Powered by Carousel Skype Operations Framework - Offer Adoption Overview Within this document is a discussion on Carousel Industries’ existing project framework and a discussion about the integration of the Skype Operation Framework (SOF) as a new and enhanced offer. Some of the key elements of SOF and the key drivers of Carousel’s adoption of this frame work are: • SOF supplies practical guidance, tools and assets that range from scripts and reports to workshops and documents that help aligned Customer expectations with the stages of pre and post-sale adoption of Skype for Business. • SOF delivers offers that are a combination of activities and tools that follow the SOF methodology enabling them to be delivered faster by providing the foundation to build or enhance their delivery practices. • SOF enables customers to apply execution excellence to achieve desired outcomes aligned with business initiatives by providing the common understanding between Carousel and our customers on the needs and benefits of the Skype for Business online lifecycle. - Overarching these phases are Carousel’s experience and focus Carousel has over 25 years of experience delivering Unified Communications (UC) solutions to customers. In our experience having a UC Foundation is important in developing a long-term roadmap which may include Office 365, Exchange Unified Messaging, Skype for Business, Voice, and Video Conferencing. The return on investment is also measured by the human side of technology adoption. Carousel can deliver user and group adoption plans tailored to any customer industry and environment. Carousel’s people and processes are second to no other technology company. Unified Communications experience is all about Multi-Vendor Expertise. Carousel takes a best-of-breed approach when working with our clients to architect, integrate, and manage their next generation platforms. 80% of Carousel’s workforce are architects and engineers specializing in many solutions including data networks, Wi-Fi solutions, virtualization, voice, video, and managed services. The value of having expertise in each of these disciplines allows us to see the entire vision and goal our customers are trying to achieve. Real-time communications pose a unique challenge with a diverse eco-system. All the piece parts need to be in synchronization for the user- experience to be as expected. Carousel tests, certifies and recommends only best-of-breed solutions which we know will achieve the best result for every customer. Existing Model: Carousel’s Multi-Phase Approach to Unified Communications Deployments Carousel has taken great care in formulating solutions for increased productivity gains, using Skype for Business and other tools which provide a foundational framework for delivering strategic collaboration solutions to groups and end-users. Today, Carousel Industries provides critical voice and video solutions to customers that tightly integrate into a multi-part (three-phase) framework, see graphic. Visit carouselindustries.com/solutions/collaboration/microsoft-practices/skype-for-business Phase 2 Phase 3 Phase 1 Jump Start Envisioning Design & Planning Deploy, Integrate & Adopt Scale drives Consumption Managed Services, Support and Growth
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Skype Operations Framework - Offer Adoption OverviewWithin this document is a discussion on Carousel Industries’ existing project framework and a discussion
about the integration of the Skype Operation Framework (SOF) as a new and enhanced offer. Some of
the key elements of SOF and the key drivers of Carousel’s adoption of this frame work are:
• SOF supplies practical guidance, tools and assets that range from scripts and reports to workshops and
documents that help aligned Customer expectations with the stages of pre and post-sale adoption of Skype for
Business.
• SOF delivers offers that are a combination of activities and tools that follow the SOF methodology enabling them
to be delivered faster by providing the foundation to build or enhance their delivery practices.
• SOF enables customers to apply execution excellence to achieve desired outcomes aligned with business initiatives
by providing the common understanding between Carousel and our customers on the needs and benefits of the
Skype for Business online lifecycle.
-
Overarching these phases are Carousel’s experience and focusCarousel has over 25 years of experience delivering Unified Communications (UC) solutions to customers. In our experience having a UC Foundation is important in developing a long-term roadmap which may include Office 365, Exchange Unified Messaging, Skype for Business, Voice, and Video Conferencing. The return on investment is also measured by the human side of technology adoption. Carousel can deliver user and group adoption plans tailored to any customer industry and environment. Carousel’s people and processes are second to no other technology company.
Unified Communications experience is all about Multi-Vendor Expertise. Carousel takes a best-of-breed approach when working with our clients to architect, integrate, and manage their next generation platforms. 80% of Carousel’s workforce are architects and engineers specializing in many solutions including data networks, Wi-Fi solutions, virtualization, voice, video, and managed services. The value of having expertise in each of these disciplines allows us to see the entire vision and goal our customers are trying to achieve.
Real-time communications pose a unique challenge with a diverse eco-system. All the piece parts need to be in synchronization for the user- experience to be as expected. Carousel tests, certifies and recommends only best-of-breed solutions which we know will achieve the best result for every customer.
Existing Model: Carousel’s Multi-Phase Approach to Unified Communications Deployments
Carousel has taken great care in formulating solutions for increased productivity gains, using Skype for Business and other tools which provide a foundational framework for delivering strategic collaboration solutions to groups and end-users. Today, Carousel Industries provides critical voice and video solutions to customers that tightly integrate into a multi-part (three-phase) framework, see graphic.
The shift to the cloud requires rethinking how enterprises plan, deliver and operate Skype for Business. The Skype Operations Framework (SOF) provides an enhanced, multi-faceted approach to the successful deployment of Skype for Business, providing:
• Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost-effective Skype for Business Service in the cloud.
• A common understanding of the Skype for Business online lifecycle to effectively engage and drive Skype usage and customer success. • Training for customers via existing Carousel tools and methods and using Skype Academy. • Feedback mechanisms to capture and incorporate updates from the field.
Carousel has taken steps to integrate the full value of SOF into our existing adoption of the Microsoft Solutions Framework. The following are highlighted items are where SOF will present value to our Customers.
Skype for Business OnLine Lifecycle
The shift to the cloud requires rethinking how to plan, deliver and operate Skype for Business. So what is this shift and what does this change? On-premises customers would typically experience product innovation, which unlocks business benefit, every few years as they upgraded their back-end systems to enable new capabilities, features and workloads to be deployed. This is no longer the case because the cloud is driving much shorter timescales for delivery of incremental innovation, capabilities, workloads and the associated business benefits, while not requiring IT administrators to plan and deploy these back-end upgrades themselves.
Being able to capitalize on this shift to deliver continual enhancements needs a lifecycle mindset, moving from the value proposition of being able to deploy Skype for Business servers on premises to one where the cloud service is being successfully delivered, adopted and enhanced. The Skype Operations Framework introduces the concept of the ongoing Skype for Business lifecycle to both customers and partners like Carousel. The lifecycle translates ongoing Skype for Business service innovation into the ongoing enhancement of business outcomes.
The SOF is a multi-faceted approach to the successful deployment of Skype for Business, incorporating four key elements that have customer success firmly at the center.
Customer success is at the heart of SOF, enabling customers to successfully establish and maintain a reliable and cost-effective Universal Communications service in the cloud.
• The SOF framework provides customers with a standardized approach to successfully plan, deliver and operate Skype for Business by incorporating practical guidance, tools, assets and recommended practices.
• The SOF readiness facet provides targeted training on Skype for Business products, services and best practices, while providing theoretical training along with internship and guided deployment opportunities to apply learnings to real-world customer engagements.
• SOF provides the foundation to accelerate Skype for Business Online delivery capabilities by providing practical guidance, tools and assets. We are providing the delivery methodology in SOF to guide the project on when and how to use the tools and assets.
This is a major benefit for many who in the past have had to work out how to navigate the deployment journey on their own, investing significant time and effort to develop their own delivery methodology from the ground up. Now projects can be built with a common framework using the SOF delivery methodology as the foundation.
Foundations of SOF
SOF is a built on a layered approach comprised of phases and stages with correlating activities that are prescriptive and designed to drive quality deliverables.
SOF supplies practical guidance, tools and assets that range from scripts and reports to workshops and documents that are aligned with each activity in each stage.
SOF delivers offers that are a combination of activities and tools that follow the SOF methodology enabling them to be delivered faster by providing the foundation to build or enhance their delivery practices.
SOF allows customers to apply execution excellence to achieve desired outcomes aligned with business initiatives by providing the common understanding between partners and customers of the need for and benefits of the Skype for Business online lifecycle.
Let’s look at the framework layers in more detail and explore how Carousel provides additional value through adapting our existing Deisgn Process and through years of experience with eco system partners and customers of all sizes.
For more on this offer visit Microsoft’s website https://skypeoperationsframework.com/
Skype Operations Framework - Offer Adoption OverviewSOF supplies practical guidance, tools and assets that range from scripts and reports to workshops and documents that help aligned Customer expectations with the stages of pre and post-sale adoption of Skype for Business. SOF delivers offers that are a combination of activities and tools that follow the SOF methodology enabling them to be delivered faster by providing the foundation to build or enhance their delivery practices. SOF enables customers to apply execution excellence to achieve desired outcomes aligned with business initiatives by providing the common understanding between Carousel and our customers on the needs and benefits of the Skype for Business online lifecycle.
Carousel’s experience and focusCarousel has over 25 years of experience delivering Unified Communications solutions to customers. In our experience having a UC foundation is important in developing a long-term roadmap which may includes Office 365, Exchange Unified Messaging, Skype for Business, Voice, and Video Conferencing. The return on investment is also measured by the human side of technology adoption. Carousel can deliver user and group adoption plans tailored to any customer industry and environment. Carousel’s people and process is second to no other technology company.
Unified Communications (UC) Experience is all about Multi-Vendor Expertise. Carousel takes a best of breed approach when working with our clients to architect, integrate, and manage their next generation platforms. 80% of Carousel’s workforce are architects and engineers specializing in many solutions including data networks, Wi-Fi solutions, virtualization, voice, video, and managed services. The value of having expertise in each of these disciplines allows us to see the entire vision and goal our customers are trying to achieve.
Real time communications poses a unique challenge with a diverse eco system. All the piece parts need to be in synchronization for the user experience to be as expected. Carousel tests, certifies and recommends only best of breed solutions which we know will achieve the best result for every customer.
Carousel SOF ActivitiesThe combination of Carousel existing deployment activities into the SOF will highlight areas where Carousel value adds to the offer process. Examples of high value, customer specific solutions are:
• Telco | Carrier analysis and cloud readiness including CCE hardware and Express Route options.
• Local and Wide Area infrastructure compliance and best practice.
• User interface equipment, from IP phones, to headsets as well as personal and group-based video conferencing solutions.
• Change management programs.
• User adoption courses, web-enabled and speaker -ed
• Day two managed services from maintenance to 24/7 proactive monitoring and scoring.
Carousel’s SOF PhasesSOF Phases define the Skype for Business online lifecycle for Project adoption and as a template to work
through, adding business value by onboarding new workloads and features.
Carousel’s SOF - Tailored to Voice & Enhanced Meetings Solutions
The SOF Phases, Plan, Deliver, Operate are supported by the inner Stages within the SOF offer, which have aligned activities, tools and assets. Each Stage is defined to support the Phase’s goals and would be worked through as part of the project lifecycle. Carousel’s UC Delivery model (graphic below) shows where these activities have been incorporated into our UC delivery model. Customer engagement can start at any one point on the continuum, whereby presenting the most value to the customer’s lifecycle as possible.
