Skylark Global BPO Services Pvt. Ltd.

Features

Cost effective outsourcing solution.

World class offshore IT enabled services.

Skilled Manpower with optimum cost advantage.

Best Quality service with close to 100 % accuracy.

Quick turn around time and efficient service

Experience of handling global customer requirements .

Data Security

Reliable

24 X 7

Cost Effective

An IT services provider with uncompromised customer services and customer satisfaction.

Ability and expertise to service clients from a wide range of industries & we take pride in providing high quality services and innovative solutions.

As a result oriented organization, we emphasize on research, knowledge, creativity, advanced technology, talent & leadership that exceeds industry expectations.

Our streamlined methodology and process driven approach ensures solutions which exceed the client’s expectations.

Key Strengths

At Skylark, our vision is to establish transparent and long-term relationship with our customers. We believe every process holds the key to improving organizational efficiencies. We are focused at enhancing the effectiveness of our client’s business processes while at the same time achieving economies of scale.

At Skylark, we work hard to develop a complete understanding of the customer’s : Key business drivers

Objectives and goals

Customer strategies

Unique positioning

Vision

Organization

I

II

III

IV

MD / CEO

Manager

Business Development

Manager

HR

Manager

Operations

Business Development

Team

HR

Team

Asst. Manager

Training

Training

Team

Asst. Manager

Facility

Facility

Team

Asst. Manager

Production

Asst. Manager

Quality

Production

Team

Quality

Team

Asst. Manager

IT

IT

Team

Services & Offerings

Accounts Payable

Healthcare Services

Form Filling

Title Indexing

Title Search Services

Data Management

Data Conversion

E-Books

PDF Conversion

Call Center

Back Office Business Service

High Volume Data Entry

Medical Claim Processing

Medical Billing

Core Competencies

E-Books E-Pub PDF Conversion OCR Conversion XML Conversion

Title Services Medical Services

Medical Billing Medical Claim Processing Medical Coding Medical Accounts Receivable

Call Center

Outbound Sales Campaign

Data Conversion

Image Stapling/Bunching Legal Indexing Title Indexing Abstract Keying Legal and Vesting Deed and Mortgage Report

Data Processing

Account Payables Data Entry Data Conversion Data Digitization Book Keeping & Account services Technologies, Internet /Online/ Web Research

Skylark’s Customer Segment

Healthcare and Pharma

Banks

Insurance

Book Keeping and Accounting

Documents Management Companies

Government

Delivery Model

The delivery model has a robustly defined framework to manage and operate the BPO business. It is process specific and is mapped keeping in mind the uniqueness that the Client wants to deliver to its customers. It ensures minimal risk in the final output being as close to the expected service levels.

Transition People Quality Processes

Transition Methodology

Flaw less Transition

Phase 1 Phase 2 Phase 3

Identify core team Create process map Client Requirement on Operations Training Quality Human Resources

Develop “as is” and “to be” technical requirement and process required software

Recruiting Training Establishing Operating &

Reporting procedures Quality Setup Pilot Run

Tran

siti

on

Define and agree on SLA’s

Quality Assurance

Undisputed Productivity : Time Bound and expected production & delivery

Customized Training: Adaptability to customized training to meet your exact demands and requirements.

Committed Quality: Our emphasis is on TQC “Total Quality Commitment”.

Lowest Attrition Rate: An exciting, friendly, creative, incentive oriented ambience and work culture ensures a very minimal attrition rate compared to industry standards.

Infrastructure

Backbone for delivering high quality solutions. Fully-equipped facilities with Microsoft Environment – Software, Tools, Technologies Hardware Infrastructure like Servers, Desktops, Storage provided by DELL. Network & Security Solutions from CISCO.

State-of-the-art facility – 6,000 Sq. Ft. Ergonomically designed work space with 300 nos. seating capacity. Access control restricted workspace. 24x7 – CCTV monitoring. High speed data & communication link for global connectivity with redundancy. 2 Layer redundant power backup. Training Room. Ample conference rooms with audio conference capabilities. Adequate storage area with full Security. High Speed Scanners Hard Disk and back up capacity of more than 2000 GB. Round the clock power supply with backup facilities. 20 Seater remote disaster recovery center.

Clientele

Vodafone. Air-India, India’s leading Air Line Company. Back Office Management Company. Various Banks in India. Insurance Companies. Multinational IT companies . Data Management Companies. Data outsourcing Companies. Payroll Management Companies. Medical Data Management Companies.

Client are our trusted partners who have a major role in building our success. Following are the key customers or the segments where our customers operate…

Milestones

2002: Skylark Incorporated as A Software Development Company

2003: BPO Operations started with one of the Major Indian Publication House

2004: Started Data entry services for refinance of mortgage loans for financial services organization

2005: Entry into new financial services industry vertical – Title Insurance

2006: Launch of delivery center in 2nd city

2007: Added one of the Top US Mortgage Processor as a customer

2008: Launched call center operations

2009: Completed successfully NPR project for Solapur District for 10 million population.

2010: Started Title plant building operations for one of the largest US Title Insurance Company

2011: Expanded capabilities in Payment Processing

2012: Started offering Title Search Services to our USA based customer

2013: Entry into new accounting services industry vertical – Accounts Payable

2014: Entry into new healthcare services industry vertical – Health Claims Processing

2015: Launched own ISP company for Kolhapur area.

Our Locations

India

KOLHAPUR Delivery Center 718, A ward, Janai Sankul, Kolhapur-416 012, Maharashtra, India. Tel No: +91-231-2627997.

PUNE

Delivery Center No. 21, J M CHAMBER, PIMPRI, PUNE.

U.S.A.

Marketing Office Houstone, USA. Ph No: +1 917 231 1904