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SKCDS Fall Membership Quarterly 2012

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FALL 2012 VOL 11 / ISSUE 1 2201 Sixth Ave. Suite 1210 Seattle, WA 98121-1831 206-448-6620 www.skcds.org MEMBERSHIP Quarterly inside... 2013 Gala & Foundation Support Peer to Peer Dr. Munk’s “More Whining”
Transcript
Page 1: SKCDS Fall Membership Quarterly 2012

FALL 2012 VOL 11 / ISSUE 1

2201 S i x t h Ave . Su i t e 1210 S ea t t l e , WA 98121 -1831 206 -448 -6620 www. sk cd s . o rg

FALL 2012 VOL 11 / ISSUE 1

MEMBERSHIP

Quarterly

inside... 2013 Gala & Foundation Support

Peer to PeerDr. Munk’s “More Whining”

Page 2: SKCDS Fall Membership Quarterly 2012

ZENOSTAR™ Pure Features• Next generation innovative zirconia material from WIELAND Dental creates lifelike esthetics• Natural appearance through individual shading to match the desired shade• 1200 MPa flexural strength means a long-lasting restoration and conservative preparation design

• Zirconia ceramics offer excellent biocompatibility• No discoloration of the gums• High translucency and opal-like qualities compared to any other full-contour zirconia on the market

• Very cost-effective• Not outsourced — fabricated from start to finish on-site at Nakanishi Dental Laboratoryusing zirconia and high-precision milling machines from WIELAND Dental

• Crowns and bridges are made from a single block of ceramic, eliminating the risk of veneering porcelain chipping

Nakanishi Dental Laboratory has achieved DAMAS accreditation, a level of certified quality only 1% of laboratories in the world have reached.Quality certifications, such as DAMAS and CDL, are just another way for us to provide our clients with peace-of-mind that the restorations they receive from us not only look and fit great, but are made using the highest quality materials and production processes.

• We have a system for tracking and controlling the manufacturer’s lot number for all the materials used in every patient’s restoration.

• All the materials used in our products have been verified as FDA registered.• Our laboratory equipment has been maintained and inspected above and beyond

industry standards, and used strictly within the manufacturer’s guidelines.

Nakanishi’s industry-leading, full-contour zirconia restorative option is virtually designed for a precise fit and unparalleled marginal integrity. These high-quality restorations are digitally designed by our most experienced technicians, and machine milled in our Bellevue laboratory using high-precision WIELAND Dental milling technology. Nakanishi’s ZENOSTAR™ crowns are backed by our DAMAS accreditation, which certifies that only the highest-quality materials and processes are used in all our restorations.

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2 l 2012 SKCDS FALL QUARTERLY

Page 3: SKCDS Fall Membership Quarterly 2012

Managing Editor: Ms. Sandra R. Anderson

Contributors:Ms. Krystal A. BishopMs. Jennifer L. FreimundDr. Gary E. HeyamotoDr. Alan M. Munk

Publisher: Bill Newcomer, BNC Printing & Graphics, Vancouver, WA

COMMUNICATIONS COMMITTEEDr. Victor Barry, Chair Dr. Gary Heyamoto Dr. William Hooe Dr. Elizabeth Lyons Dr. Dan Middaugh Dr. Gregory Ogata Dr. Jason Pehling Dr. Christopher Pickel Dr. Douglas Walsh Dr. Leah Worstman

OFFICERSDr. Princy S. Rekhi, President Dr. Patrick E. Taylor, President-electDr. Cynthia R. Pauley, Past president Dr. Timothy A. Hess, TreasurerDr. Kimberly A. Winton, SecretaryMs. Jennifer L. Freimund, Executive Director

EXECUTIVE COUNCILDr. Bart Johnson, Executive Council 2013Dr. Edmond L. Truelove, Executive Council 2013Dr. Amrit K. Burn, Executive Council 2014Dr. Audrey K. Tatt, Executive Council 2014Dr. Michelle Caldier, Executive Council 2015Dr. James W. Reid, Executive Council 2015Dr. Joseph A. Schneider, Executive Council 2015

Change of Address: To ensure continued receipt of issues, change of address must be reported to: SKCDS Central Office, 2201 6th Ave., Suite 1210, Seattle, WA 98121, as soon as possible -- (206) 448-6620. Email: [email protected]

The information in this publication is for the exclusive benefit of Seattle- King County Dental Society members. Neither the Society nor the publisher makes any express or implied warranties as to the information herein, including the contents of any advertising. Opinions in the Quarterly do not necessarily express the official policies of the Seattle-King County Dental Society, nor the opinions of the editor, unless so stated.

For advertising and publishing details, contact: Mr. Bill Newcomer, BNC Printing & Graphics, (503) 318-5916, (360) 573-1201, [email protected]; ww.bnc-printing.com

Photo credits: Sandra Anderson, Shannon Pitton, Jennifer Freimund

2012 SKCDS FALL QUARTERLY l 3

Seattle-King County Dental Society Membership Quarterly FALL 2012 Volume 11, Issue 1

CONTENTSPresident’s Page with Dr. Princy S. Rekhi ........................................................... 4Gala & Foundation Support ............................................................................. 5Society News .............................................................................................. 6 Peer to Peer .................................................................................................7New Dentist Programs .................................................................................. 8Meet Dr. Michelle Caldier ............................................................................. 9Welcome New Members ............................................................................11Patient Complaints And the Peer Review Committee .............................................. 12Swedish Community Specialty Clinic & NW Kidney Center Volunteers.................... 13Member Profile: Wally Kegel .......................................................................... 14Swedish Community Specialty Clinic ............................................................16What’s Happening .........................................................................................17CDE 2012-2013 Programs • Is The Tooth Fractured?..............................................................18 • 10 Most Practical Changes I Made to My Dental Practice.................19Give Kids A Smile ........................................................................................ 20Dental Humor with Dr. Heyamoto ................................................................ 21Exposures with Dr. Al Munk ........................................................................ 22

THANK YOU TO OUR ADVERTISERS

Nakanishi....................................................................................................2’Brien Dental Labs, Inc. ................................................................................. 5WDIA. ....................................................................................................... 6Dr. Dennis Kuplan CPA ................................................................................. 7Medical Dental Building .............................................................................. 8Robert L. Horchover Sleep Apnea & Snoring ................................................. 9Dental Professionals .................................................................................... 10NORDIC .................................................................................................. 10Dr. Joe Schneider, The Guest Dentist ............................................................... 10Pacific Continental Bank ..............................................................................11Ann J. Durham Attorney at Law .................................................................... 11Dental Employment Services .................................................................. 12 Sleep Apnea and Facial Pain Center ............................................................ 13Max Technologies ....................................................................................... 15 DP Incorporated ........................................................................................ 16Home Owners Club ...................................................................................... 20Mastery Company.......................................................................................... 20Classified Advertising...................................................................................... 21Dental Group................................................................................................. 23Constantine Builders ................................................................................. 24

Page 4: SKCDS Fall Membership Quarterly 2012

4 l 2012 SKCDS FALL QUARTERLY

Summer may be offi cially behind us, but the heat sure is on in the world of dentistry! The past few months have been a whirlwind of activity in the dental community, and many of us are still reeling from recent developments and programs. Despite how much is changing for our future, we’ve been able to remain appreciably cool, calm and collected while continuing to fi ght forward with the goals we have collectively set forth. It has been particularly inspiring for me to see the strong passion each and every one of you has displayed in regards to all we aim to accomplish before the end of the year. Now, more than ever, it is imperative that we stand together not just as an organization but as a community of dentists with a common ambition. Though I may be the elected leader of this great group of dedicated individuals we call SKCDS, it is really you and your commitment that lead us through the next phase of challenges that may lie ahead. It’s nearly impossible to discuss the goings-on as of late without mentioning the topic that is at the forefront of our state-wide dental discussion: the mid-level provider issue. In September, the WSDA HOD passed HD-13-2012, which creates a supervised extender referred to by the resolutionas an “advanced function dental auxiliary.” The concept was heavily debated in the House and though passed, there was signifi cant apprehension as to what it spells out for our professional futures. Regardless of your opinion and regardless of the stance you support, I feel it is my job to encourage you to speak up and have your voice heard.Dentistry is not just our job, not just our career, but our true passion; at this crossroads, it demands that we be actively involved. We should not sit idly by while the profession that is such an intimate part of our lives is redefi ned. As such, I urge all of you to become involved in the conversation and to state your opinions while recognizing that this dialogue, precisely, is the crux of organized dentistry.

Despite the contentious nature of this recent policy, we have seen a huge amount of positive momentum drive us forward since the last update. Most notably, SKCDS was invited to attend the awards gala hosted by the Swedish Medical CenterFoundation in honor of reaching $100 million in donations for the Campaign for Swedish. The night was a great reminder of why we continue to press on with our commitment not only to established patients in our own practices but to those who otherwise are unable to access much-needed dental care. We can say with great pride that our organization was beautifully honored with an award for donating time, money and effort intothe development of the Swedish CommunitySpecialty Clinic. The impact of this Clinic was held in high regard and we were humbled by thetangible results our joint efforts have had on the dental health of the greater Seattle community. While we continue to strive towards impactful change in the surrounding society, we must also take time to focus on the needs of our own dental community here in Seattle. To this end, we’ve made it a point to forge stronger relationships with individuals whose roles and responsibilities allow them to be infl uential for the future generations of dentists in our state and country. It is with this objective in mind that I met recently with Dr. Joel Berg, the new Dean of the University of Washington’s School of Dentistry. Our conversation centered on the need to create a robust alliance between the Dental School and SKCDS to ensure that students being educated today are willing and eager to become activeproponents in the world of organized dentistry tomorrow. Students of dentistry across the nation represent a wealth of untapped potential in regards to formidable change that we can bring about as a professional community. Dr. Berg and I agreed that the obvious manner in which to harness their energy is to ensure an amicable working relationship between our own organization

and the Dental School, an effort in which we have already made considerable headway. It seems that with all that we have accomplished during the summer, a common thread has run through our activities and actions: the concept of participation in the democratic process as it applies to dentistry. In this regard, I point out that our Dental Action Day is right around the corner, scheduled for the beginning of the new year, January 25. At a time when there is much change upon us as dentists, it is our duty and, more importantly, our civic obligation, to engage in the ideals of democratic representation. We must acknowledge and appreciate that, by contributing to the development of dental legislation, we are shaping the nature of our collective future. If that future lies in the hands of members like you, I stand well-assured that we have little about which to be concerned. In the time that I have been humbled to serve in this position, I have looked unabashedly to the membership for constant reminders of the strength and perseverancefor which these times so desperately call. The spirit you each exhibit and the ardor with which you have remained steadfast on this precipice of change have illuminated for me, and for our dental community, the path which lies ahead. As we head deeper into autumn, I have faith that, though the colors of the leaves may change, one thing that will not change is the voracity with which we continue to create a lasting impact through dentistry.

ThePresident’s Message

Dr. Princy S. Rekhi

Page 5: SKCDS Fall Membership Quarterly 2012

2012 SKCDS FALL QUARTERLY l 5

Let’s be honest… we all love to support a good cause that we believe in, but we REALLY love to have a great time! When we can do both, it’s even better. In a unique joint effort with the medical community, we are funding oral andmedical health projects further highlighting the importance of dentistry in the community. The Northwest Kidney Center Project Kidney Dialysis patients must be infection free to receive a transplant. With over $150,000 in donated care to date, the Center has provided oral disease treatment for 52 patients on dialysis clearing them to receive life-saving transplants. Your contribution allows this program to thrive.

The Community Specialty Clinicat Swedish Hospital

Three dental chairs are operational, adding dental care to the Clinic. The Clinic is currently providing three days—and ideally more soon—of treatment each week. If more

volunteer general dentists and specialistsparticipate, we can expand the care offered. Your investment will help supply and staff this criticaldental safety net for our community.

2013 Gala & Foundation Support

Reservations for the 2013Seattle-King County Dental Foundation

“Casino Royale” Gala You and your guest can make reservationsdirectly through the SKCDF Central Offi ce. Our staff will take your payments over the phone, by mail, fax or email… and now online over our website – www.skcds.org-- just click on Foundation Events. We accept Visa, MasterCard and checks as well. Simply let us know who will be joining you at your table, and we will make all the arrangements! Phone: 206.448.6620 or mail to 2201 Sixth Ave #1210, Seattle, WA 98121. If you cannot attend our Gala, we hope you willconsider making a donation to the Foundation sothat we can continue our life-saving work.

Page 6: SKCDS Fall Membership Quarterly 2012

• Delegates to the WSDA—Up to seven (7)* openings for three-year terms This position represents the Seattle-King County Dental Society at the governing body of the Washington State Dental Association’s House of Delegates. Delegates must attend at least one—and ideally two—evening caucuses before each meeting of the House of Delegates. The delegates must also plan to attend the Washington State Dental Association’s House of Delegates meeting (usually held from Thursday evening to Saturday noon in September).

*The number of Seattle-King County Dental Society Delegate seats for the WSDA House of Delegates is determined each year based on membership as of January 2013; therefore, we do not know at press time how many seats will be open. This change in how the seats are allocated was approved by the 2005 WSDA House of Delegates.

If you are interested in learning more about the duties of these positions or wish to be considered for one of the offi ces, please call Jennifer Freimund at 206-448-6615.

We encourage your consideration of these open positions. There is a lot going on at the Society, and we welcome your participation. We also thank all of our current volunteer leadership who give so freely of their time and talents on behalf of the Seattle-King County Dental Society.

6 l 2012 SKCDS FALL QUARTERLY

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SOCIETY NEWS

The following leadership positions are open:

• President-electThe president-elect will automatically become president in the year following the year in this position. The president-elect will be a member of the Budget and Finance and Program Committees as well as the Executive Council and the Foundation Board.

• Executive Council – Two (2) openings for three-year terms. Executive Council members meet approximately 10 times a year and always in the evening with a meal provided. This is the governing body of the Dental Society, and it is an excellent way to participate in the organization.

2013-14 Elective Offi ce Openings AnnouncedIn accordance with the Seattle-King County Dental Society Bylaws, theLeadership Committee will meet in early December, 2012 to formulate a slate for the 2013-14 Society year.

Page 7: SKCDS Fall Membership Quarterly 2012

2012 SKCDS FALL QUARTERLY l 7

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Peer to Peer: Meeting Colleagues And Sharing Ideas. What Works For You? Dr. Karen Sakuma asks monthly questions of a panel of SKCDS dentists. These dentists represent various ages, genders, geographic locations and perspectives. This month Dr. Sakuma asks “Have you had opportunities to meet many of your colleagues? Where? Would you like other opportunities to meet informally and share ideas?” Dr. Barbara Billings, a Life Member of SKCDS, suggests that the Ernest Jones Lecture is a great way to meet with classmates and share ideas. Dr. Mac Hayashi practices in Kent and went to school on the East Coast. He says “I’ve had the opportunity of meeting colleagues at various CE courses around the area, as well as at the New Dentist Committee meetings. I always enjoy opportunities to meet with other colleagues, whether formally or informally, as it’s a great way to share your successes/struggles with people who truly appreciate what you are going through”. Dr. Lance Timmerman,

from Tukwila, agrees and says he would “Love to hang out and share war stories”. Dr. Beatrice Gandara, who teaches at the University of Washington School of Dentistry, stays actively involved with her students and peers by volunteering with various access to care programs. Check out the SKCDS website for links to different volunteering opportunities for dentists and staff.

Dr. Helen Youm tells us “I have been fortunate to meet many colleagues through study clubs, dental society connections, and social functions, whom I greatly respect and appreciate. Their knowledge, talent, camaraderie, and spirit of service in our dental profession has made me a better endodontist and practice owner. It would be great to hold informal happy hours (sponsored by SKDS after work, during the week day) to informally meet and continue to share ideas. “

Dr. Youm’s idea about informal happy hours” is a good one and one that others have expressed interest in. To that end, SKCDS is looselycoordinating opportunities for young SKCDS members to meet afterwork. In October, we hosted our fi rst Happy Hour at Amber in downtown Seattle (see cover photo). Nearly 30 member dentists gathered for drinks, appetizers and socializing. Stay tuned for more information about these “fl ash mob” (no dancing required – please!) social hours coming in 2013 at venues throughout King County.

Page 8: SKCDS Fall Membership Quarterly 2012

8 l 2012 SKCDS FALL QUARTERLY

Announcing the New Dentist Program 2013So, we know you can extract a tooth, but how are you with negotiating a business space lease? Or securing practice fi nancing? What about

transitioning a practice from a retiring owner? These are the tough questions that were not really covered in dental school! From January until May, the Seattle-King County Dental Society (SKCDS) hosts the New Dentist Program featuring local experts speaking on topics in practice management. Join us for a series of informative and informal presentations! All programs are held at the Seattle-King County Dental Society offi ce on Wednesday nights at 6:30. SKCDS is located downtown at 2201 Sixth Ave, Suite 1210, between Blanchard Street and Bell Streets. This year we are happy to welcome six presenters. On January 23, Verlin Frickel, of AFTCO, is speaking on practice transitions. AFTCO is one of the foremost practice transition companies in the United States, and Mr. Frickel will address the things you should look for as you transition into ownership. In February, we will look at real estate basics with Scott Welton. Mr. Welton is a lease negotiation specialist and will look at the various issues around securing an offi ce space. March is our “practice pearls” program featuring Drs. Mark Walker and Vic Barry. Both of these established dentists have practiced in Seattle since the mid-1970s. They will share a lot of wisdom about running their businesses and how organized dentistry helped them along the way. On Saturday, April 6, we will host our 3rd Annual Boot Camp. This year we have a new day, new month and some new presenters! So, even if you have attended in the past, consider joining us for more information on getting started in your career. The all-day seminar is a great place to get an overview from local professionals who understand the dental industry. Finally, we conclude in May with Phil Hoover and Michael Dinsio of Bank of America talking about Practice Financing. Bank of America has a division devoted expressly to dental practices, so come and hear what they can offer as you look to invest in your fi rst practice. This program will be held at the University of Washington in Room 316, South Campus Center Building at 6:30.Pizza and beverages are always available at every program and – best of all – the programs are free. As if all that was not enough, you can earn CDE credit as well! We look forward to seeing you at the New Dentist program this winter. For more information or to reserve a space, please contact Sandra Anderson, director of member services, at [email protected] or 206-448-6620.

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Page 9: SKCDS Fall Membership Quarterly 2012

improved and documentation is suffi cient, I put the patient on a three-month oral hygiene follow up. If the hygiene is poor, I ask to speak with the director of nursing and explain the situation and what their dental team can do to improve the quality of care to their residents.” How do you accommodate for a change in the patient’s ability to care for themselves? “With this population, the staff changes and the patient’s abilities change; so, it is very important to see them on a frequent basis, even if it is to just confi rm that their daily oral care is adequate and that they apply fl uoride. Usually, my as-sistant spends time with them once every two-three months. I am able to catch a decline in care within a few months rather than waiting for all of the teeth to decay and getting a referral when the teeth fracture to the gum line.” Dr. Caldier is on the front lines of oral health care for our elderly and disabled population. She is doing her job to a level that deserves much praise. Hopefully, her model can roll forward to help patients across the country. Her awards include being a fi nalist for the ADA’s 2011 Preventative Practice of the Year competition and being selected as a Best Care Practice in the Geriatric Continuum. She will be speaking as a guest at their conference this month. She is currently a member of the SKCDS Executive Council, chair of the Access Committee and a strong supporter of the Event Planning Committee which supportsthe charitable arm of our organization, the Seattle-King County Dental Foundation.

by Dr. Cynthia Pauley

You can contact Michelle with any follow up questions or comments about this article at email:

[email protected]. You can contact me with any questions or com-ments about this article, or ideas for future articles at email: [email protected].

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Dr. Caldier: Innovation and Compassion Dr. Michelle Caldier is a force of nature. She

moves fast, she thinks fast and she has come up with creative solutions to big problems that no one else has thought of. In the end, she is making life better for a whole group of underserved people who really need her.

She knew early on after graduating from dental school that she was not going to

be happy working in just one place as a dentist. Due to a tendency to get bored quickly, she needed to fi nd a place indentistry that would allow her the variety and range of experiences she craved, while still keeping the challenge level high. She started a practice idea ofher own invention. She saw that there was a big need for mobile dental care in nursing homes. The levels of medical attention and care the patients receive vary in these homes based on need. She currently contracts with 28 skilled and assisted living facilities, two Subacute Hospitals and one Acute Hospital, with locations extending from Pierce to Skagit County. She has transformed these facilities into dental homes for her patients by bringing the dental offi ce to them. She travels with two assistants and sets up her operatory in a room in the nursing home. With a privacy screen, a conventional dental chair, mobile handheld x-ray unit (Nomad), digital radiography, and a dental unit with fi ber optic electric handpieces, she brings the dental care to them. Communication is critical to success, so she provides her staff with iPhones and brings a laptop on-site to access the offi ce computers remotely for digital chart notes. The most amazing thing about what she has done is that she has found a way to work with the staff and within the confi nes of the medical profession to ensure that her patients are free of decay and enjoy stable oral health. Prior to her contractingwith the nursing homes, most of her current patients did not have comprehensive dental care and received emergency dental care through the Emergency Departmentof local hospitals. For example, one home did not have comprehensive care for their patients. Of the 16 patients available for their recare appointments, 12 had decayed teeth with a total of 86 cavities. In other words, decay was present in three-fourths of this population. After one year under Michelle’s care, the decay rate was zero. I have included, in her own words, her prescription for the continued stable oral health of the clients she treats.What is your action plan for treating this population? “I do an initial assessment on whether the care plan is appropriate and recommend modifying the care plan if it is not appropriate. Essentially, I treatment plan based on caries prevention and the ability of the caregivers to clean. I try to fi ll teeth with composite, amalgam or glass ionomer. I extract any teeth that are non-restorable. If they are not a candidate for extraction, I smooth the tooth to gumline and contour in a dome shape. If the person is at high risk for caries or periodontal disease, I write a prescriptionfor chlorhexidine and instruct the nursing staff to dip toothbrush in mouth rinse and brush along gum line AM and PM.” In making homecare a prescription, it must be followed to the letter by the care giving staff. This is a change from just a recommendation which can be ignored. Making it a prescription ensures the care is delivered. What if the hygiene still remains in the unacceptable range? “If oral care is poor, I have the patient back in one month for an oral hygiene followup and fl uoride application. I also ask for the charting of the chlorhexidine prescription and the care plan for oral care to confi rm that the medication was written and received and that the care plan was modifi ed. If the hygiene has

2012 SKCDS FALL QUARTERLY l 9

Page 10: SKCDS Fall Membership Quarterly 2012

10 l 2012 SKCDS FALL QUARTERLY

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Page 11: SKCDS Fall Membership Quarterly 2012

2012 SKCDS FALL QUARTERLY l 11

AUGUST 2012Dr. Corina LeaDr. Tyler RadkeyDr. Sarah SchlanskerDr. Dorie WhiteDr. Jessica TsukamotoDr. Lauren VainioDr. Yi Ming Yang

SEPTEMBER 2012Dr. Sirisha BhamidipatyDr. Timothy ChangDr. Richard CalvoDr. Silas DudleyDr. Autumn Griffi nDr. Peanut HattawayDr. Mina KatchooiDr. Mohammad MainayarDr. Jennifer NguyenDr. Kerry OlszewskiDr. Matthew PaigeDr. Anthony Vuong Dr. Eric Weller

Please welcome our new members!OCTOBER 2012Dr. Aravind BudulaDr. Christen KartaltepeDr. Regina LamDr. Theron MansonDr. Kevin LashinskyDr. Jamie MarquezDr. Young ParkDr. Clio Samia-LindenauerDr. Christopher SteenDr. Meghan TsakalosDr. Toni WaldbaumDr. Brad JonnesDr. Tigran KhachatryanDr. Polly MaMembers of SKCDS are encouraged to invite non-member dentists who are practicing in King County to join the Dental Society. A quick call to the WSDA Offi ce at 206-448-1914 is all that is needed for them to apply for membership at all three levels: Seattle-King County Dental Society, Washington State Dental Association and the American Dental Association.

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Seattle King County Dental Society ~ 1/2 Page - B&W - 7.5 X 4.75 ~ Winter 2011-12 Insertion ~ Leigh Sinni

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Page 12: SKCDS Fall Membership Quarterly 2012

12 l 2012 SKCDS FALL QUARTERLY

Patient Complaints

And The Peer Review

Committee Here is an example of a patient grievance: Thepatient called SKCDS complaining of past treatment by their dentist. The dentist had placed a bone graft, implant and crown to restore a single tooth. A night guard was also fabricated. However, the patient had subsequent pain in that area and went to seek the opinion of another general dentist. According to the patient, this second dentist told her that the grafting was placed incorrectly and this contributed to her problem. Remember,according to the ADA Principles of Ethics and Code of Professional Conduct, “Patients should be informed of their present oral health status without disparaging comment about prior services.” The mediation result in this case was very frustrating. The patient actually accepted the mediator’s offer of reimbursement for the cost of the grafting. However, the dentist refused any such settlement and decided to consult an attorney. We felt the cost and time involved for the dentist who did the treatment to use an attorney was not at allpractical or realistic when he could have just reimbursed for the cost of the graft and been fi nished forever with the case. But you never know the whole story and this was one case where we were just left wondering what else we could have done after much time and effort on the mediator’s part. Almost all of our peer reviewed cases settle with no cost to either party. I would like to remind everyone to please treat patients and dentists as you yourself would want to be treated when a patient fi les a complaint against you. Have you ever had a patient complainagainst you or your offi ce? If you answer “no” to this question, you might not have been in practice for very long. But, yes, it happens to all of us. And one thing is almost certain: any derogatory impression a new patient gives of their previous dentist will most likely be similar to how theydescribe you when and if they move on to another

new dentist if they leave your practice. Here is another great revelation: Any comment patients place on the internet about you cannot ever be removed. So you may as well treat all patients very nicely, whether you terminate them, dislike them, whatever. The Peer Review Committee solves countless problems for many member dentists. Remember this and please pass it on to your non-member colleagues: Any complaint about non-member dentists (who are not members of SKCDS) usuallygoes straight to the Dental Quality Assurance Commission (DQAC). This involves the use ofattorneys and money--not a good combination for sleeping at night. Our Committee deals with many complaints brought against dentists and patients. Almost 100% of these complaints arise for one reason: A patient was told by another dentist that something was done incorrectly or that an incorrect diagnosis was made. This is sometimes true but often times not. And besides, it is irrelevant. What is more relevant is this: If dentists would just treat the problem without mentioning anything about past diagnosis or past treatment, we would be resolving many problems faster and our Committee would hardly be necessary. It would also vastly improve the relationships between dentists and patients and between dentists themselves. What is most important with all cases is that the patients’ dental problems be treated. Unfortunately, some dentists feel that it is more important to show that they can do better dentistry than the last dentist and that the patient receive “justice” for any harm-ful actions done, which, by the way, are never intentional. If anyone ever has trouble explaining to their

patient why or how they should have anything re-treated, feel free to give me a call; and, I will gladly explain how you might handle this with the patient. I have done it many times without the patienteven thinking anything was done in correctly by a previous dentist, and I know other dentists have done the same for me. How does our Committee work? Patient complaints are mediated every day by the SKCDS staff. More diffi cult cases are then handed to a member dentist on our Committee who usually is able to mediate the dispute over the phone. But if they are unable to resolve the case, it goes to fi nal mediation by a group of 3 or 4 dentists who then examine the patient and interview the dentist. A binding arbitration agreement is signed by both parties if they want to use mediation at this level. After the patient examination and dentist interview, a fi nal letter with any suggested compromise is mailed to both patient and dentist, elucidating a fi nal decision by the panel of dentists. Sometimes this simply explains what was or wasn’t properly done. Sometimes it involves a reimbursement to the patient. Extreme cases of wrongdoing can be referred to the Dental Quality Assurance Commission. I would encourage all members to call me if ever you have a question on how to proceed with a complaint from yourself or from a patient. A referral to the Peer Review Committee is almost always preferable to starting with a complaint at the level of DQAC. And most of those on DQAC would agree.

Kal Klass, Peer Review Committee [email protected]

And The Peer

Page 13: SKCDS Fall Membership Quarterly 2012

2012 SKCDS FALL QUARTERLY l 13

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Our Swedish Community Specialty Clinic (SCSC) AndNorthwest Kidney CenterWonderful Volunteers THANK YOU! In 2009, we started a pilot project with the Northwest Kidney Center where we provided free dental care to dialysis patients. In order to receive life-saving kidney transplants, the patients must first be cleared of all infection including dental. Since many of these patients were unable to work and adult dental Medicaid has been virtually eliminated, getting clear of dental infection was a significant barrier. Since this program has started up, fourteen dialysis patients have received a kidney transplant after being cleared of dental infection. In 2012, we partnered with the Swedish Medical Center, Project Access Northwest and the Pacific Hospital Preservation and

Development Authority (PHPDA) to build three dental operatories in the Swedish Community Specialty Clinic (SCSC). Our dream was simple: provide free complex oral extractions for patients that our dental safety net clinics could not treat. Staffed by volunteer Dental Society members, the SCSC is currently open three days a week. In its first nine months, the Clinic has treated over 417 patients, extracted 1,293 teeth and provided over $422,000 in free care.

We could not have done this important work without the following wonderful volunteers!

Anoosh Afifi, DDS Ken Akimoto, DDS, MSDC.R. Anderegg, Jr., DDS, MS Franco Audia, DDS, MSPunitpal S. Aulakh, DDS Sang H. Bae, DDSMoffett Burgess, DDS Geoffrey Y. Chan, DDSTheresa Cheng, DDS Terry L. Chun, DDSRichard A. Crinzi, DDS, MS Dominick J. Curalli, DDSClifford J. Eckman, DDS Linda J. Edgar, DDSPhil J. Etheredge, DDS Gary R. Feldman, DDS, MDSarah D. Fraker, DDS Dat-Phuc P. Giap, DMDGeorge J. Gosztola, DDS Timothy A. Hess, DDSGary E. Heyamoto, DDS William E. Hooe, DDS, MSSusan Isaacson, DDS Kathleen Isdith, DDS, MSBart S. Johnson, DDS, MS Robert E. Johnson, DDSPatricia R Kelly, DMD Michael Kitsis, DMDKalman Klass, DDS Michael S. Korn, DDSAndreea M. Larhs, DDS Josephine K. Lee, DDSNoah E. Letwin, DDS, MS, PhD Jurga Martini, DMDPatrick J. McCoy, DDS Craig E. Neal, DDS, MDShane T. Ness, DDS Lindsay P. Newberry, DDSNikole R. O’Bryan, DMD Kinnari Patel, DDSCynthia R. Pauley, DDS Christopher Pickel, DDSStephen A. Rodgers, DMD Jung Song, DDS, MSDThomas P. Sweeney, DDS Patrick E. Taylor, DDS, MSDBinh T. Tran, DDS L. Douglas Trimble, DMD, MD Thomas Vo, DDS Richard M. Voget, DDSTracy M. Wayman, DDS Judson A. Werner, DDSAmy M. Winston, DDS Leah D. Worstman, DDSGrace Hsaio Wu, DMD, MPH Teresa K. Yagi, DDS

Page 14: SKCDS Fall Membership Quarterly 2012

My name: W���� Ke���Childhood ambition: T� �� � Soc��� (F�� b���) st�� �u� �e��is�ic���� I ��w�y� w�n�e� t� �� � D�n�is� ��n�� I wa� 14 �e�r� �l�. Fondest memory: M�e��n� �� �i�� �� C��ft �� Bea�� �� S�u�� A��ic�.What was your fi rst LP or CD? (�P �ec�u�� a� �� as�ist�n� s�y� �ha� I �� �l��� �h�� ��� ) Bea��e�: H�r� D��’� Ni�h�.Wildest dream: T� �r���� �r��n� ��� w��l� c����e��n� �� “Bu��e� �is� ” � c��n���e�.t� �i�i� �n� t� �n��rst�n� ��� ��l���e� �� ��� ��� c��n���e� �ha� I ���� �i�i�.Proudest moment: C����e��n� �� D�nt�� �n� P��iod�nt�� �r����n�.Biggest challenge: C����e��n� ��� ��� ���ng� �ha� I w�n� t� d�. “T��� i� ���e��n� ��”.First job: Se���i�� �u�r� a� � �ro���� st��� . T�i� t�u�h� �� t� �e� �� e�uca�i�� �n� t� �ec��� �� ��� bos�.Last purchase: A���� c���u���Favorite movie: Ol� “Sh���” (1953) C����n�: “T�� Bes� E�� i� M��ig�l� H� ��”What is your idea of perfect happiness? D����� �� � ���� (��e��r���� �� ��� i� �ist�n� c��n���) �i�� �� �n���� f�����.Which historical fi gure do you most identify with? N� ���. I c��’� �������� �ha� f�� ba��.Which living person do you most admire? B���i��, �� �i�� e��e�i���� a� ��� ha� t� �u� �� �i�� �� a� ��� ���p� ����n��n� �� �b�u� h�� ��b��ras��n� I c�� ��.What is your greatest extravagance? Tr���� a� ����� ��p�� ��i��, e��e�i���� In���na�i�n�� What is your favorite journey? M���, �u� e��e�i���� ��� ��e� �ha� �� h��� �r�����e� a� � f�����.What do you dislike most about your appearance? M� ��p�n��n� �n� a��n� bo��. Which talent would you most like to have? B� ���� t� d� ��ea� �r��ect� � �las� �l���n� ���� D��� C������, M�� �� Bl���, Ri�h�r� R�y�� �n� � ��� ����� st�r�.If you could choose what to come back as, what would it be? I w��l� �� ���� t� c��� ba�� a� ��y��� �l�� � ��� �h�� �y��l�.What is your most treasured possession? M� � rs� �ea���� coa� �ha� I b�u�h� �i�� m���� �ha� I s��e� ���� I wa� 16 �e�r� �l�. I s���� h��� i�. A�� �� c���r�’�What do you most value in your friends? H��es��Who is your favorite hero of fi ction? J��e� B�n� �07Who are your heroes in real life? A�� �� ����nd�.

�u� e��e�i���� ��� ��e� �u� e��e�i���� ��� ��e�

Dr. Wally Kegel, Periodontics

14 l 2012 SKCDS FALL QUARTERLY

MEMBER PROFILE

Page 15: SKCDS Fall Membership Quarterly 2012

2012 SKCDS FALL QUARTERLY l 15

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Page 16: SKCDS Fall Membership Quarterly 2012

Swedish Community Specialty Clinic

16 l 2012 SKCDS FALL QUARTERLY

19936 Ballinger Way NE, Seattle, WA 98155 • 206.361.2989 • www.dpinc.net

Providing comprehensive construction services to the Puget Sound dental community since 1988.

Building Inspiring Dental Environments. On Budget. On Schedule. Dental clinic construction requires extreme attention to detail and a contractor with an eye for excellence. For over 20 years, DP Incorporated has worked with area dentists to achieve this while delivering first-rate clinics that are both welcoming and exciting to work in.

Whether your project is new construction or clinic rejuvenation, we handle all the details so you can focus on the opportunities your new space will provide. From pre-lease budget pricing to the final punch list, we build value and trust every step of the way.

Visit our website at www.dpinc.net to see some of our success stories and find out more about all that DP Incorporated can offer you.

The Swedish Community Specialty Clinic (SCSC) operates a dental extraction clinic in partnership with Swedish Medical Center, the Seattle-King County Dental Society and Foundation, Project Access Northwest and Pacific Hospital Preservation and Development Association. The SCSC provides oral surgery services including simple extractions, surgical extractions, impacted tooth removal, biopsy services and pre-prosthetic surgery to low-income individuals who have no other access to care. To be seen at the SCSC, patients must meet strict financial criteria and are accepted into the program only after approval by Project Access Northwest and a referral from a local Community Health Center.

The priority of the SCSC is to keep patients out of the local Emergency Rooms by providing a much-needed oral surgery resource for the Community Health Centers. The goal is to take care of these patients before their needs become emergent. The cost of dental care in our local Emergency Rooms is approximately $1000 per visit and typically is only palliative. Patients often present to the ER with multiple areas of infection, any of which could lead to a life-threatening emergency and/or an expensive hospital stay. Our ability to provide this important care is based largely upon the willingness of dental professionals to volunteer their time. We are looking for volunteers who are comfortable with a wide array of dentoalveolar surgery. While not required, advanced training in an AEGD, GPR, Periodontal or Oral Surgery Residency is encouraged. The clinic is open Monday, Wednesday, and Friday, but the

patient demand is so great that we plan to open additional days in the near future. A volunteer can specify time, date, and level of complexity of treatment he or she is comfortable providing. Full or half days are available. Volunteer participation fulfills up to seven annual hours of continuing education credit under WAC 246-817-440 – one credit for each hour volunteered. Like all hospitals, Swedish Medical Center requires all providers to undergo a credentialing process. This results in full medical staff privileges and an appointment in the Department of Surgery. Volunteers can also choose to have their assistants credentialed, although experienced assistants are provided at the SCSC. Swedish is waiving its credentialing fee for all dentist and assistant volunteers.For additional information or an application for privileges please contact Noah Letwin DDS, PhD, Dental Director of the SCSC at (206) 860-6656 or email: [email protected].

Page 17: SKCDS Fall Membership Quarterly 2012

2012 SKCDS FALL QUARTERLY l 17 2009 SKCDS FALL QUARTERLY l 3

2009 SKCDS FALL QUARTERLY l 3

WHAT’S HAPPENING: Busy Summer and Fall at SKCDS!

In July, we had the great privilege of presenting PROVAIL and Medical Teams International with checks from the SKCD Foundation. We kicked off the fall with our first Membership Meeting on September 11. The topic was Mid-Level Providers with 50 people in attendance, voicing strong opinions and sharing ideas. On September 26, we welcomed New Dentists on a Lake Washington Cruise which was co-sponsored by the WSDA and ADA. In October we hosted our first Young Dentist Social Hour at Amber in downtown Seattle. We had 30 young dentists and everyone had a great time eating, drinking and getting acquainted. Stay tuned for more great events and activities coming this winter!

L to R: Drs. Brittany Dean, David Dean and Danny Warner, WSDA President.

Dr. Mina Katchooi and her husband Dr. Mehdi Bardool

Membership Meeting at Medical-Dental Building on September 11

PROVAIL Dental Volunteers Drs. Alibhai and Pauley in the Medical Teams International van with Mr. Dick Frederick

Young Dentist Happy Hour October 11

Page 18: SKCDS Fall Membership Quarterly 2012

18 l 2012 SKCDS FALL QUARTERLY

Page 19: SKCDS Fall Membership Quarterly 2012

2012 SKCDS FALL QUARTERLY l 19

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20 l 2012 SKCDS FALL QUARTERLY

Give Kids A Smile this February Each February, thousands of the nation’s dentists and their dental team members provide free oral health care services to children from low-income families across the country. Now’s your chance to get in on the action. Last year, the Seattle-King County Dental Society Give Kids A Smile (GKAS) campaign involved more members and reached more children by incorporating individual offices throughout King County. If you participated in GKAS in 2012, you were part of a national effort that resulted in the delivery of more than $22 million in dental education, screening, treatment and products to half a million children around the country by 45,000 volunteers. We would like to repeat our success and ask that you please join us in this year’s campaign.• We’llhelpyoubrainstorm:whoandhowtocontactthosein need. • We’llprovideneededformsfordentaloffices(e.g.releaseforms, etc.). • We’llhelpdeveloptoolstotrackthevalueofyourtime/treatment efforts. • We’llworkwithmediatoincreaseaccesstoandvisibilityof your efforts. More help is available through the ADA website: www.ada.org.

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Page 21: SKCDS Fall Membership Quarterly 2012

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The opinions expressed do not necessarily represent SKCDS.2012 SKCDS FALL QUARTERLY l 21

Page 22: SKCDS Fall Membership Quarterly 2012

facility or my next weed-eater for that matter. There are several other problems with kids. One glaring problem is they give me too much information. “TMI” is the common acronym as it is used in cyber space. When I was their age, I would not under any circumstances tell my parents what was going on in my life, certainly what was going wrong in my life. I have plenty of problems of my own that cannot be solved without having to try and solve their unsolvable problems. Besides, about half of their problems can only be nudged with a check from dear old Dad. What retirement?? Of course, no good deed goes unpunished. My son left his car at my house for a week while he went on vacation. Like a good dad, I drove it to the oil-change place for service, only to get pulled over by the cops for the crime of expired license tabs. Thoughts of homicide. Finally, there is the mail. Most of what comes in the mail is worthless junk. One can almost sort it by weight—the heavier the piece is, the less valuable it is. I stack the throw-away dental journals on the fl oor next to my desk and when the pile starts to tip over like the Titanic, I carry the whole mess out to the recycle bin. But amid the detritus is the occasional piece of mail that must be read. I got one last week from our dear WDS. It was to inform me that once again, I may not raise my fees for the next year. This is not new news. We have gotten several of these notices informing us of either no more ups, or take those fees way down before. I shall go on public record here to WDS: no need to send me any more bad news. Got enough of that. Only good news in my mailbox from here on out. That’s all for now from Ballard.

I just turned 62. I hope I am not turning into Andy Rooney but it is possible. I am maybe a little less tolerant of all the irritating things in the world than I used to be—at least it seems that way sometimes. Or maybe there are just more irritating things happening in the world these days—in any case, I thought I’d write about them in case they irritate you as well and we can have one big pity party. We may as well start with my wife. We have been married almost 35 years so it’s hard to know where to begin when it comes to annoyances. I think she could write a book about me as well. It’s hard to categorize one’s own inequities but I’m sure most of what I do drives her crazy. But enough about me, let’s get back to her. It is baseball and golf season. There are a lot of baseball and golf events on TV this time of year. My wife’s timing is impeccable, in that she always comes into my man-cave with some inane pronouncement right at the most critical point of the match. It’s always two out in the bottom of the ninth and in she strolls with a soliloquy which cannot wait for fi ve minutes to be presented. Just give me fi ve minutes and the game will be over and I will give you my undivided attention. Instead, I either try to divide my attention (a fatal mistake), ignore her completely (worse than death) or miss the fi nal out. There should be a law against this type of sports-viewing abuse. I’m going to check the ESPN website tonight to see if there has been a Supreme Court ruling in this regard. Speaking of TV, I just got one of those enormous new TV’s about the size of a wall, just in time to have political ads and conventions plastered across it 24/7. This is a waste of precious TV space and a waste of my time and yours. How about next time, we give the candidates two weeks to do everything—all the politicking, ads, smears etc. A lot of dirt can be fl ung in two weeks after all. Then we have the election and be done with it. Short and sweet and we get back to baseball and golf on TV as we should. Then there are the kids. My kids are grown up, supposedly. They are old enough, anyway, to assume those sorts of responsibilities. So how come they are not? At this point, I would not trust them to select my long-term-care

More WhiningBy Al Munk DDS

EXPOSURES

22 l 2012 SKCDS FALL QUARTERLY

Page 23: SKCDS Fall Membership Quarterly 2012

2012 SKCDS FALL QUARTERLY l 23

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Page 24: SKCDS Fall Membership Quarterly 2012

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