Six Monthly Progress Report Attachments July - Dec 2017

Page 1 of 99

Six Monthly Progress Report

July 2017 –

December 2017

Supporting Information

Page 2 of 99

Business

Improvements:

These initiatives aim to improve the customer experience and maximise value for money by ensuring Council’s processes

are effective and efficient.

p. 44

How We Measure Progress Completed Already delivered

On Track To be delivered as planned

Not Due To Start Will be delivered, but not started

Off Track Delivery is at risk Cancelled Not proceeding

Deferred Postponed to 18/19 or later

Corporate

Performance

Indicators:

Corporate Performance Indicators measure progress against key services. They take the

form of activities, indicators and trends.

p. 50

Projects &

Capital Works:

Projects and capital works include all major Council activities with allocated

funding and defined start and end dates.

p. 03

Page 3 of 99

Progress of

Projects &

Capital Works ……………………………………………………………………………

2017/18

Page 4 of 99

Reading this Section

Project Category

Bridges 5

Building & Investment Properties 6

Carparks 10

Community Life 11

Community Safety & Street Lighting 13

Corporate Planning/Governance 14

Culture & Leisure 15

Customer Service 17

Environmental Projects 18

Events & Marketing 23

ICT Projects 25

Kerb & Gutter 28

Knowledge & Community Learning 29

Open-Space Sport 30

Public Domain Projects 32

Recreation – Parks & Playgrounds 34

Retaining Walls 36

Road Pavements 37

Stormwater & Drainage 40

Traffic Management 43

Transport – Active (Footpaths/Bicycles) 45

Urban Planning 47 Link to objectives in the

Community Strategic Plan

• Original budget where Project ID

starts with PM17

• Carryover budget where Project

ID starts with PM16

Reference to

2017/18

Operational Plan

Projects and

Capital Works that

have a broader

‘City Wide’

Projects and Capital

Works that have a

more local or

immediate

context/impact

Subcategory of

Projects and

Capital Works on

this page

Category of Projects and

Capital Works on this page

Page 5 of 99

Bridges

Project ID Project Title City Strategy Link

2017/18 Funding Status Comment (where off track)

Major Bridges

CITY WIDE

PM16_300251 Bridge on Lady Game Drive over Blue Gum Creek 4.1.1 $175,042 Completed

PM17_300876 Bridge Repair works 4.1.1 $53,000 On Track

PM16_300256 STRBR-033 – Pedestrian Access to Car Park over Victor Street 4.1.1 $26,680 On Track

LOCAL

PM17_300238 STRBR-015 Bridge in Artarmon over Creek at Artarmon 4.1.1 $40,800 On Track

PM17_300244 STRBR-004 Bridge on Artarmon Rd over Artarmon Reserve Bike Track 4.1.1 $250,000 On Track

Minor Structures

CITY WIDE

PM16_300232 Level 3 Bridge Inspections 4.1.1 $84,100 On Track

Page 6 of 99

Buildings & Investment Properties



Amenities

CITY WIDE

PM16_300128 Replace front doors at WLC 4.1.1 $41,832 Completed

LOCAL

PM17_300491 Repair/replace roofing - Bicentennial Reserve Amenities Block 4.1.1 $5,500 Completed

CCTV

LOCAL

PM17_300793 Concourse - Expansion of CCTV Coverage 4.1.1 $100,000 Not due to start

Child Care

LOCAL

PM17_300495 Replace Flooring - Chatswood Long Day Care 4.1.1 $70,000 Completed

PM17_300488 Soft fall to playground replacement - Artarmon Kid's Cottage 4.1.1 $40,000 Completed

Community Centres

CITY WIDE

PM17_300871 Develop Stand Alone Asset Management Plan- The Concourse 4.1.1 $5,000 Completed

PM17_300848 Concourse - Shade Structure & Covered Walkway - Stage 1 Design/Approvals 4.1.1 $75,000 Not due to

start

PM16_300281 The Concourse Additional Grease Trap 4.1.1 $38,816 Completed

PM17_300282 The Concourse - Access Control System upgrade 4.1.1 $150,000 On Track

Page 7 of 99




Community Centres

LOCAL

PM17_300492 Replace internal floor finishes - Castlecrag Community Centre Play Room 4.1.1 $15,000 On Track

PM17_300496 Repair/refurbish flooring as needed - Chatswood Youth Centre 4.1.1 $35,000 Completed

Council Offices

CITY WIDE

PM16_300289 14 Albert Avenue - Telecom Mast Construction 4.1.1 $80,000 Completed

PM16_300275 31 Victor St - Main admin building chair replacement project 4.1.1 $4,684 Completed

LOCAL

PM17_300924 Scoping and re-designing Victor St accommodation 4.1.1 $100,000 On Track

Courts

LOCAL

PM17_300873 Develop Asset Management Plan - The Willis Centre 4.1.1 $5,000 Completed

Data Collection Research

CITY WIDE

PM15_100222 Willoughby Strategic Property Review 4.1.1 $50,000 On Track

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General

CITY WIDE

PM17_300702 Condition inspection of all buildings 4.1.1 $35,000 On Track

PM17_300869 Wayfinding signage – The Concourse 4.1.1 $40,000 On Track

LOCAL

PM15_300283 258 Sailor Bay Rd - Renovate rear area 4.1.1 $10,000 On Track

PM15_100214 Artarmon Rd Closures - Artarmon Property Strategy 4.1.1 $30,000 On Track

PM15_100215 3 Abbott Rd - Develop & Design- 221202450 4.1.1 $6,738 Completed

PM16_300273 Property General - Buildings Asset Management Data Collection 4.1.1 $13,602 Completed

PM16_300261 I/L Trumper Pavilion Refurbish OOSH space 4.1.1 $9,000 Completed

Leisure Projects

CITY WIDE

PM17_300048 Northbridge Bowling Club (Design and Construction) 1.3.1 $100,000 On Track

PM16_300432 WLC major upgrade of pool hall 4.1.1 $75,000 On Track

PM17_300432 WLC major upgrade of pool hall 4.1.1 $200,000 On Track

PM17_300571 Refurbish Filters at Willoughby Leisure Centre 1.2.1 $200,000 On Track

PM17_300504 Willoughby Leisure Centre major refurbishment 4.1.1 $1,020,000 On Track

PM17_300872 Develop Asset Management Plan - Willoughby Leisure Centre 4.1.1 $5,000 Completed

LOCAL

PM17_300284 Artarmon Bowling Club - clean out and possession works 4.1.1 $100,000 Completed

Page 9 of 99




Minor Structures

LOCAL

PM17_300935 Northbridge Baths - Replace Shark and Stinger Netting 1.2.1 $57,300 Completed

Page 10 of 99

Carparks



All Carpark Works

CITY WIDE

PM16_300250 The Concourse, Victoria Ave (Modification works and access for 88 Archer St) 4.2.2 $113,809 On Track

PM16_300252 Meriton Building Car Park (Installation of parking guidance system & parking spaces display) 4.2.2 $150,000 On Track

PM17_300893 Upgrade of credit card readers for Concourse parking equipment 4.2.2 $90,000 On Track

PM17_300272 Car Parks Audit and Assessment (Asset condition, traffic and occupancy survey) 4.2.2 $25,000 On Track

PM17_300436 Car Park Improvements 4.2.2 $30,000 On Track

LOCAL

PM15_100124 Thomas St Carpark - 262602506 4.2.2 $16,903 Completed PM17_300162 Northbridge Plaza Car Park (Capital repairs) 4.2.2 $50,000 Completed PM16_300270 Gore Hills Car Park 2 (Lighting upgrade) 4.2.2 $120,973 Completed PM17_300158 Northbridge Plaza Car Park (Improvement works detail design) 4.1.1 $120,000 Off Track Funding source to be determined by Council

Page 11 of 99

Community Life



Community Centres

CITY WIDE

PM17_300885 Dougherty Community Centre- Plant and Equipment 1.2.1 $77,000 On Track

Events Projects

CITY WIDE

PM17_300692 Youth Recreation Events 1.2.1 $10,000 On Track

Multicultural

CITY WIDE

PM17_300572 Relocation of MOSAIC to Dougherty Centre design and feasibility 1.1.3 $40,000 Deferred Consultation is required with users of the Centre prior to preparation of the Design Brief.

Social Care

CITY WIDE

PM17_300045 Volunteer Recognition Strategy 1.1.1 $10,000 On Track

Social Infrastructure

CITY WIDE

PM17_300884 Dougherty Community Centre - Signage 1.2.1 $20,000 On Track

Page 12 of 99

Community Life



Social Research & Policy

CITY WIDE

PM17_300296 Disability Inclusion Plan 1.2.1 $23,000 On Track

Page 13 of 99

Community Safety & Street Lighting



Lighting

CITY WIDE

PM17_300803 Street Lighting Improvement Program (SLIP) 4.1.1 $458,000 On Track

LOCAL

PM17_300280 Street Lighting - Council Wide lighting improvement project 4.1.1 $80,000 On Track

Page 14 of 99

Corporate Planning/Governance




CITY WIDE

PM17_300339 Employee Engagement Survey 6.3.3 $30,000 On Track

PM17_300338 360° People Leadership Survey 6.3.3 $30,000 On Track

General

CITY WIDE

PM15_100186 Asset Management Project 4.1.1 $8,507 On Track

PM16_300335 Community Strategic Plan 2017 - 2033 6.1.1 $127,200 On Track

Internal Systems Develop

CITY WIDE

PM17_300853 Fraud and Corruption Control Plan 6.3.2 $50,000 On Track

PM17_300336 Achieve Project Management Institute Accreditation 6.3.2 $10,000 On Track

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Culture & Leisure



Amenities

CITY WIDE

PM17_300505 Northbridge Baths Accessibility Improvements 4.1.1 $2,700 Completed

Courts

LOCAL

PM17_300125 Court Resurfacing at the Willis 1.2.1 $220,000 On Track

Leisure Projects

CITY WIDE

PM17_300003 Gore Hill Redevelopment 1.3.1 $9,993,000 On Track

PM17_300565 Equipment Upgrade - Willoughby Leisure Centre 1.2.1 $75,000 Completed

LOCAL

PM15_100000 Northbridge Bowling Club - Investigation of use and community consult 1.3.1 $23,668 Completed

PM17_300579 Returfing at Northbridge Baths 1.3.1 $30,000 On Track

Libraries

CITY WIDE

PM17_300103 Business and community space in Chatswood Library 1.2.3 $317,726 On Track

LOCAL

PM17_300507 Air Conditioning - Artarmon Library 1.2.3 $30,000 Completed

Page 16 of 99

Culture & Leisure



Open Space

CITY WIDE

PM15_100017 Plans of Management-renewals/reviews- 368102417 1.3.1 $39,000 Completed

LOCAL

PM15_100044 Thomson Park Crib Wall Renewal- 263102666 1.3.1 $100,000 Completed

PM15_200002 Naremburn Park Floodlighting 1 & 2- 263102773 1.3.1 $2,000 Completed

PM15_100018 Chatswood Oval upgrade lights- 268202631 1.3.1 $5,000 Completed

PM15_100258 Incinerator - Small St - Landscape & Interpretive works Stage 2-4 - 364202317 1.3.1 $48,579 Completed

PM15_100041 Chatswood Park Master Plan- 368102519 1.3.1 $29,700 Completed

Performing Arts

LOCAL

PM17_300093 Haven Amphitheatre- stage renewal 4.1.1 $1,095,400 Off Track Delay for community contributions

PM17_300920 Access Requirements 4.1.1 $300,000 Off Track Delay for community contributions

Page 17 of 99

Customer Service



Social Research & Policy

CITY WIDE

PM16_300307 Community Satisfaction Survey 6.3.2 $30,000 On Track

PM15_300392 Customer Service Strategy 6.3.2 $28,000 On Track

Page 18 of 99

Environmental Projects



Amenities

LOCAL

PM17_300801 Backup Power Infrastructure for emergency use 2.2.1 $15,000 On Track

PM17_300792 Electric Vehicle (EV) public charging stations - Research and Installation - Chatswood CBD 2.2.1 $20,000 On Track

Biodiversity

CITY WIDE

PM17_300842 Public Tree Inventory - Preliminary planning 2.1.1 $60,000 On Track

PM17_300080 Walking Tracks – Middle Harbour Catchment 2.1.1 $139,050 On Track

PM17_300063 Natural Area Management – Lane Cove River Catchment 2.1.1 $164,800 On Track

PM17_300064 Natural Area Management – Middle Harbour 2.1.1 $422,300 On Track

PM17_300066 Reserve Linkage Planting 2.1.1 $139,050 On Track

PM17_300069 Streetscape Canopy Replenishment 2.1.1 $41,000 On Track

PM17_300071 Flat Rock Gully Restoration 2.1.1 $25,000 On Track

PM17_300074 Bushland Stormwater Armouring 2.1.1 $35,000 On Track

PM17_300057 Catchment Management Actions – Lane Cove River Catchment 2.1.1 $41,200 On Track

PM17_300058 Catchment Management Actions – Middle Harbour 2.1.1 $128,750 On Track

PM17_300078 Walking Tracks – Lane Cove River Catchment 2.1.1 $36,050 On Track

Page 19 of 99




Biodiversity

LOCAL

PM17_300075 Sharing Sydney Harbour Access Grant Program 2.1.1 $30,000 On Track

PM17_300055 Castlecrag Reserves Restoration – Reserve Connectivity 2.1.1 $85,000 On Track


CITY WIDE

PM17_300428 Cool Roads Research and Implementation 2.2.1 $27,000 Cancelled Preliminary research has determined that an alternative approach is required to reduce heat load in Council roads

Energy Conservation

CITY WIDE

PM17_300089 My Green Apartment, Apartment Lighting Program 2.2.1 $15,000 Completed

PM17_300418 Solar Farm 5 - Regional 2.2.1 $65,000 Cancelled Due to changes in industry practice Council Staff have determined a more effective approach to reaching the specified goal

PM17_300870 Sustainable Fleet Strategy and Implementation 2.2.1 $20,000 On Track

PM17_300419 WCC buildings HVAC audit 2.2.1 $15,000 On Track

PM17_300417 Solar Farm 4 NSROC 2.2.1 $60,000 On Track

PM17_300430 Environmental strategy and action plan 2.2.1 $130,000 On Track

PM17_300082 Solar Mapping Project 2.2.1 $10,000 On Track

PM16_300087 Solar PV monitoring project 2.2.1 $4,200 Completed

Page 20 of 99




PM17_300084 Solar Farm 3 - Willoughby Leisure Centre 2.2.1 $20,000 On Track

PM16_300052 Solar PV Concourse Project 2.2.1 $235,500 On Track

Page 21 of 99




Energy Conservation

LOCAL

PM17_300804 Electric Plant and Equipment procurement 2.2.1 $20,000 On Track

PM17_300797 LED lighting+controls upgrade - design and installation - Admin Building 2.2.1 $70,000 On Track

PM17_300856 Willoughby Park Centre Automated Louvres 2.2.1 $16,000 On Track

PM17_300798 Solar power PV installation - Design and Install - Artarmon Kids Cottage 2.2.1 $14,000 Completed

PM17_300076 Solar PV installation at Castlecrag Community Centre 2.2.1 $15,000 Completed

Environmental Education

CITY WIDE

PM17_300322 Sustainable Transport Education Program 2.2.1 $23,000 On Track

PM17_300060 Live Well in Willoughby Environmental Education - Bushland 2.2.1 $82,400 On Track

PM17_300050 Live Well in Willoughby - Sustainability Education Campaign 2.2.1 $120,000 On Track

PM17_300040 Better Business Partnership 5.1.3 $360,000 On Track

LOCAL

PM17_300051 Castlecrag Reserves Restoration - Interpretive Signage 2.1.1 $15,000 On Track

Environmental Health

CITY WIDE

PM17_300056 Water Quality Monitoring - Environmental Health 2.1.3 $81,200 On Track

PM17_300068 Air Quality Monitoring - Environmental Health 2.1.3 $26,900 On Track

Page 22 of 99




Leisure Projects

LOCAL

PM17_300698 Willoughby Leisure Centre Sustainable Capital Works project 2.2.1 $350,000 On Track

Lighting

CITY WIDE

PM17_300805 Council Owned Public Lighting Inventory and Upgrade 4.1.1 $80,000 On Track

New Stormwater Assets

CITY WIDE

PM17_300414 GPT 4 Year Renewal Program 2.2.1 $100,000 On Track

PM17_300416 Stormwater Harvesting & GPT Construction Program 2.2.1 $300,000 On Track

Waste Management

CITY WIDE

PM15_100131 Waste Less Recycle More - 343011779 2.2.1 $175,500 Completed

PM16_300070 Domestic Waste Audit 2.2.1 $46,200 Completed

PM16_300054 Asbestos Response Project 2.2.1 $8,400 Completed

PM16_300061 Community Recycling Centre – Plant and Equipment 2.2.1 $65,000 Completed

Page 23 of 99




Water Conservation

CITY WIDE

PM16_300072 The Concourse Stormwater Tank - Monitoring and Commissioning 2.2.1 $45,000 On Track

PM17_300415 Stormwater Harvesting & GPT Design Program 2.2.1 $50,000 On Track

PM17_300043 Water Efficiency Retrofit Project 2.2.1 $35,000 On Track

Page 24 of 99

Events & Marketing



Commercial Premises

CITY WIDE

PM17_300867 Review terms and conditions of retail leases – The Concourse 5.1.3 $20,000 On Track

Events Projects

CITY WIDE

PM17_300016 Willoughby Heritage Festival 1.1.3 $5,150 On Track

PM17_300010 Chatswood CBD Special Event 1.1.1 $875,500 On Track

PM17_300027 CBD Activation Event - Sydney Writers Festival 1.1.1 $30,000 Not due to start

PM17_300028 Willoughby Short Film Festival 1.1.1 $6,180 Completed

PM17_300019 Emerge Festival 1.1.1 $78,000 On Track

PM17_300021 Chinese New Year 1.1.3 $18,000 On Track

PM17_300023 International Womens Day 1.1.1 $5,000 On Track

PM17_300024 Family Festival 1.1.1 $10,000 On Track

PM17_300029 Australia Day 1.1.1 $10,300 On Track

PM17_300850 Customer Needs and Satisfaction Survey - The Concourse 1.1.1 $40,000 On Track

PM17_300862 Retail Marketing Fund Strategy Implementation – The Concourse 1.1.1 $25,000 On Track

PM17_300020 Willoughby Street Fair (Chatswood) 1.1.1 $113,100 Completed

PM17_300018 Carols 1.1.1 $20,000 Completed

PM17_300022 CBD Christmas Tree 1.1.1 $25,700 Completed

Page 25 of 99

Events & Marketing



Events Projects

LOCAL

PM17_300909 National Pet Day 1.1.1 $10,000 On Track

General

CITY WIDE

PM17_300015 Merger Communication Plan 6.2.1 $66,950 Cancelled NSW Government directed not to proceed

PM17_300860 Website Monitoring and Maintenance – The Concourse 1.1.4 $5,000 On Track

LOCAL

PM17_300693 Chatswood Advertising Campaign 2017/18 1.1.1 $30,000 On Track

Page 26 of 99

ICT Projects



Community Centres

CITY WIDE

PM17_300691 IT Improvements Willoughby Park Centre 1.2.1 $15,000 Off Track Delay due to internet service provision

Council Offices

LOCAL

PM17_300878 Dig Safe pro Upgrade 6.3.2 $25,000 On Track

PM17_300879 Meeting room Projector replacements 6.3.2 $20,000 On Track


CITY WIDE

PM17_300925 Digitising Legal Records 6.3.2 $36,000 On Track

PM17_300752 INFOR Names and Address Register review and audit 6.3.2 $7,000 Deferred Rescheduled to March 2018

PM17_300841 CREST defects database relocation 4.1.1 $6,000 On Track

LOCAL

PM17_300855 Digitisation of old records 6.3.2 $100,000 On Track

Hardware Implementation and Training

CITY WIDE

PM17_300298 Mobile devices for Assessment Staff 6.3.2 $20,000 On Track

PM16_300112 Installation of WiFi at WLC for business use 6.3.2 $50,000 Completed

Page 27 of 99

ICT Projects



Hardware Implementation and Training

LOCAL

PM17_300703 Kodak i4250 Scanner 6.3.2 $28,000 Completed

PM17_300431 Firewall Upgrade 6.3.2 $170,000 Completed

PM17_300880 Purchase and implementation of Aten systems Infohub 6.3.2 $150,000 Deferred Awaiting Corporate Systems review completion

Internal Systems Develop

CITY WIDE

PM15_100190 Corporate systems replacement & Implementation 6.3.2 $72,132 Completed

PM15_100192 Council Website Upgrade 6.3.2 $35,000 Completed

PM17_300926 Scoping and Tendering - New Finance System 6.3.2 $100,000 On Track

Leisure Projects

CITY WIDE

PM17_300566 Website for Willoughby Leisure Centre 1.2.1 $40,000 On Track

Libraries Services

CITY WIDE

PM17_300563 IT Equipment Upgrade - Libraries 1.2.3 $16,000 On Track

Page 28 of 99

ICT Projects



Software Implementation & Training

CITY WIDE

PM16_300302 Ongoing improvement of asset modelling software, MyPredictor 4.1.1 $2,000 Not due to start

PM17_300704 Spectrum Spatial - GIS Viewer 6.3.2 $14,000 Deferred Rescheduled for delivery in June 2018

LOCAL

PM16_300310 Entervo Parking System Upgrade to Version 2.4 6.3.2 $9,000 Completed

Page 29 of 99

Kerb & Gutter



Renewal of Kerb and Gutter

CITY WIDE

PM17_300660 K&G - Devonshire St - East side - No.25-29 to Johnson St 4.1.1 $40,000 On Track

PM17_300653 K&G - Hampden Rd - East side - Brand St to Francis Rd 4.1.1 $49,500 Deferred Completion of Landscape Plan required prior to construction works continuing

LOCAL

PM17_300649 K&G - Cheyne Walk Stage 1 - West side - Cul de sac to BDY 9&11 4.1.1 $96,000 Completed

PM17_300744 K&G - Barambah Rd - East side - No.23 to No.17 4.1.1 $17,600 On Track

PM17_300654 K&G - Wollombi Rd - North side - Cul de sac to Aubrey Rd 4.1.1 $98,000 Completed

PM17_300681 K&G - Dorset Rd - South side - No.23 to No.25 4.1.1 $17,600 On Track

PM17_300843 K&G - Kerb and Gutter Repair 4.1.1 $13,000 On Track

Page 30 of 99

Knowledge & Community Learning



Libraries

CITY WIDE

PM16_300109 Pop up library 1.2.3 $8,000 Completed

Library Services

CITY WIDE

PM17_300038 Digitisation - Local Studies 1.2.3 $42,000 On Track

Page 31 of 99

Open-Space Sport



Cricket Pitches

CITY WIDE

PM17_300142 Synthetic cricket wickets-renewals of 2 wicket covers on ovals 1.3.1 $10,000 On Track

Irrigation & Drainage Systems

CITY WIDE

PM16_300130 Chatswood Rotary War Memorial Athletic Field-drainage, irrigation and returfing 1.3.1 $66,500 Completed

PM17_300457 Naremburn Oval 1&2 - Renew Drainage, Irrigation & Oval Surface 1.3.1 $713,000 On Track

PM17_300459 Bicentennial Oval - Renew Drainage, Irrigation & Oval Surface(Planning) 1.3.1 $15,000 Completed

PM17_300462 Beauchamp Oval - Renew Drainage, Irrigation & Oval Surface(Planning) 1.3.1 $15,000 Completed

Lighting

CITY WIDE

PM17_300695 Bicentennial Oval - new floodlights 1.3.1 $218,667 Off Track DA delayed , Scheduled for Council meeting in February

Ovals, Turf & Synthetic

CITY WIDE

PM17_300481 Naremburn Park sports courts- re-sheeting of 2 courts 1.3.1 $80,000 On Track

PM17_300484 Northbridge Oval- planning- renewal of synthetic playing surface(Planning) 1.3.1 $15,000 On Track

PM16_300098 Chatswood High School Oval-conversion to synthetic field 1.3.1 $1,005,200 Completed

PM17_300472 Chatswood Oval - -Planning & implementation- renew 4 pumps, 2 water tanks and irrigation 1.3.1 $250,000 On Track

Page 32 of 99

Open-Space Sport



Sports Lighting

CITY WIDE

PM17_300450 Mowbray PS - Sportsfield floodlights 1.3.1 $220,000 On Track

PM17_300451 Bales Park Oval - Sportsfield floodlights(Planning) 1.3.1 $15,000 On Track

Page 33 of 99

Public Domain Projects



General

LOCAL

PM17_300271 Bus Seat Installation Rollout 4.1.1 $30,000 On Track

Major: Shopping Precinct Area >3000sqm

CITY WIDE

PM17_300352 Hampden Road Streetscape Broughton Road - Jersey Road 4.1.1 $210,000 On Track

Minor: Shopping Precinct Area <3000sqm

CITY WIDE

PM17_300388 Streetscape Furniture Upgrades and Maintenance 4.1.1 $40,000 On Track

LOCAL

PM16_300345 Denawen Ave Streetscape Improvements - Outside Shops #12 & 2 Denawen Ave Castle Cove 4.1.1 $134,200 Completed

PM17_300858 Planter Boxes - Renewal - Willoughby Road 4.1.1 $30,000 On Track

PM17_300922 Deepwater Road Streetscape Upgrade - Pilot Design Project -Rosebridge Ave to Holly St- North Side 4.1.1 $150,000 On Track

New Kerb and Gutter

CITY WIDE

PM17_300353 Sailors Bay Road Streetscapes Harden Avenue - Eastern Valley Way 4.1.1 $270,000 On Track

Page 34 of 99

Public Domain Projects



Planning & Strategy

CITY WIDE

PM17_300865 Public Domain Manual development 4.1.1 $80,000 Off Track Consultant procurement underway

Page 35 of 99

Recreation – Parks & Playgrounds



Parks for Passive Recreation

CITY WIDE

PM16_300094 Willoughby Park Perimeter Path Extension and associated works 1.3.1 $72,000 Completed

PM17_300582 OH Reid Reserve - Prepare Masterplan 1.3.1 $100 Not due to start

PM17_300583 Bales Park - Prepare Masterplan 1.3.1 $100 Deferred Rescheduled to March 2018

LOCAL

PM17_300581 Jersey Road Park - furniture renewal 1.3.1 $25,000 Completed

PM17_300580 Muston Park - Landscape Improvements - New picnic area, planting & path 1.3.1 $75,000 On Track

PM17_300630 Various parks - footpath renewals 1.3.1 $100,000 On Track

Playgrounds

CITY WIDE

PM17_300894 Willoughby Park- accessible play equipment- replacement 1.3.1 $60,000 On Track

PM17_300506 Artarmon Bowling Club Development 4.1.1 $600,000 Off Track Delay due to Master Plan

PM17_300095 Implement works recommended in playgrounds inspection reports. 1.3.1 $30,000 On Track

PM17_300104 Chatswood Park Playground Renewal 1.3.1 $293,350 On Track

LOCAL

PM17_300129 Lowanna Park - playground renewal 1.3.1 $150,000 On Track

PM17_300133 View Street Park - playground renewal 1.3.1 $80,000 On Track

PM17_300386 Jersey Road Reserve & Kids' Cottage-Planning & Implementation-Playgrounds Renewal 1.3.1 $100 On Track

Page 36 of 99

Recreation – Parks & Playgrounds



Playgrounds

LOCAL

PM17_300113 Cortile Reserve-playground renewal-construction 1.3.1 $100,000 On Track

PM17_300131 Thomson Park playground renewal plan & implementation 1.3.1 $100 On Track

PM17_300134 Muston Park Playground - implement playground upgrade. 1.3.1 $100 On Track

PM17_300136 Market Gardens-Review plan & construct new playground 1.3.1 $255,000 On Track

PM17_300398 Warners Park - playground renewal - plan & implement 1.3.1 $100 On Track

PM16_300121 Campbell Park playground renewal 1.3.1 $14,200 Completed

PM16_300097 John Roche Playground Renewal Stage 2 - Playground Renewal Works 1.3.1 $7,000 Completed

PM16_300116 Greville Street Reserve Playground Upgrade 1.3.1 $6,500 Completed

PM17_300119 The Bailey-playground renewal-construction 1.3.1 $120,000 Completed

PM17_300387 Artarmon Reserve-Planning & Implementation-Playground Renewal 1.3.1 $100 Deferred Related to planning progress Artarmon Bowling Club. Will now be delivered 2018/19

Page 37 of 99

Retaining Walls



Retaining Walls in Road Reserves Only

CITY WIDE

PM16_300224 Stage 2 - Condition Inspections of some Council Retaining Walls 4.1.1 $27,000 Completed

PM17_300859 No. 23 Minimbah Rd Northbridge - Repair collapsed retaining wall 4.1.1 $150,000 On Track

PM17_300857 The Tor Walk Castlecrag opposite No. 7 - Stabilise existing embankment 4.1.1 $50,000 Not due to start

PM17_300907 Minimbah Rd - risk assessment of bank stability 4.1.1 $50,000 Not due to start

PM17_300224 Stage 2 - Condition Inspections of some Council Retaining Walls 4.1.1 $10,000 Not due to start

Page 38 of 99

Road Pavements



Deep Mill & Resheet

CITY WIDE

PM17_300758 HP - Albert Ave, Chatswood (for Supplementary Regional Block Grant) 4.1.1 $41,000 Not due to start

PM17_300759 HP - Mowbray Rd, Chatswood (for Regional Block Grant) 4.1.1 $112,000 Not due to start

LOCAL

PM17_300705 PMS - Elizabeth St (Mowbray Rd to Coree Rd) 4.1.1 $72,500 Not due to start

PM17_300706 PMS - Hampden Rd (Parkes Rd to Bridge) 4.1.1 $26,000 Not due to start

PM17_300707 PMS - Reserve Rd (Milner Rd to Jersey Rd) 4.1.1 $51,500 Not due to start

PM17_300708 PMS - Reserve Rd (Frederick St to boom gate) 4.1.1 $33,000 Not due to start

PM17_300709 PMS - Reserve Rd (Dickson Ave to Whiting St) 4.1.1 $47,000 Not due to start

PM17_300711 PMS - Archer St (Victoria Ave to Albert Ave) 4.1.1 $23,000 Not due to start

PM17_300712 PMS - Archer St (Ferguson Lane to Malvern Ave) 4.1.1 $47,500 Not due to start

PM17_300715 PMS - Thomas St (Katherine St to Pacific Hwy) 4.1.1 $59,000 Not due to start

PM17_300722 PMS - The Postern (Edinburgh Rd to end) 4.1.1 $42,500 Not due to start

PM17_300723 PMS - Sailors Bay Rd (no.349 to no.365) 4.1.1 $45,500 Not due to start

PM17_300724 PMS - Sailors Bay Rd (CB 30/32 to Alpha Rd) 4.1.1 $34,000 Not due to start

PM17_300729 PMS - Herbert St (o/s no.13) 4.1.1 $48,500 Not due to start

Page 39 of 99

Road Pavements



Deep Mill & Resheet

LOCAL

PM17_300730 PMS - Herbert St (o/s Forum) 4.1.1 $20,000 Not due to start

PM17_300733 R2R - Blakesley St (no.20 to Victoria Ave) 4.1.1 $102,000 Not due to start

PM17_300737 R2R - Dalleys Rd (Willoughby Rd to Northcote St) 4.1.1 $110,000 Not due to start

PM17_300760 HP - Archer St, Chatswood (for Bus Route Subsidy) 4.1.1 $53,000 Not due to start

PM17_300719 PMS - Rosebridge Ave (Kendall Rd to Deepwater Rd) 4.1.1 $38,000 Not due to start

PM17_300720 PMS - Sylvia St (Fullers Rd to end) 4.1.1 $33,000 On Track

PM17_300761 HP - Heavy Patching < $15K 4.1.1 $351,000 On Track

PM17_300727 PMS - Barcoo St (CB 40/42 to Ashley St) 4.1.1 $68,000 Completed

PM17_300738 R2R - Moonbria St (Glenmore St to Northcote St) 4.1.1 $52,500 Completed

PM17_300725 PMS - Glenmore St (Quiamong Rd to Moonbria St) 4.1.1 $40,000 Completed

PM17_300736 R2R - Aubrey Rd (CB13/15 to Sailors Bay Rd) 4.1.1 $82,800 Completed

PM17_300734 R2R - Cammaray Rd (CB 40/42 to Emerstan Dr) 4.1.1 $38,500 Completed

PM17_300717 PMS - Neerim Rd (Headland Rd to Pindari Ave) 4.1.1 $19,700 Completed

PM17_300726 PMS - Hamilton Ave (Marks St to Palmer St) 4.1.1 $13,300 Completed

PM17_300718 PMS - Neerim Rd (no.26 to Allambie Rd) 4.1.1 $46,900 Completed

PM17_300716 PMS - Western Way (James St to Jenkins St) 4.1.1 $15,100 Completed

PM17_300713 PMS - Dalrymple Ave (Coolaroo Rd to Moola Pde) 4.1.1 $29,500 Completed

PM17_300714 PMS - Dalrymple Ave (Berseford Ave to Ivy St) 4.1.1 $26,000 Completed

Page 40 of 99

Road Pavements



Deep Mill & Resheet

LOCAL

PM17_300728 PMS - Wyvern Ave (Hotham St to Peckham Ave) 4.1.1 $46,000 Completed

PM17_300731 PMS - Small St (Tulloh St to Marlborough Rd) 4.1.1 $53,000 Completed

PM17_300710 PMS - Alleyne St (Mann St to Victoria Ave) 4.1.1 $71,000 Completed

PM17_300732 PMS - Stan St (Ann St to First Ave) 4.1.1 $52,000 Completed

PM17_300721 PMS - Cheyne Walk (No.9/11 to end) 4.1.1 $29,500 Completed

PM17_300739 R2R - Spearman St (William St to Boundary St) 4.1.1 $60,000 Completed

PM17_300908 PMS- Program Management 4.1.1 $128,400 On Track

PM17_300735 PMS - Rosebridge Ave (Kendall Rd to Deepwater Rd) 4.1.1 $38,000 Cancelled Duplicate listing

PM17_300740 R2R - William St East (King Edward St to Penshurst St) 4.1.1 $42,000 Completed

General

CITY WIDE

PM15_100082 Road Pavement Survey - 362601737 4.1.1 $76,590 On Track

Mill & Resheet

LOCAL

PM17_300910 R2R - Peckham Ave, between Dulwich Rd and end of Peckham Ave 4.1.1 $52,000 Completed

Page 41 of 99

Stormwater & Drainage



Flood Studies

CITY WIDE

PM17_300701 FS: Scotts Creek Flood Study 4.1.1 $60,000 On Track

PM17_300903 Storm Water Cleaning Program 4.1.1 $82,400 On Track

PM17_300140 Flood Study Expansions & Risk Management Plans - Scotts Creek and Flat Rock Creek 4.1.1 $183,500 On Track

LOCAL

PM15_100079 Floodplain risk management plan/flood study (Flat Rock & Scott Creek)- 362401912 4.1.1 $20,600 Completed

PM17_300904 Software & monitoring fees 4.1.1 $20,600 On Track

New Stormwater Assets

CITY WIDE

PM17_300588 SWU: Pipe Service Removals 4.1.1 $35,000 On Track

LOCAL

PM17_300928 Lawson Lane Drainage 4.1.1 $10,000 On Track

PM17_300927 Henry Lane Drainage 4.1.1 $20,000 Not due to start

Outcomes from Flood Studies

CITY WIDE

PM17_300905 Capacity upgrade Stage 1 - CCTV 4.1.1 $30,000 On Track

PM16_300347 Notification of Unregistered Easements 4.1.1 $42,500 On Track

Page 42 of 99




Outcomes from Flood Studies

CITY WIDE

PM16_300206 Sugarloaf Creek Penshurst - High St Design 4.1.1 $35,000 On Track

Renewal of Stormwater Assets

CITY WIDE

PM17_300616 SWR: Archer St - Patches / Relining 4.1.1 $99,200 Completed

PM17_300617 SWR: Carr St Relining 4.1.1 $189,000 On Track

PM17_300620 SWR: High St Culvert Renewal 4.1.1 $162,000 On Track

PM17_300622 SWR: Cnr Northcotte & Mitchell St Relining 4.1.1 $160,000 On Track

PM17_300604 SWR: Stewart - Sheppard St (Stage 1) 4.1.1 $20,000 On Track

PM17_300608 SWR: 49 High St Relining 4.1.1 $120,500 On Track

PM17_300628 SWR: Johnson & Stanley St to Fry St Relining 4.1.1 $356,700 On Track

PM17_300146 Flat Rock Creek Open Channel Repairs 4.1.1 $245,100 Completed

LOCAL

PM17_300932 SWU: Garland Rd -replace SW pipe & relining 4.1.1 $60,000 On Track

Upgrade of Stormwater Assets

CITY WIDE

PM17_300846 SWI&U: Saywell St 4.1.1 $10,000 On Track

PM17_300911 SWI: Willoughby Road & Chandos 4.1.1 $15,000 On Track

Page 43 of 99




Upgrade of Stormwater Assets

CITY WIDE

PM17_300595 SWR&U: Sylvia St Upgrade and Relining 4.1.1 $112,000 On Track

PM17_300748 FS: Willoughby City Council South-East Rain Gauge 4.1.1 $55,000 On Track

PM17_300589 SWU: Reserve Rd - Collapsed Pipe Replacement 4.1.1 $60,000 Cancelled Error in listing. Replaced with PM17_300932

LOCAL

PM17_300590 SWU: Gore Hill Future Stormwater Reuse Scheme 4.1.1 $50,000 On Track

PM17_300749 SWU: Castle Cove Drive Investigation 4.1.1 $15,000 Completed

PM17_300587 SWU: Dulwhich Road Pipe Upsize 4.1.1 $26,000 On Track

PM17_300598 SWU: Colwell Crescent Replacement 4.1.1 $50,000 On Track

PM17_300750 SWI: 38 High St 4.1.1 $10,000 On Track

PM17_300144 Willoughby City Council Pit Upgrades 4.1.1 $33,400 On Track

PM17_300751 SWR&U: Karana Place 4.1.1 $80,000 On Track

Page 44 of 99

Traffic Management



General

LOCAL

PM17_300439 Castle Cove Drive and Deepwater Rd 4.2.2 $10,000 On Track

PM16_300312 Parking Overstay Detection System (PODS) Investigation 4.2.2 $35,000 On Track

Major Traffic Control

CITY WIDE

PM16_300228 Chatswood CBD Parking Guidance 4.2.2 $33,000 On Track

PM17_300906 Traffic & Transport Management Plans 4.2.1 $195,200 On Track

Minor Traffic Control

CITY WIDE

PM17_300437 Willoughby Parking Strategy & Delivery of the Ward Implementation Action Plans 4.2.2 $150,000 On Track

PM17_300441 Road Safety Audit & Minor Improvement Works (Corrective Actions) 4.2.2 $10,000 On Track

PM16_300328 Post Office Lane Shared Zone 4.1.1 $15,000 Completed

PM16_300330 Victor St (Feasibility study of pedestrian connection space/link) 4.1.1 $10,000 Completed

LOCAL

PM17_300854 Fullers Road/Hawthorne Avenue 4.2.2 $30,650 On Track

PM16_300263 Cevu Avenue/High Street, Willoughby (square up/narrow intersection) 4.1.1 $20,000 On Track

PM17_300247 North Willoughby LATM 4.2.2 $160,000 On Track

PM17_300447 Victoria Ave and Anderson St- Pedestrian Push Buttons 4.2.2 $11,000 On Track

Page 45 of 99

Traffic Management



Minor Traffic Control

LOCAL

PM16_300241 Coolaroo Rd/Dalrymple Ave traffic calming 4.1.1 $71,850 On Track

PM17_300254 Deepwater Road (raised ped crossing & lighting upgrade) 4.2.2 $25,000 Off Track Investigations and design process to commence in March 2018

Urgent traffic improvement

LOCAL

PM15_100078 Hampden/ Broughton Rd Ped Refuge ($60,000)- 265201057 4.1.1 $55,900 Completed

Page 46 of 99

Transport – Active (Footpaths/Bicycles)



Bike Paths

CITY WIDE

PM17_300208 Bicycle Network Audit and Assessment (Asset condition, missing links, priorities and survey) 4.2.1 $50,000 On Track

LOCAL

PM17_300196 Bicycle Routes and Paths (Gore Hill to St Leonards) 4.2.1 $20,000 On Track

PM16_300187 Upgrading a missing bicycle link (from Centennial Ave and Johnson St) at Pacific Hwy/ Albert Ave 4.2.1 $61,600 On Track

PM17_300442 High St and Mowbray Rd- installation of bicycle lanterns 4.2.1 $80,300 On Track

PM17_300933 Johnson St and Orchard Rd 4.2.1 $50,000 On Track

General

CITY WIDE

PM17_300313 Installation of Tactile Ground Surface Indicators (TGSI) at the proposed new Wayfinding signage/Bus Stop stands (to be installed by TfNSW) 4.2.1 $16,000 Completed

LOCAL

PM15_100071 Cycleway upgrade Hampden Rd to Herbert St 4.2.1 $22,500 On Track

New Footpaths

CITY WIDE

PM17_300827 FPN - Edinburgh Rd - South side - The Postern to The Parapet 4.1.1 $56,800 On Track

Page 47 of 99

Transport – Active (Footpaths/Bicycles)



New Footpaths

LOCAL

PM17_300828 FPN - Anglo St - North side - Dulwich Rd to No.36 4.1.1 $30,000 On Track

PM17_300829 FPN - Ashley St - East side - Around corner between No.12 Ashley St and No.6 Barcoo St 4.1.1 $20,000 On Track

Renewal of Footpaths

CITY WIDE

PM17_300896 Footpaths - CBD Pavers Surface Texture Improvement 4.1.1 $15,000 On Track

PM17_300809 FP - Albert Ave - South side - Adjacent to No.8, West of Olga St 4.1.1 $9,000 On Track

PM17_300811 FP - Sailors Bay Rd - South side - No.296 (Northbridge Public School) 4.1.1 $45,300 On Track

PM17_300895 Footpaths - Preventative Works 4.1.1 $106,090 On Track

Page 48 of 99

Urban Planning



Courts

LOCAL

PM16_300919 I/L Strategy- Asset Maint. Management Planning Services 4.1.1 $40,892 On Track

Data Analysis/Policy Direction

CITY WIDE

PM17_300443 Review of Local Environmental Plan (LEP) and Development Control Plan (DCP) 3.1.3 $119,000 On Track


CITY WIDE

PM17_300404 Heritage Review 3.1.3 $65,000 On Track

PM16_300309 Employment lands strategy(Economic and Employment Study - Stage 2 - Cluster Analysis) 5.1.3 $20,000 Completed

PM17_300875 Review of Vegetation Controls 2.1.1 $120,000 Off Track Consultant procurement in progress

General

CITY WIDE

PM15_100198 e-planning systems 3.1.2 $19,675 Completed

Planning & Strategy

CITY WIDE

PM16_300039 Chatswood CBD Masterplan 3.1.2 $12,320 Completed

PM16_300332 Housing Review (DCP) 3.1.2 $100,000 On Track

Page 49 of 99

Urban Planning



Planning & Strategy

CITY WIDE

PM16_300306 LGA Commercial Centres Strategy 5.1.3 $131,897 On Track

PM16_300311 Section 94/94A and Voluntary Planning Agreement Policy Review 6.3.1 $114,000 On Track

Page 50 of 99

Progress of Business

Improvement

Initiatives ……………………………………………………………………………

2017/18

Page 51 of 99


Reference to

2017/18

Operational Plan

Brief description of process

being improved

The area of Council

responsible for delivering

the initiative

Link to objectives in

the Community

Strategic Plan

Link to objectives in

the Community

Strategic Plan

Page 52 of 99

Code Business Improvement Initiative Business Unit City Strategy Link Status Comments

CI-17/18-001 Community Life - Unit Costing Model Community Life 1.2.1 On track Initiative is on track for completion.

CI-17/18-002 Designing processes for delivery of new program strategy

Community Life 1.2.1 On track Recommendations from the Community Delivery Strategy are been implemented by Community Life Staff.

CI-17/18-003 Implementation of improvements to community venue utilisation

Community Life 1.2.1 On track Online bookings being considered for some facilities where possible.

CI-17/18-004 Electronic abandoned vehicles register Compliance 6.3.2 On track A test register has been developed for trialling.

CI-17/18-005 Outsourcing of library order records and cataloguing - Phase.2

Culture & Leisure 6.3.2 On track The outsourcing of the processing of Audio-Visual material commences in January.

CI-17/18-006 Expansion of existing training for Customer Service team

Customer Service 6.3.3 Completed Training scheduled each month for staff with a mix of presentations by other business unit knowledge holders, field experiences and formal training when appropriate.

CI-17/18-007 Design customer service team feedback process to/from other business units

Customer Service 6.3.2 On track Reporting with feedback to Managers to commence in January 2018.

CI-17/18-008 Expansion of Knowledge Base topics for Customer Service

Customer Service 6.3.2 On track Development of new internal Knowledge Base articles being produced as scheduled.

CI-17/18-009 Review of customer service processes Customer Service 6.3.2 On track Staff feedback and enquiry data has been reviewed for discussion with key team members. Key problems will then be prioritized for improvement.

CI-17/18-010 Concourse parking discount process Design Services 6.3.2 On track Recommendations for improved process awaiting Director’s approval.

CI-17/18-011 Permit application processes mapped and reviewed

Design Services 6.3.2 On track Two permit application processes have been drafted for review.

CI-17/18-012 Review of engineering DA referral process Design Services 3.1.2 On track Recommendations from review have been presented to and agreed in principal by Director.

CI-17/18-013 Implementation of action plan to embed sustainability

Environment 6.3.2 Cancelled Cancelled as a business improvement initiative. This work will continue to occur as business as usual.

Page 53 of 99


CI-17/18-014 Digital capture of bushland data Environment 6.3.2 On track Request for demo sent to Information Services.

CI-17/18-015 Sustainable Fleet Review Environment 2.2.1 On track Fleet policy is currently being reviewed to improve economic and environmental sustainability.

CI-17/18-016 Accounts receivable process improvement Finance 6.3.2 On track New template is being tested and will be placed in the Knowledge Base once testing complete.

CI-17/18-017 Community engagement processes documented

General Manager's Office 6.3.2 On track Intranet community engagement processes developed and supplementary Promapp process in development. Some processes to be updated with relevant internal stakeholders such as mail out procedures.

CI-17/18-018 Capital project budget management General Manager's Office 6.3.2 Completed Programme option has been accepted by end users.

CI-17/18-019 Improvements to staff "Inspired performance" program

General Manager's Office 6.3.2 On track This initiative is on track. On December 15 a meeting took place where the necessary SME and data owners that contribute towards the Inspired Performance program conducted a high-level gap analysis on the program to date. The requirements identified within that program will form the basis for the road-map and business case for this initiative.

CI-17/18-020 Develop Governance work plan Governance 6.3.2 On track Progressing as planned.

CI-17/18-021 Governance procedures documented Governance 6.3.2 Completed The outcome is a Governance Procedures Manual that documents all Governance processes. The manual sits within a network folder accessible to all Governance staff.

CI-17/18-022 Electronic document management process improvements

Information Services 6.3.2 On track Review occurring of existing EDMS Subjects with Compliance and Planning teams. Testing the Pathway Mobile Inspections Application for Bushland data.

CI-17/18-023 Review of Knowledge Base Information Services 6.3.2 On track The Information Management team have reviewed and edited a total of 31 x articles December and created 4 x additional KB articles

Page 54 of 99


CI-17/18-024 Audit management reporting integration Internal Audit 6.1.1 Cancelled Cancelled due to ceasing of the shared services agreement and technical hurdles.

CI-17/18-025 Self-assessment internal audits Internal Audit 6.1.1 On track The risks and controls are being assessed.

CI-17/18-026 The Concourse hirer permit process improvements

Media, Marketing and Events 6.3.2 Not due to start yet

Commencing in 2018.

CI-17/18-027 Event sponsorships transferred to longer term Media, Marketing and Events 6.3.2 On track Currently in negotiation with 7 sponsors for Vivid to transfer to longer term partnership arrangements. All new potential sponsorships are being pitched as Council partnerships for two plus years.

CI-17/18-028 Establish marketing approval process Media, Marketing and Events 6.2.1 Completed Marketing approval process has been developed and now requires action for implementation as further improvements.

CI-17/18-029 Marketing toolkit development Media, Marketing and Events 6.2.1 On track Initiative is on track for completion.

CI-17/18-030 Planning proposal process review Planning 3.1.2 On track Refine process based on experience of recent planning proposals.

CI-17/18-031 Affordable Housing Process Review Planning 3.1.1 On track Process being refined and responsibilities clarified. Discussion with Assessment Officers to occur.

CI-17/18-032 Review of DA electronic assessment and reporting processes

Planning 3.1.2 On track Data being collected to assist with setting process time per process stage.

CI-17/18-033 Subdivision process review Planning 6.3.2 On track Process mapping has commenced.

CI-17/18-034 Improved coordination of facility upgrades Property 6.3.2 On track Council's online booking process can be used for some facilities. To confirm business needs with the internal customers.

CI-17/18-035 Documentation of leasing procedures Property 6.3.2 On track Process has been mapped. And now currently being reviewed.

CI-17/18-036 Digital on-boarding process for new staff finalised

Strategic HR 6.3.2 On track Build of devised solution has commenced.

Page 55 of 99


CI-17/18-037 Further development of Human Resources FAQs in Knowledge Base

Strategic HR 6.3.2 On track FAQs have been developed and are being checked prior to publication

CI-17/18-038 Payroll process improvement - phase 2 Strategic HR 6.3.2 On track This process continues and the Payroll Supervisor is continuing the process of setting up the payroll by position rather than employee.

CI-17/18-039 Review of streetscape management processes Works Services 2.1.1 On track Continuing review of service levels for streetscape team. Footpath clearance team now completing data collection and reporting using iPads.

CI-17/18-040 Review of pre-lodgement and assessment process for tree removal applications

Works Services 6.3.2 On track Final review of pre-lodgement process to be completed prior to changing website. Commencing review of determination process.

CI-17/18-041 Business review of Willoughby Leisure Centre Culture & Leisure 6.3.2 On track Phase two of project has been completed and now further information is being compiled for a stage gate presentation.

CI-17/18-042 Publishing of DA submissions Planning 3.1.2 On track Preparation is occurring to enable online publishing of DA submissions by April 2018. Modifications will be required to both website and notification letters to ensure those making submissions are aware of the changes.

CI-17/18-043 Improvements to building inspection processes

Planning 6.3.2 On track A system build with working workflows has been demonstrated and accepted by the working group. Training material is now being developed for training and handover.

CI-17/18-044 Streamline corporate scorecard reporting General Manager's Office 6.3.2 On track This initiative is on track. A meeting held on 4 December identified the necessary SME's and data owners that would need to be consulted and engaged so as to streamline corporate scorecard reporting within the organisation. A further meeting is scheduled for January where a gap analysis will be conducted on the report and requirements for streamlining and improving the scorecard identified.

Page 56 of 99


CI-17/18-045 Invoice process improvements Finance 6.3.2 Deferred This initiative whilst currently being deferred may be cancelled in lieu of Corporate Systems review.

CI-17/18-046 Easy to Do Business Program Environment 6.3.2 Completed Easy to do Business program was formally signed with Service NSW on 26 October 2017 and went live on 30 October 2017.

CI-1091 Address Council policy in relation to minor encroachments

Property 4.1.1 Off track A final draft of Council policy in relation to minor encroachments is in progress. To be presented to Council in early 2018.

CI-1092 Move to fortnightly pay Strategic Human Resources 6.3.2 Deferred Feasibility yet to be determined.

CI-16/17-004 Council agenda process improvements Governance 6.1.1 On track New Council report formats introduced.

CI-16/17-006 Councillor development framework Governance 6.1.1 On track New Councillor induction was completed in September 2017.

CI-16/17-020 Integration between asset management plans and long term financial plan

Finance 6.2.1 Off track Meeting has been planned with the key stakeholders in early Feb 2018 to fully understand the extent of work.

CI-16/17-026 Food and health inspections process improvement

Compliance 6.3.2 Off track Further refinements to operational programme under construction. Estimated that the programme to be completed and operational for April 2018.

CI-1056 Investigate potential sale of commercial waste services

Finance 6.3.2 On track The initiative to be restarted following implementation of internal structural changes.

CI-1072 Commence review of ward meeting processes and potential for introduction of IHAP

Planning 3.1.2 On track IHAPs will be mandatory for all Sydney Councils from March 2018. Council is on track with establishing IHAP.

Page 57 of 99

Progress of Corporate

Performance

Indicators ……………………………………………………………………………

2017/18

Page 58 of 99

How success is measured The result being reported for the 6

month period from July 2017 to

December 2017

Result reported at

the end of 2017 Reference to 2017/18

Operational Plan


Business Unit

Community Life 58

Culture & Leisure 61

Media, Marketing & Events 66

Governance & Policy 67

Strategic Human Resources 69

Internal Audit 71

Customer Service 72

Information Service 74

Finance 76

General Manager’s Office 78

Environment 82

Works 86

Property 88

Planning 90

Design Services 93

Compliance 95

Description of key activity or

performance indicator

The time period the

target applies to

Link to objectives in the

Community Strategic Plan

Page 59 of 99

Code Measure Target Calendar Result Dec ‘17 Status Comment Strategy Link

2017 end year result

Community Life COL02 Number of live music events held at

the Chatswood Youth Centre

≥ 8 6 months 3 over 6 months

On track This financial year, a total of 6 live music events were held including events at the Chatswood Youth Centre Party and Shore Shock.

1.1.4 5 over 12 months

COL07 Total utilisation rate Council child care services

≥ 92% 6 months 93% average

On track Council child care services have maintained a utilisation rate above target throughout the last 6 months.

1.2.1 92% monthly

COL08 Utilisation rate Long Day Care


On track The ulisation rate for long day care over the last 6 months is 99%. This result is on track.

1.2.1 96% monthly

COL09 Utilisation rate Out of School Hours (OOSH)


On track Above target utilisation rates continue to be maintained across all 3 OOSH services over the last 6 months.

1.2.1 87% monthly

COL10 Utilisation rate Vacation Care


Off track Vacation care in December is significantly impacted with famiy holidays over Chrismas

1.2.1 92% monthly

COL11 Utilisation rate Family Day Care


On track The utilisation rate for family day care continues to perform in line with the target and is on track.

1.2.1 92% monthly

COL12 Facilitate Children and Youth network meetings in partnership with services across the Northern Sydney Area

≥ 6% 6 months 100% over 12 months

On track Council continued to host and facilitate Child, Family and Youth network meetings in partnership with services across the Northern Sydney Area

1.2.1 9 over

6 months

COL13 Number of youth and children information sessions offered to families


On track A total of 9 youth and children information sessions have bee offered to families so far this year. This indicator is on track.

1.2.1 N/a

COL14 Number of formal requests for assistance, advice and operational support from organisations within the community, children and youth sector

≥ 12 6 months 1 per month

On track Support through informal and/or formal, advice and assistance has been offered to those in the Out Of School Hours (OOSH) and Long Day Care (LDC) Sector within the LNS catchment.


COL17 Number of Youth recreation events conducted outside of Chatswood CBD - event per quarter


On track Three events have been held so far this year with a further four events to be scheduled over the coming 6 months. This initiative continues to be on track.

1.2.1 N/a

COL18 CBD safety audits conducted - 2 per year


On track Two safety audits have been completed to date. Further activity is scheduled for February. This inititive is on track.

1.2.1 2 over

6 months

Page 60 of 99



Community Life COL23 Number of nutritious meals that meet

the Vulnerable Persons Food Safety Scheme


On track A total of 8216 nutritious meals have been provided so far this year. This service is dependent on referrals from My Aged Care.

1.2.1 156 monthly

COL24 Number of local residents attending social lunches at the DCC, providing access to nutritious and affordable meals and reducing social isolation - per quarter


On track At Home with Willoughby MOW Christmas Social Lunch was a great success with 122 clients enjoying a traditional Christmas menu, entertainment provided by local choir 'Beating Time' including a Christmas Carol sing-along and a helping hand from 20 volunteers including students from local schools. In addition there was a gift giving activity with Santa and his helpers delivering a small gift to all the clients present.

1.1.2 511 monthly

COL25 Hours spent by volunteers delivering services that assist older people to continue living in the community

≥ 300 6 months 1,189 average

On track This result is on tack, and has been maintaining this performance over the course of the last 6 months.

1.1.2 15,092 over

6 months

COL26 Number of new volunteers recruited across the organisation

≥ 16 6 months 16 per quarter

On track On track for 16 new volunteers per quarter. December was slightly quieter for enquiries in the run up to Christmas.

1.1.2 N/a

COL27 Total number of volunteer hours across the organisation

≥ 2000 6 months 2,244 average

On track Average volunteer numbers remained above target from July to December

1.1.2 2105.5 over

6 months COL28 Number of older people participating

in Council social participation programs that reduce social isolation and improve wellbeing

≥ 80 6 months 188 average

On track Social support services continue to be well attended. Services have included the Vivid assited tour, Seiors Walking Groups, alongside Church Point Ferry and Waterfront Café’ social outings

1.1.2 19,567 over

6 months

COL31 New community led programs facilitated through partnerships with Dougherty Community Centre - 2 per quarter.


On track A variety of social programs have been delivered through the year resulting in this target tracking as on track

1.1.2 6 over

6 months

COL33 Total attendance of Willoughby Park Centre and Community Learning spaces - per quarter

≥ 1800 6 months 2,367 over 6 months

On track December saw the end of term for this intiative with the result being mainained as on track

1.2.3 4,292 over

6 months

Page 61 of 99



Community Life COL34 Number of bookings at Willoughby

Park Centre and Community Learning spaces


On track December saw the end of term for this intiative with the result being mainained as on track


COL35 Host annual local public exhibition for students of Willoughby Park Centre and Community Learning

= 100% 6 months 100% Complete Exhibitions held in September. This activity results in this measure being on track

1.2.3 0 over

6 months

COL36 Review and report on disability inclusion action plan

= 100% 6 months 100% On track All DIAP actions are on track to be completed 1.2.3 n/a

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Code Measure Target Calendar Result Jun’17 Status Comment Strategy Link


Culture and Leisure CUL02 Percentage of students attending

English classes who feel more confident in using conversational English in every day scenarios over the 12 month period - Library


On track Over the last 6 months Forty five students (98%) stated that their confidence in English has improved by attending this English class.

1.3.1 N/a

CUL03 Total number of services/projects/activities delivered through partnerships - Multicultural Services


On track 5 programs delivered through partnership with multicultural services so far. More programs have been planned for the remainder of the financial year. This indicator continues to be on track.

1.3.1 104 over

6 months

CUL04 Number of volunteer hours per quarter spent supporting the delivery of Council programs/activities


On track 1847 volunteer hours have been allocated in the support of 53 regular weekly and fortnightly activity programs

1.3.1 N/a

CUL05 Total visits per quarter to MOSAIC social, educational and recreational programs

≥ 4000 6 months 4,587 over 6 months

On track 4,587 total visits to MOSAIC have taken place in support of social, educational and recreational programs

1.3.1 6,695 over 12 months

CUL06 Initiatives developed for Willoughby's new, emerging and hard to reach Culturally And Linguistically Diverse (CALD) communities


On track Initiatves developed have included: reaching out to Chinese Grandparents and introducing Chinese Grandparents playgroups. A second round of initiativs will be introduced in the future focussing on the Indian community

1.3.1 100% over 12 months

CUL07 Percentage of students attending English classes who feel more confident in using conversational English in every day scenarios over the 12 month period - Multicultural services


On track This half yearly result reflects that 98% of students enrolled in English classes during the October to December quarter reported that they became more confidant in using conversational English in everyday scenarios

1.3.1 92% monthly

CUL08 Number of attendees at live at lunch events (capacity)


Off track A review of the target for this initiative will need to be undertaken. An average of between 60%-65% has been achieved over the last two years.

1.1.4 N/a

CUL09 Number of attendees at Willoughby Symphony events (capacity)


Off track This initiatve is impacted based on artists classical training requirements.

1.1.4 N/a

CUL10 Number of hire days at the Zenith Theatre


On track The number of hire days over the last 6 months is 94, resulting in this measure continuing to be on track.

1.1.4 11 monthly

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Culture and Leisure CUL11 Number of performing arts

performance days at the Zenith Theatre


On track The number of performing arts performane days over the last 6 months at the Zenith Theatre came to 51. This indicator is on track.

1.1.4 11 monthly

CUL12 Total utilisation rate Zenith Theatre

≥ 75% 6 months 69% Average

On track The utilisation rate for the Zenith Theatre has delivered pleasing results over the last 6 months . The performanc over the last 6 months see’s this indicator as being on track.

1.1.4 81% monthly

CUL13 Total utilisation rate Joe Ciantar Studio


On track The venue gets strong interest and support from the Willoughby Band, though less support comes from the Symphony and Choir

1.1.4 N/a

CUL14 Total number of services/projects/activities delivered through partnerships - Visual Arts


On track A total of eight services, projects and activities were delivered through partnerships. This initiativeis on track.


CUL15 Council curated exhibitions attracting over 500 visitors each


On track This initiative is on track to achieving it’s annual target of four or more curated events as a result of the 3 events which have taken place over the last 6 months


CUL16 Total utilistion rate of Councils three Art exhibitions spaces and Northbridge Studios achieved


On track Northbridge Artist Studios continued to be filled with long term tenants and Council's three art exhibition spaces were fully booked by hirers throughout the month of December.

1.1.4 98% monthly

CUL18 Average time taken for new library stock to be available for borrowing through partnerships with suppliers - number of days Monthly Target - Monthly progress update in Pulse required

≤ 5 days 6 months 1.5 average

On track The target is on track. Figure obtained from sample of 75 processed items, across the Fiction, Non-fiction and Children's/ Young Adult collections.

1.2.3 N/a

CUL19 Number of volunteer hours spent annually supporting the delivery of Council programs/activities - Library Annual Target progress update in Pulse required monthly


On track 1545 volunteer hours as a result connections made with schools and universities regarding recruiting additional volunteers

1.2.3 N/a

CUL21 Total number of registered members for Willoughby Library Services


On track The total no. of registered members obtained from Spydus Library Management System came to 86,111 over the last 6 months

1.2.3 84,912 monthly

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Culture and Leisure CUL22 Total number of

services/projects/activities delivered through partnerships - Library


On track Some of the activities provided this year include: Tech Savvy Seniors, Financial Seminars, and a Library tour for the Japan local government centre

1.2.3 N/a

CUL23 Host pop-up library in targeted communities/locations - occasions per quarter

≥ 2 6 months 0 per quarter

Off track Insufficient capacity to plan and run POP ups dues to implementation of the new library management system.

1.2.3 N/a

CUL24 Total number of services/projects/activities delivered through partnerships - Open Space


On track Synthetic Sportsgrounds Management Plan (draft) completed with input from main sport user groups. UTS Athletics licence for Athletic Field finalized.

1.3.1 N/a

CUL26 Total number of services/projects/activities delivered through partnerships - Leisure Services


On track After discussions with Ellen Miller (Dougherty Centre) to be certified to deliver programs / services for NDIS, WCC would need to pay for this ($5K) and we believe we don't have enough patron (combined) to justify paying for this, so we have decided to not continue with NDIS. Most of our patrons can still get the service at the concessional rate. Working with Tennis NSW / Australia to get the Book a Court system in place in 2018/2019. The actors for the Visual Arts program at the WLC scheduled in March 2018 have been rehearsing during the past two weeks.

1.3.1 N/a

CUL27 Willoughby Leisure Centre - Total Number of Members


Off track Swim school members - 1377 Health club members - 1506. Swim school generally decreases during this time as we run only school holiday programs. Classes on the weekends have also been consolidated due to the lack of instructor availability. Health club members have remained consistently above 1500. We would generally implement a strong promotion during this time, but we have decided to wait until the change room refurbishment has finished.

1.3.1 3,233 over 12 months

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Culture and Leisure CUL28 Willoughby Leisure Centre - Total

Number of Visits Annual Target


Off track Total visits for the month are 24,578 which is 14% up on last year's figure for the same period. Health Club is up by 20%, Pool up by 7%, Sports Hall up by 39%, Passes down by 11%, M'ship down by 7%, Swim School up by 26% and Group Fitness down by 3.8%. School holidays impact the visits as many families go away for Christmas. The change room refurbishments have also impacted on the member visits. The sports hall floors were re-surfaced which required the sports hall to be closed for 3 days and the reduced the opening hours during the week leading up to Christmas and New Year all impact on visitation figures.

1.3.1 298,564 over 12 months

CUL29 Annual WLC customer survey - overall customer satisfaction

≥ 70% 6 months Not Due To Start

N/A The survey is general completed in February, but we may wait until the change room refurbishment is complete before issuing the survey in March.

1.3.1 76% monthly

CUL30

Number of library events where Lattendance is >75% capacity Quarterly Target - Cumulative monthly updates required in pulse - Number of events where attendance is >75% capacity including online bookings

≥ 70 6 months 138 this quarter

On track There have been 138 library activities and events during the year to date

1.3.1 N/A

CUL31

Number of visits to Chatswood Library


On track Figure obtained from People Counter software. This figure is down by 3.73% on the same month last year. The lower figure is a seasonal variation.

CUL32 Number of casual bookings for sports grounds and facilities

≥ 61 6 months 366 On track Gore Hill Oval is closed which usually has a high casual booking rate

1.3.1 N/A

CUL33

Number of seasonal bookings of sports grounds and facilities

≥ 2139 6 months 12834

On track Schools and sporting clubs break mid December for the holidays meaning less bookings for December.

1.3.1 N/A

CUL34 Number of group bookings for sports grounds and facilities

≥ 596 6 months 3576

On track Christmas break means less bookings for the total month of December

1.3.1 N/A

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Culture and Leisure

CUL35

Total hours of usage booked across all facilities

≥ 7607 6 months 45642

On track Schools and Clubs break mid December due to the Christmas period meaning less bookings in December resulting in lower hours of usage.

1.3.1 N/A

CUL36

Annual Library Customer Survey - Overall customer satisfaction Annual target - Cumulative YTD updates required in Pulse monthly

≥ 70%% 6 months 60%

Off track 203 responses; disproportionate number from branch libraries, associated with storytimes at the branch libraries. Strengths - library staff/customer service; additional reader services (eg Fast Reads collection); Stoytimes. Weaknesses - WIFI speeds.

1.3.1 N/A

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Media, Marketing and Events MM02 Customer satisfaction rating for high-

level events (Emerge, Vivid, Australia Day, Carols)

≥ 80% 6 months N/A Deferred Due to bad weather the Carols in Willoughby Park was cancelled. The next opportunity to collect surveys will be Australia Day.

1.1.1 100% over

12 months

MM05 Chatswood Mall Market stallholder attendance (stall hire rate)


On track December Christmas Markets operated at 84% capacity.

1.1.1 74% monthly

MM06 Chatswood Mall Market customer satisfaction rate


Off track Customer feedback for the 2017 Christmas Mall markets showed high satisfaction ratings.


MM11 Council Facebook Page - Number of page likes

6 months 4150 over 6 months

On track Good continued growth. 6.2.1 18% monthly

MM12 Visit Chatswood Facebook Page - Number of page likes


On track Good continued growth. 6.2.1 18% monthly

MM13 Visit Chatswood Website - Number of unique visitors


On track Average of 1229 visits per month. 6.2.1 13% monthly

MM14 Council Twitter - Number of followers


On track Continued steady growth. 6.2.1 18% monthly

MM15 Council Instagram - Number of followers


On track Continued healthy growth. 6.2.1 18% monthly

MM16 Develop a marketing framework for internal customers and present to ELT by January 2017

= 100% 6 months 100% over 6 months

Complete The marketing framework was complted and presented to ELT in January 2017 - as a result internal customner are using a marketing request form. In 2018 a tool kit will be finalised to assist internal customers to provide accurate information in marketing requests.


MM17 Customer satisfaction rating for internal customers


Complete Internal customer service rating gathered in January 2018

6.3.2 N/a

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Governance and Policy GOV01 Number of filming permit requests

received and approved by Council

6 months 3.5 average

On track The number of filming permits per month varies with season (fewer in cold weather; more in spring) and tertiary institutions' semesters.

6.1.1 100% monthly

GOV03 Percent of material risks with action plans (unless risk level has been accepted)

6 months 100% over 6 months

On track Solutions to resource constraints have resulted in this indicator now continuing to be on track

6.1.1 100% monthly

GOV04 Six-monthly Public Interest Disclosure Report submitted to the Ombudsman


On track Council is fully compliant with Section 6CA of the Public Interest Disclosure (PID) Act which requires statistical reporting of PID data every 6 months.


GOV05 Annual information guide for GIPA complete by due date


Complete Council is fully compliant with Section 21 of the Government Information Public Access (GIPA) Act 2009 requiring annual provision of a GIPA Information Guide. The last guide was released in July.


GOV06 Code of Conduct training program delivered to Councillors

= 100% 6 months 100% average

Completed The last Code of Conduct training was held for Councillors at the end of 2015. A new training program has been created and is in alignment with the amendments to the Local Government Act.


GOV09 Update Complaints Register - Monthly reconciliation

= 1 6 months 1 average

On track The updating of the complaints register continues to be completed on a monthly basis. This CPI continues to be on track.

6.1.1 1 monthly

GOV10 Update Gifts and Benefits Register - Monthly reconciliation


On track The updating of the gifts and benefits register continues to take place on a monthly basis. This indicator continues to be on track.

6.1.1 1 monthly

GOV11 Number of ward committee meetings organised

6 months 2 average

On track Two committee meetings were organised and held

6.1.1 1 monthly

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Governance and Policy GOV12 Average number of resolutions per

meeting

Trend 6 months 23 average

On Track 23 resolutions were issued in December. This was the only meeting for the month of December. This trend continues to be on track.

6.1.1 N/A

GOV13 Average length of council meetings (hours)

Trend 6 months 2’35” average

On track The length of council meetings for December came to 2 hours and 35 minutes. This trend continues to be on track.

6.1.1 N/A

GOV14 Number of code of conduct matters upheld as a percentage of all code of conduct matters

Trend 6 months 0 On track No code of conduct of matters were submitted for the December reporting period. This indicator continues to be on track.

6.1.1 N/A

GOV15 Number of GIPA applications

Trend 6 months 5 On track 5 GIPA applications received in December. This indicator continues to be on track.

6.1.1 N/A

GOV16 Number of subpoenas

Trend 6 months 0 On track No subpoenas were issued for the month of December

6.1.1 N/A

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Strategic Human Resources HR01 Flexibility arrangements approved

≥ 16 6 months 22

average On track Flexibility arrangements currently used include

working form home, part-time return from parental leave, carer responsibilities and transition to retirement.


HR02 New starter turnover rate


On track 1 Employee resigned within the first 12 months of employment from Environment Unit.


HR03 Recruitment campaigns with no suitable candidates

≤ 4% 6 months 3 over 6 months

On track There were 3 recruitments conducted with no suitable applicants. Position of Development Assessment Officer, Strategic Property Specialist & Cook - Devonshire St.


HR04 Labour Turnover overall

≤ 8% 6 months 2.58% average

On track Total Labour Turnover includes Resignations (4), Retirements (4) and End of Internship (1) & Mutual Separation (1).


HR05 Voluntary Labour Turnover - overall

≤ 6% 6 months 2.06% average

On track This measure includes Resignations (4) & Retirements (4)


HR07 Number of WHS inspections per month


On track NIL workplace inspections were undertaken in December thus did not meet target this month. However since September we have completed 7 inspections, above required target for the period.

6.3.3 N/a

HR08 Number of staff participating in health and well being programs


On track Audit completed by Lane Safety Systems in February 2017.

6.3.3 N/a

HR09 Percentage of staff who attended training and have indicated that they now use


On track There is a total of 11 memberships and all members accessed facilities, totaling 62 visits. 16 Staff attended Chatswood outdoor training sessions and 41 attended yoga/Pilates. Lower attendance for yoga and out door sports attributed to holiday season.

6.3.3 9 monthly

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Strategic Human Resources HR12 Mandatory training compliance

requirements met


On track In November we did not complete any group compliance training. Singular Traffic Control and First Aid qualifications were completed during the month.

6.3.3 N/a

HR13 Days lost per workers compensation claim lower than industry benchmark

≤ 12 6 months 65 average

Off track 1. Childcare worker- neck strain 6 days lost currently back full hours light duties, 2. Childcare worker - RTW plan 4 days lost 3. Child care worker 13 days lost, has returned to work, limited work capacity, 4. - Streetscapes - Recovering from Shoulder surgery 21 days lost 5. Swim teacher/ casual 21 days lost total incapacity

6.3.3 N/a

HR14 Annual review of Work Force Plan

= 100% 6 months 100% over 6months

On track The review of the workforce plan continues to take place throughout the year


HR15 Unplanned absence rate

≤ 3.77% 6 months 3.88% average

On track Due to LWOP arrangements for staff who did not have enough leave and three cases of high levels of unpaid Sick Leave due to chronic medical conditions

6.3.3 3.91% monthly

HR16 Amount of training identified in staff performance reviews delivered

≥ 70%% 6 months 100% On track Identified Leadership as Key training - undertaking a review of options

6.3.3 N/A

HR17 WHS efficiency - percentage of incidents closed within 30 days

≥ 90%% 6 months 100% On track 100% of incidents are closed within 30 days 6.3.3 N/A

HR18 WHS efficiency - percentage of hazards closed within 90 days

≥ 70%% 6 months 100% On track 100% of hazards are closed within 90 days 6.3.3 N/A

HR19 Develop a process to distribute HR data to leaders to support decision-making

= 100%% 6 months 100% On track This process has been developed and the Manager has presented at Unit Managers' meetings for all Directorates. This will be undertaken quarterly and a different member of the team will present each quarter.

6.3.3 N/A

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Internal Audit IA01 Completion of the approved Internal

Audit program


On track Audits are progressing well dispite shortage of resources


IA02 Carry out customer satisfaction survey

for Internal Audit Committee


On track Survey will be undertaken in the last quarter

6.1.1 N/A

IA03 Carry out Internal audit customer satisfaction survey for Management


On track Survey will be undertaken in the last quarter

6.1.1 N/A

IA06 Develop an induction pack for new Internal Audit Committee Members


Deferred Induction training is schedule to be held on 24/01/2018

6.3.2 N/A

IA7 Validate closure of audit recommendations within 3 months of reported completion by management - percent validated Annual Target - Cumulative YTD updates required monthly

≥ 75%% 6 months ≥ 75%

Over 12 months On track Validation has been undertaken within the

timeframe.

6.3.2 N/A

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Customer Service CS03 Develop a register of external service

providers and upload to knowledge base


Complete Details of major external service providers has been completed and checked. Register completed and uploaded to knowledge base.

6.3.2 N/a

CS05 Number of calls answered within a service grade of 20 & 60 seconds


On track Resulted whilst still above target was impacted by Public Holiday period during December.

6.3.2 77% monthly

CS06 Percentage of calls to Help and Services Centre answered


On track Above target performance for the financial year to date

6.3.2 94% monthly

CS07 Number of calls received Help & Service


On track Decrease in calls can be attributed to lead up to the end of year with residents and customers seeking advice, bookings and applications as businesses prepare for increased activity and closure over the Christmas/New Year period.

6.3.2 21,637 quarterly

CS08 Number of Justice of the Peace interactions

6 months 358 average

On track Decrease in the number of interactions due to a shortened period in the leadup the to the holidays

6.3.2 N/a

CS09 Number of CSRs received by Council


On track Result is in line with expectation given the impact of the holiday period


CS10 Average talk time

6 months 1 minute 47 seconds

On track Result in line with expectation 6.3.3 N/a

CS11 Research aged care agencies to ensure up to date information/referrals can be provided

= 100% 6 months 100% Completed This initiative is complete and the Information has been updated on Councils knowledge base

6.3.3 N/A

CS13 Time to lodge an provide development applications to the planning team

≤ 24 HOURS

6 months 12 On track 40 Development Applications + 20 Section 96 Applications lodged in December with all being processed within the target time frame.

6.3.3 N/A

CSFF01 Operating Performance Ratio Total Operating Revenue (excluding capital grants and contributions) less operating expenses/Total Operating Revenue (excluding capital grants and contributions).

≥ 0% 6 months 5.3% On track On track to deliver the annual budget percentage of 5.3%

6.3.3 N/A

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Customer Service CSFF02 Own Source Revenue Ratio

Total Continued operating revenue less all grants & contributions / Total continuing operating revenue inclusive of capital grants and contributions

≥ 60% 6 months 88% On track On track to deliver the annual budget percentage of 88.1%

6.3.3 N/A

CSFF03 Debt Service Ratio Cost of Debt Service (interest expense & principal repayments)/Total continued operating revenue (excluding capital grants and contributions). Should be between 0 and 20%

≥ 0% 6 months 5.7% On track On track to deliver annual budget target of 5.7 times

6.3.3 N/A

CSFF04 Asset Maintenance Ratio Actual Asset Maintenance/Required Asset Maintenance

≥ 100% 6 months 101% On track On track to deliver annual budget target of 101%

6.3.3 N/A

CSFF05 Building & Infrastructure Renewal Ratio Building & infrastructure asset renewals/ Building and infrastructure depreciation, amortisation & impairment

≥ 100% 6 months 105.8% On track On track to deliver annual budget target of 105.8%

6.3.3 N/A

CSFF06 Infrastructure Backlog Ratio Estimated cost to bring assets to a satisfactory condition/Total Written Down Value of Infrastructure Assets

≤ 2% 6 months 1.5% On track On track to deliver annual budget target of 1.5%

6.3.3 N/A

CSFF07 Real Operating Expenditure Ratio (percentage decrease on previous year) A decrease in Real Operating Expenditure per capita over time

≤ 0% 6 months 0% Not due This is not one of the 6 financial or 4 infrastructure ratios in audited accounts

6.3.3 N/A

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2017end year result

IS01 Chatswood Mall Free Wi-Fi Service

Unique Visitors

6 months 5,142 average

On track 5142 Unique sessions during the month of December


IS02 Council website - Identify top 10 most visited searches and review the content to ensure it is up to date and meeting needs

= 100 6 months 100 On track

5,574 total searches in December

6.2.1 N/a

IS03 Council knowledge base - identify the top 10 KB articles being access on intranet and review the content to ensure it is up to date and meeting need

= 100 6 months 100 On track

Top 10 knwoeldge base articles identified

6.2.1 N/a

IS04 Develop and action items from the information management operational plan


Complete Completed 1st 5s eChallenge as part of our improvement to the digitisation and relevance of older documents on U:drive and assisting staff in registering documents into ECM. Completed the migration of all documents into edocs platform from ignition suite. Ongoing review of ECM subject folders to assist staff in registration of docs and emails.


IS05 Server availability

≥ 99.5% 6 months 99.98% average

On track 99.99798% Uptime across production servers in the month of December

6.3.2 99.99% monthly

IS08 Develop and action items from the Information Technology Operational Plan


Complete IT Operational Plan completed. Contents of plan being actioned per schedule.

6.3.2 N/a

IS10 Develop and action items from the GIS Operational plan


Complete The operational plan is an evolving document and many tasks have been added to this document during the reporting period. However all daily tasks including NOS, subdivision and changes of mailing addresses received were completed within 2 days of receipt.

6.3.2 N/a

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2017end year result

IS13 Number of completed service

requests by Information Services within required response time Monthly Target - Monthly progress update in Pulse required

≥ 75% 6 months 97.28% average

On track 107 requests received in the Month of November with an on-time response of 97.20%

6.3.2 99.99% Monthly

IS15 Develop actions from the Information Resources Operational Plan Monthly Target - Monthly updates required in Pulse

= 100% 6 months 40% Off track Staff have been away - on Annual leave and Sick leave - Maternity Leave - catching up to daily duties

6.3.2 N/A

Page 77 of 99

Code Measure Target Calendar Result Jun ‘17 Status Comment Strategy Link


Finance FIN01 Quarterly update of Long Term

Financial Plan complete and provided to Council within time frames


On track The preparation of the LFTP is an annual activity howeve activity to date is on track to delivery as per schedule


FIN02 Annual review of Long Term Financial Plan

= 100% 6 months 0% Over 6 months

Not due to start

This initiative is not due to start 6.3.1 100% over 12 months

FIN05 Review and update Council's contract register to ensure it meets the current needs of the organisation


On track 3 contracts added to Council's contract register 6.3.1 N/a

FIN06 Average turnaround time of requisition into purchase orders - average number of days


On track Timeframe is currently being met. 6.3.1 22 (hours) monthly

FIN07 Preparation of Annual Budget and Operational Plan


On track Budget timetable issued and informed Directors and Unit Managers.

6.3.1 N/a

FIN11 Capital Expenditure - Actual Versus Budget Quarterly Target - Monthly progress update in Pulse required

≤ 5% 6 months 17.84% over 12 months

On track YTD Capital Actuals $5.605m/ Revised Capital budgets $31.424m = 17.84% ; YTD Capital Actuals +Commit $17.160m/ Revised Capital budgets $31.424m = 54.61% [note: based on data 09/01/18 whilst QBR2 WIP]

6.3.1 94.18% over 12 months

FIN12 Percentage of invoices processed by accounts payable within the specified timeframe Monthly Target - Monthly progress update in Pulse required

> 95% 6 months 97% over 12 months

On track Higher than normal invoices received due to seasonal breaks

6.3.1 N/a

FIN13 Annual statements adopted by Council within timeframes Annual Target - Monthly progress update in Pulse required


Complete The Financial Statements were lodged on 31st October 2017


FIN14 Performance of Investment Portfolio (BBSW+) Quarterly Target - Monthly progress update in Pulse required

> 0.2% 6 months 1 % average

On track The margin achieved was 1.0% above the benchmark for December of 1.7%. As a result the target of 0.2% above index was exceeded by 0.8%.

6.3.1 0.78% monthly

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Finance FIN16 Provide staff training in finance

systems to support budget management - proactively offered Annual Target - Monthly progress update in Pulse required


Off track Staff on leave are now turning from leave and finance will be in a better place to provide training from the end of the month. Some training within Finance has already started.

6.3.3 2 monthly

FIN18 Develop process to collect emergency services levy Annual target - Cumulative YTD progress update required in Pulse

= 100% 6 months 0% Deferred The proposed levy for the service has been deferred by state government

6.3.3 N/A

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2017end year result

General Manager’s Office GMO01 Annual Update of Asset Management

Strategy Annual Target - Monthly progress update in Pulse required


Off track Asset Management Strategy reported to ELT in early 2017. All data transferred into GIS that could be done within present resourcing. Presently awaiting system upgrades in system software before this can be finalized. Restructure of GMO has resource allocated for Asset Coordinator however role is vacant at present.

4.1.1 50% over

6 months

GMO02 Coordinate review of asset valuation assumptions Monthly Target - Monthly progress update in Pulse required


Complete Asset valuations assumptions were reviewed as part of the rewrite of the AM Staretgy in July 2017

4.1.1 N/a

GMO03 Assess asset management maturity against international standard Annual Target - Monthly progress update in Pulse required


Complete Asset management maturity was assessed against an internal standard

4.1.1 N/a

GMO04 Developthe community engagement and stakeholder framework Annual Target - Cumulative YTD progress progress update in Pulse required monthly


Complete The Framework developed will soon be made available on the intranet.


GMO06 Performance Reporting carried out across the organisation each month Monthly Target - Monthly progress update in Pulse required


On track Connect and deliver scorecards distributed to Executive Leadership Team (ELT) and circulated to managers each month


GMO07 Six monthly Delivery Program Progress Reports presented to Council for adoption Six monthly Target - Monthly progress update in Pulse required


Complete Six monthly progress report went to Council and was very well received.


GMO10 Develop and implement a standard project management methodology Annual Target - Monthly progress update in Pulse required


Complete Standard PM Methodology has been implemented. Refinement and education activities will be undertaken this financial year.

6.3.2 N/a

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2017end year result

General Manager’s Office GMO14 Successfully complete 5S challenges

across the Council (x3) Annual Target - Monthly progress update in Pulse required


On track Council is on track to meet its 5S challenges goal (3) for FY 2017/18. 5S challenges involve making work place organised and Lean. An electronic 5S challenge was introduced and completed in December 2017 with excellent results of 9.5% reduction in network drives storage. Two further challenges are planed in the new year.


GMO18 Identify generic Change Management process for the organisation and provide training to General Manager's Office and Human Resources Annual Target - Monthly progress update in Pulse required


Complete Outcome has been achieved through the recruitment of a fully qualified change manager into the role of Change and Performance Specialist. Accordingly there was no need to go to the expense of buying training.

6.3.2 N/a

GMO21 Implement Project Management training in accordance with business unit needs as identified in capability requirements map Annual Target - Cumulative YTD progress update required in Pulse

= 100%% 6 months 100% over 12 months

Complete All 3 training sessions completed with positive feedback provided by staff. In total, 70 staff received Project Management training.

6.3.2 N/a

GMO23 Establish and implement an overarching policy framework including tools and training Annual Target - Cumulative YTD progress update required in Pulse


On track On track due to the appointment of a new policy and submission specialist in December

6.3.2 N/A

GMO24 Establish a priority list of policies for review and review polciies in accordinace with that list Annual Target - Cumulative YTD progress update required in Pulse


On track On track due to the appointment of a new policy and submission specialist in December

6.3.2 N/A

GMO25 Facilitate ELT strategic planning for 2018/2019 Annual - Cumulative YTD Progress Updates required in Pulse

= 100%% 6 months 50% Over 6 months

On track A business case framing the need to facilitate an ELT strategic planning session for 2018/19 was defined in December. These requirements will be submitted to ELT in the form of a report in January, with the recommendation that an ELT planning session take place in February.

6.3.2 n/a

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2017end year result

General Manager’s Office GMO26 Deliver Business Unit Planning

workshops for 2018/2019 Annual - Cumulative YTD progress


On track Requirements gathering for the Business Unit planning workshops for 2018/2019 took place on 15 December. A high level gap analysis of the 2017/18 Business Unit Planning workshops took place which informed the business requirements for the 2018/19 cycle. A business case will be tabled to the organisations executive leadership team in January that focuses the 2018/19 approach.

6.3.2 n/a

GMO27 Deliver staff objectives setting workshops for 2018/2019 Annual Target - Cumulative YTD progress


On track A discussion will take place with the People & Culture Manager in July re: the requirements around this initiative

6.3.2 n/a

GMO28 Identify generic Change Management process for the organisation and provide training to General Manager's Office and Human Resources Annual Target - Cumulative YTD progress


On track Generic change management process will be defined in July

6.3.2 n/a

GMO29 Create and deliver the Integrated Planning and Reporting documentation for 2018/2019 Annual Activity - Cumulative YTD progress update required in Pulse


Not due to start

IP&R documentation is not due to be delivered until the 6 monthly report that will be issued in Jan 2018

6.3.2 n/a

GMO31 Establish the project and capital works priorities in Pulse for 2018/2019 Annual Activity - Monthly update required in Pulse

= 100% 6 months 48% On track Prioritisaion framework reporting has been improved. Review of project bids underway.

6.3.2 n/a

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2017end year result

General Manager’s Office GMO32 All Key business improvement

initiative leads trained in 'Lean Thinking' and methods (By 30 June 2018) Annual Activity - Monthly update required in Pulse

= 100% 6 months 15%

On track Work continues in progress on track for completion before 30 June 2018. A business improvement design for FY2018/19 is also under consideration by ELT.

6.3.2 n/a

GMO33 Business improvement tool kit ( Methodology, tools, templates) made available via Knowledge Base (By 31 December 2017) Annual Activity - Monthly update required in Pulse

= 100% 6 months 100% On track A comprehensive business improvement toolkit is now available for Council staff. It is a 'one stop' shop for business improvement framework, methodology, tools, systems, templates and guides. The usage of kit and user feedback is continuously monitored for any additional improvements.

6.3.2 N/A

GMO35 All business unit prioritised processes mapped in Promapp (By 30 June 2018) Annual Activity - Monthly update required in Pulse

= 100% 6 months 40% On track This measure remains on track. Customer Service team has already mapped their key processes. Other Council teams are also making a good progress. The next Promapp Process Writers Training is scheduled for end January 2018. Three in-house training were already delivered in 2017.

6.3.2 N/A

GMO36 Complete an organisation-wide stakeholder engagement plan to globally manage stakeholder relationships Annual Activity - Monthly progress update required in Pulse

= 100%% 6 months 15% On track A shared intranet site to be developed to contain a central key stakeholder data base and calendar of community consultation events. The data base is developed and currently being updated to filter categories and allocate internal stakeholder owners.

6.3.2 N/A

GMO37 Satisfaction level of community consultations events Monthly progress update required in Pulse

≥ 60%% 6 months 45%

On track Four generic likert scale questions to be asked for all LOCAL CENTRE community consultation events undertaken during Nov and Dec 2017. 1. I was able to present my ideas. 2. I was able to hear the ideas of other people. 3. I learned what I wanted to know. 4. The Forum was well organise

6.3.2 N/A


15/16 end year result

Environment

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2017end year result

General Manager’s Office ENV01 Number of incidents exceeding the

National Air Quality Standards Monthly Target - Monthly progress update in Pulse required


On track No exceedance of the NEPM for PM2.5 or PM10.

2.1.3 N/a

ENV02 Number of noise complaints received Monthly Target - Monthly progress update in Pulse required

6 months 37 average

On track A variety of complaints were received this month, ranging from air conditioner, tree lopping, pool pumps, house alarms, chainsaws and drums.

2.1.3 N/a

ENV03 Renewable energy represents 10% of council operations Annual Target - Cumulative YTD progress updates in Pulse required monthly

≥ 10%% 6 months 5.5% over 12 months

Off track In December the proportion of solar PV power generated approximated 5.5% of Council's total electricity use. This % will rise when the 190kW system on the Concourse is completed in early 2018 but further substantial measures are needed for WCC to reach its target of 20% generation by 2020. The CPI 'Target' as indicated is not a correct indicator for progression toward the 20% goal and is under review

2.1.3 4% monthly

ENV04 Residential solar exported to the grid - MWh Annual Target - Monthly progress update in Pulse required


On track The 2016/17 figure shows the amount of roof top generated electricity exported to the grid in the LGA. This figure represents a 1% decline on the previous year but does but not account for electricity being increasingly used in-house under a net metering arrangement. In 2016/17 the total number (res and non-res) of solar connections totalled 1,463 (up 8%) with all systems totalling 5.0MWp of capacity - a rise of 19% on the previous 2015/16 report.(Ausgrid 2016/17 Community Electricity Report

2.1.3 N/a

ENV05 Community Electricity Consumption - kWh per dwelling Annual Target - Monthly progress update in Pulse required

6 months 15.5 over 12 months

On track In 2016/17 the average daily consumption per residential customer was 15.5kWh per day - a static figure compared to the previous year. Total residential consumption rose by 2GWh to 174GWh, with total LGA (excluding high voltage customers eg large industry, hospitals) consumption remaining static at 589GWh (Ausgrid 2016/17 Community Electricity Report


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2017end year result

General Manager’s Office ENV06 Greenhouse emissions produced by

Council's vehicle fleet - tonnes of Co2 Annual Target - Monthly value to be updated in Pulse

< 780 6 months 56.9 over 12 months

Off track Dec fleet emissions were well below the benchmark of 65 tonnes per month allowed and still attain the Target figure. The Target itself is under review with an alternative target indicating emission reductions year-on-year (and not the current static figure) being considered

2.1.3 30% decrease over 12 months

ENV07 Residential waste diverted from landfill Annual Target - Monthly progress update in Pulse required

≥ 66% 6 months 40.4% over 12 months

On track We do not receive tonnage figures until the end of the financial year so this is an estimate from the last financial year. This diversion rate is lower than the last few years as it was impacted by the new disposal contract with Veolia and all of our waste going into landfill rather than being processed. This will change in this current financial year as the Woodlawn MBT (Mechanical Biological Treatment) Facility has now come on line.


ENV08 Domestic recycling participation rates Annual Target - Monthly progress update in Pulse required


On track The target is for 2021 and we are tracking well towards our target.


ENV09 Amount of domestic waste per person per year - Kg's per dwelling Annual Target - Monthly progress update in Pulse required

= 177 6 months 228 over 12 months

Off track We do not receive tonnage figures until the end of the financial year so this is an estimate from the last financial year. This rate is lower than the last few years as it was impacted by the new disposal contract with Veolia and all of our waste going into landfill rather than being processed. This will change in this current financial year as the Woodlawn MBT (Mechanical Biological Treatment) Facility has now come on line.

2.1.3 N/a

ENV10 Number of dumping incidences reported to Council Monthly Target - Monthly progress update in Pulse required

6 months 64 average

On track This is the number of dumping incidences in December.

2.1.3 N/a

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2017end year result

General Manager’s Office ENV12 Potable water consumption from

Council operations (baseline 80,750 kL from 2008/09) Annual Target - Monthly value to be update in Pulse

< 80750 6 months 55417 over 6 months

Off track The December figure of 10,109kL is within expectations and mainly reflects increased sports field irrigation during this dry winter. Council largest water users are irrigation (33%) and the Concourse (27%). The water harvesting system at Artarmon Reserve is now operational. The cumulative figure for this fin year is now used as it gives a better indication of progress towards the target. As the target was set before commissioning of the Concourse it is well below the current level of consumption and is currently being reviewed.

2.2.1 151,740 over 12 months

ENV13 Willoughby CitySwitch members Monthly Target - Monthly progress update in Pulse required


On track As of the 31 December 2017, the number of CitySwitch signatories within Willoughby LGA was 17.


ENV14 Community water consumption - kL per dwelling Annual Target - Monthly progress update in Pulse required


On track Sydney Water data gives community water consumption (incl. commercial, house, units/flats, industrial, and other categories) for 2016/17 at 8,865 ML - a rise of 1% from the previous year. Average annual water consumption for the 29,900 (prev. 29,472) households, units/flats in the LGA was 238kL (prev. 230kL) and 169kL (prev. 181kL) respectively - giving an average of 204kL (prev. 205kL) per dwelling


ENV15 Customer satisfaction rating of sustainability education workshops Monthly Target - Monthly progress update in Pulse required


On track Three workshops were held in December engaging 75 people and 2 events were held engaging 2000+ residents. The average satisfaction rating for December was 95%. Events included the Bushcare Christmas Party, which is held each year in order to recognise the huge contribution that our volunteer bushcarers provide to our community; and the Christmas Fair Trade Markets, which provided residents with an opportunity to find ethically-sourced, handcrafted gifts and proved to be a very popular initiative.


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2017end year result

General Manager’s Office ENV17 Willoughby businesses registered with

the Better Business Partnership Monthly Target - Monthly progress update in Pulse required


On track As of the 30 June 2017, the number of registered businesses with BBP within Willoughby LGA was 162.


ENV18 Indirect energy consumption by primary source (giga-joules) Quarterly Performance measure Cumulative QTD update required in Pulse

n/a 6 months n/a n/a Indirect energy consumption is tracked by Envizi software from data link from current WCC electricity retailer AGL. Enquiries revealed link is down and due to be reinstated early 2018. Measure status deferred due to lack of data.

5.1.3 n/a

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Works WOR01 Percentage of recreation sites where

minimium levels of service are met per month. Monthly Target - Monthly progress update in Pulse required Supporting data comes from SharePoint portal - see Jason Baker. Minimum level of service may not be met where staff are away sick or on leave, so there is a 10% contingency.

≥ 90%% 6 months 100% average

Complete Maintenance carried out to Sportsgrounds and parks including changeover of seasonal sportsfield and installation of goalposts and cricket wicket coverings

1.3.1 50% over

6 months

WOR02 Street trees - customer service requests responded to within 20 days Monthly Target - Monthly progress update in Pulse required


On track A reporting system is not currently available to measure 20 day targets. Depot based records have been used to calculate the performance levels. A minimum standard of 90% has been achieved.


WOR03 Footpaths - customer service requests responded to within 14 days Monthly Target - Monthly progress update in Pulse required


Completed A reporting system is not currently available to measure 14 day targets. Depot based records have been used to calculate the performance levels. A minimum standard of 90% has been achived.

4.1.1 N/a

WOR04 Stormwater - customer service requests responded to within 14 days Monthly Target - Monthly progress update in Pulse required



4.1.1 N/a

WOR05 Kerb & Gutter - customer service requests responded to within 14 days Monthly Target - Monthly progress update in Pulse required



4.1.1 N/a

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Works WOR06 Potholes - customer service requests

responded to within 14 days Monthly Target - Monthly progress update in Pulse required



4.1.1 N/a

WOR07 Street Cleansing Program - number of streets cleaned as per program. Monthly Target - Monthly progress update in Pulse required


On track This result is being changed to on track as 100% of the streets have been cleaned


WOR08 Percent of streets within the Willoughby LGA visited for stormwater cleaning within 12 week period. Monthly Target - Monthly update required in Pulse - Please enter the result for the month in Pulse


Completed Scheduled stormwater inspection and cleaning program has been completed within 12 week target period. A minimum standard of 90% has been achieved.

4.1.1 n/a

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Property PRO02 Implement the scheduled

maintenance program for Council-owned buildings Annual Target - Cumulative YTD result required for progress update in Pulse on a monthly basis Includes all scheduled inspections and scheduled repairs. Measure % progress against the program for the year.


Complete All maintenance tasks completed.

4.1.1 100% monthly

PRO03 Property ad hoc maintenance - respond to CSRs within 14 days Monthly Target - Monthly progress update in Pulse required : Monthly result required for update "Respond" means initial action has been taken and, for more major issues, a longer-term fix is programmed and the timing communicated.

6 months 54 average

Complete All items actioned

4.1.1 N/a

PRO04 Building Asset Management Plan updated and presented to ELT – June 2016 Annual Target - Monthly progress update in Pulse required


Off track The buildings asset management plan was not updated and presented to ELT. Council are still awaiting the direction they would like to follow with regards to this in accordance with possible mergers.

4.1.1 N/a

PRO04 Develop a 10 year property asset disposal and acquisition plan and provide to Council for adoption Annual Activity This work should update the 2005 property plan and include any work done since then to update the plan. A clear picture of future disposals is required going into a merger. Annual Target: Cumulative YTD progress

6 months n/a n/a n/a 4.1.1 n/a

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Property PRO10 Use newly audited property asset

condition data to update financial modelling and inform the Long Term Financial Plan Monthly Activity = Monthly result to be updated in Pulse

= 100% 6 months Defered Defered This CPI has been deferred to 2018/19 due to a dependency from another project

4.1.1 N/A

PRO11 Update the long term financial plan for all Council asset classes Monthly Update in Pulse Required - Cumulative YTD progress to be updated in Pulse

= 100%% 6 months Not due to start Not due to start

Not due to start 4.1.1 N/A

PRO12 Create a knowledge Base page to clarify Property team's responsibilities for internal customers Monthly Activity : Cumulative YTD progress update required in Pulse monthly

= 100% 6 months N/A N/A N/A 4.1.1 N/A

PRO13 Develop a process to work with tenants of The Concourse on water usage Monthly Activity : Monthly progress update required in Pulse

= 100% 6 months N/A N/A N/A 4.1.1 N/A

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Planning PLA02 Number of swimming pool inspections

Monthly Target - Monthly progress update in Pulse required for result as at that month

6 months 7 average

On track December - There were 7 seven swimming pool inspections completed for the month of December. This performance indicator continues to be on track.


PLA03 Conduct annual inspection of each boarding house in the LGA Annual Target - Monthly progress update in Pulse required


On track 3 of the 4 inspections have occurred in accordance with program.


PLA04 Number of fire safety orders issued Monthly Trend : Enter result as at that month


On track DEC - One fire safety order was issued for the month of December. This trend continues to be on track.

3.1.3 58 over

6 months

PLA05 Gross determination time of 90% of all complying development certificates - days Monthly Target - Monthly progress update in Pulse required


On track YTD - 23 CDCs issued, 90% in an average time of 23 days.

3.1.3 N/a

PLA06 Number of building certificate determinations (unauthorised works) Monthly Target - Monthly progress update in Pulse required

6 months 3 average

On track December - 3 building certificate determinations for unauthorized works were issued in December. This measure continues to be on track.

3.1.3 N/a

PLA07 Gross determination time of 90% of all building certificates (standard) - days Monthly Target - Monthly progress update in Pulse required


On track DECEMBER - 6 Standard Building Certificates issued, 90% within 19 days of lodgement.

3.1.3 N/a

PLA08 Gross determination time of 90% of all construction certificate applications - Days Monthly Target - Monthly progress update in Pulse required


Off track DEC - 31 CCs issued, 90% of which were within 25days of lodgement. This result is off-track.

3.1.3 32 over

6 months

PLA09 Number of progress building inspections Monthly Target - Monthly progress update in Pulse required

6 months 17 average

On track December - 17 building inspections were completed for the month of December. This has resulted in this trend being on track.

3.1.3 N/a

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Planning PLA10 Number of occupation certificates

issued Monthly Target - Monthly progress update in Pulse required

6 months 7 average

On track December - 7 OCs issued being 46 Final and 5 Interim Certificate.

3.1.3 N/a

PLA11 Number of 149 certificates (planning certificate) Monthly Target - Monthly progress update in Pulse required

6 months 91 average

On track Total 91 issued in December of which 72 were e-certificates and 19 were hard copy requests and just one urgent request. A quiet month in anticipation of school holidays.

3.1.3 N/a

PLA12 Number of 735A certificates (outstanding orders and notices) Monthly Target - Monthly progress update in Pulse required

6 months 20 average

On track 20 e-certificates were issued in the quiet school holiday month of December.

3.1.3 N/a

PLA13 Gross determination time of 90% of all Section 82A reviews - days Monthly Target - Monthly progress update in Pulse required

≤ 90 6 months 0 over 12 months

On track No S82A applications determined in December.

3.1.3 N/a

PLA14 Gross determination time of 90% of all subdivision certificates - days Monthly Target - Monthly progress update in Pulse required


On track 1 Subdivision Certificate was determined in December which took 206 days. Incorrect documentation originally lodged. Correct Administration Sheet lodged by applicant on 27 November (27 days from then to determination).

3.1.3 N/a

PLA15 Gross determination time of 90% of all Section 96 applications - days Monthly Target - Monthly progress update in Pulse required


On track 16 S96 applications 90% of which were determined within 36 days. Of this 2 were TVPA modifications (average 26 days) and 14 DAs (44 days).

3.1.3 134 applications

over 6 months

PLA16 Gross determination time of 90% of all Development Applications - Days Monthly Target - Monthly progress update in Pulse required


On track 64 DAs (including TVPAs) determined, 90% of which were within 71 days. Excluding TVPAs, 47 DAs, 90% of which were determined within 93 days. 17 TVPAs (90% determined within 24 days).

3.1.3 83 monthly

PLA17 Overall DA applicant satisfaction rating Monthly Target - Monthly progress update in Pulse required

≥ 70% 6 months 67%

average On track This is reported on quarterly. This figure is for the

second quarter of this financial year.


Page 93 of 99



Planning PLA18 Number of pre lodgement meetings

held Monthly Target - Monthly progress update in Pulse required

6 months 17 average

On track Total of 182 pre lodgement meetings held with an average of 17 a month.

3.1.3 N/a

PLA19 Number of DA Process advice workshops held – workshops per year Annual Target - Monthly progress update in Pulse required


On track Annual target. 1 of the 2 undertaken in November.

3.1.3 N/a

PLA25 Number of planning proposals received. Monthly : Monthly progress update required in Pulse

6 months 3 Over 6 months

On track 3 Planning Proposals received in December.

3.1.3 N/A

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Design Services DES02 Complete Asset Management Plan for

Retaining Walls Annual Target - Cumulative YTD progress update in Pulse required monthly


Off track Asset management plans for retaining walls have been completed


DES03 Provide finance team with valuation of engineering assets Annual Target - Cumulative YTD progress update in Pulse required in July, August and September


Complete The finance team was provided with valuation of engineering assets

4.1.1 N/a

DES06 Complete Activities in the Annual Road Safety Plan Annual Target - Monthly progress update in Pulse required


On track Library packs included important information for the holiday period such as: double demerits, licence conditions, top 10 misunderstood road rules, motorcycle crash card, get your hand off it fliers, go together safely and shared zones. Road Rule Reminders included important tips for celebrating safely – alcohol, driving, drugs, hosting a party, licence conditions for L&P platers, speed, fatigue, school zones and driving to the conditions. It was also noted of the double demerits period from midnight Thursday 21st December – midnight Monday 1st January. The third Child car seat checking day was held on Thursday the 7th December. A total of 37 attendees and 55 car seats were checked. Lots of positive feedback received. Speed campaign meeting held on the 16th December with artwork being finalised with one more design and draft project brief created and discussed.


DES09 Prepare Traffic Committee Meeting agendas and implement recommendations Annual Target - Monthly progress update in Pulse required


On track All scheduled Local Traffic Committee meetings in 2017/18 have been held to-date. The Traffic and Transport Team is progressively working through the development and delivery of all formal and informal items adopted by Council

4.2.2 N/a

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Design Services DES10 Number of road opening licences

processed by Council Monthly Trend - Result for the month required to be updated in Pulse

6 months ROLs are being processed and issued as per proposed works scheduled time/date.

DES11 Involvement in Sydney Metro project - number of meetings attended and issues arising from Sydney Metro Plan Monthly Trend - Use comments field in Pulse to briefly clarify any issues that arose.

6 months Attended all meetings relevant to WCC and responded & approved CTMP and permits related to all Sydney Metro works

Page 96 of 99



Compliance COM01 Complete schedule of 2016/17

inspection of all hairdressers and beauty premises as per Local Government Act 1993 Annual Target - Monthly progress update in Pulse required


On track Under the Public Health Act 2010, Hair Dressing and Beauty Salons that do not provide skin penetration procedures are not required to be inspected. Regulation is available under the Local Government Act 1993. Any complaints concerning Hair Dressing and Beauty Salons received by Council are investigated and actioned (as may be required). No Complaints regarding Hair Dressing and Beauty Salons were received by Council in December 2017


COM02 Complete annual inspection of all registered food business premises as per Food Act 2003 Annual Target - Monthly progress update in Pulse required


On track During the month of December 2017, Environmental Health Officers undertook and completed scheduled inspections of 48 premises of Council's 620 registered food businesses. The Compliance Unit also lost two (2) Environmental Health Officers due to resignation in October. The loss of these staff has adversely impacted the Compliance Group's current capacity to undertake and complete inspections of all of the registered food businesses.


COM03 Complete annual inspection of all skin penetration premises as per Public Health Act 2010 Annual Target - Monthly progress update in Pulse required

= 100% 6 months 9.7% over 12 months

On track 62 Skin Penetration Premises registered with Council are inspected annually over the course of each financial year. No inspections carried out due to scheduled inspections of premises not falling in and around December.Environmental Health Officer (EHO) staff shortage has occurred due to resignation of two (2) Environmental Health Officers in October and 1 existing Environmental Health Officer being allocated to support Information Services Team development of the Open Office - Health Manager mobile inspection programme.


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Compliance COM04 Number of penalty notices for parking

offences Monthly Trend - Monthly progress update in Pulse required (Result for the specified period)


On track Reduction of results due to commencement of school holidays and the loss of 1 full time position due to retirement

4.2.2 N/a

COM05 Number of formal warnings for parking offences Monthly Trend - Monthly progress update in Pulse required (Result for the specified period)

6 months 81

average On track Result reflects the commencement of school

holidays

4.2.2 N/a

COM06 Conduct daily parking enforcement patrols of the City of Willoughby Monthly Trend - Monthly progress update in Pulse required (Result for the specified period)

= 90%% 6 months 100% average

On track Council's Rangers conduct daily parking enforcement patrols of the City of Willoughby. The Rangers prioritise 1. Safety (School Zones and dangerous parking). 2. Access - Mobility Parking Scheme offences and Turn over of time limited parking spaces. 3. Rapid and effective response to customer service requests.

4.2.2 100% monthly

COM07 "Think before you park" program - number of warnings issued to modify driver behaviour and improve public safety Monthly Trend - Monthly progress update in Pulse required (Result for the specified period) Program exists to enourage education and help implement disability access plan. Reporting the number of warnings showcases this education role.

6 months 100% average

On track Council Rangers conduct regular patrols of the public road system and issue verbal warnings to drivers, Formal Warnings and Penalty Notices to motor vehicles parked unlawfully. The 'Think Before You Park' program has been undertaken over a number of years. The results from the programme demonstrate an improvement in parking behaviour with a trending decline in the overall number of relevant unlawful parking offences.

4.2.2 N/a

COM08 "Safety Over Convenience" - number of visits to schools during school zone times. Monthly Trend - Monthly progress update in Pulse required (Result for the specified period)

6 months 100% average

On track Council Rangers conduct daily patrols of school zones as part of the "Safety over convenience" program. There was a slight reduction in activity in late December due to the commencement of the summer school holidays and the departure of an experienced Ranger due to retirement.


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Compliance COM11 Customer service requests (CSRs) for

compliance services processed in accordance with Council Adopted Customer Service Charter Monthly Target - Monthly progress update in Pulse required


On track The Compliance Unit processed 387 CSRs during the month of December. This amounts to a total of 2,352 CSRs over the 6 months between 1 July to 31 December, 2017. The Compliance Unit lost two (2) Environmental Health Officers due to resignation in October. The Compliance Group was also impacted by Development Enforcement Officers falling ill and needing to take sick leave. The loss of these staff has impacted adversely upon the ability of the Compliance Group to complete allocated CSRs strictly in accordance with the prescribed processing times in Council's adopted Customer Service Charter. The appointment in November of a casual Environmental Health Officer to operate 3 days each week has commenced to assist the Compliance Group with its workload. Interviews to recruit two (2) Environmental Health Officers to backfill the vacancies commenced in December, 2017. Appointments of successful candidates are likely to be made in January to February, 2018.

6.1.1 83% Monthly

COM17 Review and improve skin penetration register by 31 Dec 2017 Annual Activity - Cumulative YTD progress update required in Pulse


On track Information is currently being acquired and compiled for Council's new Skin Penetration Register. The Register must be maintained in accordance with Public Health (Skin Penetration) Regulation 2000. In Jan 2018 a mail out to all operators will be issued to provide updated information in accordance with the Regulation for 2018.

6.1.1 N/A

COM18 Complete multicultural awareness training for compliance team by June 2018 Annual Activity - Cumulative YTD progress update required in Pulse monthly

= 100% 6 months 100%

Average On track The multicultural awareness training programme

was undertaken and completed over two (2) days: Wednesday 6 and Thursday 7 December, 2017. The training was presented by the Culture Resource Centre Pty Ltd, Joost Thissen and Council's Multi Cultural Services Team Leader, Rita Leung.

6.1.1 N/A

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Six Monthly Progress Report Attachments July - Dec 2017

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