Skills for Tomorrow's L&D Leaders: Curator, Digital Librarian, and more...
David WentworthPrincipal Learning Analyst,
Brandon Hall Group
Sponsored by:
Becky Willis, Principal, WillLearn
Consulting
HCM Research and Advisory Firm
3
FOUNDED IN 1993
Community of 300,000+
10,000 Global Clients
Leading Independent HCM Research & Analyst Firm
Publishing 2+ Pieces of Research Each Day
Sample of Our Clients
How We Help You
4
MEMBERSHIP
STRATEGICCONSULTING
EXCELLENCEAWARDS
PROFESSIONAL DEVELOPMENT
Learning & Development
Talent Management
LeadershipDevelopment
Talent Acquisition
WorkforceManagement
Open Surveys
5
Visit www.brandonhall.com click Open Surveys
If you would like to join a panel of survey takers, please contact us at [email protected]
• HCM Technology Spending
• Hiring and Internal Mobility
• Training Benchmark
• Succession Management
How To Ask Questions
6
• Submit your questionsor comments about the discussion to our presenters using the Questions tab on your control panel.
• Presentation slides and giveaways can be found in the Handouts tab on your control panel.
Recording & Slides will also be sent out after the webinar.
The World of Work is Changing
OLD
Hierarchy
Data/process-centric
Top-down control
Homogenous
Managed change
Integrated silos
Permission
Incremental improvement
New
Wirearchy
People-centric
Bottom-up collaboration
Diverse
Organic innovation
Borderless unification
Enablement
Agile transformation
8
Learning is Changing, Too…
• Classes
• Courses
• ADDIE
• Compliance
• Completions
• Grades
• Experience
• Social/Collaborative
• Video
• Mobile
• Agile
• Connections
• Context
• Personalization
9
A Shifting Workplace
34.6%42.4%
34.1%
31.6%
28.9%20.4%
2.4% 2.6%
2015 2017
Millennials Generation X Baby Boomers Traditionalists
10
POLL 1: What workforce trends are most impacting your organization?
1. Millennials specifically
2. All generations in same workforce
3. Organization stuck in old ways of thinking
4. Technology and digital transformation
5. Accelerated rate of change
11
Top Learning Initiatives for Achieving Business Goals
38.4%
52.1%
50.7%
50.3%
45.9%
43.8%
41.1%
46.2%
26.0%
15.1%
14.0%
11.0%
11.6%
14.0%
Aligning the learning strategy with the business
Increasing the amount of experiential (on-the-job) learning
Increasing the amount of informal learning
Improving learning analytics
Revising existing content for new modalities
Creating smaller content objects
Redesigning the classroom experience
Important Critical
12
We’re Not Ready
17.5%
18.5%
18.2%
13.7%
15.4%
7.2%
7.9%
14.0%
7.9%
8.2%
7.5%
12.3%
17.5%
19.5%
20.5%
22.3%
24.3%
32.5%
37.3%
38.4%
39.7%
50.3%
Increasing experiential learning
Redesigning the classroom experience
Revising existing content for new modalities
Increasing the amount of informal learning
Creating smaller content objects
Improving learning analytics
Incorporating social tools
Leveraging simulations
Incorporating mobile delivery
Increasing learner-contributed content
Exploring games/gamification
Not at allprepared
Ready to takeaction
13
Budget Allocation
14
Internal L&D staff 34.81
External consultants/contractors 20.65
Internal tools and technology 11.42
Internal content development 12.64
Procurement of external content 10.78
Third-party technology vendors 8.11
Third-party content providers 14.26
Other 8.56
New L&D Talent
AGILE designers 31.6%
Web designers 27.8%
Game designers 26.6%
HTML5 programmers 24.1%
User experience designers 54.4%
15
New skills, philosophies, platforms and technologies
will be required to keep organizations moving
forward.
Modern learning delivery cannot occur within the same hierarchies and infrastructure we have relied on for decades.
16
17
Today’s business environment does not allow for the
time it used to take to find
relevant, useful content.
Consumerization is changing expectations
OVERWHELMED
EMPLOYEES
KNOWLEDGE
SEARCH
LOTS
OF CONTENT
CONTEXT
18
Digital learning changes learning to performance support
From To
Push Pull, Filter
Moment of need, performance
L&D Command & Control Learner centric, SME/Leaders
Curriculum Pathway, new blend, flexible
Create courses Curate, aggregate, AI
Internal/External, Formal/Informal
Blend micro > Maxi
Manage multiple vendors Use subscriptions
LMS Internal and external
Anytime, anywhere, mobile 1st
Focus Personalized, easy user interface
19
Good learning design
Learn Do Share
Small bites Experiences Social
Internal courses Reflections Cascade
External resources Exercises Birds of a feather
Formal and informal Case studies etc. Onboarding buddy
Cohort based Team challenges Cohort
Video Projects Teach
Subscriptions Assignments Job share
SME/Leaders
From 70/20/10 to….
28
Learner centric Curate the best content
Easy user experienceMobile first
Personal In context
Concepts to keep in mind
29
Key Takeaways
• The workforce is changing and so we need to think about learning differently too
• We can engage employees by focusing on their career development and helping them build skills for now and the future
• It’s important to understand how people really learn (and like to learn)
• It’s crucial to help ALL employees build skills and expertise and to find the right technology to enable this
• We should embrace the evolving role of the CLO and the new learning organization
32
THE NETFLIX OF KNOWLEDGE & LEARNING
CONTENT AGGREGATION-CURATION-PERSONALIZATION
In the knowledge economy, we need a Netflix of
educationhttps://techcrunch.com/2017/07/04/in-the-knowledge-economy-we-need-a-netflix-of-education/
35
AI FIRST: UNIFIED CONTENT DISCOVERY/CREATION PLATFORM
EDCAST PLATFORMAGGREGATE | CREATE | CURATE | TARGET
EDCAST DISCOVERY API
FORM
AL
LAYER
INFORM
AL
LAYER
AGGREGATI
ON
LAYER
DISCOVE
RY
LAYER
EXPERIEN
CE
LAYER
EDCAST MOBILE / WEB
INTERNAL
CONTENT
2
YOUR EXPERTS
1
PREMIUM
CONTENT
4
FORMAL LEARNING CONTENT5
CUSTOMER MOBILE / WEB
FREE/OPEN
CONTENT
3
EdCast Acquires Content AI Start-up Sociativehttp://www.marketwatch.com/story/edcast-acquires-content-ai-start-up-sociative-2017-06-20
36
REGISTER BY 7/25:
ALMOST SOLD OUThttps://www.edcast.com/corp/
summit2017/
37
Thank you for joining us today!
If you have any additional questions, please email us at [email protected].
How We Help You
41
MEMBERSHIP
STRATEGICCONSULTING
EXCELLENCEAWARDS
PROFESSIONAL DEVELOPMENT
Learning & Development
Talent Management
LeadershipDevelopment
Talent Acquisition
WorkforceManagement
We Do This Through…
Research and Analysis that Define New HCM Standards
Success Stories from Global Organizations that Show those Standards in Action
Professional Development that Assesses Current State and Enables Innovation
Flexible Services to Design and Implement Transformative Solutions
Recognition that Validates the Transformation
42
Membership Offers Tailored SupportRESEARCH ACCESS & EVENTS
• Reports • Case Studies, Frameworks & Tools• DataNow® & TotalTech®• Webinars and Research Spotlights• Annual HCM Conference
ADVISORY SUPPORT• Ask the Expert• 1 on 1 Consultations• Research Briefings• Benchmarking
CLIENT SUCCESS PLAN• Your Priorities• Executive Sponsor• Client Associate• Monthly Meetings
43
To learn more about becoming a member or to sign up for a free trial, please email us at [email protected]
Strategic Consulting Offers Expert Solution DevelopmentBENCHMARKING
• Competitive/Comparative
• Maturity Model
• Custom Research
STRATEGY• Business Case
• Planning
• Organization & Governance
TECHNOLOGY SELECTION• Vendor Selection
• Architecture Design
• Systems Evaluation
DEVELOPMENT & INTEGRATION• Program Design
• Assessment
• Survey
• Process Integration
44
To learn more about consulting, please email us at [email protected]
Why Brandon Hall Group
45
1
2
3
4
5
We offer flexible, high-value memberships that offer everything you need at a cost you can afford.
Our research is better – more targeted, easily digestible, focused on business results, predictive, prescriptive.
Our solutions gets better results – research-driven, focused on the business, simple, targeted, flexible approach.
Our case studies are unique for their diversity and focus on business results.
Our professional development is practical, tailoredto your needs, and equips you to take action.
What Our Clients Have to Say
Brandon Hall Group’s Excellence Awards allows you to take a deeper dive and evaluate the programs that you’ve created at a level that you might not have the opportunity to do… They have always been a cornerstone for me.
- Katrina Williams, Director, Sales Capability
CDW
https://youtu.be/OgdA_tpM55U
48
What Our Clients Have to Say
I describe the attention and that customer service that I’ve experienced as being excellent. They are very attentive and wherever I need to be connected to whomever, they are there to help me.
- Joanne Veech, Global Talent Leader
PwC
https://youtu.be/YkY-v8gfW5k
49
HCMx Radio
50
THE ONLY PODCAST IN THE HCM ARENA THAT WEAVES CURRENT MARKET RESEARCH, HR TECHNOLOGY AND INDUSTRY LEADERS INTO EACH EPISODE
To catch up on the latest episodes, visit www.brandonhall.com/hcmxradio or subscribe on iTunes