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Skype for Business Compliance Recording Best Practices Webinar 23 May 2018
Transcript

Skype for Business Compliance RecordingBest Practices

Webinar

23 May 2018

• The Regulations and Challenges

• Single Recording Platform

• Fast Reproduction and Analytics

• Simple Management

• Scalability and Flexibility

• Capturing Skype for Business

• Business Case

• The latest global-reaching financial regulations and standards expand

the scope of

• regulated employees,

• asset classes,

• communication channels,

• devices and

• retention requirements

• Stricter demands for performance monitoring and evidence of

compliance

• Complete transparency required, regulators accept no excuses for lost

calls, and demand a quick 72 hour evidence turnaround

• What about GDPR?

Changing Regulations

• Financial Institutions need to be very thoughtful on how they capture, archive and retain

trade conversations

• One of the key trends is the adoption of United Communications (UC), like Skype for

Business

• UC means a new communications platform with its own management and support

challenges and questions

• Recording on these new UC platforms gives more important considerations:

• Is your recording solution scalable?

• What do you do with the recordings after they have been captured? For instance, can they easily

be archived and retrieved?

• Can you easily monitor and analyze all calls and electronic communications?

Challenges

4

Single Recording Platform

5

Turrets

PBX

NICE Recording

UC

Mobile

Phones

Front Office

Back Office

Fast Reproduction and Analytics

6

Unified Communications

Turrets PBX Mobile UC Email VideoChat FilesScreen Other Data

Aggregate

Connect to

Communication

Vaults

All voice conversations

Analytics

Search Grid Speech Analytics

Universal IndexAnalytics Relevancy ScoringLinguistics SearchCorrelation Enrichment

Index and

analyze all

content

Analyze

Application Portal

Act

Explore Investigate DashboardReview Report

Supervision

&

Investigate Reconstruct

Simple Management

7

Search and Replay

User Data

Assurance

Dashboards

Events IndexAuditing

Announcement

Control

Provisioning and

Reporting API’s

Portal

Manage

Assurance

Assurance

ReportsExtraction

User

Management

System Assurance Voice Quality

Control

Capture

Turrets PBX Mobile devicesUnified Communications

Retention Control

NICE

COMPASS

NICE

Trading

Recording

Scalability and Flexibility

8

NTRCore Server

NTRCore Server

COMPASSPortal

SatelliteSatellite Satellite SatelliteSatellite

Central User

Management

Turrets PBX Mobile Phones Skype for

Business

Voice

UC

Central Search &

Download

Central System

Management

Central

Monitoring

Sentinel

Add Skype for Business Add other Communication Types

Solution features

Active recording

All SfB Codecs Supported

Selected target recording

Resiliency Support of 2N Resilient Recording

Multiple DC Support

Support of Skype High Availability

Local Survivability

Security SRTP

Record-on-Demand

Recording Announcement

Skype for Business recording with NTR

9

Capturing Skype for Business

10

1. The Front End Server sets the Recording Target

(extension to be recorded)

2. The NICE Proxy is introduced between the

Front End Server and the NICE Recording

3. The NICE Recording Satellite is selected for the recording

4. The IP address of the Recording Satellite send to the

Front End Servers as the Recorder Audio Destination

5. The Audio is forked from the Proxy to the Satellite

2017: Request from a large Global Customer – getting ready for MiFID II

• Replacing Avaya with Skype for Business

• Replace existing ~5.000 recorded Avaya users with Skype for Business recording

• Add ~10,000 back-office employees for Skype for Business recording

Solution

• Move existing Avaya recording users to Skype for Business recording with one simple

license change on the existing NTR system

• Add new Skype for Business recording users with simply adding channel recording

licenses to the existing NTR system

Business Case

11

• NICE is the recognized innovation leader in communication recording, archiving and

surveillance and has the expertise to easily integrate Skype for Business into and

enhance your existing Trade Compliance program

• Using the proven NICE Trading Recording (NTR) solution ensures that you can now use

the same reliable, secure and scalable recording platform used in their trading floors and

for the back office

• NICE Trading Recording (NTR) has the ability to capture all voice interactions across

different channels, such as front-end, back office and mobile phones, to help ensure

regulatory compliance

• NICE has adapted its NICE Trading Recording (NTR) solution to support the growing and

diverse forms of communications that you need to capture

• Your NICE Trading Recording (NTR) is ready now and for any future technology

Conclusion

12

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www.nice.com/compliance

[email protected]


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