Slide 1

Leveraging GIS to improve efficiencies and reduce costs at

North Delhi Power Ltd

Arup GhoshChief Technical OfficerNorth Delhi Power Ltd

(Joint venture of Tata Power Co Ltd and Govt of National Capital Territory of Delhi)

Obligation to supply on request (USO)

Slide 2

Section XX. Sub section (X)

“Every pizza delivery agency, shall, on an application by the caller, deliver pizza to such premises, within one month after receipt of the application requiring such delivery”

- Pizza Act 20XX

Obligation to supply on request (USO)

Slide 3

Section 43. Sub section (1)

“Every distribution licensee, shall, on an application by the owner or occupier of any premises, give supply of electricity to such premises, within one month after receipt of the application requiring such supply”

- Electricity Act 2003

Slide 4

North Delhi Power Ltd. (NDPL)

• Delhi had State owned vertically integrated Utility;

• High financial losses and poor customer service;

• Vertically separated in 2001 to Genco, Transco, Discoms

• Discoms privatised in July 2002;

• Tata Group 51%, Govt of Delhi 49%;

• Distribution Utility for Northern Delhi;

• Electricity is a Regulated Business in India;

• State Regulators and Central (Federal) Regulators.

Slide 5

North Delhi Power Ltd. (NDPL)

RevenueRevenue Rs. 3,100 Cr (USD 700 Million)

Peak Demand Peak Demand 1,313 MW

Annual Energy RequirementAnnual Energy Requirement 7,700 MU

Registered Customers Registered Customers 12 Lakh

Population ServicedPopulation Serviced 50 Lakh

EmployeesEmployees 3,500

Licensed AreaLicensed Area 510 Sq Kms

Per Capita Consumption Per Capita Consumption 1245 Units (National Average - 500)

Customer DensityCustomer Density 2,353 / Sq. Km

Employees Customer Ratio Employees Customer Ratio 2.9 Employees /1000 Customers

Employees Energy RatioEmployees Energy Ratio 0.45 employees / MU Energy Input

Demand / Energy Growth Demand / Energy Growth 8%

Slide 6

NDPL’s achievement – AT&C Losses

Slide 7

NDPL’s achievement – Trans failures

Slide 8

NDPL’s achievement – Reliability indices

Ho

urs

& N

os.

Ho

urs

Unpleasant reality…

Slide 9

• Non-payment of electricity bill is a reality;

• Supply gets disconnected on non-payment;

• Rather than pay dues and get connection restored, consumers apply for new connection in different name;

• Law allows recovery of dues if dues exist in same premises;

• Identification of dues a cumbersome process.

Leveraging GIS for innovative solution…

Slide 10

• Populating GIS with network and consumer data;

• Integrating with other IT applications;

• Dramatic reduction in new service connection time.

What the media said…

Slide 11

New connection process flow…

Installed?

Data EntryInstant

Connection Desk

Payment?

Yes

Identified dues?

Auto Batch

Request registered in CRM

Eligible for IC?

GIS returns neighbouring connection details

Registered for normal processing

Payment of duesInvoice for

connection charges.

Site Visit

R/C

Identified dues?

Connection charge invoice.

Payment?

Connection Desk

Yes

No

Yes

Yes

No

20 Days

No

One Minute 20 Days

Slide 12

CRM

Adjoining Cons NumbsAdjoining Cons Numbs

Slide 13

GIS based dues verification…

CRM

Slide 14

GIS based dues verification…

Cons Numb Address Pole Numb Dues Eligible

XXX XXX A/B Y N

YYY YYY C/D Y Y

-----

-----

ZZZ ZZZ E/F N Y

Search for match Search for match between between

new connection address new connection address and existing Consumer and existing Consumer

Numb addressesNumb addresses

Auto dues check on fetched list of Consumer Nos

Time Lag : A few seconds Time Lag : A few seconds

GIS based Auto batch allocation…

Slide 15

CRMEngineer ID

Master Area Numb

Zone Code

A1 111 AA

B2 222 BB

------ -----

C3 333 CC

Matured case

Master Area Numb

Zone Code

XXX 111 AA

YYY 222 BB

----- -----

ZZZ 333 CC

Matured case

Engineer allocated to.

XXX A1

YYY B2

----- -----

ZZZ C3

Payment

Rs. 210 Site visit activities

Rs. 35 Application form digitization

Rs. 12 Dues verification

Rs. 20 Connection charge invoicing

Rs. 12 Meter & work allotment process

Rs 290/ Rs 900 = 30% Cost Reduction

Rs 289 Net savings

Slide 16

Cost reduction and savings…

GIS Based NOC

Rs 250 Profit on additional sales

Rs 420 / Rs 900 = 47 % Cost reduction

Rs 420 Net Savings

Rs 290 Net Cost Reduction

Cost reduction and savings…

Rs 120 Additional expenditure

Slide 17

GIS Based NOC

Reduction in site visit amounts to 31,500 litres of petrol per

Annum

Exceeding consumer

expectation and raising delivery

standards

Environment & social benefits…

Slide 18

GIS Based NOC

Pizza Delivery

Connection Delivery

THANK YOU

Slide 19