Date post: | 18-Jul-2018 |
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• The Regulations and Challenges
• Single Recording Platform
• Fast Reproduction and Analytics
• Simple Management
• Scalability and Flexibility
• Capturing Skype for Business
• Business Case
• The latest global-reaching financial regulations and standards expand
the scope of
• regulated employees,
• asset classes,
• communication channels,
• devices and
• retention requirements
• Stricter demands for performance monitoring and evidence of
compliance
• Complete transparency required, regulators accept no excuses for lost
calls, and demand a quick 72 hour evidence turnaround
• What about GDPR?
Changing Regulations
• Financial Institutions need to be very thoughtful on how they capture, archive and retain
trade conversations
• One of the key trends is the adoption of United Communications (UC), like Skype for
Business
• UC means a new communications platform with its own management and support
challenges and questions
• Recording on these new UC platforms gives more important considerations:
• Is your recording solution scalable?
• What do you do with the recordings after they have been captured? For instance, can they easily
be archived and retrieved?
• Can you easily monitor and analyze all calls and electronic communications?
Challenges
4
Fast Reproduction and Analytics
6
Unified Communications
Turrets PBX Mobile UC Email VideoChat FilesScreen Other Data
Aggregate
Connect to
Communication
Vaults
All voice conversations
Analytics
Search Grid Speech Analytics
Universal IndexAnalytics Relevancy ScoringLinguistics SearchCorrelation Enrichment
Index and
analyze all
content
Analyze
Application Portal
Act
Explore Investigate DashboardReview Report
Supervision
&
Investigate Reconstruct
Simple Management
7
Search and Replay
User Data
Assurance
Dashboards
Events IndexAuditing
Announcement
Control
Provisioning and
Reporting API’s
Portal
Manage
Assurance
Assurance
ReportsExtraction
User
Management
System Assurance Voice Quality
Control
Capture
Turrets PBX Mobile devicesUnified Communications
Retention Control
NICE
COMPASS
NICE
Trading
Recording
Scalability and Flexibility
8
NTRCore Server
NTRCore Server
COMPASSPortal
SatelliteSatellite Satellite SatelliteSatellite
Central User
Management
Turrets PBX Mobile Phones Skype for
Business
Voice
UC
Central Search &
Download
Central System
Management
Central
Monitoring
Sentinel
Add Skype for Business Add other Communication Types
Solution features
Active recording
All SfB Codecs Supported
Selected target recording
Resiliency Support of 2N Resilient Recording
Multiple DC Support
Support of Skype High Availability
Local Survivability
Security SRTP
Record-on-Demand
Recording Announcement
Skype for Business recording with NTR
9
Capturing Skype for Business
10
1. The Front End Server sets the Recording Target
(extension to be recorded)
2. The NICE Proxy is introduced between the
Front End Server and the NICE Recording
3. The NICE Recording Satellite is selected for the recording
4. The IP address of the Recording Satellite send to the
Front End Servers as the Recorder Audio Destination
5. The Audio is forked from the Proxy to the Satellite
2017: Request from a large Global Customer – getting ready for MiFID II
• Replacing Avaya with Skype for Business
• Replace existing ~5.000 recorded Avaya users with Skype for Business recording
• Add ~10,000 back-office employees for Skype for Business recording
Solution
• Move existing Avaya recording users to Skype for Business recording with one simple
license change on the existing NTR system
• Add new Skype for Business recording users with simply adding channel recording
licenses to the existing NTR system
Business Case
11
• NICE is the recognized innovation leader in communication recording, archiving and
surveillance and has the expertise to easily integrate Skype for Business into and
enhance your existing Trade Compliance program
• Using the proven NICE Trading Recording (NTR) solution ensures that you can now use
the same reliable, secure and scalable recording platform used in their trading floors and
for the back office
• NICE Trading Recording (NTR) has the ability to capture all voice interactions across
different channels, such as front-end, back office and mobile phones, to help ensure
regulatory compliance
• NICE has adapted its NICE Trading Recording (NTR) solution to support the growing and
diverse forms of communications that you need to capture
• Your NICE Trading Recording (NTR) is ready now and for any future technology
Conclusion
12