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Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and...

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Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651- 5908 Participant code: 182500 To participate via VoIP… You must have a sound card You must have headphones or computer speakers © 2015 The Johns Hopkins University. All rights reserved.
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Page 1: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 1

FastFactsFeature Presentation

June 18, 2015

To dial in, use this phone number and participant code…

Phone number: 888-651-5908 Participant code: 182500

To participate via VoIP…

You must have a sound card

You must have headphones or computer speakers

© 2015 The Johns Hopkins University. All rights reserved.

Page 2: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 2

Today’s Topic

We’ll be taking a look at myPerformance – a new tool for managing performance at Johns Hopkins University and Medicine.

Page 3: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 3

Today’s Presenter

Anne MooreSr. Talent Management

Consultant, TMOD

Place picture of Presenter Name

here

Page 4: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 4

Session Segments

PresentationAnne will introduce you to the myPerformance process and online system.

During Anne’s presentation, your phone will be muted.Q&A

After the presentation, we’ll hold a Q&A session. We’ll open up the phone lines, and you’ll be able to ask questions. Anne will answer as many of your questions as time allows.

Page 5: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 5

Contact Us

If you would like to submit a question during the presentation or if you’re having technical difficulties, you can email us at: [email protected]

Page 6: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 6

Survey

SurveyAt the end of this FastFacts session, we’ll ask you to complete a short survey. Your honest comments will help us to enhance and improve future FastFacts sessions.

Page 7: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 7

How To View Full Screen

Click Here

Page 8: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 8

myPerformance Process and System Demo

Page 9: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 9

AgendaToday’s Agenda:

Present definitions and critical performance driversExamine the case for changePresent the benefits of effective performance

managementIntroduce the myPerformance model and key

components of the processShow how SuccessFactors will support myPerformanceDemonstrate how to access and navigate the system

Page 10: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 10

ObjectivesAfter today’s session you will be able to:

Identify the key components and timing of the myPerformance processIdentify the differences between goals, major responsibilities and development goalsAccess, navigate, and use myPerformanceAccess resources to assist you in using myPerformance

Page 11: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 11

DefinitionsPerformance management

Ongoing cycle of goal-setting, feedback, and evaluation that optimizes an individual’s progress towards organizational goals.

Development planningProcess of establishing training goals and plans which link to individual goal attainment, career planning and possible succession planning.

Reward and recognitionFormal and informal methods of acknowledging individuals and teams who contribute to the success of the organization.

FeedbackMethod of confirming or validating appropriate behaviors or good

performance and providing clarification or correction for behaviors or performance that are not meeting expectations.

11

Page 12: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 12

What Drives Performance?

Top Nine Drivers of Performance

Bottom Two Drivers of Performance

1. Fairness and accuracy of informal feedback

2. Risk-taking

3. Emphasis on performance strengths (in formal review)

4. Understanding of performance standards

5. Internal communication

6. Manager knowledgeable about performance

7. Opportunity to work on the things you do best

8. Feedback that helps individuals do their jobs better

9. Opportunity to work for a strong executive team

1. Frequent changes to projects

2. Emphasis on performance weaknesses (in formal review)

Nine drivers have the greatest opportunity forpositive impact on individual performance…

…While two drivers have the potential to significantly stunt individual performance…

Source: Corporate Leadership Council Performance Management Survey.

Page 13: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 13

Effective Performance Management

Promotes two-way communication and participationProvides a mechanism for determining and establishing goals critical to the organizationProvides a consistent process for measuring and rewarding performanceFocuses on desired results and behavioral expectations to drive performance excellenceHelps identify employee development needsPromotes individual and organizational success

Page 14: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 14

Case for Change

14

Historically Future State

Many different forms and processes used across Johns Hopkins

One consistent process

Annual performance review On-going performance management discussions

Manual performance management Online 24/7 access supported by SuccessFactors technology

Different measurements; no alignment with organizational goals

Same evaluation criteria; organizational goals can be cascaded

Performance evaluation subjective Performance evaluation based on defined goals and major responsibilities/essential job functions

No standards for leadership accountability

Defined leadership competencies with potential for 360 feedback

Page 15: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 15

Benefits

EmployeesUnderstand how work contributes and connects to the larger work and success of the organization Prioritize work that will have the most impactAre formally and informally acknowledged for performance success and have opportunities for growth

ManagerAchieves department goals and objectivesAttracts and retains the world’s best faculty and staff Formally and informally acknowledges for performance success and identifies opportunities for growthFosters better working relationships with higher workplace satisfaction

OrganizationAchieves mission critical goals and objectivesImproves the succession management efforts

15

Page 16: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 16

myPerformance Process and Model

16

Page 17: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 17

myPerformance Key Components

Components Timing

Set DirectionGoal Setting, Major Responsibilities, and Development Planning Meeting – clarify and discuss performance expectations

After introductory period or ~1 month after annual review

Checkpoint Meeting(s)Update on progress towards goals and major responsibilities and obtain feedback

~6 months after hire or annual review

Annual ReviewAnnual Review Meeting – discuss outcomes for goals and major responsibilities

~12 months after hire or previous annual review

17

Page 18: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 18

“Cascading” Goals and Objectives

Department Results

Individual Results

Work Unit Results

Results reflect the mission, vision, and goals of the university

Page 19: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 19

Goals vs. Major Responsibilities vs. Professional Development Goals

19All goals should have SMART Components.

Page 20: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 20

What are SMART Goals?SMART Goal Components: Specific – explicitly shows the who, what, why, when, and where details Measurable – includes an amount, number, extent, size, or frequency Attainable – complex enough to be challenging, but also realistic enough to be within reachRelevant – related or linked to the essential tasks or functions of the positionTimely (Time Bound) – tied to a deadline or targeted time of completion

20

Page 21: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 21

myPerformance

Sample SMART Goal: Develop and improve documentation workflow process for the department within this fiscal year.

Establish and document department-specific policies and procedures related to document processing and acknowledgement by September, 20XX. Develop and launch documentation workflow process satisfaction survey to all faculty and staff by November, 20XX. Present recommendations to department faculty and staff by January, 20XX.

21

Page 22: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 22

myPerformance

Sample Major Responsibilities Goal: Provide routine and complex administrative support to department. Handle office workflow pertaining to correspondence, calendaring, and meeting reporting.

– Answer and respond to inquiries within two business days in a polite and professional manner per established departmental guidelines.

– Ensure all new procedural guides are developed, online, and within budget within the first quarter of each year.

22

Page 23: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 23

myPerformance

Sample Professional Development Goal: Improve communication skills

Complete two Administrative Professionals courses offered through myLearning within this fiscal year. Proposed courses:

– Common Administrative Support Tasks– Representing Your Boss

Join Toastmasters by July 20XX

23

Page 24: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 24

Professional Development

Development goals should follow the 70, 20, 10 guideline:70% - On the job experience, stretch assignments or expanding professional networks20% - Coaching and feedback from others concerning specific task/goals or future career direction10% - Training on technical, interpersonal or leadership skills development (formal or informal)

24

Page 25: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 25

myPerformance GoalsTwo Goal Plans:

Goal Plan - Goals + Major Responsibilities = 100%

Set goals and expectations: – Performance Goals

– Major Responsibilities (JHU only)

Development Plan – Not WeightedDevelopment Goals

Performance FormGoals automatically transfer to the Performance FormGoals can be updated on either the Goal plan or Performance Form; after being created on the Goal Plan

25

Must have at least one of each type of goal, all have SMART components.

Page 26: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 26

Categorizing GoalsGoals must be categorized as one of four pillars within the Ten by Twenty Goals:

One University

Individual Excellence

Commitment to Our Communities

Institution Building

26

Page 27: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 27

Categorizing Goals

27

Page 28: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 28

CompetenciesDefined:

Those measureable behaviors, characteristics, abilities and personality traits that identify successful employees against defined roles within an organization.

Core ValuesLeadership Competencies

28

Page 29: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 29

Core Values

29

Page 30: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 30

JH EnterpriseLeadership Competencies

Establishing RelationshipsDeveloping TalentInspiring and Motivating OthersDemonstrating Emotional IntelligenceActing with IntegrityActing StrategicallyManaging RiskNavigating OrganizationsCommunicating EffectivelyPromoting Diversity and InclusionSetting a Strategic VisionHolding Self and Others Accountable

Page 31: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 31

myPerformance Section WeightingsJHU Performance Form Sections

Goals and Major Responsibilities 70%

Core Values/Competencies 30%

Professional Development Goals 0%

31

Page 32: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 32

SuccessFactorsDemonstration

Accessing SuccessFactors/myPerformance through myJHU portal - https://my.jh.edu Login and enter your JHED ID and password Click the HR icon from the left panel of options Select SuccessFactors

Page 33: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 33

Next StepsReview myPerformance resources Develop and enter goals into the myPerformance Goal Plans

33

Page 34: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 34

We’re going to open the phone lines now!

There will be a slight pause, and then a recorded voice will provide instructions on how to ask questions over this conference call line.

We’ll be answering questions in the order that we receive them.

We’ll also be answering the questions that were emailed to us during the presentation.

If there’s a question that we can’t answer, we’ll do some research after this session, and then email the answer to all participants.

Q&A

Page 35: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 35

Thank You!

Thank you for participating!We would love to hear from you.

Are there certain topics that you would like us to cover in future FastFacts sessions?Would you like to be a FastFacts presenter?Please email us at: [email protected]

Page 36: Slide 1 FastFacts Feature Presentation June 18, 2015 To dial in, use this phone number and participant code… Phone number: 888-651-5908 Participant code:

Slide 36

Survey

Before we close, please take the time to complete a short survey.Your feedback will help us as we plan future FastFacts sessions.Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/

Thanks again!


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