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Presenter Name Microsoft Skype for Business: Fundamentals
Presenter Name
Microsoft
Skype for Business: Fundamentals
Module 1Skype for Business Foundations
Digital Transformation Context
Our vision with Office 365
How we deliver on the vision
Collaboration
Collaboration
Skype for Business Vision
Skype for Business’ vision is to enable you to
communicate and collaborate with anyone,
anywhere, on any device.
One platform for meetings and voice
Skype for Business: Important Features
Find a contact (from Outlook)
Presence and IM (instant messaging) a contact
Add people and video to a conversation
Desktop sharing
Schedule a Skype for Business meeting
Skype for Businessfunctionality and features:Main window
Skype for Businessfunctionality and features:Conversation window
If you click the IM button, you'll get the conversation window.
Skype for Businessfunctionality and features:Meeting window
Skype for Businessfunctionality and features:Meeting window
Skype for Business: Additional Features
• Change your picture
• Present and annotate a PowerPoint deck that you are
sharing
• Call into a Skype for Business meeting on your mobile or
other phone
• Record your Skype for Business meeting
• Start taking notes in OneNote
• Meeting follow up
Security and manageability
PASSIVE AUTHENTICATION AND SKYPE CERTIFICATION
TLS, SRTP, AND HTTPS STANDARDS
SCALABLE AND COMPLETE
ENHANCED MANAGEABILITY
7 PILLARS OF SECURITY
Modern products for global scale, security, and reliability
Office 365 Licensing
One platform for meetings and voice
Complete meeting solution
Work like you are all in one room, even
when you’re not. Skype Meetings offers
HD video, desktop sharing, coauthoring,
presentations, and more.
Use any phone to join Skype Meetings,
with dial-in and dial-out PSTN
Conferencing.
Reach thousands for very large meetings
with Skype Meeting Broadcast.
SKYPE MEETING BROADCAST
HD VIDEO, CONTENT IN SKYPE MEETINGS
Modern voice with cloud PBX
Make, receive, and transfer business calls
in the office, at home, or on the road,
using phone, PC, and mobile.
Interoperate with existing assets and
eliminate separate PBX systems over time.
Increase agility and consolidate
management with rapid provisioning,
reporting, and diagnostics of voice
services in Office 365.
OFFICE 365 ADMIN PORTAL FOR SKYPE FOR BUSINESS
MAKE, RECEIVE, TRANSFER CALLS
Skype across devices
Get input without leaving your doc. Thanks to
Skype in-app integration, you can IM, screen
share, talk, or video chat right in your docs.
Connect to your team anywhere with Skype
for Business mobile apps across Windows,
Android, and iOS.
Easily bring remote participants into meeting
spaces of all sizes, with Skype for Business
Room Systems and Surface Hub.
Telco Operators and Microsoft services
Take advantage of calling services from
Telco operators worldwide with on-
premises connection to Cloud PBX.
Subscribe to PSTN calling plans from
Office 365, use existing phone numbers,
or get new ones.
Deliver secure, high quality voice and
video traffic across the globe using Azure
ExpressRoute for Office 365.
Digital Transformation Context
Challenges companies face
• Wasted time in scheduling physical meetings
• Expensive to get everyone in the same place
• Difficult to collaborate with peers across multiple locations
• Lengthy decision making process
• And finally, it is expensive and complex to have multiple
telephony and communication systems in place
• Text, call, communicate
• Meet, discuss,
collaborate
• Connect, present,
demonstrate
Enables you to
• Laptop
• Desktop
• Tablet
• Phone
• Skype Room System
From your
• Colleagues
• Customers
• Skype contacts
• Remote users
With
Skype for Business Transforms the Way We Work
MEETINGS VOICE
Fosters collaboration, engages employees, and
boosts productivity
Accelerates onboarding of new employees
Enables employees to work from anywhere and
saves costs and time
Enables to work across devices
Integrated with Office 365 and Line of Business
applications
Familiar, enjoyable, and easy-to-use user experience
Lowers TCO (Total Cost of Ownership), reduces
complexity and minimizes support
One place to conduct all your phone calls and
manage your phone numbers.
Simplified management and integrated
Flexible deployment options
Cost savings
Anywhere access
Enterprise security and compliance
Skype for Business Value PropositionONE PLATFORM FOR MEETINGS AND VOICE
Skype for Business: Customer success stories
Customer success stories can be found at:
• Office.com website
• YouTube
• Microsoft Virtual Academy
You can explore customer success stories with the links
provided on this page in the course.
Microsoft Fasttrack For Office 365
Module 2Introduction to Skype for Business Meetings
Skype for Business Meetings
Modern Workplace
Always Mobile, Always Moving
Collaborate Early,
Often, And Always
Grown Up On Social Networks
THE MILLENNIAL HIRE
OLD
Static Hierarchies
Siloed Productivity
SCARCE Information
NEW
Dynamic Networks
Collective Value Creation
Accessible Insights
THE SHIFT
Global and Distributed is the New Normal for Teams
collaborate with partners or colleagues located elsewhere on a daily basis78%
Use web conferencing to meet with same group of people once a week, sometimes daily
4 of 5MICROSOFT: Lync usage and adoption survey, 2014 WAINHOUSE: Web conferencing usage summary, 2014
Meetings and Mobility Go Hand in Hand = Flexibility
launch and host web conferences from their mobile devices46%
Smartphone web conference users say they are afforded more freedom and flexibility
66%
Types of Meetings
Collaborative
Real Time
Ad Hoc Scheduled
Multi-Modal
Audio
Single Click Accessible
Video
Emotion Reactions Immediate
Content
Rich sharing and
collaboration
Global
Dispersed Workforce
Speed of internet
Instant
Complete meeting solution
Work like you are all in one room, even
when you’re not. Skype Meetings offers
HD video, desktop sharing, coauthoring,
presentations, and more.
Use any phone to join Skype Meetings,
with dial-in and dial-out PSTN
Conferencing.
Reach thousands for very large meetings
with Skype Meeting Broadcast.
SKYPE MEETING BROADCAST
HD VIDEO, CONTENT IN SKYPE MEETINGS
Rich Meeting Experience
MOBILE DESKTOP SURFACE HUB
SKYPE ROOM SYSTEM
MAC WEB APP
TAKE CONTROL OR SIT BACK AND RELAX
SHARE IDEAS AND CONTENT
VIDEO GALLERY
SKYPE ACROSS DEVICES
FACE-TO-FACE WITHOUT THE TRAVEL TIME
PSTN Conferencing
PSTN Conferencing provides a dial-in
conference number to meeting participants,
so they can easily connect by phone from
anywhere they do not have Internet access.
PSTN Conferencing simplifies the meeting
process by ensuring that even participants
without a stable Internet connection can
access a Skype for Business meeting
through dial-in or dial-out conferencing.
DIAL IN OR DIAL OUT
TO MEETINGSUse a local dial-in number to join Skype Meetings or dial out to bring participants into a meeting using a phone number
SIMPLIFY
MANAGEMENTConsolidate all communications under a single solution, vendor, invoice, and support channel
DECREASE
COSTSTake advantage of audio conferencing to eliminate per-minute costs that third-party audio conferencing providers charge
PSTN ConferencingPSTN dial-in and dial-out conferencing
DIAL-OUT CONFERENCINGDIAL-IN CONFERENCING
Typical Scenarios for Broadcast meetings
HIGH VALUE, HIGH IMPACT, STRUCTURED EVENTS
• A small team plans, prepares, produces, and presents the event
• Organized and scheduled by departmental staff
• Presenters may be in-room and/or remote
BROADCAST AUDIENCE ONLINE + IN-ROOM AUDIENCE
• Online audience sees content, remote speakers, and in-room video
• In-room audience sees content and remote speaker video
PARTICIPANT ENGAGEMENT IS LIMITED AND MODERATED
• Typically submitting questions via email, or using in-room microphones
Broadcast Meetings in Skype for Business
“CUSTOMIZABLE” SIMPLE
One-click join from the
meeting or reminder
Watch anywhere, on any
device
Control playback with DVR
SCALABLE
Content composed and
rendered in the cloud
Streamed live from Azure
Media Services + CDN
Scales to 10,000 attendees
FAMILIAR
Event team uses Skype for
Business to produce the
broadcast
Content or camera
sources can be given
focus as needed
DISCOVERABLE
Outlook provides tips
based on meeting size
Customize the experience
to align with your brand
identity
Secure or open events
Web-based scheduling on
https://www.broadcast.sky
pe.com
Add event team members
Customize attendee
experience
Meeting scale & features
Skype for Business Broadcast
Maximum audience size 250 10,000
Presenter Camera A/V
PowerPoint
Desktop & App Sharing 1
Attendee Camera A/V
Apps (Whiteboard, Poll, Q&A)
PSTN Access
Cloud based meeting recording
Client DVR controls (ex: pause, rewind)
Personalized meeting experience
Meeting Producer role
1 Using HDMI H264 capture device from the sharing PC
Skype Room Systems Hardware and Software
Full and familiar Skype experience optimized for immersive meeting experience
Easy for users to schedule, join, and manage meetings
Simple to deploy for IT admins, does not require third-party infrastructure
Native Skype for Business software delivered in a comprehensive partner hardware solution
Our Strategy: Skype Room Systems Everywhere
Logitech SmartDockfor Skype Room Systems
Logitech
#1 Worldwide in Conference Room Cameras shipped
Over 17 million Skype certified devices deployed
Logitech SmartDock
Pairs with Logitech ConferenceCamsfor affordable audio, video and content sharing
Transform your meeting rooms
with Skype for Business
Make any space
a Skype meeting place
Easy to deploy,
simple to manage
Bring the Skype for Business experience to every meeting
Anyone, anywhere, any device
Dedicated Skype Meeting app
Scales to all room sizes
Integrate with existing investments
Windows 10 device
Universal app, managed through existing tools
Low training effort
Skype for Business feature set
One-touch join
PSTN calling
Share with remote participants
Center of room control
Surface Hub
Integrated Compute
Wide Angle Camera 1080p
Motion and Light Sensors
Speakers
NFC Reader
Wide Angle Camera 1080p
Motion and Light Sensors
Speakers
Microphone Array
LCDLow Friction, Anti Glare SurfacePen and Touch Sensor, 120Hz
Wi-Fi and Bluetooth
Pen and Charging Dock
Pen and Charging Dock
Engaging, productive and reliable meetingspowered by Skype for Business
One tap join for scheduled and ad-hoc meetings with HD video and audio
Platform for amazing large screen Windows 10 apps such as for data visualization
Great to create content and brainstorm with others using the OneNote-based whiteboard and high fidelity inking
Advanced technology with intelligent sensors, built-in microphones, and dual cameras
Skype for Business Voice
What is Skype for Business Voice
Cloud PBX
PSTN Calling
Use Skype for Business
for all voice needs
Avoid redundant systems integrated
and single directory.
One communication tool.
Lower TCO.
More predictable pricing.
Ease of procurement.
Fast enablement of phone numbers.
Simple & central management.
Anywhere business phone.
Vendor consolidation.
Single administration.
Ease of on/off-boarding.
Greater insights on usage & control.1
2
3
Maximizing Value From Voice
PSTN Connectivity
• PSTN: Public Switched Telephone Network
• PSTN connectivity: Connecting your organization to the
public telephone network
• Skype Cloud PBX: A telephone system/call management
system that enables phone calls between enterprise users
and people outside the organization.
Skype for Business Voice – Deployment Options
Cloud Hybrid On-premises
Skype for Business Voice – Deployment Options
CLOUD PBX WITH
PSTN CALLING
HybridCloud On-premises
PSTN Calling Includes:
Number portability
Use your existing phone numbers with local number porting built-in. Take advantage of
automated online processing, or contact our team for help with large porting requests.
Easy automation
Automate the management of your PSTN service using Windows PowerShell.
Get new numbers from across the globe, and assign them to users in a completely
automated process.
Integrated number reservation
Reserve numbers in major cities around the country and in nearly every area code.
Allocating Direct Inward Dial (DID) numbers for users is included in the service.
Office 365 management
Optimize your operations using the Office 365 administrative suite. Use one convenient
tool to manage all your communication and collaboration capabilities.
Reliable operations
With emergency dialing built in, you get reliable connectivity based in the cloud and
seamless integration with Office 365.
PSTN Calling: Service Plan Overview
Per minute charges for usage*Consumption billing
Domestic calling
International callingIncluded in International service plan
Skype for Business Online PSTN Service Use Terms.
Domestic callingIncluded in Domestic service plan
Skype for Business Voice – Deployment Options
ENTERPRISE
VOICE
Hybrid On-premisesCloud
Skype for Business Voice – Deployment Options
CLOUD PBX WITH
ON-PREMISES PSTN
CONFERENCING
Cloud Hybrid On-premises
Skype for Business Server On-premises servers
Existing PBX or
Telco gateway
Skype for Business
Server
PSTN
Skype for
Business Users
Microsoft
Cloud PBXSkype for
Business Users
Skype for Business Server Cloud Connector Edition
Skype for Business
Cloud Connector
PSTN
Skype for
Business Users
Microsoft
Cloud PBXExisting PBX or
Telco gateway
Module 3Skype for Business Deployment Options
Skype for Business – Cloud Deployment
Microsoft Azure Active
Directory Tenant
Skype for
Business Online
Skype for Business –On-Premises Deployment
Edge Server
Active Directory
Domain Services
Skype for Business
front end pool
Skype for Business – Hybrid Deployment
Microsoft Azure Active
Directory Tenant
Skype for
Business Online
Edge Server
Active Directory
Domain Services
Skype for Business
front end pool
Call Directory
synchronization
“Azure AD Connect”
Flexible deployment options
SOF defines and enables the right way to deploy or migrate every time, delivering success.
• Best-in-class planning, delivery and operation methodology
• Standardized recommended practices to ensure quality experience and fills gaps in tools, readiness and process
• Repeatable and evolutionary for existing and new implementations
• Validated by engineering at customers and endorsed by partners
• Enables focus on core competencies rather than creating delivery methodologies
• Provides a common language to use across the ecosystem
Skype Operations Framework (SOF)
The shift to the cloud
Accelerated Innovation What do you get?
• Activity Descriptions
• Delivery Guidance
• Workshops
• Questionnaires
• Reports
• Tools / Scripts
• Tests
• Checklists
• Project Plans
• Templates
• Customers gain business benefits when they
adopt new collaboration capabilities, features
and workloads
• Cloud services are evergreen, delivering
innovation at a much faster pace
• Customers and partners can access business
benefits faster but need to engage and adopt a
lifecycle mindset and a longer term
relationship
SOF Customer Journeys to the Cloud
Get Deployed SOF investments released in Summer 2016
Skype for
Business Online
Cloud PBX/PSTN ConferencingOn-premises / Hybrid Lync 2013
/ Skype Deployment
Greenfield
Skype for Business Online
OperateDeliverPlan
GET DEPLOYED
Skype for
Business Online
CLOUD
MIGRATION
On-premises / Hybrid Lync 2013
/ Skype Deployment
Greenfield
Skype for Business Online
OperateDeliverPlan
SOF Customer Journeys to the Cloud
Cloud Migration assets released in Autumn 2016
SOF
CustomerSuccess
What is Skype Operations Framework(SOF)?
Skype Operations Framework (SOF) provides practical guidance covering Plan, Deliver, and Operate Skype for Business
• SOF provides the standardized approach with practical guidance,
tools, process and recommended practices for successfully planning,
delivering, and operating Skype for Business in the cloud
• SOF is a framework derived from traditional service management
methodologies but built to focus specifically on Skype for Business
and the cloud
• SOF drives continual service improvement delivering incremental
business benefits throughout the lifecycle of cloud delivered services
• SOF enables a common understanding of the Skype for Business
online lifecycle for customers and partners to effectively
engage together
SOF Lifecycle Phases
SOF Phases are based on the traditional approach of plan, deploy, operate but updated to cater for the cloud
Plan – gathering information and insights to assess, design and prepare for your Skype for Business Online service
Deliver – transition from deploying on-premises to delivering high quality cloud services
Operate –maintain a high quality and reliable Skype for Business Online service
Adoption
SOF Lifecycle Stages
SOF Stages support the Lifecycle Phases
Plan
Envision
Assess
Design
Prepare
Deliver
Deploy
Enable
Adopt
Enhance
Operate
Run
Monitor
Support
Report
SOF Lifecycle Stages - Plan
STAGE DEFINITION EXAMPLE ACTIVITIES
ENVISION
Define the scope, approach, business use
cases, timeline and governance to execute
the service. Define key goals.
Run Envisioning Workshops, Engage with
Adoption Success Workshops
ASSESSEvaluate IT, network, operational and
adoption readiness for deployment
Execute Network Readiness Assessment
DESIGN
Create service architecture, design the
solution including operational processes
and adoption strategy
Define Cloud Connector Edition Architecture
PREPARE
Undertake readiness and remediation
activities required to deploy Skype for
Business online at scale
Gather lists of users to be enabled per site.
Undertake Network changes
SOF Lifecycle Stages - Deliver
STAGE DEFINITION EXAMPLE ACTIVITIES
DEPLOY
Install and configure services, configure
cloud services, test. Stabilise ready for scale
deployment
Plan and Execute User Acceptance Testing
ENABLEEnable users for Skype for Business Online,
rollout peripherals, drive enabled scale
Prepare and execute PowerShell scripts to
enable users @ scale
ADOPT
Execute Skype for Business online Adoption
Plan, drive habitual user behaviour, drive
active usage of the service
Run end user adoption workshops
Train Champions and End Users
ENHANCE
UC applications and service updates enable
new business benefits, investigate, continue
the lifecycle @ Envision
Review new Skype for Business capabilities /
decide on additional workloads
SOF Lifecycle Stages - Operate
STAGE DEFINITION EXAMPLE ACTIVITIES
RUNManage the daily customer initiated and
controlled operations of the service
Confirm daily / weekly / monthly usage of
the Service
SUPPORT
Capture, triage, troubleshoot and resolve
issues, escalate when needed, engage 3rd
parties
Troubleshoot issues
MONITOR
Monitor the service end to end for quality,
reliability, usage and capacity through a
single pane of glass
Confirm call quality
REPORTProvide regular reports that inform and
drive actions
Review Service Health Reports
SOF www.Skypeoperationsframework.com
Skype Academy
Target audienceCustomers who deploy Skype for Business themselves
Partners who deploy and run Skype for Business
www.skypeoperationsframework.com/academy
Readiness curriculumSOF readiness:
• Recorded webinars for on-demand
viewing
• New webinars for live attendance are
continuously being added
• Templates and other useful
documentation for download
• Technical product readiness:
• Skype for Business product training
including Cloud Connector
Multiple consumption
options• Live interactive sessions delivered
through Skype Meeting
Broadcast
• Recordings available on-demand
Module 4Skype for Business Partner Ecosystem
Skype for Business Partner Ecosystem
An ecosystem of partners ready to extend and deliver your Skype for Business experience.
Skype for Business Partner Ecosystem
An ecosystem of partners ready to extend and deliver your Skype for Business experience.
System IntegratorsStart off right.
Experienced system integrators
ready to talk to you about Skype
for Business for your organization.
Skype for Business Partner Ecosystem
An ecosystem of partners ready to extend and deliver your Skype for Business experience.
Devices and ToolsFind enterprise ready solutions, tested
and certified on Skype for Business.
Tested devices, infrastructure, and tools that support and
extend your Skype for Business experience.
In the office. On the go. In open spaces.
Skype for Business Partner Ecosystem
An ecosystem of partners ready to extend and deliver your Skype for Business experience.
Business ApplicationsFind a variety of applications that
can meet your business needs.
Microsoft
Virtual
Academy
Office
Website
Drumbeat
Skype for
Business
Resources
for Partners
Partner Training and Resources
