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WebinarContent Marketing Software RFP:A Framework to Determine Marketer Needs & Solicit Proposals
Rebecca Lieb, Industry AnalystJessica Groopman, Sr. ResearcherSeptember 11, 2014#ContentRFP
WelcomeTurn on computer audio.
Today’s hashtag: #ContentRFP
Use the Readytalk control panel to submit questions at any time
Slides and this recording will be emailed to you after the webinar.
Rebecca LiebIndustry Analyst@lieblink
Jessica GroopmanSenior Researcher@jessgroopman
Content Marketing Vendors Most Frequently Cited as Competitive
Altimeter Group asked all Content Marketing Vendors surveyed to list their top three competitors. These 10 vendors received the highest number of mentions. The size of the cloud correlates with the total number of mentions for that vendor. Source: Altimeter Group Content Marketing Survey Q2 2014Base: n=80
Agenda ∙ Welcome∙ Why a Content Marketing RFP?∙ Seven Steps of Content Marketing
Software Selection∙ Best Practices∙ Altimeter’s Content Marketing Software
RFP Template
Tangled and Emerging Vendor Landscape adds to the complexity• Solution proliferation• The landscape is bifurcated• Content marketing evolution is
driving consolidation
RESULT
Brands cannot yet clearly articulate their content marketing needs to the
hundreds of content marketing vendors competing for their business, with new vendors
emerging all the time.
The RFP Template reflects the two parts of our recommended process:
Conduct an internal assessment of use cases and requirements by asking key stakeholders about their needs and priorities.
Create an RFP to be used externally with vendors based on these needs. It should include an RFP Background (completed by the marketer) and an RFP Vendor Response sheet. Finally, combine vendor responses to cross reference.
Step 1: Determine Goals & Provide Background
∙ Align the organizational and RFP process
∙ Create a brief including: Project goals & Objectives Deployment approachCompetitive landscape Implementation timeline
Reference RFP tab “Stakeholder Feedback”
Once developed, add the goals and any additional background to the
“Stakeholder Feedback” tab, which you will use to solicit feedback from
key stakeholders.
Step 2: Determine & Prioritize Content Marketing Use Cases
∙ Reduce the complexity of your internal and external evaluation process
∙ Determine priority use cases and sub-category features
Reference RFP Tab “Stakeholder Feedback”
In the “Stakeholder Feedback” tab of the RFP Template, you have the option of including all or just some of the use cases, asking stakeholders to rate how important each area is to help determine prioritization for the organization.
Step 3: Gather Cross-Functional Requirements
∙ Identify stakeholders and end users across multiple functions and workflows
∙ Solicit the following:Requirements Input, pain points, needsCollaborationFacilitate a sense of ownership,
adoption
Reference RFP tab “Consolidated Stakeholder Feedback”
Circulate the “Stakeholder Feedback” tab, then aggregate all stakeholders’ responses in the “Consolidated Feedback” tab so that it’s in one place and easy to review.
of the content marketers we surveyed report that the lack
of inter-departmental coordination is leading to
disparate tools used.
40%
“We did a series of workshops with the content creators and manipulators…
So much came down to workflow, particularly around transparency and the ability to understand what’s happening with content at any given point.”
— Meg Walsh, Senior Director of Digital Strategy & Distribution at Marriott International
Step 4: Plan for Integration & Evolution
∙ Consider converged media and content stack evolution when planning for integrations
∙ Identifying integration priorities can help shortlist prospective vendors o Integration with Marketing Systemso Integration with Enterprise Systemso Future Integrations
Consider the organization’s IT
roadmap, external forces, emerging
technology platforms, changing capabilities,
and device types.
Integration requirements with other marketing
systems are critical and typically comprise the
most immediate integration needs.
Depending on organizational needs, enterprise system
integration may be an immediate or a longer-term priority.
Chart integration requirements in the “Stakeholder Feedback” and “Vendor Response” tabs
It’s worth noting that steps 3 & 4 are often conducted in tandem; cross- functional requirements help build out integration needs
unforeseen by marketing functions.
∙ Build as realistic and complete a picture of current and future needs Strategy Business objectives Program needs Use cases & subcategory features Current tools Integration needs DM timeline Evaluation criteria Budget information
Step 5: Create RFP Background & Vendor Response Documents
Reference “RFP Background” & “Vendor Response” tabs for RFP submission
The RFP Background sheet provides details about the strategy and approach to content marketing.
The RFP Vendor Response sheet contains specific requirements and questions o be answered by identified vendors
Step 6: Identify & Prioritize Vendors
∙ Having gathered requirements & background, submit RFPs to selected vendorsMatch vendor priorities (see Appendix) with
your organization’s use cases
∙ Consider multiple point solutions in addition (or instead of) full suite providers
Step 7: Gather & Compare Responses
∙ Compare options & create a shortlist.
∙ Follow up with all vendors with your feedback. You want to work with them in the future
Content Tool Best Practices ∙Train staff∙Avoid redundancies∙Build for speed∙Consider IT support (or lack
thereof)∙Scale towards the future
I. Train staff∙ Educate staff on content strategy, and
train to leverage tools
of the marketers we surveyed say employees are formally trained and empowered to publish on behalf of the brand.
24%
II. Avoid redundancies∙ Eliminate redundant toolsets with
overlapping secondary or tertiary features
∙ Integration helps drive “one version of the truth” vs. “multiple realities that don’t align when viewed in aggregate.”
III. Build for speed∙ Real-time Marketing requirements require
speedy deployment∙ Rapid personalization, delivery, and the ability to
build content based on buzz are primary considerations
• Speedy implementation, set-up, training, and ease of use are key to adoption
IV. Consider IT support (or lack thereof)∙ Assess the level of support needed for
software implementation and ongoing support
∙ Many solutions today bypass IT for day-to-day publishing needs
V. Scale towards the future∙ Monitor emerging technologies and
potential integration needs∙ Mobile∙ Real-time marketing∙ Localization in international markets∙ Native advertising∙ Sensors, beacons, etc.
∙ Adopt a test and learn approach
Thank You
Disclaimer: Although the information and data used in this report have been produced and processed from sources believed to be reliable, no warranty eXpressed or implied is made regarding the completeness, accuracy, adequacy or use of the information. The authors and contributors of the information and data shall have no liability for errors or omissions contained herein or for interpretations thereof. Reference herein to any specific product or vendor by trade name, trademark or otherwise does not constitute or imply its endorsement, recommendation or favoring by the authors or contributors and shall not be used for advertising or product endorsement purposes. The opinions eXpressed herein are subject to change without notice.
Altimeter Group provides research and advisory for companies challenged by business disruptions, enabling them to pursue new opportunities and business models.
Rebecca LiebIndustry Analyst@lieblink
Jessica GroopmanSenior Researcher@jessgroopman