18
SKYblaster360e
SKYblaster360e
•TWO WAY HIGH SPEED BROADBAND Shared NETWORK (DVB).
•OUTBOUND -: 8 - TO - 45Mbps
•INBOUND :- 153.6Kbps/307.2Kbps
•TCP/IP Protocol Support only
•LAN Port
•INTERNET ACCESS
•QoS
SKYBLASTER 360e
SkyBlaster 360e NoC
SKYBLASTER-360e
1. 1.8m Ku-Band offset antenna2. 1W RF Head with LNB & Feedhorn3. Two IFL cables for Tx & Rx each4. Indoor equipments comprising
SB360e Remote Arch
Front Panel LEDs
• PWR
• Rx
• SYN
• CON
• Tx
• PC
Size: 213x220x88mm
Rear Panel Connections
• LAN Port- 10Base T (5)• RF IN Connection (6)• RF OUT Connection (3)• On/Off Switch (2)• AC Power Connection (1)
Gilat 360E Sky Blaster indication details
360 E SKY BLASTER MODEM
• Power• RX• SYN• CON• TX• PC
IDU
LNB
RFT
FEED HORN
REFLECTOR
O K
G lo w ing
C h e ck U P S O u tp u t C o n n ec t D irec t P o we r C o rdw ith ou t surg e su p p resso rs
C h an g e th e p ow e r co rd
O F F
P o w e r L E D
After doing all exercise, If still modem power LED is not glowing field visit is required
O K
G lo w ing
R e s ta rt Th e M o d em R X C ab le s w h ich is co m in g fro m theL N B is co n ne c ted p ro p erly a t the m o d em
R F -IN p o rt o r n o t ?
O F F
R X L E D
After restarting the modem & checking the cable ,If Still RX is not coming up field visit is required
O K
G lo w ing
R e s ta rt Th e m o d em R X C ab le s w h ich is co m in g fro m theL N B is co n ne c ted p ro p erly a t m od e m e nd
R F -IN p ort o r n o t ?
O F F
S Y N L E D
After restarting the modem & checking the cable ,If Still SYN is not coming up field visit is required
O K
G lo w ing
R e sta rt th e m od em T X C a b le s w h ich is com in g fro m O R Uis con n ec te d p rop e rly a t m d oe m e n d R F -O u t o r n o t ?
O F F
C O N L E D
After restarting the modem & checking the cable ,If Still CON is not coming up field visit is required
O K
B lin k ing
P ls . C he ck L A N C a b le s a reC o n ne c te d P ro pe rly w ith th e H U B o r N o t ?
N o T ra ff ic
O F F
T X L E D
Check ping Connectivity from PC to gateway IP
If it’s not pinging , Check LAN cable connectivity from PC to HUB
O K
G lo w ing
C h e ck th e L A N ca b le from th e H U b toth e m od e m is co nn e c te d p ro pe rly o r n o t ?
H u b is P o w e red "O N " o r n o t ?
O F F
P C L E D
If all indication in the modem are ok except PC, Pls. call PC vendor to check it !!
If all Indication are ok & still not able to browse , Pls. call PC Vendors !!
Please follow the below method to report complaints on Direcway4020 VSATs/Skyblaster360e.
1) Please call toll free number 1600-11-2489 at MES and talk to the NIC Helpdesk/HECL/Bharthi to report the problem.
2) Please do give the details of the problem and site details to the Helpdesk.
3) If toll free number access is not available at your site then please try to do STD 011-24361579/24366680/24366823.
4) You can also send mail to [email protected], [email protected] , [email protected] 5) You will be given a complaint number/Ticket number from the helpdesk with respect to you complaint.
6) you can refer to this complaint number/Ticket number for finding out the status of your complaint.
7) Depending on the nature of the problem the NIC Direcway Group will do the needful either by assisting you on phone or mailing you the required information or escalating your problem to HECL/Bharthi customer support .
Information to be told/sent while reporting the problem:(please keep this info handy always)
1) Site ID: (eg:MPSEH_G001)2) IP Address of gateway:3) Name of the person reporting the complaint:4) Name of site: (district name):5) State:6) Phone numbers:7) E-mail id :8) Nature of problem (brief description):
• Toll Free Number 1600 11 2489• Mail [email protected],[email protected]• Other Phone Numbers
: 011 – 24362489
: 011 – 24366680
: 011 – 24366823
: 011 – 24361579
Complaint Reporting for connectivity related issues