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www.steria.com Innovate 2012 - 12 juni 2012 RL k St i R. Luyckx - Steria Innovation for IT services companies. © Steria © Steria
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www.steria.com
Innovate 2012 - 12 juni 2012R L k St i R. Luyckx - Steria
Innovation for IT services companies.
© Steria© Steria
Steria in Figures
20 000 196920,000 20,000 people working around the globe
1969 Founded in 1969, we have a 42 year track-record of client successclient success
24 In 16 countries,
1,7 In 2010 our group revenue
10 We are in the top ten In 16 countries,
serving clients 24 hours a day
In 2010 our group revenue was €1,7 billion
pEuropean IT service companies*
8 30%8 Size of the company has multiplied 8x since the IPO in 1999*
30% Resources based nearshore/offshore
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in 1999*in the category “end to end and non-captive IT service providers”
Steria’s Mission
We provide IT enabled pbusiness services: informed by a deep understanding of our clients’ business issues drivenclients business issues, driven by an innovative spirit and
hdelivered with the human touch.
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The ITEI project and IT services companies
Steria is a IT service company. Most of our customers are service companies Service innovation is less understood than product Service innovation is less understood than product
innovation▬ Most of the (IT) service companies do not have any R&D or
formal innovation approachformal innovation approach. Software drives more and more the innovation cycle
The ITEI project brings some answers
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Steria’s objectives in the ITEI project
Increase our theoretical understanding of the innovation process - of Steria as a software developer
f t i i- of our customers as service companies Test with the other consortium partners some
assumptions, techniquesassumptions, techniques - use and limits of Web 2.0 tools- how to define /discover innovation targets- how to involve the right people in the innovation process
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Innovation Space Team members
Innovation target responsible
InnovationInnovation Space
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Example Screen Shots of Innovation Space
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Lessons learned.
Product and service innovation are really different but ….
Software is a fantastic driver to boost your innovationy Technology is not the major driver for innovation , even
for IT services companies. Focus on innovation targets Focus on innovation targets, Involve the right people, inside and outside your
company Use the right techniques is very important There is still a lot to do ….
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Product and service innovation are different.
A service only exists in direct relationship to its consumer
You can develop a new product without involving the end user, not a service
The impact of the end user on innovation of services is much more intricate than for products.
Involve/Connect your end users .y.
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….but boundaries become diffuse
Everything as a Service ▬ Platform as a Service ▬ Infrastructure as a Service▬ Cloud computing▬ Cloud computing ▬ Cambio ▬ Villo
Changing the mix of products and i i f t ti t i tservices is a fantastic way to innovate
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Software will boost your innovation
Software is not tangible, it travels at the speed of light.Software scales without costs .Software gains value by the number of its users.Software can be a direct bridge to the end userSoftware is malleable, evolves constantly and can be customized infinitivelycustomized infinitively
Software adds this to your serviceSoftware adds this to your service
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Major innovation drivers for an IT service companycompany
In the first place our customersSoftware development projects are an expression of innovation▬ Software development projects are an expression of innovation needs of our customers and their end users.
The end users ▬ Expectations – experience- equipment ▬ User interface - respond time - mobility
Technology ▬ IT still stands for Information Technology.
Internal drivers Internal drivers ▬ Productivity▬ Quality ▬ New methodologies ▬ Industrialization▬ Knowledge sharing ▬ (R&D)
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Results for Steria
We have formalized our innovation approach and also created a R&D/Innovation department in our organization
We are using Web 2 0 tools for innovation challenges We are using Web 2.0 tools for innovation challenges at group level
We have clearly integrated innovation as part of our y g pbusiness model.
We have developed an approach together with Sirris to help our customer to define their innovation targetsto help our customer to define their innovation targets.
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