. 3 Overall improvement on all documents. 3 Overall improvement on all documents•• Manual Manual KualitiKualiti (Improved)(Improved)•• PengajaranPengajaran & & PembelajaranPembelajaran

(Improved)(Improved)•• JadualJadual WaktuWaktu (Improved)(Improved)

K ikK ik P k tP k t St fSt f Ak d ikAk d ik

External External PrgPrg, Postgraduate Study), Postgraduate Study)•• Assistant RegistrarAssistant Registrar•• Retirement: 3 Academics, 1 Support Retirement: 3 Academics, 1 Support •• Promoted: 4 Academics Promoted: 4 Academics •• New Appointment: New Appointment: 6 6 Academics, 5 SupportAcademics, 5 Support•• Seconded : VC, Dep. VC(AI), Corporate Seconded : VC, Dep. VC(AI), Corporate

Director, Internationalization Director, Director, Internationalization Director, Dean CTL, Dean of SPACE, Dean CTL, Dean of SPACE, Dep.DeanDep.Dean BIP, BIP, PengetuaPengetua KampusKampus Manager ofManager of •• KenaikanKenaikan PangkatPangkat StafStaf AkademikAkademik

(Improved)(Improved)•• PendaftaranPendaftaran (Improved)(Improved)•• PeperiksaanPeperiksaan (Improved)(Improved)•• PerolehanPerolehan (Improved)(Improved)

PengetuaPengetua KampusKampus, Manager of , Manager of postgraduate taught course postgraduate taught course progprog, Const. , Const. Focus Group, Head Marketing Unit, Head of Focus Group, Head Marketing Unit, Head of Executive Executive ProgrammeProgramme, Fellows, Fellows

TV Display

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Simenfero

Post-Graduate Room

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Changes Changes


Management & CQIManagement & CQIManagement & CQIManagement & CQI


CQI : 5 Management ResponsibilityCQI : 5 Management Responsibility

• Commitment• Responsibility• Customer requirement• Planning

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RegistrationRegistration

Pelajar sedang membuat pendaftaran seksyen di Kaunter

Pelajar beratur untuk Key-in data

Borang pendaftaran pelajar

Slip pendaftaran berlogo

TimeTime--TablingTabling

Penyediaan Jadual WaktuSetelah mendapat maklumatDari Ketua-ketuan Jabatan

Contoh Jadual WaktuYang di berikan kepada Pensyarah

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Teaching and AssessmentTeaching and Assessment

Examination and GraduationExamination and Graduation

Penyediaan KertasSoalan

Contoh Soalan Peperiksaan Pelajar menduduki peperiksaan

Staf key-in data keputusanPeperiksaanContoh Slip Keputusan PeperiksaanPenganugerahan

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TrainingTraining

Purchasing and FacilitiesPurchasing and Facilities

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Programmes AccreditationProgrammes Accreditation

Info:www.bem.org.my

CQI : 6 Resource ManagementCQI : 6 Resource Management

•• ProvisionsProvisions•• Human ResourcesHuman Resources•• InfrastructureInfrastructure•• EnvironmentEnvironment

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Work EnvironmentWork Environment

Infrastructure : RecreationInfrastructure : Recreation

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Infrastructure : RecreationInfrastructure : Recreation

CQI : 7 Product RealisationCQI : 7 Product Realisation

•• PlanningPlanning•• CustomerCustomer--related Processesrelated Processes•• Design & DevelopmentDesign & Development•• PurchasingPurchasing•• Service ProvisionService Provision•• Control of Monitoring DevicesControl of Monitoring Devices

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Curriculum Design & DevelopmentCurriculum Design & Development


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43


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PROGRAMME OBJECTIVESEAC -BEM's

LEARNING

OUTCOMES as require

d by MPTN

SOFTSKILLS as

required by MoHE

UTM GRADUATE ATTRIBUTE

S

ABET's REQUIREM

ENT

BODY OF KNOWLEDG

E 2 BY ASCE

PEO1Graduates are able to apply their knowledge and skills in the planning, analysis, design and supervision of works related to the civil engineering discipline.

i, ii, iii, iv,v

LO1, LO4

CTPS CTPS a, c, d, h, g

outcomes 1, 2, 3,

4,5,6,7,8,9, 12, 13, 17, 18, 21, 23

PEO2Graduates are technically competent in solving problems logically analytically and creatively based ii iii iv

LO4, CTPS CTPS c f

outcomes 10 11 15 PEO2 problems logically, analytically and creatively based

on sound facts and ideasii, iii, iv

LO7CTPS CTPS c, f 10,11, 15,

17

PEO3Graduates possess leadership, ethical and professional qualities contributing towards the development of the Nation and Worldwide

vi, vii,, viii

LO2 LS, EP LS, ET b, e, houtcomes 14, 22, 28

PEO4Graduates are able to work collectively in societies of diverse backgrounds to achieve common goals

vii, viiiLO3, LO6, LO8

TS TW e, boutcomes

25, 26

PEO5Graduates are able to communicate effectively across a range of contexts and audiences

vii, viii LO6 CS CS b outcomes

19, 26

d bl l

45

PEO6Graduates are able to manage civil engineering issues for the development and betterment of the Nation and Mankind

v,ix, x, vii

LO1, LO3, LO5

LS, LL LS,LL k, j, houtcomes

16, 21, 23, 26, 27

PEO7Graduates are willing to embark on business and not depend on establishment to provide job

x LO8 LL LL joutcomes

24, 27

PROGRAMME OUTCOMES (LOs) EAC-BEM's

LEARNING OUTCOME

S as required by MPTN

SOFTSKILLS as

required by MoHE

UTM GRADUATE

ATTRIBUTES

ABET's REQUIREM

ENT

BODY OF KNOWLEDGE 2

BY ASCE

LO1Ability to acquire knowledge of science and civil engineering principles.

i, ii, iii, iv,v LO1, LO4 CTPS CTPS a, c,

outcomes 1, 2, 3,

4,5,6,7,8,9, 12, 13, 17, 18, 21, 23

LO2Ability to use the techniques, skills and modern civil engineering tools.

ii, iii, iv LO4 CTPS CTPS c, f, goutcomes

10,11, 15, 17

Ability to analyse, interpret, develop and conduct 13

LO3Ability to analyse, interpret, develop and conduct experiments; and design components, systems, or processes.

iv, ii,, iii LO1, LO4 CTPS CTPS b, e, houtcomes 13,

12

LO4Ability to think critically, identify, formulate and solve civil engineering related problems.

iii, ivLO7, LO1

CTPS CTPS d, foutcomes

12,11

LO5 Ability to communicate effectively and with confidence. vii, viii LO6 CS CS b outcomes 19,

25, 26

LO6Ability to identify business opportunities and embark on entrepreneurship.

xi LO8 ES ES k, j outcomes 24, 17, 27

LO7Ability to function effectively as an individual in a team

iii LO3 LO6 TS CS TW CS Eoutcomes 25,

46

LO7Ability to function effectively as an individual in a team to achieve common goals

viii LO3, LO6 TS, CS TW, CS Eoutcomes 25,

26

LO8Ability to perpetually seek and acquire contemporary knowledge.

x LO5 LL LL JOutcomes 27,

14

LO9Ability to lead, communicate and manage effectively with confidence

viii LO6LS, CS,

TSLS, CS, TW b,e

Outcomes 19, 26, 25

LO10Ability to apply high ethical standards in professional practice and social interactions for sustainable development.

vi, ix LO2 EP ET HOutcomes 16,

22, 28

24

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:: Programme Specification ::

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12 Programme Objectives12. Programme Objectives

a) Graduates are able to apply their knowledge and skills in the planning, analysis, design and supervision of works related to the civil engineering discipline.b) Graduates are technically competent in solving problems logically, analytically and creatively based on sound facts and ideas.c) Graduates possess leadership, ethical and professional qualities contributing towards the development of the Nation and Worldwide.d) Graduates are able to work collectively in societies of diverse backgrounds to achieve common goals.e) Graduates are able to communicate effectively across a range of contexts and audiences.f) Graduates are able to manage civil engineering issues for the development and betterment of the Nation and Mankind.g) Graduates are willing to embark on business and not depend on establishment to provide job.


13. Programme Learning Outcomes

Code Intended Learning Outcomes

Teaching and Learning Methods Assessment

(a) Technical Knowledge and Competencies

LO1 Ability to acquire knowledge ofscience and civil engineeringprinciples.

Lectures, tutorials, seminars, laboratory works, directed reading, independent study, active learning.

Examinations, laboratory reports, presentations, assignments, problem-based exercises, project reports.

LO2 Ability to use the techniques, skills and modern civil engineering tools.

Lectures, tutorials, computer hands-on sessions, laboratory works, industrial training, surveying camps.

Examinations, laboratory reports,presentations, assignments, problem-based exercises, project reports, designtasks, simulation exercises, industrialtraining reports.

LO3 Ability to analyse, interpret, develop and conduct experiments; and design components, systems, or processes.

Project supervision, lectures, tutorials, laboratory works, directed reading, simulation exercises, computer-based exercises, independent study, problem-based learning.

Final Year Project reports, projectreports, design tasks, examinations,laboratory reports, presentations,assignments.

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13. Programme Learning Outcomes

Code Intended Learning Outcomes

Teaching and Learning Methods Assessment

(b) Generic Skills

LO4 Ability to think critically, identify,formulate and solve civil engineeringrelated problems.

Project supervision, lectures, tutorials,laboratory works, group projects,independent study.

Final Year Project reports, project reports, design tasks, examinations, laboratory reports, presentations, assignments.

LO5 Ability to communicate effectively and with confidence.

Projects, independent study, tutorials,surveying camps.

Oral presentations, written reports.

LO6 Ability to identify business opportunities and embark on entrepreneurship.

Independent study, group project, industrial visit, Seminar (SEMKA), dialogue with invited speaker.

Seminar report, written business proposal.

LO7 Ability to function effectively as an individual in a team to achieve common goals.

Independent projects, group projects,industrial training, final year project,surveying camps.

Industrial training report and logbook, project report,final year project report and logbook.

LO8 Ability to perpetually seek and acquire contemporary knowledge.

Independent study, final year projects. Final year project reports, assignments.contemporary knowledge.

LO9 Ability to lead and manage effectively with confidence.

Lectures, laboratory works, group assignments, Industrial training, final year project.

Industrial training reports and logbooks, final year project reports and logbooks.

LO10 Ability to apply high ethical standards in professional practice and social interactions for sustainable development.

Final year projects, Laboratory works,Industrial training, surveying camps.

Written assignments, laboratory reports, essays, final year project reports, Industrial training report.

Mapping of Programme Learning Outcomes to Courses

CORE COURSES OFFERED

PROGRAMME LEARNING OUTCOMES (LOs)

ire K

now

led

ge

Tech

niq

ue

yse

&

lop

men

t

lem

Solv

ing

mu

nic

ati

on

ep

ren

eu

rsh

ip

m W

ork

Lon

g L

earn

ing

ers

hip

al

Acq

u

Use

T

An

aly

Deve

Pro

bl

Com

m

En

tre

Team

Life

L

Lead

e

Eth

ica

LO1 LO2 LO3 LO4 LO5 LO6 LO7 LO8 LO9 LO10

CORE COURSESSAB 1011 Engineering Survey – Fieldwork b a a 2 1 - 2 - 2 2SAB 1023 Engineering Survey a a b 2 2 - - - - 2SAB 1031 Survey Camp b a a 2 2 - 1 2 1 2SAB 1042 Civil Engineering Laboratory I a a a 2 1 - 1 2 2 2SAB 1213 Applied Mechanics a b b 1 2 2 2 2 2 2SAB 1423 Civil Engineering Drawing a a b - 2 - 2 2 2 1SAB 1513 Fluid Mechanics a a a 1 2 - 2 2 2 2SAB 1713 S il M h i b b 2 1 1 2 2 2

52

SAB 1713 Soil Mechanics a b b 2 1 - 1 2 2 2SAB 2012 Civil Engineering Laboratory II a a a 2 1 - 1 2 2 2SAB 2032 Mechanical & Electrical Systems a b b 2 2 2 - 2 2 1SAB 3233 Structural Steel & Timber Design a a a 2 2 - 1 2 2 2

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28

29

RegistrationRegistration

Pelajar sedang membuat pendaftaran seksyen di Kaunter

Pelajar beratur untuk Key-in data

Borang pendaftaran pelajar

Slip pendaftaran berlogo

30

TimeTime--TablingTabling

Penyediaan Jadual WaktuSetelah mendapat maklumatDari Ketua-ketuan Jabatan

Contoh Jadual WaktuYang di berikan kepada Pensyarah

Teaching and AssessmentTeaching and Assessment

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Effective Classroom Strategies

■ Democratic instructional approaches are superior to indoctrinational approaches for impartingto indoctrinational approaches for imparting generic skills to students

61

PenerapanPenerapankemahirankemahiran generikgenerikdikalangandikalangan pelajarpelajarmelaluimelalui pengajaranpengajarandandan pembelajaranpembelajaran

32

Effective Classroom Strategies

■ A key feature of classes that successfully teach generic skills is that instructors hold and communicate high expectations for the learning and behaviour of their students-whether or not the overall culture of the school holds high expectations for them

63

Problem Based Learning - PBL

■ Instructors assume the role of facilitators and coaches rather than lecturers and order givers,than lecturers and order givers, requiring students to take much of the responsibility for their own learning

64

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EE--Learning Learning UTMUTM ((http://elearning.utm.myhttp://elearning.utm.my))

EE--Learning UTM Learning UTM ––Daftar MasukDaftar Masuk

Pelajar sudah daftar masuk

34

MAKLUMAT UMUM (Contoh : Matapelajaran SAM 5413)-Pelajar Boleh mendapatkan maklumat pensyarah-pensyarah yang mengajar matapelajaran berkenaan

67

OTHER APROACHES

■ Projects on Professional Practices■ Seminars■ Engineering ethics■ Laboratory works

68

y

35

Examination and GraduationExamination and Graduation

Penyediaan KertasSoalan

Contoh Soalan Peperiksaan Pelajar menduduki peperiksaan

Staf key-in data keputusanPeperiksaanContoh Slip Keputusan PeperiksaanPenganugerahan

CQI : 8. Measurement Analysis & ImprovementCQI : 8. Measurement Analysis & Improvement

• Monitoring & measurement• Internal Audit• Control of NC Process• Data Analysis• Improvement• Improvement

36

71

FKA CQI Model Framework 1

72

FKA CQI Model Framework 2

37

73

74

38

Program ObjectiveAssessment tools or

methods used

When wil l the data col lection/analysis carried

out and presented

What will be the the indicator that the outcome is achieved

***

What are the outcomes of the analysis?

Who is responsible? (col lection and analysis)

Feedback/comments for continuous improvement

Alumni Survey (Online and off l ine faci lity)

Every three years starting 2008

> 80% indicating a satisfactory feedback

93.1% indicate competency in applying knowledge and skills in planning, analysis,

design and supervision

TP(A)

Phone InterviewEvery three years starting

2008

> 50% has work as a consultant/design

office/academic staffin progress Panels of Academic Staff ‐

Employers perception survey

Every year starting 2007> 80% giving a positive

feedback by the employer

83% and 98% giving positive feedback in 2007 and 2008

respectivelyTD(A)

PEO1

Graduates are able to apply their knowledge and skil ls in the planning, analysis, design and supervision of works

related to the civil engineering discipline.




93.0% indicate competency in solving problems logically,

analytically and creatively TP(A) Three PhD research work to enhance student abil ity to

apply fundamental knowledge and ski lls through learning strategies are carried out i .e

> 70% involvement in in problem solving situation

in progress1. An Innovative Des ign Course for Undergraduate Civi l Enginering : Enhancing Students ’ Learning i n Engineering Des ign

> 50% of the solutions are based on facts either carried out analytically or creatively

in progress2. Fos tering Problem Solving abi l i ties through Problem Based Learning Techniques





respectivelyTD(A)

3. A Contextua l Case‐Based Teaching Strategies For the Empowerment of Critica l And Creative Thinking to Civi l Engineering Undergraduates




94.7% indicate that they possessed leadership ski lls

and are ethical and professional towards

development of the nation

TP(A)The Faculty is currently reviewing the SAB Programme. Emphasise is on the content, deliver methods/approaches and also assessment strategies.

Graduates possess leadership, ethical and professional

Survey committeePEO2

Graduates are technical ly competent in solving problems logical ly, analytically and creatively based on sound

facts and ideas


Phone Interview

75

Phone InterviewEvery three years starting

2008> 60% has become a project

leaderin progress Survey committee





respectivelyTD(A)

PEO3 qualities contributing towards the development of the Nation

and Worldwide

PEO-PDCA cycle to improve the Effectiveness of the Programme

Program Outcome Assessment tools or methods used

When will the data collection/analysis carried out and presented

What will be the the indicator that the outcome is achieved ***

Assessment Plan for the Attainment of LOs

Student examination performance in science and engineering courses

Every year starting 200670% getting B and above in each

courses

Student examination performance in mathematics courses

Every year starting 200670% getting B and above in each

courses

Employers perception survey Once in two years> 80% giving a positive feedback by

the employer

LO1

Ability to acquire knowledge of

science and civil engineering principles.

76

39

Program Outcome

What will be the the indicator that

the outcome is achieved ***

What are the outcomes of the analysis?

Continuous Quality Improvement Initiatives

Who is responsible? (collection

and analysis)

70% getting B and above in each

courses

from the 24 samples taken over 3 years, all courses achieved the

target ie more than 70% of the student achieving B

in all the courses being

Introduced system where examination questions

must address the appropriate level of

Bloom’s taxonomy and properly address the

Course Learning Outcome

TD(A)

LO1

Ability to acquire knowledge of

science and civil engineering principles.

in all the courses being sampled

Course Learning Outcome (CO) and subsequently

addressing the LOs

70% getting B and above in each

courses

78% of the samples (14 samples) involving all the maths courses offered do

not meet the target

To integrate engineering problems into the maths courses. More discussion between FKA ans maths

staff.PhD Research to address

this issue

TD(A)

> 80% giving a positive feedback by

the employer

97% giving positive feedback

The Faculty is currently reviewing the SAB

Programme. Emphasise is

TP(A)

> 80% indicating a

77

g pon the content, deliver methods/approaches or assessment strategies

gsatisfactory feedback by

graduating student (exit survey)

> 80% were able to attain the LO1 for the last

5 semesterTP(A)

PO-PDCA cycle to improve the Effectiveness of the Programme

8.4 Assessment Tools and Data Analysis8.4 Assessment Tools and Data Analysis

1.1.Students PerformanceStudents Performance•• Students’ Examination resultsStudents’ Examination results•• LI Employer on studentsLI Employer on studentsp yp y•• Employer Survey on graduatesEmployer Survey on graduates•• Graduate Mobility (Graduate Mobility (UTMUTM))•• Customer Satisfaction (Customer Satisfaction (UTMUTM))•• Industry Advisory PanelsIndustry Advisory Panels•• External ExaminerExternal Examiner

2.2.Teaching and Learning ProcessTeaching and Learning Process•• Lecturer Performance (Lecturer Performance (OMROMR, e, e‐‐pppppp))•• Registration and Time tablingRegistration and Time tabling•• ExaminationExamination•• Customer Feedbacks (process)Customer Feedbacks (process)

40

8.4 Assessment Tools and Data Analysis8.4 Assessment Tools and Data Analysis

1.1.Management Management •• Staff survey on management teamStaff survey on management team•• staff survey on management officestaff survey on management office

2.2.FacilitiesFacilities•• External ExaminerExternal Examiner•• Graduate Traceability StudyGraduate Traceability Study

Alumni perception on the attainment level of PEOs ( 5 years after graduation)

Attainment of PEOs based on graduates survey carried out in 2008 indicating more than 80% achievement level

93.1% 93.0%94.7%

98.8%

95.1%93.4%

6.9% 7.0%5.3%

1.2%

4.9%6.6%

12.3%

86 0%

88.0%

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

102.0%

not competentcompetent

80

87.7%

80.0%

82.0%

84.0%

86.0%

A1 A2 A3 A4 A5 A6 A7

ITEM

41

Attainment of PEOs based on employers perception carried out in 2007 and 2008 indicating more than 80% achievement level

81

Data Analysis Data Analysis –– Lecturer Performance (OMR)Lecturer Performance (OMR)

Penilaian Pengajaran FKA 2003 - 2007

4.54.55

4.14.15

4.24.25

4.34.35

4.44.45

304-

01

304-

02

405-

01

405-

02

506-

01

506-

02

607-

01

Mat

a Min FKAMin UTM

2003

2003

2004

2004

2005

2005

2006

Sesi/Semester

42

OMR ratings for the Faculty (FKA) compared to other facultiesfor Semester I (07/08)

83

Data Analysis Data Analysis –– Students’ Examination ResultsStudents’ Examination Results

Pencapaian Semua Program (2003/04 - 2005/06)

3.30

2.70

2.80

2.90

3.00

3.10

3.20

CPA

2.600304-01 0304-02 0405-01 0405-02 0506-01 0506-02 0607-01 0607-02 0708-01

Sesi/Semester

43

Data Analysis Data Analysis –– Students’ Examination ResultsStudents’ Examination Results

P encapaian P elajar (% C PA > 3.0)

20 0

40.0

60.0

80.0

Peratus

P enc apaian P elajar (Min C PA)

2 953.003.053.103.15

Ses

i

0.0

20.0

2002/03

2003/04

2004/05

2005/0601

2005/0602

2006/0701

2006/0702

2007/0801

S esi/S emester

2.902.95

2002/03

2003/04

2004/05

2005/0601

2005/0602

2006/0701

S esi/S emester

P encapaian P elajar (% K B C lean)

80.085.090.095.0

Peratus

KelasGraduan

Bilangan %

Graduate on Time 73.3%

Results 2006/07Results 2006/07--0202

75.0

2002/03

2003/04

2004/05

2005/0601

2005/0602

2006/0701

S esi/S emester

1 53 18.2

2 Tinggi 154 53

2 Rendah 84 28.8

3 0 0

Registration Graduation GoT

KONVO KE 35 -2004/2005-02

Matrik SAW SAP SAS Jum S1 2T 2R S3 Jum

63.88AA00 459 55 43 557 48 183 125 0 356BA01 5 0 0 5 0 1 1 0 2CA02 0 0 0 0 0 0 1 0 1

Jumlah 464 55 43 562 48 184 127 0 359Registration Graduation GoT

Matrik SAW SAP SAS Jumlah S1 2T 2R S3 Jum

Student Graduate on Time

KONVO KE 37 -2005/206-02


54.43AA01 470 70 63 603 50 146 124 2 322BA02 99 0 0 99 2 39 26 0 67CA03 66 0 0 66 4 21 4 0 29


KONVO KE 39 -2006/2007-02


82.46AA02 202 0 0 202 46 69 31 0 146BA03 123 0 0 123 2 54 28 0 84CA04 0 0 0 0 5 29 4 0 38


KONVO KE 40 -2007/2008-02


88.92AA04 225 23 15 263 22 162 42 0 226BA05 98 0 0 98 24 65 6 0 95

Jumlah 323 23 15 361 46 227 48 0 321

44

CPA

Session/semester

2004/052005/06

012005/06

022006/07

012006/07

022007/08

012007/08

02

CPA > 3.0

48.0 34.7 50.7 57.1 67.6 68.7 77.6

KB Clean 88.4 91.9 93.2 93.4 99.5 92.2 93.4

Percentage of KB clean

Session Sem

1st Class(CPA 3.67-

4.00)

2nd Class Upper

(CPA 3.-3.66)

2nd Class Lower

(CPA 2.30-2.99)

3rd Class(CPA 2.00-

2.29)Total CPA>3.00

No % No % No % No % No No %

2002/03 2 34 8.8 166 43.1 157 40.8 28 7.3 385 200 51.9

2003/041 0 0.0 0 0.0 187 85.8 31 14.2 218 0 0.02 1 0.5 16 8.6 142 75.9 28 15.0 187 17 9.1

Graduation Statistics For FKA Students

87

2004/051 0 0.0 4 5.1 58 73.4 17 21.5 79 4 5.12 48 9.4 218 42.8 220 43.2 23 4.5 509 266 52.3

2005/061 1 0.7 26 19.3 96 71.1 12 8.9 135 27 20.02 64 13.7 227 48.6 168 36.0 8 1.7 467 291 62.3

2006/071 0 0.0 18 16.8 82 76.6 7 6.5 107 18 16.82 55 18.4 157 52.5 87 29.1 0 0.0 299 212 70.9

2007/081 1 1.6 16 25.0 46 71.9 1 1.6 64 17 26.62 52 15.8 227 69.0 50 15.2 0 0.0 329 279 84.8

Data Analysis Data Analysis –– Customer Feedback (LI 2006/2007 )Customer Feedback (LI 2006/2007 )

BIL ITEM Kelemahan Kekuatan Catatan

1. Tahap pengetahuan terhadap kerja 17.7 % 82.3 % Lebih 80 % pelajar memiliki tahap pengetahuan kerja yang baik.

2 K b l h t k i k k j 6 4 % 93 6 % Kebolehpercayaan pelajar menyiap kerja amat tinggi dikalangan 2. Kebolehpercayaan untuk menyiapkan kerja 6.4 % 93.6 % p y p j y p j gg gsyarikat.

3. Masa yang diambil untuk mendapatkan kemahiran 12.8 % 87.2 % Tempoh waktu LI mencukupi bagi pelajar untuk memperolehi

kemahiran.

4. Keperluan penyeliaan 18.6 % 81.4 % Wbmpun keperluan kepada penyeliaan kerja dari penyelia syarikat agak tinggi.

5. Mutu kerja 10.2 % 89.8 % Kebanyakan pelajar dapat menghasilkan kerja yang bermutu, hampir 90 %.

6. Kebolehan berkomunikasi 13.7 % 86.3 % Lebih 85 % pelajar memiliki kebolehan berkomunikasi dengan baik.

7. Inisiatif dan motivasi 12.8 % 87.2 % Pelajar juga memiliki daya inisiatif dan motivasi yang tinggi melebihi 85 %.%

8. Sikap terhadap kerja 5.8 % 94.2 % Sikap pelajar terhadap kerja amat tinggi pada kacamata penyelia syarikat.

9. Disiplin 6.7 % 93.3 % Pelajar juga memiliki disiplin diri yang tinggi semasa menjalaniLI.

45

Data Analysis Data Analysis –– Customer Feedback (LI Customer Feedback (LI 2006/20072006/2007) ) Cont..Cont..

6.4% 12 8% 10 2% 13 7% 12 8% 5.8% 6.7%100.0%

Penilaian Syarikat Terhadap Pelajar FKA Menjalani LI Sesi 2006/2007

82.3%

17.7%

93.6%

6.4%

87.2%

12.8%

81.4%

18.6%

89.8%

10.2%

86.3%

13.7%

87.2%

12.8%

94.2%

93.3%

6.7%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

PeratusKelemahanKekuatan

0.0%1 2 3 4 5 6 7 8 9

Item

Data Analysis Data Analysis –– Customer Feedback (Process)Customer Feedback (Process)

Perkhidmatan 2003 2004 2005 2006 2007

Pendaftaran 35 16 18 7 8

Peperiksaan 2 1 4 0 1

Jadual waktu 3 0 0 0 0

Lain-lain 8 3 0 0 0

JUMLAH 48 20 22 7 9

Aduan Pelanggan

10

20

30

40

Bila

ngan

Adu

an 2003

2004

2005

2006

20070Pendaftaran Peperiksaan Jadual w aktu Lain-lain

Perkhidmatan

B 2007

46

Data Analysis Data Analysis –– Customer Satisfaction (UTM)Customer Satisfaction (UTM)

Generic SkillsGeneric Skills Teaching Teaching

StudentFeedback

EffectivenessEffectiveness

Infrastructure &Infrastructure &FacilitiesFacilities CurriculumCurriculum

Data Analysis Data Analysis –– Willing to Employ GraduatesWilling to Employ Graduates

Manufacturing1%

Others2%Consulting Firm

24%

Employer Perception

No Answ er3%

Definitely Yes42%

Probably Yes53%

Probably No1%

Definitely No1%

Construction50%

Services (Utilities)

1%

Services (Engineering)

14%

Property/Treal Estates

6%

Services (Public and others)

2%

47

No. CriteriaVery

SatisfiedDissatisfied

Neither Satisfied Nor Di ti fi d

SatisfiedVery

Satisfied 1, 2 & 3 4 & 5

Percentage showing how satisfied the organization with FKA graduates currently employed within the organization

No. Criteria Dissatisfied 1, 2 & 3 4 & 5

1 2 3 4 5

a.Overall preparation

0.0% 0.0% 7.5% 77.4% 15.1% 7.5% 92.5%

b.Job-related knowledge

0.0% 0.6% 9.4% 76.7% 13.2% 10.1% 89.9%

c.Job-related skills

0.0% 1.9% 10.1% 71.7% 16.4% 11.9% 88.1%

d.

General professional or generics

0.0% 3.8% 12.7% 65.8% 17.7% 16.5% 83.5%

93

skills

Data Analysis Data Analysis ––Graduates EmployabilityGraduates Employability

No Convocation FKA UTM

1 33 56.3

2 34 58.8

3 35 71.7 72.5

Graduate Employment

020406080

Empl

oym

ent

FKA

UTM

4 36 64.8 48.9

5 37 63.1 49.4

01 2 3 4 5

Convocation

% E

48

No. ItemsPercentage of Agreement

(%)

1. Employability Status 85.5

Online Graduate Survey During 40th UTM Convocation

2. Perception towards UTM reputation 95.5

3. Suitability of curriculum content 92.7

4. English language competency 75.5

5. Perception towards lecturer-student interaction 90.0

6.Perception towards information and career opportunity

84.5

95

96

Average Point Student achievement of Programme Outcome based on exit survey carried out every semester

49

LO1 Aquire knowledgeLO2 Use techniques, skills and tools.LO3 Analyse, conduct exp and designy p gLO4 Critical thinking and problem solvingLO5 Communicate effectivelyLO6 EntrepreneurshipLO7 TeamworkingLO8 Lifelong learningLO9 LeadershipLO10 Ethics

97

Attainment of LOs based on employers perception survey 2008indicating more than 80% achievement level

Overall CQIOverall CQI

1.1. To improve or deviceTo improve or device toolstools to measure to measure effectiveness effectiveness of ALL existing of ALL existing activities/processes related to the main procedures of activities/processes related to the main procedures of PendaftaranPendaftaran, , JadualJadualWaktuWaktu PeperiksaanPeperiksaan PengajaranPengajaran && PembelajaranPembelajaran LatihanLatihan PengambilanPengambilanWaktuWaktu, , PeperiksaanPeperiksaan, , PengajaranPengajaran & & PembelajaranPembelajaran, , LatihanLatihan, , PengambilanPengambilanStafStaf & & KenaikanKenaikan PangkatPangkat, , PerolehanPerolehan,, andand RekabentukRekabentuk, , SemakanSemakan dandanPembangunan Pembangunan KurikulumKurikulum through customer and stakeholder feedbacksthrough customer and stakeholder feedbacks

2.2. To improve To improve assessment methodsassessment methods for Teaching & Learning processes and for Teaching & Learning processes and activities in activities in ProsedurProsedur PengajaranPengajaran, within the set University regulations, in , within the set University regulations, in view of view of OutcomeOutcome--Based Education, Based Education, OBEOBE

33 To improve or enhance the documentations of all activities processes andTo improve or enhance the documentations of all activities processes and3.3. To improve or enhance the documentations of all activities, processes and To improve or enhance the documentations of all activities, processes and procedures, such that they shall be procedures, such that they shall be linked, andlinked, and fulfill the requirements of fulfill the requirements of the the EACEAC,, to facilitate accreditationto facilitate accreditation

50

More CQIMore CQI

1.1. To convert all To convert all ISO9001:2000ISO9001:2000 documentations into documentations into ee--documentsdocuments, in view , in view ffof a better and paperless management in of a better and paperless management in FKAFKA

2.2. Student eStudent e--PortfolioPortfolio

3.3. Review on Review on ProgrammeProgramme SpecificationSpecification (to consider (to consider OBEOBE & new Los, in & new Los, in addition to addition to UTMUTM Graduate attributes)Graduate attributes)

4.4. Quality objectivesQuality objectives to fulfill to fulfill OBEOBE needsneeds

8.5.2 Corrective Actions8.5.2 Corrective Actions

•• To facilitate accreditation, items for inspection are to be submitted To facilitate accreditation, items for inspection are to be submitted at the end of the semesterat the end of the semester

•• WeeknessWeekness in in LO5LO5 Communication through CAT, English Communication through CAT, English helplineshelplines((UnivUniv ‐‐MyLineMyLine))

•• Career Development Centre CDC (Degree++Courses) (Career Development Centre CDC (Degree++Courses) (UnivUniv))•• KB (GPA<3.0)KB (GPA<3.0)•• FYEFYE ProgramProgram•• PPCPPC Student Enhancement ProgramStudent Enhancement Program•• PPB Student Development ProgramPPB Student Development Programp gp g

51

8.5.2 Corrective Actions 8.5.2 Corrective Actions –– PPB DevelopmentPPB Development

Sesi/sem Bilangan Peratus

2001/02-01 41 4.24

2001/02-02 9 0.98

Pelajar KG

452002/03-01 7 0.57

2002/03-02 6 0.48

2003/04-01 9 0.62

2003/04-02 7 0.49

2004/05-01 3 0.17

2004/05-02 2 0.12

2005/06-01 3 0.19

2005/06-02 2 0.12

2006/07-01 6 0.40

2006/07 02 0 0 00

05

1015202530354045

2001

/02-01

2001

/02-02

2002

/03-01

2002

/03-02

2003

/04-01

2003

/04-02

2004

/05-01

2004

/05-02

2005

/06-01

2005

/06-02

2006

/07-01

2006

/07-02

Sesi/Sem

Pel

ajar Bilangan

Peratus

2006/07-02 0 0.00

2007/08-01 0 0.00Sesi/Sem

8.5.2 Preventive Actions8.5.2 Preventive Actions

1.1. ISO documentation is linked to accreditation requirementsISO documentation is linked to accreditation requirements2.2. Maintenance of storage areaMaintenance of storage area3.3. Backup of results (Hardcopy)Backup of results (Hardcopy)4.4. Change of Status (Univ.)Change of Status (Univ.)

52

NEW GRADING SYSTEMNEW GRADING SYSTEM

90-10080-8975-7470-74

4.04.03.673.33

A+

65-6960-6455-5950-5445-4940-4400-39

3.02.672.332.01.671.331.00.0

3.673.00 3.67

3.002.30

2.302.00

Thank YouThank You

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