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SKILLS FRAMEWORK FOR AEROSPACE

SKILL STANDARD FOR SENIOR TECHNICIAN (AVIONICS)

Important Points to Note about this Document

This document is intended purely to provide general information to enable individuals, employers and training providers to be informed about the skills for career, training and education purposes. SkillsFuture Singapore Agency provides no warranty whatsoever about the contents of this document, and does not warrant that the courses of action mentioned in this document will secure employment, promotion, or monetary benefits.

Copyright 2017 © SkillsFuture Singapore Agency. All rights reserved. Version 1.1. 1

Occupation: Senior Technician (Avionics)

Occupation Description:

The Senior Avionics Technician supervises a team of technicians performing maintenance tasks, investigates faults and failures of avionic systems and proposes appropriate remedial actions to restore the systems to required working order. The Senior Avionics Technician mentors and also conducts appropriate training for trainee avionics technicians and engages in continuous process improvement. He/She may also be authorised by the company to perform quality control functions in accordance with organisational procedure. Quality Control: He/she supervises the visual inspection of all deliveries in accordance with stipulated inspection procedures to ensure compliance to the purchase and repair requirements and ensure that non-conformance reports are filed when required. He/she conducts audits to ensure that all repair work done on systems and components are in accordance with the OEM and organisation’s prescribed procedures and standards and ensures that non-conformances are tracked and actions are taken to rectify them.

SKILLS FRAMEWORK FOR AEROSPACE SKILL STANDARD FOR SENIOR TECHNICIAN (AVIONICS)


The skills expected of Senior Technician (Avionics) are summarised as below:

Skill Category Skill

Legislation and

Regulation

AER-LRE-2081-1.1 Apply Basic Human Factors and Error Management

AER-LRE-2082-1.1 Interpret Basic Regulation Requirements

AER-LRE-4083-1.1 Apply Principles of Aviation Legislation

Operations Production

AER-OPR-1110-1.1 Use Hand Tools

PRE-OPL-4002-1 Plan Resources to Meet Production Processes

Maintenance

AER-MAI-2013-1.1 Perform Aircraft General Maintenance

AER-MAI-2015-1.1 Perform Electrical Terminations and Connections

AER-MAI-2017-1.1 Perform Electrical Measurements

AER-MAI-2053-1.1 Maintain Aircraft Communication Systems

AER-MAI-2002-1.1 Maintain Airframe Electrical Systems

AER-MAI-2003-1.1 Maintain Aircraft Environmental Systems

AER-MAI-2004-1.1 Maintain Aircraft Instrument Systems

AER-MAI-2005-1.1 Maintain Aircraft Navigation and Autoflight (Automated Flight) Systems

AER-MAI-2006-1.1 Maintain Aircraft Fuel and Engine Electrical Systems

AER-MAI-2007-1.1 Maintain Aircraft Electrical Systems

AER-MAI-2028-1.1 Perform Electrical Wiring Interconnection System (EWIS) Maintenance

Quality

AER-QUA-2117-1.1 Perform Visual Testing

AER-QUA-3100-1.1 Supervise Quality Procedures

AER-QUA-3090-1.1 Perform Calibration and Testing for Measuring Instruments

PRE-QUA-3005-1 Apply ISO 9001 Quality Management System to Audit Requirements

AER-QUA-3101-1.1 Conduct Internals Audit on Management System



Skill Category Skill

AER-QUA-1099-1.1 Apply Quality Systems

Workplace Safety and

Health

AER-WSH-2011-1.1 Perform Basic Safety Practices and Documentation

PRE-WSH-4005-1 Supervise Manufacturing Work for Workplace Safety and Health

Productivity and

Innovation

PRE-MPI-2005-1 Apply Lean Thinking in the Workplace

PRE-MPI-2004-1 Apply Basic ‘Lean’ Techniques in the WorkplaceApply Basic ‘Lean’ Techniques in the Workplace

PRE-MPI-3007-1 Supervise Work Improvement Processes

Project Management AER-PMA-3116-1.1 Perform Project Planning

Planning and

Implementation

BM-SPI-304E-1 Display Critical Thinking and Analytical Skills

People and Relationship

Management

ES-IP-301G-1 Facilitate Effective Communication and Engagement at the Workplace

ES-IP-302G-1 Facilitate Effective Work Teams

Human Resource

AER-HRE-3142-1.1 Assess Competence

AER-HRE-2141-1.1 Facilitate Workplace Learning

Personal Management

and Development

ES-PMD-301G-1 Develop Personal Effectiveness at

Supervisory Level

ES-PMD-303G-1 Apply Emotional Competence to Manage Self and Team at the Workplace

Analytical, Conceptual

and Evaluative

ES-ACE-302G-1 Solve Problems and Make Decisions at Supervisory Level



Skill Code AER-LRE-2081-1.1

Skill Category Legislation and Regulation

Skill Sub-Category

(where applicable) N/A

Skill Apply Basic Human Factors and Error Management

Skill Description This skill describes the ability to apply human factors and basic error

management in aviation context. It also includes the understanding of human

limitations and error, organisational factors and the working environment that

might contribute to incident and/or accident.

The ability to understand:

Knowledge and

Analysis Human factors in aviation

Human limitations and error

Organisational factors and the working environment

Error management It refers to gathering,

cognitive processing,

integration and inspection

of facts and information

required to perform the

work tasks and activities.

The ability to:

Application and

Adaptation Understand the importance of human factors and how they have

contributed to aviation accidents

Relate how various human limitations and behaviours can affect

performance

Identify the differences between an error and a violation, and the

importance of basic error management principles

Describe the effect of the organisation and the working environment on

safety and performance

It refers to the ability to

perform the work tasks

and activities required of

the occupation, and the

ability to react to and

manage the changes at

work.

N/A

Innovation and

Value Creation


generate purposive ideas

to improve work

performance and/or

enhance business values

that are aligned to

organisational goals.



N/A

Social Intelligence

and Ethics


use affective factors in

leadership, relationship

and diversity management

guided by professional

codes of ethics.

The ability to:

Learning to Learn Relate how various human limitations and behaviours can affect

performance It refers to the ability to

develop and improve

one’s self within and

outside of one’s area of

work.

Human factors in aviation may include but not limited to:

Role of human factors in aviation safety

Role of error chains; Murphy’s law; ‘Dirty Dozen’

Factors that have attributed to aviation accidents

Human limitations and error may include but not limited to:

Limitations that can affect the work of a technician

Role of memory, stress, knowledge and experience, complacency

Work ethics and compliance

Organisational factors and the working environment may include but not

limited to:

Organisational factors that can affect safety

Effects of staffing, resource levels and workloads

Importance of work culture within an organisation

Error management may include but not limited to:

Types of error and violation

Methods of reducing and preventing error

Reporting processes and procedures

Range of

Application

It refers to the critical

circumstances that the

skill may be demonstrated.





Skill Sub-Category


Skill Interpret Basic Regulation Requirement

Skill Description This skill describes the ability to recall and interpret the aviation regulatory

requirements as well as how they are applied to the aircraft maintenance

environment


Knowledge and

Analysis Regulatory Framework

Air Navigation Order

Singapore Airworthiness Requirement

Aviation legislations relevant to a holder of aircraft maintenance licence It refers to gathering,






The ability to:

Application and

Adaptation Understand the functions of and relationships between International Civil

Aviation Organisation (ICAO) and Singapore aviation legislation

Identify the requirement of Air Navigation Order

Comprehend the aviation legislations relevant to a holder of aircraft

maintenance licence







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to




N/A

Social Intelligence

and Ethics






codes of ethics.

The ability to:

Learning to Learn


develop and improve



work.

Interpret the key features of Singapore Airworthiness Requirement and its

associated parts

Functions of and relationships between International Civil Aviation

Organisation (ICAO) and Singapore aviation legislation may include but not

limited to:

History and setup of ICAO (UK)

Regulation of the Singapore aviation industry

Requirement of Air Navigation Order may include but not limited to:

Setup of the ANO (UK)

Delegation of responsibilities to the DGCA

Penalties for the violation of ANO

Features of Singapore Airworthiness Requirement and its associated parts

may include but not limited to:

Singapore Airworthiness Requirements

o Requirement of SAR-21



o Requirement of SAR145


Aviation legislations relevant to a holder of aircraft maintenance licence may

include but not limited to:

Air Operator certificate application process

Airworthiness notices

Concept and special requirements of Extended Deviation Time Operation

(EDTO)

Range of

Application








Skill Sub-Category


Skill Apply Principles of Aviation Legislation

Skill Description This skill describes the ability to apply knowledge of aviation legislation and

regulatory requirements in Maintenance, Repair and Overhaul (MRO) and/or

SAR Part 21 certified products and articles and of design and production

organisations.


Knowledge and

Analysis Regulatory Framework

SAR-21 Certification of Products and Design and Production

Organisations

SAR-39 Airworthiness Directive

SAR-66 Certifying Staff – Maintenance

SAR-145 Approved Maintenance Organisation

SAR-147 Approval of Maintenance Training Organisation

Air Operator Certificate Requirements

Regulatory documents and notices

It refers to gathering,






The ability to:

Application and

Adaptation Describe the detailed requirements of certifying maintenance staff in SAR-

66 syllabus

Describe the requirements of an approved maintenance organisation

covered in SAR-145 and approval of maintenance training organisation

covered in SAR-147

Describe the Air Operator Certificate Requirements (AOCR)

Describe other aviation legislations relevant to a holder of aircraft

maintenance licence







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to




N/A

Social Intelligence

and Ethics






codes of ethics.

The ability to:

Learning to Learn


develop and improve



work.

Describe the functions of and relationships between International Civil

Aviation Organisation (ICAO) and Singapore aviation legislation

Range of

Application It refers to the critical



Regulatory Framework

Role of International Civil Aviation Organisation (ICAO)

Role and responsibilities contracting states

Air Navigation Order

Singapore Airworthiness requirements

Air Operator Certificate requirements

Airworthiness notices

Advisory circulars

Notices of amendment and information circulars

SAR-21 Certification of Products and Design and Production Organisations

Familiarisation and understanding of SAR-21

SAR-39 Airworthiness Directive

• Familiarisation and understanding of SAR-39

SAR-66 Certifying Staff – Maintenance

• Detailed understanding of SAR-66

SAR-145 Approved Maintenance Organisation

• Detailed understanding of SAR-145

SAR-147 Approval of Maintenance Training Organisation

• Familiarisation and understanding of SAR-147

Air Operator Certificate Requirements

General understanding of the AOCR

Aircraft Maintenance

o Maintenance Responsibility

o Maintenance Management



o Aircraft Maintenance Programme (including CMR)

o Aircraft Technical Log

o Maintenance Records and Log Books

o Accident and/or Occurrence Reporting



Skill Code AER-OPR-1110-1.1

Skill Category Operations Production

Skill Sub-Category


Skill Use Hand Tools

Skill Description This skill describes the ability to use hand tools at the workplace based on

work requirements including selecting the appropriate hand tools, observing

safe practices, maintaining and storing them in accordance with standard

operating procedures.


Knowledge and

Analysis Types and specifications of hand tools

Correct technique and/or usage of hand tools

Common faults and defects in hand tools

Safe practices in using hand tools

Simple maintenance and proper storage of hand tools

Standard operating procedures for marking of faulty/unsafe hand tools

and the reporting structure







The ability to:

Application and

Adaptation Plan work activities and requirements in accordance with organisational

procedures

Select and use the appropriate hand tools to produce the product to meet

specifications

Apply safe work practices while using the hand tools

Identify and tag faulty and/or unsafe hand tools

Maintain good housekeeping in accordance with safety and health

workplace practices







work.

The ability to:

Innovation and

Value Creation Generate ideas to prolong the life span of hand tools



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Share best practices with co-workers in workplace safety and health

requirements






codes of ethics.

The ability to:

Learning to Learn Keep up-to-date on latest knowledge and innovations in hand tools

Anticipate possible failure of hand tools and appropriate measures to take It refers to the ability to

develop and improve



work.

Tools and equipment must include:

Personal protective equipment

Measuring tools

Setting tools and devices

Hand tools

Material movement equipment

Procedures and supporting documents must include:

Job instructions

Work and/or job specifications

Workshop drawings

Engineering drawings

Report sheets

Regulations must include:

Workplace Safety and Health Act

Range of

Application






Skill Code PRE-OPL-4002-1

Skill Category Operations Planning

Skill Sub-Category


Skill Plan Resources to Meet Production Processes

Skill Description This skill describes the ability to plan required resources for production

processes over specified timeframes taking into account resources

available and required. This includes ensuring the optimum use of

resources and meeting quality assurance procedures.

Knowledge and

Analysis

It refers to

gathering, cognitive

processing,

integration and

inspection of facts

and information

required to perform

the work tasks and

activities.


Types of production processes

Method to determine production processes to be used

Resources required for production

Organisational procedures relating to resource planning

Quality assurance procedures related to planning resource needs

Workplace Safety and Health regulations

Application and

Adaptation

It refers to the ability

to perform the work

tasks and activities

required of the

occupation, and the

ability to react to

and manage the

changes at work.

The ability to:

Determine production processes to be used

Obtain production specifications to identify resources required for

production

Estimate resources required in accordance with production process

and organisational procedures

Identify potential problems which may affect the availability of

resources

Resolve resource supply or quality issues in accordance with

organisational procedures

Record all resource data in accordance with organisational

requirements

Innovation and

Value Creation


to generate

purposive ideas to

improve work

performance and/or

enhance business

values that are

aligned to

organisational

The ability to:

Ensure optimum use of resources when planning resource

requirements to meet production processes

Adhere to quality assurance procedures when planning resource

requirements to meet production processes



Social Intelligence

and Ethics


to use affective

factors in

leadership,

relationship and

diversity

management guided

by professional

codes of ethics.

The ability to:

Communicate additional support required to carry out production

processes

Apply ethical work practices when planning resource needs

Learning to Learn


to develop and

improve one’s self

within and outside of

one’s area of work.

The ability to:

Ascertain best practices from past resource plans to aid in planning

resource needs

Range of Application (where applicable) It refers to the

critical

circumstances and

contexts that the

skill may be

demonstrated.

Resources required for production processes must include:

Manpower

Equipment and tools

Materials and parts

Special resources

Human resources

Time



Skill Code AER-MAI-2013-1.1

Skill Category Maintenance

Skill Sub-Category

(where applicable)


(Mechanical)

Skill Perform Aircraft General Maintenance

Skill Description This skill describes the ability to perform aircraft general maintenance in

accordance with applicable technical manuals and organisational procedures.


Knowledge and

Analysis Type of lubricants and lubricating techniques

Techniques for removal and installation of components

Types of labels for tagging components

Types of ground support equipment and their uses

Aircraft towing operations

Process of identifying parts for repair and/or replacement

Operation, function and use of general test equipment

Cleaning techniques

Process of performing general cleaning of aircraft components

Process of performing general corrosion control

Areas that require corrosion control

Detection of different kinds of corrosion

Process of performing basic electrical practice

Procedures for reporting electrical defects in an aircraft

Electrical schematics of an aircraft

Corrosion prevention and treatment techniques

Types and purposes of maintenance documentation









The ability to:

Application and

Adaptation Apply general lubrication

Remove and install components

Operate ground support equipment

Prepare aircraft for towing

Identify parts for repair and/or replacement

Perform general cleaning of aircraft components

Perform general corrosion control

Perform basic electrical practice

Process required maintenance documentation in accordance with

regulatory requirements







work.

The ability to:

Innovation and

Value Creation It refers to the ability to


to improve work

performance and/or


that are aligned to


Identify opportunities for work process improvement

The ability to:

Social Intelligence

and Ethics Collaborate with co-workers while performing aircraft general maintenance

tasks

Report to supervisor for assessment of the damage or defects against

damage or wear limits

Report maintenance progress to supervisor

Report to tow leader that aircraft is ready for towing

Reinstate work area in accordance with organisational housekeeping

requirements.






codes of ethics.

The ability to:

Learning to Learn Perform self-reflection on the current maintenance processes and propose

feasible improvements It refers to the ability to

develop and improve



work.



Regulations must include

General airworthiness requirements


Environmental regulations

Maintenance procedures and manuals must include

Company organisational procedures

Technical manuals

Range of








Skill Sub-Category

(where applicable)


(Avionics)

Skill Perform Electrical Terminations and Connections

Skill Description This skill describes the ability to perform electrical terminations and

connections, namely, crimping, soldering, wire wrapping and wire harnessing

using appropriate resources.


Knowledge and

Analysis Types of aircraft wires and termination devices

Approved types of electrical terminations and connections tools and their

main features

Procedure for splicing and terminating wires with crimp-type terminal

devices

Characteristics of acceptable crimped terminal devices

Types of crimp-type connectors

Types and sizes of contacts

Removal and installation of contacts and connectors

Types of solder and their compositions

Fundamentals and procedure of soldering

Fundamentals and procedure of wire wrapping

Types and sizes of wires used in wrapping connections

Types of aircraft wires, accessories and wiring termination devices

Wiring diagrams of wire harnesses

Purpose and main features of making wire markings








The ability to:

Application and

Adaptation Splice and terminate wires with crimp-type terminal devices

Remove and insert contacts of crimp-type connectors

Apply appropriate soldering and de-soldering methods

Perform wire wrapping connections

Fabricate wire harnesses









work.



The ability to:

Innovation and

Value Creation Identify opportunities for work process improvement



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Collaborate with co-workers for on-time completion of all maintenance

tasks

Report maintenance progress to supervisor on completion of each stage

of work

Share best maintenance practices with co-workers

Reinstate work areas according to organisational housekeeping standards






codes of ethics.

The ability to:



develop and improve



work.




Confined space safety requirements (MOM)


Safety data sheet



Technical manuals

Fabrication drawings

Range of

Application








Skill Sub-Category

(where applicable)


(Avionics)

Skill Perform Electrical Measurements

Skill Description This skill describes the ability to perform measurements of basic electrical

parameters in aircraft electrical systems using appropriate resources. It also

includes checking the serviceability of electrical components, wires and

cables.


Knowledge and

Analysis Electrical parameters

Electrical units of measure

Functions of basic electrical measuring equipment

Procedure and precautions for electrical parameters measurement

Electrical properties of basic electrical components

Nominal values and tolerances of resistors and capacitors

Appropriate test equipment for checking serviceability of basic electrical

components

Procedure and precautions for checking serviceability of basic electrical

components

Good physical conditions in wires and cables

Electrical properties of wires and cables

Appropriate test equipment for checking serviceability of wires and cables

Procedure and precautions for checking serviceability of wires and cables








The ability to:

Application and

Adaptation Observe and apply safety practices at the workplace when performing

electrical measurements

Identify basic electrical parameters and respective units of measure

Measure voltage, current, power, frequency and phase sequence in

accordance with technical manuals

Check serviceability of basic electrical components in accordance with

technical manuals

Check serviceability of wires and cables in accordance with technical

manuals







work.



The ability to:

Innovation and




to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Collaborate with co-workers when performing electrical measurement

tasks

Report to supervisor on completion of each stage of electrical

measurements

Reinstate work areas in accordance with organisational housekeeping

requirements






codes of ethics.

The ability to:



develop and improve



work.






Work procedures and manuals must include:


Technical manuals

Fabrication drawings

Safety data sheet

Range of








Skill Sub-Category

(where applicable)

Component Repair and

Overhaul (Avionic)

Skill Maintain Aircraft Communication Components

Skill Description This skill describes the ability to service and repair various aircraft

communication system components using appropriate tools, equipment,

materials and methods and to conduct functional tests in accordance with

applicable technical manuals and organisational procedures.


Knowledge and

Analysis Aircraft audio systems

Aircraft communication systems

Handling of semi-conductor devices and circuit board

Awareness of handling electrostatic discharge sensitive (ESDS) devices

Functional testing of aircraft audio and communication systems

Processing maintenance documentation







The ability to:

Application and

Adaptation Perform bench checks of aircraft audio components according to


Repair aircraft audio components according to technical manuals and


Perform bench checks of aircraft communication components according to


Repair aircraft communication components to technical manuals and








work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics






codes of ethics.

Communicate with co-workers for on-time completion of aircraft

communication system components maintenance, service and repair

tasks

Report to supervisor on completion of aircraft communication system

components maintenance tasks in accordance with organisational

requirements.


requirements.

N/A

Learning to Learn


develop and improve



work.

Range of

Application




Bench checks of aircraft audio components according to organisational

procedures that must include:

Observe and apply safety practices in workplace when carrying out bench

check of aircraft audio components

Conduct visual checks on physical condition of aircraft audio components

Verify component serial and part number against job card

Use appropriate test equipment to test aircraft audio components

according to technical manual

Record results of tests according to organisational procedures

Determine serviceability of component and route to appropriate station for

action according to organisational procedures

Aircraft audio components according to technical manual and organisational

procedures that must include:

Observe and apply safety practices in workplace when testing and

repairing aircraft audio components

Check to ensure approved components and parts are received for

repairing audio component

Conduct visual checks on physical condition of components

Conduct diagnostic tests on audio equipment before disassembling the

equipment for repair according to technical manual

Disassemble components to determine area of fault

Carry out repairs according to technical manual

Conduct tests to ensure components and parts are working properly

Carry out full functional checks to determine serviceability of component


Bench checks of aircraft communication components according to

organisational procedures that must include:

Observe and apply safety practices in workplace when carrying out bench

check of aircraft communication components



Conduct visual checks on physical condition of aircraft communication

components

Verify component serial and part number against job card

Use appropriate test equipment to test aircraft communication

components according to technical manual


Determine serviceability of aircraft communication components and route

to appropriate station for action according to organisational procedures

Aircraft communication components repair to technical manual and

organisational procedures that must include:

Observe and apply safety practices in workplace when testing and

repairing aircraft communication components

Check to ensure approved components and parts are received for

repairing aircraft communication components

Conduct visual checks on physical condition of components

Conduct diagnostic tests on aircraft communication equipment before

disassembling the equipment for repair according to technical manual

Disassemble aircraft communication components to determine area of

fault

Carry out repairs on aircraft communication components according to

technical manual

Conduct tests on aircraft communication components to ensure

components and parts are working properly

Carry out full functional checks to determine serviceability of aircraft

communication components


Ensure documentation is completed in accordance with organisational

procedures and regulatory requirements





Skill Sub-Category

(where applicable)


(Mechanical)

Skill Maintain Airframe Electrical Systems

Skill Description This skill describes the ability to maintain airframe electrical systems using

appropriate resources and conduct functional tests after maintenance work. It

also includes the maintenance of flight control systems, hydraulic power

systems, landing gear systems and door systems.


Knowledge and

Analysis Aircraft roll, pitch and yaw control

Pascal’s principles of hydraulic power transmission

Main components and operation of flight control systems

Main component s and operation of hydraulic power systems

Main components and operation of landing gear systems

Main components and operation of door systems

Maintenance of flight control, hydraulic power, landing gear and door

systems

Operational checks on flight control, hydraulic power, landing gear and

door systems

Safety precautions in maintaining flight control, hydraulic power, landing

gear and door systems








The ability to:

Application and

Adaptation Observe and apply safety practices in workplace when maintaining

airframe electrical systems

Prepare for functional checks of airframe electrical systems in accordance

with applicable technical manuals

Check systems visually in accordance with applicable technical manuals

Remove system components for access, bench checks or overhaul

Clean system components and installations using appropriate materials

and methods

Install system components in accordance with applicable technical

manuals

Prepare for operational checks of airframe electrical systems


organisational procedures and regulatory requirements







work.



The ability to:

Innovation and




to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence


tasks


of work








codes of ethics.

The ability to:



develop and improve



work.







Technical manuals

Electrostatic Discharge Sensitivity (ESDS)

Range of








Skill Sub-Category

(where applicable)


(Mechanical)

Skill Maintain Aircraft Environmental Systems

Skill Description This skill describes the ability to maintain aircraft environmental systems

using appropriate resources and conduct functional tests after maintenance

work. It also includes the maintenance of air conditioning and cabin

pressurisation systems, ice and rain protection systems, pneumatic and

vacuum systems, water and waste systems, equipment and furnishings, fire

protection systems and oxygen systems.


Knowledge and

Analysis Basic theory of pneumatics

Sources of pneumatic air supply

Main components and operation of air conditioning and cabin

pressurisation systems

Main components and operation of ice and rain protection systems

Main components and operation of pneumatic and vacuum systems

Maintenance of air conditioning and cabin pressurisation, ice and rain

protection and pneumatic and vacuum systems

Operational checks on air conditioning and cabin pressurisation, ice and

rain protection and pneumatic and vacuum systems

Safety precautions in maintaining air conditioning and cabin

pressurisation, ice and rain protection and pneumatic and vacuum

systems








The ability to:

Application and

Adaptation Observe and apply safety practices at the workplace when maintaining

aircraft environmental systems

Prepare for functional checks on aircraft environmental systems in

accordance with applicable technical manuals




and methods


manuals

Prepare for operational checks of aircraft environmental systems









work.



The ability to:

Innovation and




to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence


tasks


of work








codes of ethics.

The ability to:



develop and improve



work.






• Company organisational procedures

• Technical manuals

• Electrostatic Discharge Sensitivity (ESDS)

Range of








Skill Sub-Category

(where applicable)


(Avionics)

Skill Maintain Aircraft Instrument Systems

Skill Description This skill describes the ability to maintain aircraft instrument systems using


also includes the maintenance of air data systems and instruments,

gyroscopic instruments and compass systems, indicating and warning

systems and flight data recording systems.


Knowledge and

Analysis Pitot (total), static and dynamic pressures

Rigidity and precession of gyroscopes

Earth magnetic field and magnetic variation

Types and sources of flight data

Main components and operation of air data systems and instruments

Main components and operation of gyroscopic instruments and compass

systems

Main components and operation of indicating and warning systems

Main components and operation of flight data recording systems

Maintenance of air data systems and instruments, gyroscopic instruments

and compass systems, indicating and warning systems and flight data

recording systems

Operational checks on air data systems and instruments, gyroscopic

instruments and compass systems, indicating and warning systems and

flight data recording systems

Safety precautions in maintaining air data systems and instruments,

gyroscopic instruments and compass systems, indicating and warning

systems and flight data recording systems










The ability to:

Application and


aircraft Instrument systems

Prepare for functional checks on aircraft instrument systems in

accordance with applicable technical manuals




and methods


manuals

Prepare for operational checks on aircraft instrument systems









work.

The ability to:

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to



The ability to:

Social Intelligence


tasks


of work








codes of ethics.

The ability to:


feasible improvements


develop and improve



work.







Maintenance procedures and manuals must include:


Technical manuals


Range of








Skill Sub-Category

(where applicable)


(Avionics)

Skill Maintain Aircraft Navigation and Automated Flight Systems

Skill Description This skill describes the ability to maintain aircraft navigation and autoflight

(automated flight) systems using appropriate resources and conduct

functional tests after maintenance work.


Knowledge and

Analysis Fundamentals of radar navigation

Fundamentals of radio navigation

Fundamentals of inertial navigation

Function and operation of flight controls

Sub-systems of automated flight control systems

Main components and operation of radar navigation systems

Main components and operation of radio and inertial navigation systems

Main components and operation of automated flight control systems

Maintenance of radar navigation, radio and inertial navigation and

automated flight control systems

Operational checks on radar navigation, radio and inertial navigation and

automated flight control systems

Safety precautions in maintaining radar navigation, radio and inertial

navigation and automated flight control systems

Maintenance documentation







The ability to:

Application and


aircraft navigation and autoflight systems

Prepare for functional checks of aircraft navigation and autoflight systems

in accordance with applicable technical manuals




and methods


manuals

Prepare for operational checks on aircraft navigation and autoflight

systems


organisational procedures and regulatory requirements







work.



The ability to:

Innovation and




to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence


tasks


of work








codes of ethics.

The ability to:



develop and improve



work.




Radiation Protection Act



• Company organisational procedures

• Technical manuals

• Electrostatic Discharge Sensitivity (ESDS)

Range of

Application








Skill Sub-Category

(where applicable)


(Mechanical)

Skill Maintain Aircraft Fuel and Engine Electrical Systems

Skill Description This skill describes the ability to maintain aircraft fuel and engine electrical

systems using appropriate resources and conduct functional tests after

maintenance work. It also includes the maintenance of auxiliary power units,

fuel systems, engine ignition and starting systems, engine air, oil, and thrust

reverser indicating systems and engine control.


Knowledge and

Analysis Main components and operation of auxiliary power units

Main components and operation of fuel systems

Main components and operation of engine ignition and starting systems

Main components and operation of engine air, oil, and thrust reverser

indicating systems

Main components and operation of engine controls and indication systems

Maintenance of auxiliary power units, fuel systems, engine ignition and

starting systems, engine air, oil and thrust reverser indicating systems and

engine controls

Operational checks of auxiliary power units, fuel systems, engine ignition

and starting systems, engine air, oil and thrust reverser indicating systems

and engine controls

Safety precautions in maintaining auxiliary power units, fuel systems,

engine ignition and starting systems, engine air, oil and thrust reverser

indicating systems and engine controls










The ability to:

Application and


aircraft fuel and engine electrical systems

Prepare for functional checks of aircraft fuel and engine electrical systems

in accordance with applicable technical manuals




and methods


manuals

Prepare for operational checks on aircraft fuel and engine electrical

systems









work.

The ability to:

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to



The ability to:

Social Intelligence


tasks


of work








codes of ethics.

The ability to:



develop and improve



work.







Maintenance procedures must include

Company organisational procedures and manuals

Technical manuals


Range of








Skill Sub-Category

(where applicable)


(Avionics)

Skill Maintain Aircraft Electrical Systems

Skill Description This skill describes the ability to maintain aircraft electrical systems using


also includes the checking of electrical installations and maintenance of

electrical power and lighting systems.


Knowledge and

Analysis Basic theory of alternating current (AC) and direct current (DC) machines

Main components and functions of electrical installations

Main components and operation of electrical power systems

Main components and operation of lighting systems

Physical features of serviceable wires and wire-loom installations

Procedure of checking electrical installations

Safety precautions in checking aircraft electrical installations

Procedure for maintaining lighting systems

Procedure for operational checks of electrical power systems

Operational checks of electrical power systems

Safety precautions in maintaining electrical power and lighting systems








The ability to:

Application and


aircraft electrical systems

Prepare for functional checks of aircraft electrical systems in accordance

with applicable technical manuals




and methods


manuals

Prepare for operational checks on aircraft electrical systems









work.



The ability to:

Innovation and




to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence


tasks


of work








codes of ethics.

The ability to:



develop and improve



work.






Maintenance procedures and manuals must include:


Technical manuals

Range of

Application








Skill Sub-Category

(where applicable)


(Mechanical)

Skill Perform Electrical Wiring Interconnection System (EWIS) Maintenance

Skill Description This skill describes the ability to identify and correct wiring system

degradation. It also includes the concept of zonal inspection as well as

adoption of proactive maintenance and the technical competencies as

referenced from EASA EWIS Training Programme (AMC 20-22).


Knowledge and

Analysis Electrical system maintenance safety practices

General practices for LRU replacement

Wire bundle installation maintenance practices

Termination and storage of unused wires

Electrical bonding and grounding

Overview of maintenance manual structure

Quality of electrical insulation

Identification of connective devices

Typical causes of damage

Sources of aircraft internal contamination

Different types of inspection methods

Generic standards of inspection

Zonal inspection requirements

Human factors influencing inspection

Inspection criteria for wire and wire bundles

Cautions and protections prior to inspection

Visual inspection procedures

Contamination protection planning

Protection of EWIS during aircraft maintenance and repair

Cleaning process on wiring systems during maintenance and repair







The ability to:

Application and

Adaptation Identify criteria of inspection in accordance with standard practices

Demonstrate the correct use of electrical instruments, tools and

equipment

Verify the serviceability of electrical wiring interconnection system

Follow up to do corrective action on defective wires, wiring devices and

termination devices







work.



The ability to:

Innovation and

Value Creation Analysing re-occurring problems causing “No Fault Found” on removed

LRU It refers to the ability to


to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Collaborate with co-workers for on-time completion of all maintenance,

repair and overhaul tasks as appropriate.

Apply safe work practices during maintenance work


requirements

Report maintenance process to supervisor on completion of each stage of

tasks assigned in accordance with organisational requirements






codes of ethics.

Learning to Learn N/A


develop and improve



work.




Procedures must include:

Organisational processes and procedures

Technical manual and instructions

Range of

Application






Skill Code AER-QUA-2117-1.1

Skill Category Quality

Skill Sub-Category

(where applicable) Inspection

Skill Perform Visual Testing

Skill Description This skill describes the ability to perform visual inspection and/or testing of

engineering material, component and fabrication items including casting,

welds and wrought products. It also includes skills in using appropriate

equipment and tools, evaluating and reporting test results in according with

industry standards.


Knowledge and

Analysis Personal protective equipment, industry safety practices and material

safety data sheets

Physical principles of visual testing

Product technologies

In-service flaws

Capabilities and limitations of visual testing

Visual testing equipment and their applications

Visual testing of engineering products

Reporting of visual test results







The ability to:

Application and

Adaptation Prepare for visual testing of general engineering products

Perform visual testing of general engineering products

Report visual test results

Perform post-test activities It refers to the ability to






work.



N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Report faulty visual testing equipment to supervisor for follow up action as

appropriate

Report observed discontinuities to appropriate person in accordance with


Ensure observed discontinuities are properly documented as per

regulatory requirements and approved by relevant authorities






codes of ethics.

N/A

Learning to Learn


develop and improve



work.



Procedures must include:

Organisational processes and procedures

Work Instructions

Technical manuals

Range of








Skill Sub-Category

(where applicable)

Quality Management

System

Skill Supervise Quality Procedures

Skill Description This skill describes the ability to apply, maintain and supervise internal quality

systems, external suppliers and quality control record systems and apply

them to the workplace. It also includes reviewing procedures to provide

solutions to quality improvement, identifying and selecting quality suppliers

and developing and maintaining quality control record systems.


Knowledge and

Analysis Relevant quality standards, regulations, and customer requirements

Quality assurance information and advice

Application of quality concepts to problem solving and quality data

collection and analysis

Organisation's products and processes to improvement of the quality

system

Practical quality procedures or processes

System in the workplace in applying quality outcomes

Processes required for quality and continuous improvement

Quality requirements of the precision engineering field

Recording and reporting quality non-conformities and issues

Interpret customer specifications for quality conditions and indication

Relevant quality standards, regulations, and customer requirements

Need and means for selection of suppliers

Advise quality goals and specifications to suppliers

Documentation requirements of quality systems including the requirement

for effective quality record keeping systems









The ability to:

Application and

Adaptation Monitor quality of materials and equipment received from suppliers is

closely to ensure organisational quality standards are met

Apply quality standards to ensure conformance to specifications and

customer expectations

Monitor product quality to ensure conformance to specifications and

customer expectations

Evaluate materials of identified suppliers according to specifications

Evaluate and select quality systems of identified suppliers

Identify, classify and store records required for reference and quality

audits according to organisational guidelines

Collect and add relevant documents systematically to records, including

product specifications, supplier traceability documentation, production run

and defects statistics

Maintain records for the required period and archive according to

organisational procedures and legislative requirements

Audit records against predetermined criteria in accordance with

organisational procedures and quality programme







work.

The ability to:

Innovation and

Value Creation Record and analyse statistical data on production runs (if applicable)

Record and analyse statistical data on defects

Recognise and compare historical data, future equipment use, production

requirements and standard operating procedures so as to be job-ready It refers to the ability to


to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Document and communicate quality of materials to selected suppliers

Discuss and document complaints procedures

Note any discrepancies found and report in accordance with







codes of ethics.

The ability to:

Learning to Learn Review quality procedures systematically, to identify opportunities for

improvement


develop and improve



work.



Tools and equipment must include:

Measuring equipment

Comparative equipment

Quality control tools,

Statistical analysis equipment and processes


Charts, tables, spreadsheets and statistical process controls

Workplace based quality documentation

Organisational policy

Job description

Standard operation procedures

Appropriate codes of conduct

Quality work instructions

Rules and regulations must include:


Industry codes of practice

International quality standards

Range of

Application








Skill Sub-Category

(where applicable) Metrology

Skill Perform Calibration and Testing for Measuring Instruments

Skill Description This skill describes the ability to calibrate and test measuring instruments in

accordance with calibration and adjustment procedures and ISO/IEC

17025:2005 standards.


Knowledge and

Analysis Need for reliable measurement

Metrological classification

Measurement terminology

Risk associated with statistical decision making

Measurement of data and statistics

Characteristics of statistical data

Measurement error

Precision and accuracy

Measurement uncertainty

International measurement systems and measurement standard

Random uncertainty

Estimation of systematic uncertainty

Overall uncertainty

Guide to the expression of uncertainty of measurement

Management requirements of ISO/IEC 17025

Technical requirements ISO/IEC 17025







The ability to:

Application and

Adaptation Interpret ISO/IEC 17025:2005 requirements for testing and calibration

laboratories

Calibrate measuring instruments in accordance with manufacturers’

specifications and organisational procedures

Adjust measuring instruments in accordance with manufacturers’


Test measuring instruments in accordance with manufacturers’


Evaluate calibration reports for out-of-house calibration







work.



N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Apply safe work practices during maintenance work

Reinstate calibration laboratory in accordance with organisational

housekeeping requirements It refers to the ability to





codes of ethics.

The ability to:

Learning to Learn Interpret the content of a typical calibration report

Assess risks associated with statistical decision making It refers to the ability to

develop and improve



work.

Procedures and Standards must include:

International measurement systems and measurement standards

ISO/IEC 17025

Appropriate work documents

Approved written work instructions

Range of

Application






Skill Code PRE-QUA-3005-1


Skill Sub-Category (where applicable)

N/A

Skill Apply ISO 9001 Quality Management System to Audit Requirements

Skill Description

This skill describes the ability to apply the knowledge and skills to determine

auditing requirements of ISO 9001 Quality Management System (QMS). It

also includes interpreting ISO 9001QMS standards requirement, establishing

connections and audit trails between clauses and respective operating

department/functional areas in the organisation.

Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.


Quality and product/service terms

Concepts, intent and the application of the “process approach”

Product/service realisation cycle

Quality policy, objectives and target of the organisation

Eight Quality Management principles

Modern Quality Management System and the development of ISO 9001

QMS

Quality Management System requirements

Application and Adaptation It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.

The ability to:

Identify customers and other interested parties as well as their

requirements, needs and expectations

Establish the organisation’s policies and objectives for the desired

outcome

Identify all the processes needed to produce the intended outputs

Develop an audit scope in accordance to the organisation business

activities

Identify evidence of relevant exclusion clauses in accordance to

organisation processes

Develop an interaction chart between the ISO 9001 QMS requirements

and the organisation processes

Develop and document work documents for the audit process




Innovation and Value Creation It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.

The ability to:

Provide constructive suggestions to improve on quality system and work

processes according to organisational procedures

Review report on abnormalities and problems encountered and offer

improvements at appropriate platforms

Contribute ideas to improve desired outcomes of products and services

in accordance to organisational goals

Social Intelligence and Ethics It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

The ability to:

Establish networks and working relationships with others to enhance

team effectiveness

Seek appropriate advice for own work improvement from relevant

personnel

Carry out improvement of own work and quality performance according

to feedback received

Discuss performance measures with designated personnel to determine

time, output and quality achievements

Learning to Learn It refers to the ability to develop and improve one’s self within and outside of one’s area of work.

The ability to:

Participate in reviewing work improvement activities

Participate in enhancing key performance indicators




Range of Application (where applicable) It refers to the critical circumstances and contexts that the skill may be demonstrated.


Quality manuals

Quality procedures

Work instructions

Evidence documentation

Audit plan

Audit checklist guide

Audit forms

Audit summary

Audit findings

Meeting records


Workplace Safety and Health procedures

Quality Management System (QMS) requirements

Legal/industrial requirements

Customer requirements

Organisation requirements






Skill Sub-Category

(where applicable)

Quality Management

System

Skill Conduct Internal Audit on Management System

Skill Description This skill describes the ability to conduct and report an internal audit in

accordance with ISO 19011 requirements.


Knowledge and

Analysis Elements of the management system being audited

Audit programme

Initialisation of an audit

Documentation review

Audit objectives, scope and criteria

Preparation of audit plans

Assignment of audit team responsibilities

Working documents for auditors

ISO19011 guidelines for Auditing Management System

Information sources for audit

Effective site survey and observation

Use of document reviews to collect and verify information

Use of auditing techniques to gather evidence

Use of audit evidence to generate audit findings

Methods to manage disagreement between auditor and auditee

Preparation of audit report

Approval process for audit report

Client’s requirements on distribution of audit reports

Confidential nature and non-disclosure requirements on audit information

Follow-up audit










The ability to:

Application and

Adaptation Initiate audit in accordance with internal audit programmes

Conduct document reviews to ensure conformity of system with audit

criteria

Prepare audit plans in accordance with audit objectives and scope

Prepare work documents in accordance with internal audit plan

Conduct opening and closing meetings in accordance with organisational

procedures or guidelines in accordance to the ISO19011 standard

Identify information sources in accordance with audit scope and plans

Observe workplace activities and conditions to collect relevant information

in accordance with audit plans

Review documents and records to collect and verify information in

accordance with audit plans

Evaluate information collected against audit criteria for the generation of

audit findings

Review audit findings to reach audit conclusion in accordance with audit

objectives

Prepare audit reports in accordance with organisational procedures, legal

requirements or guidelines in ISO19011

Distribute audit reports to recipients in accordance with audit client’s

requirements

Obtain approval from audit client and auditees in accordance with

acceptable practices, if disclosure of content of audit information is

required







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Assign responsibilities of audit team in accordance to audit plan and

auditors characteristics

Conduct interviews with management and employees to collect and verify

information in accordance with audit plans

Obtain approval of audit reports






codes of ethics.




N/A

Learning to Learn


develop and improve



work.

Methods to identify conformity against must include:

Management system requirements

Singapore legal requirements in relation to the various industries

Customer requirements

Organisational requirements

Range of

Application









Skill Sub-Category

(where applicable)

Quality Management

System

Skill Apply Quality Systems

Skill Description This skill describes the ability to apply organisational quality systems,

procedures and policies to carry out daily work to meet quality system

requirements as well as maintaining and improving work quality.


Knowledge and

Analysis Organisational quality systems, procedures and policies

Interpretation of work instructions

Applicable product, process and quality specifications

Types and usage of quality system tools and equipment

Type and interpretation of quality records

Legislative and industrial framework for quality

Reporting and resolving non-compliances

Feedback for quality improvement







The ability to:

Application and

Adaptation Plan daily work to meet quality system requirements

Carry out daily work to meet quality system requirements

Maintain work quality It refers to the ability to






work.

The ability to:

Innovation and

Value Creation Improve work quality



to improve work

performance and/or


that are aligned to





The ability to:

Social Intelligence

and Ethics Cooperate with co-workers to maintain work quality by updating records

for quality control, non-conformity, non-compliance and customer

satisfaction It refers to the ability to





codes of ethics.

The ability to:

Learning to Learn Review and propose updates to organisational standard operating

procedures as applicable It refers to the ability to

develop and improve



work.


ISO 9001 and ISO 14001

Quality management system

Workplace-based quality documentation

Quality policies, procedures and records

Organisational standard operation procedures

Work instructions

Appropriate codes of conduct



Range of

Application







Skill Code AER-WSH-2011-1.1

Skill Category Workplace Safety and

Health

Skill Sub-Category


Skill Perform Basic Safety Practices and Documentation

Skill Description This skill describes the ability to adopt and comply with basic safety practices

and documentation procedures at the workplace in accordance with

organisational procedures. It also includes practice of environmental, health

and general safety at the workplace as well as processing documentation in

compliance with airworthiness requirements.


Knowledge and

Analysis Workplace Safety and Health Act

Foreign Object Damage (FOD) safe practices

Human factors and error management

Organisation’s safety rules and regulations

Importance of safe work practices to prevent death, injury or damage to

assets

Behaviours that trigger unsafe working environments

Importance of usage of personal protective equipment and clothing

Types of safety signs and symbols, and warning labels

Toxic and hazardous substances

5S concept and importance

Interpretation and usage of technical manuals

Usage of different types of tools and equipment

Cleaning and corrosion prevention methods







The ability to:

Application and

Adaptation Apply environmental, health and general safety at the workplace

Practise safety precautions according to organisation’s safety procedures

and environmental guidelines when storing, using, handling and disposing

of toxic and hazardous substances

Organise the workplace in a clean, efficient and safe manner in

accordance with organisational standards

Handle tools and equipment with care and precaution

Perform tools and equipment maintenance and accountability checks on

completion of work, and store them in their respective locations







work.




The ability to:

Innovation and

Value Creation Identify types of workplace hazards and apply precautionary measures



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Report all incidents, accidents and hazards occurred to a supervisor







codes of ethics.

The ability to:

Learning to Learn Perform self-reflection on the current safety practices and propose


develop and improve



work.




Safety and precautionary procedures must include:

5S housekeeping practices

Range of

Application







Skill Code

PRE-WSH-4005-1

Skill Category Workplace Safety and Health


N/A

Skill Title Supervise Manufacturing Work for Workplace Safety and Health

Skill Description

This skill describes the ability to identify common safety and health hazards and take appropriate control measures while working in the metal working or other manufacturing industry. It also includes the ability to identify WSH hazards, evaluate and control risks, carry out WSH inspections, implement WSH training and promotional programmes, conduct accident investigations and prepare reports.


The ability to understand: Importance of Workplace Safety and Health (WSH)

Consequences of unsafe work practices and workplace conditions

Salient WSH legal and other requirements relevant to manufacturing

industry

Overview of WSH management system

WSH duties and responsibilities of supervisor in the manufacturing

industry

Risk management process

Typical hazards in manufacturing industry

Methods for hazard identification

WSH control measures

5S housekeeping

Types of organisational WSH inspections

WSH training and promotional programmes

Incident investigation and reporting

Permit-To-Work (PTW)


The ability to: Identify WSH hazards, evaluate and control risks in manufacturing

industry in accordance with risk management process

Carry out WSH inspections in accordance with organisational

inspection procedures

Implement WSH training and promotional programmes in

accordance with legal and other organisational requirements

Conduct incident investigation and prepare report in accordance with

legal and other organisational requirements





The ability to: Provide constructive suggestions to evaluate WSH hazards at the

workplace

Contribute ideas to improve desired outcomes of process, human

and cultural factors and workplace or work-related factors in

accordance to legal and organisational requirements


The ability to: Identify the unsafe acts or conditions present and recommend

corrective actions to management


The ability to: Reflect on possible errors in evaluating risks

Keep up-to-date on changes in the Workplace Safety and Health Act

Range of Application (where applicable) It refers to the critical circumstances that the skill may be demonstrated.

Tools and equipment must include: Workplace Safety and Health signage

Personal protective equipment

Procedures and supporting documents must include: Appropriate work documents

Work instructions

Organisation work procedures and specifications

Rules and regulations must include: Workplace Safety and Health Act

Approved codes of practice




Skill Code PRE-MPI-2005-1

Skill Category Manufacturing Productivity and Innovation


N/A

Skill Apply Lean Thinking in the Workplace

Skill Description

This skill describes the ability to apply LEAN thinking in the workplace. It also

includes the ability to interpret LEAN thinking, apply the principles of LEAN,

identify types of wastes in the workplace, carry out Standardised Work in the

workplace and apply thinking and problem-solving skills.



‘Lean’ history from Toyota Production System (TPS)

Importance of practicing 3M’s in the workplace

Link between ‘lean’ thinking with productivity

‘Lean’ metric to measure performance

Culture of continuous improvement in the organisation

Role and responsibility of member in a ‘lean’ project


The ability to:

Interpret ‘lean’ thinking to eliminate wastes and increase value-added

activities according to simulation guide

Apply the 5 principles of ‘lean’ as a framework for improvement activities

Identify 8 Types of Wastes in the workplace according to simulation

guide

Carry out standardised work in the workplace according to simulation

guide

Carry out waste elimination activities in the workplace

Apply A3 thinking for problem-solving skills




The ability to:

Carry out improvement activities based on the five principles of ‘lean’

Apply ‘lean’ quality tools in the workplace


The ability to:

Contribute ideas for work improvement activities

Check with designated personnel on work improvement activities

Report any problems encountered during waste elimination activities

Report any difficulties encountered applying the 5 principles of ‘lean’ in

the workplace


The ability to:

Reflect on problems encountered during waste elimination activities

Reflect on difficulties encountered applying the five principles of ‘lean’ in

the workplace




‘Lean’ thinking overview must include:

‘Lean’ definition

Benefits and results of ‘lean’

‘Lean’ history – from Toyota Production System (TPS)

Developing a ‘lean’ house/system

‘Lean’ metric

Introduction to ‘lean’ tools and techniques

‘Lean’ five key principles and tools

‘Lean’ versus productivity versus innovation

Importance of 3M’s

‘Lean’ culture in the organisation must include:

The need for a cultural of continuous improvement in the organisation

Business improvement is a journey

Mindset change

Build ‘lean’ culture

The role and responsibility of member in a ‘lean’ project

8 Types of Waste must include:

Work cycle with Type 1 and 2 wastes

Zero waste

Definition of each waste and examples

“Learning to see waste” group exercise

Understand standardisation in the workplace

A3 thinking must include:

Definition of A3

Definition of problem

Step-by-step of using A3

7 quality tools

5-why method

A3 worksheet

Standard work


Organisational procedures

Specifications

Work instructions

Technical manuals

Simulation guide for 8 Wastes

Simulation guide for standard work

A3 worksheet








Skill Category Manufacturing Productivity and Innovation


N/A

Skill Apply Basic Lean Techniques in the Workplace

Skill Description

This skill describes the ability to apply the methods and tools used for

identifying and assessing the actual and potential failures in product and

process designs in the workplace.



Cycle-time in the workplace

Importance and types of layout design in the workplace

Concept of Poka-Yoke in the workplace

Steps of creating value stream mapping in the workplace

Benefits of Process Mapping in the workplace

Strategy to implement the Business Improvement Project


The ability to:

Apply cycle time measurement techniques according to simulation guide

Simulate types of Layout Design for activities improvement

Apply Poka-Yoke technique in the workplace according to simulation

guide

Apply Value Stream Mapping in the workplace according to simulation

guide

Apply Process Mapping for understanding activities flow

Identify and implement Business Improvement Project




The ability to:

Contribute ideas for business improvement project


The ability to:

Report any abnormalities encountered in cycle time measurement

Report any problems encountered during simulation of layout design

Report any difficulties encountered in process mapping

Check with designated personnel on business improvement project


The ability to:

Able to recommend continuous improvement in the workplace

Reflect on problems encountered during simulation of layout design and

seek ways to improve

Reflect on difficulties encountered in process mapping and seek ways to

improve


Cycle time measurement must include:

Cycle time

Capacity calculation

Layout design must include:

Types of layout

Batch versus continuous flow

Business improvement project must include:

Project charter

Project tracking

Performance measurement

Project presentation

Tool and equipment must include:



Lego

Jigsaw

Video

Flip chart

Digital camera


Organisational procedures

Specifications

Work instructions

Technical manual

Simulation guide for cycle time

Simulation guide for Poka-Yoke

Simulation guide for Value Stream Mapping






Skill Category Manufacturing Productivity and

Innovation


N/A

Skill Title Supervise Work Improvement Processes

Skill Description This skill describes the ability to identify improvement goals for work teams, implement work improvement processes and standardise improved work processes at the workplace.


The ability to understand: Team’s key performance indicators and organisational goals

Principles of continuous process improvement, communication modes and

barriers

Roles and responsibilities of work teams and resource requirements

Importance and structure of an effective action plan

Application of continuous process improvement techniques

Purpose of control mechanisms

Ways to resolve issues in implementation of improvement activities

Methods of evaluating the work team results

Format of a report

Purpose of documenting changes in work processes


The ability to:

Identify key performance indicators in accordance to the types of work

improvement activities

Develop action plan in accordance to organisational requirements and work

improvement activities at the workplace

Train work teams to apply continuous process improvement techniques

Apply control mechanisms to monitor the progress of work teams

Facilitate work teams to complete improvement activities

Evaluate results of work teams against the expected key performance indicators

Prepare report on outcomes of improvement activities and document

implemented changes in the work processes in accordance to organisational

goals and procedures




The ability to:

Contribute ideas to improve work activities and key performance indicators in

accordance to organisational goals


The ability to:

Obtain approval from designated personnel to carry out work improvement

activities

Report any abnormality and problems encountered in identifying and carrying

out work improvement activities

Communicate to work team on the key performance indicators to be achieved

Resolve any unmet goal with the work teams in accordance with organisational

procedures


The ability to:

Participate in reviewing work improvement activities

Participate in enhancing key performance indicators



Range of Application (where applicable) It refers to the critical circumstances that the skill may be demonstrated.

Work improvement activities must include:

Productivity improvement

Cost reduction or saving

Product quality improvement

Customer service improvement

Process or line improvement

Production machine efficiency improvement

Machine maintenance efficiency improvement

Defect reduction

Safety, health and environment improvement

Facilities and security enhancement

Key Performance Indicators (KPIs) must include:

Management indicators

Operating profit

Productivity of labour, machine or energy

Cost reduction or saving

Value of warranty claims

Number of customer complaints

Customer satisfaction index

Quality indicators

o Process defect ratio

o Cost of process defects

o Number of defects missed

o Number of warranty claims

o Overall process yield

Safety, health and environment indicators

Accident frequency

Accident severity ratio

Number of near-misses detected

Number of danger points detected

Number of improvements made to dangerous work

Process or line improvement

Overall equipment effectiveness

Availability ratio

Performance ratio

Quality ratio

Machine maintenance efficiency

Mean time between failure (MTBF)

Mean time to repair (MTTR)

Mean time to failure (MTTF)

Continuous process improvement techniques must include:

Plan-Do-Check-Act (PDCA) cycle

Problem-solving cycle

Expand-Focus Sequence

Specific-Measurable-Achievable-Resources-Timely (SMART) Goals



Data collection and analysis techniques must include:

Brainstorming

Pareto diagram

Cause-and-effect diagram

Check sheet

Data stratification

Flowchart

Control/Run charts

Workflow/process analysis

5W1H (who, what, where, when, why and how)

Control mechanisms must include:

Daily progress report

Milestone chart

Feedback meetings or sessions


Workplace Safety and Health procedures



Skill Code AER-PMA-3116-1.1

Skill Category Project Management

Skill Sub-Category


Skill Perform Project Planning

Skill Description This skill describes the ability to support production planning and apply them

to the workplace. It includes skills in using production planning software,

scoping and planning of production tasks.


Knowledge and

Analysis Keyboard skills and basic IT operator skills

Production planning software

Production and QA processes

Procurement and supply capability and constraints

Production scheduling, time management and milestones







The ability to:

Application and

Adaptation Use production planning software

Scope production tasks

Plan production tasks It refers to the ability to






work.

The ability to:

Innovation and

Value Creation Generate production schedules in accordance with enterprise standards

and procedures



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Present project plans and production schedule to relevant stakeholders,

management, supervisors and production workers

Obtain approval of management to adopt proposed production schedules It refers to the ability to





codes of ethics.

N/A

Learning to Learn


develop and improve



work.

N/A

Range of

Application






Skill Code BM-SPI-304E-1

Skill Category Planning and

Implementation

Skill Sub-Category


Skill Display Critical Thinking and Analytical skills

Skill Description

This skill describes the ability to apply critical thinking and analytical

skills for problem-solving. It also includes challenging and rethinking

ideas, analysing business issues to put forth recommendations to

stakeholders and enhancing creative thinking among team members.

Knowledge and

Analysis



integration and

inspection of facts and

information required to


and activities.


Methods to apply logical inquiry to issues

Barriers to creativity

Ways in which people may contribute to the critical thinking and

analysis process

Application and

Adaptation



and activities required

of the occupation, and

the ability to react to

and manage the

changes at work.

The ability to:

Analyse business issues through the use of critical-thinking to

make recommendations to relevant stakeholders

Innovation and Value

Creation


generate purposive

ideas to improve work

performance and/or

enhance business

values that are aligned

to organisational goals.

The ability to:

Challenge and rethink ideas and provide insights to relevant

stakeholders for continuous business improvement



Social Intelligence

and Ethics




and diversity

management guided

by professional codes

of ethics.

The ability to:

Make recommendations that are attuned to the needs of relevant

stakeholders and aligned to organisational objectives by

exercising empathy and organisational awareness to close the

gaps

Learning to Learn


develop and improve



work.

The ability to:

Develop a critical thinking mind-set when dealing with business

issues to improve the organisation’s business practices

Demonstrate problem-solving skills within own scope of work to

improve productivity and own work performance

Enhance creative thinking skills among team members to foster

innovation and improve organisational performance

Range of Application

(where applicable)


circumstances and

contexts that the skill

may be demonstrated.

Methods to apply logical inquiry to issues must include:

Understand and identify relevant objectives and issues

Formulate and raise key questions in a clear and concise manner

Gather and assess relevant information pertaining to business

situation

Use abstract ideas and interpret them appropriately

Recognise and assess implications and practical consequences



Skill Code ES-IP-301G-1

Skill Category People and Relationship

Management

Skill Sub-Category


Skill Facilitate Effective Communication and Engagement at the Workplace

Skill Description

This skill describes the ability to promote the use of effective communication

within a team. It also includes using conflict resolution and negotiation

strategies as well as building rapport with colleagues, stakeholders and

customers.

Knowledge and

Analysis



integration and




and activities.


Barriers to effective communication

Methods to coach staff in using effective communication techniques

Organisational and professional standards relating to communication

Ways that various types of diversity issues affect one’s communication

and negotiation with others in the workplace

Ways to validate information and history of conflict

Possible causes, sources and benefits of conflict

Sources of additional information, expert advice and mediation to assist

in conflict issues and assessment of a conflict situation

Conflict resolution approaches and their characteristics

Appropriate communication techniques for conflict resolution and

negotiation and their characteristics

Negotiation styles and their characteristics

Ways to confirm resolution of conflict and types of agreed follow-up

action

Application and

Adaptation






and manage the

changes at work.

The ability to:

Maintain channels of communication to update staff on latest and

relevant work-related information according to organisational

communication policies and procedures

Promote effective communication among staff taking into account

diversity issues

Assess conflict situation and develop appropriate conflict resolution

strategies to negotiate issues towards a mutually acceptable outcome




Creation

The ability to:

Seek opportunities for growth and innovation and new ways of thinking

as well as additional management options It refers to the ability to

generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Communicate organisational communication policies and procedures to

staff and monitor their compliance

Use appropriate communication techniques and tools to suit different

communication styles of people in formal and informal settings




and diversity

management guided by

professional codes of

ethics.

Learning to Learn The ability to:

Resolve conflict using appropriate conflict resolution strategies,

approaches and techniques It refers to the ability to

develop and improve



work.

Range of Application N/A

(where applicable)


circumstances and





Skill Code ES-IP-302G-1

Skill Category People and Relationship

Management

Skill Sub-Category


Skill Facilitate Effective Work Teams

Skill Description

This skill describes the ability to facilitate work team activities and improve a

team’s performance by promoting ownership and commitment amongst

team members. It also includes working on goals and targets set,

maintaining positive relationships and providing support and opportunities

for individual and team contributions.

Knowledge and

Analysis



integration and




and activities.


Rationale for communicating thoughts and feelings to justify a

position and responsibilities assigned to team members

Importance of the different roles in a team for achieving team goals

and objectives

Principles for setting goals and targets for individual and team

Characteristics of diversity and its impact on the relationship among

team members

Importance of creating opportunities for team members to contribute

ideas and skills

Differences between constructive and destructive criticism

Communication techniques to facilitate a discussion

Application and

Adaptation






and manage the

changes at work.

The ability to:

Provide resources, assistance and support needed by team

members to complete projects or work activities

Analyse project control reports and performance assessment results

to ascertain team performance and provide feedback and criticism to

team members using appropriate communication techniques

Involve team members in the planning of work activities to promote

ownership and commitment to work plan

Delegate duties and responsibilities taking into consideration the

competencies of individual team members




Creation


generate purposive


performance and/or

enhance business



The ability to:

Provide opportunities for team members to contribute ideas and

skills and maintain positive relationships amongst them

Social Intelligence

and Ethics




and diversity



ethics.

The ability to:

Provide and clarify with team members on work-related information

using appropriate communication techniques

Communicate thoughts and feelings to justify a position and

responsibilities assigned to team members and persuade and

influence them

Communicate to team members the importance and

interdependence of each role and promote the benefits of diversity

within the team

Communicate and agree on individual and team goals and targets to

be achieved

Communicate team performance and related issues of concern to

management and provide recommendations to address them

Learning to Learn


develop and improve



work.

The ability to:

Respond to criticism to provide possible resolutions and seek

improvement


(where applicable)


circumstances and



N/A



Skill Code AER-HRE-3142-1.1

Skill Category Human Resource

Skill Sub-Category


Skill Assess Competence

Skill Description This skill describes the ability to conduct competency-based assessment.


Knowledge and

Analysis Competency-based assessments

Principles of assessments

Rules of evidence

Components of assessment plans

Relevant stakeholders

Preparation for conducting assessments

Communication and interpersonal skills during assessments

Review of assessment plans

Code of ethics for assessors







The ability to:

Application and

Adaptation Interpret assessment plans and confirm assessment requirements,

methods and tools with relevant stakeholders

Prepare assessment venues and resources in accordance with

assessment plan and safety and health requirements

Record assessment evidence to support assessment decisions

Review assessment plans in assessing the required competencies

Apply code of ethics when conducting assessments







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Prepare candidates for assessments

Conduct assessments in accordance with assessment plan

Apply effective communication and interpersonal skills during the conduct

of assessment

Justify assessment decisions in accordance with principles of assessment

and rules of evidence

Provide clear and constructive feedback to candidates regarding the

assessment decisions






codes of ethics.

The ability to:

Learning to Learn Update self on new developments in competency assessments


develop and improve



work.

Range of

Application




Principles of assessment must include:

Validity

Reliability

Flexibility

Fairness

Effective communication and interpersonal skills in the context of conducting

assessments must include:

Clear verbal communication

Openness of stance

Active listening

Rephrasing questions

Accurate observation of candidate’s body language

Expressing empathy

Sharing constructive feedback

Maintaining a professional demeanour in the context of conducting

assessments must include:

Focused

Objective

Open

Positive

Composed

Firm

Patient

Responsive

Clear

Consistent



Skill Code AER-HRE-2141-1.1

Skill Category Human Resource

Skill Sub-Category


Skill Facilitate Workplace Learning

Skill Description This skill describes the ability to prepare and facilitate active and effective

workplace learning experiences to meet learning outcomes.


Knowledge and

Analysis Principles and key components of skills training system

Characteristics of competency-based training

Workplace learning methods

Components of a workplace learning plan

Questioning techniques

Principles of giving and receiving feedback







The ability to:

Application and

Adaptation Prepare to facilitate workplace learning

Facilitate workplace learning using workplace learning plans It refers to the ability to






work.

The ability to:

Innovation and

Value Creation Develop workplace learning plans using appropriate workplace learning

methods in accordance to workplace learning contexts It refers to the ability to


to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Provide feedback on learners’ progress






codes of ethics.

The ability to:

Learning to Learn Update self on new developments on facilitating workplace learning


develop and improve



work.

Workplace learning methods must include:

Demonstrations

Shadowing

Components of workplace learning plans must include:

Knowledge to be acquired

Skills to be practised

Duration allocated for attainment of workplace learning

Resource checklists

Range of

Application






Skill Code ES-PMD-301G-1

Skill Category Personal Management and

Development

Skill Sub-Category


Skill Develop Personal Effectiveness at Supervisory Level

Skill Description

This skill describes the ability to apply knowledge and life skills, relate them to

roles and responsibilities in the workplace and contribute to their

effectiveness as a team leader or supervisor. It also includes using time

management techniques, maintaining a work-life balance, managing stress

and personal finances.

Knowledge and

Analysis



integration and




and activities.


Types of motivational factors affecting personal goal setting and

achievement

Factors that may affect the achievement of departmental goals

Benefits of organising and prioritising work activities according to goals

set

Practices that promote personal well-being and aspects of personal

management

Issues and problems related to personal and family responsibilities and

their impact on work

Common sources of assistance available to support personal

management

Various budgeting techniques and their features to manage personal

expenses

Factors to consider when using and maintaining credit to ensure one's

financial stability

Application and

Adaptation






and manage the

changes at work.

The ability to:

Analyse personal goals and align them to departmental goals

Examine personal role and responsibilities and their contribution to

departmental success

Plan, organise and execute personal work activities to achieve

departmental goals

Support the implementation of work-life balance programmes to achieve

organisational effectiveness




Creation

The ability to:

Identify causes of stress that affect self and team and apply stress

management techniques to deal with them It refers to the ability to

generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Apply emotional intelligence and people-management techniques to get

assistance from appropriate people such as managers, peers and

subordinates It refers to the ability to



and diversity



ethics.


Examine personal strengths and weaknesses, apply strategies to

overcome weaknesses and use personal strengths to contribute towards

the achievement of departmental goals

Establish own existing financial position using appropriate tools and

explain how to manage such a position


develop and improve



work.


(where applicable)


circumstances and



N/A



Skill Code ES-PMD-303G-1

Skill Category Personal Management and

Development

Skill Sub-Category


Skill Apply Emotional Competence to Manage Self and Team at the Workplace

Skill Description

This skill describes the ability to apply self-awareness techniques and model

emotional intelligence principles to facilitate an understanding and

management of oneself and others in a team. It also includes cultivating a

positive emotional culture in the workplace.

Knowledge and

Analysis


Differences between cognitive intelligence and emotional intelligence

Aspects of emotional intelligence

Importance of emotional intelligence

Benefits of applying emotional intelligence at work

Different platforms to facilitate expression of thoughts and feelings by

team members

Importance of developing emotional intelligence to build positive

relationships

Domains of emotional intelligence and their applications

Methods for development of emotional intelligence and its features



integration and




and activities.

Application and

Adaptation

The ability to:

Assess emotional states of team members and respond appropriately

to emotional cues, taking into consideration the different cultures and

background of team members






and manage the

changes at work.




Creation

The ability to:

Promote a positive emotional climate at the workplace It refers to the ability to

generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Model behaviours that demonstrate application of emotional intelligence

Demonstrate flexibility and adaptability in dealing with team members

and making decisions, taking their emotions into account

Provide opportunities for team members to express their thoughts and

feelings and assist them in understanding the effects of their behaviour

and emotions on others at the workplace

Encourage team members to develop their own emotional intelligence to

build positive relationships among one another to achieve team goals




and diversity



ethics.


Recognise own emotional states, the causes of those emotional states

and its effects on own and team’s performance and interpersonal

relationships at the workplace

Conduct self-reflection and gather feedback from team members to

identify personal strengths and weaknesses for development of own

emotional intelligence


develop and improve



work.



Range of Application Definition of cognitive intelligence must include:

Intellectual abilities such as logic, reason, reading, writing, analysing

and prioritising

Definition of emotional intelligence must include:

Awareness of own emotions and ability to regulate them

Awareness of the emotions of others and the ability to use the

knowledge to manage interactions with others

Aspects of emotional intelligence must include:

Understanding oneself, personal goals, intentions, responses, behaviour

and all

Understanding others and their feelings

Domains of emotional intelligence must include:

Knowing one’s emotions

Managing one’s emotions

Motivating oneself

Recognising and understanding others’ emotion

Managing relationship through use of emotional intelligence

Behaviours that demonstrate application of emotional intelligence must

include:

Paying attention to other’s body language, tone of voice and facial cues

Taking interest in team members and their work

Acknowledging and showing appreciation for team members’

contributions

Demonstrating common feelings with team members (e.g. excitement,

disappointment, et cetera)

Responding to team members taking into account their profile and

cultural differences and in ways that suit their individual styles (e.g.

responding in a clear and strict manner, responding with a soft

approach, etc.)

Applying empathy to others at the workplace

Recognising impact of personal emotions on others

Seeing setbacks as situational and circumstantial rather than a

pervasive personal flaw

(where applicable)


circumstances and





Skill Code ES-ACE-302G-1

Skill Category Analytical, Conceptual and

Evaluative

Skill Sub-Category


Skill Solve Problems and Make Decisions at Supervisory Level

Skill Description

This skill describes the ability to acquire the skills to work with a team of

subordinates in practising problem-solving and decision-making. It also

includes anticipating and identifying potential problems, facilitating team’s

effort to resolve the problems, making appropriate decisions and seeing

implementation plans through.

Knowledge and

Analysis



integration and




and activities.


Types of information to be gathered and analysed to identify and

confirm a problem

Characteristics of appropriate problem-solving tools and techniques

Idea generation techniques and their characteristics

Types of value and impact to be evaluated for selection of ideas

Techniques to manage team conflict in decision-making process

Factors affecting the effectiveness of an implementation plan

Advantages and disadvantages of the various methods for gathering

feedback from relevant sources

Methods used to identify deficiency in the implemented solution and

implementation plan and their characteristics

Application and

Adaptation






and manage the

changes at work.

The ability to:

Identify symptoms that could lead to potential problems at the

workplace using appropriate tools and techniques

Apply logical deduction to anticipate and detect problems at the

workplace based on symptoms and relevant information gathered

Analyse relevant information surrounding the perceived problems and

identify the exact problem using elimination process, objective

reasoning or process questioning

Analyse the root causes of the problems at the workplace using

appropriate problem-solving tools and techniques

Develop an implementation plan that addresses the root causes of the

problems and consider the impact to self and team at the workplace

Evaluate the effectiveness of the implemented solution and

implementation plan by analysing feedback gathered from relevant

sources




Creation

The ability to:

Select a solution among the shortlisted ones collectively with team

members using appropriate evaluative techniques and criteria

Formulate and execute modifications to restore and/or enhance

effectiveness of implemented solution and implementation plan


generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Facilitate generation of solutions to solve problems by encouraging

creativity among team members It refers to the ability to



and diversity



ethics.


Review the effectiveness of modifications made and analyse learning

points and best practices that can be used for future reference It refers to the ability to

develop and improve



work.


(where applicable)


circumstances and



N/A



Version Control

Version Date Changes Made Edited by

1.1 1-May-17 Initial Version SSG and EDB



Definitions of the Five (5) Domains

Domain Definition

Knowledge and Analysis

Knowledge includes the gathering of facts and information through traditional and digital forms. Analysis involves the cognitive processing, integration and inspection of single or multiple sources of facts and information required to perform work tasks and activities and takes into consideration, the work contexts in which the tasks and activities are carried out. The result of knowledge and analysis produce judgements on work tasks/activities/issues/areas, and the conceptualisation of solutions to solve problems at work.

Application and Adaptation

Application involves the ability to perform work tasks and activities defined by the requirements of the occupation. Adaptation involves the ability to react to and manage the changes in the work contexts. The result of application and adaptation leads to the production of psycho-motor actions and behavioural reactions to the work tasks/activities/issues/areas, and the execution of the planned solutions to solve problems at work.

Innovation and Value Creation

Innovation includes the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to the organisational goals. As a result of innovation, the organisation is able to reap the values from individual or team contributors to achieve organisational growth.

Social Intelligence and Ethics

Social intelligence includes the ability to appreciate and use affective factors in leadership, relationship and diversity management guided by professional codes of ethics as effective individuals or team contributors.

Learning to Learn

Learning-to-learn includes the ability to improve on self-development within and outside of one’s area of work. It involves the continual inspection of one’s knowledge, analytical, application, adaptive, innovative and social skills that are needed to perform the work optimally and/or solve problems effectively.

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