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The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
FacultyDevelopment
2001 recipient of the Sloan-C Award for Excellence in ALN Faculty Development
Keys to success of in the SUNY Learning Network
Alexandra M. PickettAssociate DirectorSUNY Learning NetworkFaculty Development & Instructional Design
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
This presentation will describe: An introduction and background of the SUNY
Learning Network (SLN).
The 5 key elements in SLN’s successfulaward-winning online faculty developmentprogram.
Our challenges & some lessons learned.
Overview
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
IntroductionState University ofNew York The single largest public university in the nation 440,000 students 32,000 + faculty
64 Campuses 13 University Centers and Doctoral Degree Granting Inst. 13 University Colleges 8 Colleges of Technology 30 Community Colleges
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
SUNY LearningNetwork
30 of the 64 campus participate in SLN.
3,000 online faculty.
107 online degrees offered.
100,000+ online student enrollments.
4,000 + fully online courses.
high levels of student & faculty satisfaction.
CC account for 67% of student enrollments.
!SLN was referencedin testimony to theKerrey Commissionin Congress as the2nd largestALN in thecountry.
2008-2009 academic year. . .
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
SLN Awards2000 EDUCAUSE Award for Systemic Progress inTeaching and Learning
2001 Sloan-C award for Excellence in ALN FacultyDevelopment
2002 Sloan-C award for Excellence in Institution-WideALN Programming
2003 Sloan-C Award for Excellence in Online Teaching
2006 USDLA 21st Century Best Practice Award - OnlineTechnology - Higher Education
2009 NUTN Distance Education Innovation Award
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
SLN Background Faculty Development and Training Faculty Training Materials Course Development Process Instructional Design & Support Team – best practices Campus-based MIDs – for ongoing local Faculty Support Research/Data Collection/Analysis Campus-based Academic Coordinator liaison Policy Development Marketing & Promotional Activities Technical Infrastructure (Servers/Telecommunications) Technical Support/7 x 24 Operational Support HelpDesk/7 days a week Central Inquiry Response Capacity Common Student Registration Process SUNY DL Web site Assisting Registrars
!SLN -built aUniversitySystem-wideALN
Visit: http://SLN.suny.edu
Historical Benefits ofMembership in SLN
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
SLN BackgroundAcademic Authority
Offer CoursesGrant DegreeSelect FacultyAcademic Review
Standard Student ServicesEnrollment ManagementFinancial AidAdvisement
Receive and Manage RevenueTuition, State Aid, Charge Backs, etc.
SUNY CampusResponsibilities
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
SLN BackgroundGrowth in onlinecourses…
8 34227
724
12601456
1853
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3460
4325
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The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
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SLN BackgroundGrowth in online degreeprograms & certificates
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The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
SLN BackgroundGrowth in enrollments
119 447 2009 606013021
25814
39,966
53,638
68,887
86,110
101272
0
100002000030000
400005000060000
7000080000
90000100000110000
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The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Yesterday1994-95 research & development period.Objective: what works?We already assumed “no significant difference”http://www.nosignificantdifference.org/
1995-99 synthesis of models, processes, &procedures, infrastructure, resources, supportand services.Objective: will it scale?
1999-05 . . . Full-scale production.Objective: institutionalization, sustainability
Where we’ve been…
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
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Migration2006-09 Campus, Course, Faculty, and SLNprogrammatic migration to ANGEL and newbusiness model.
Objective: Will they buy our support and services?What are the benefits of membership? Whom dowe serve?
2009 in the last month of our migration BB buysANGEL.
??
Where we are…
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Today 25 of the 40 campuses migrated with us to
ANGEL - a 3-year process - June 2009.Future migration? To what?
Migration of programmatic elements,approaches, processes, methods.
Decentralization results in many changes forthe program and campuses.
Supporting campuses that choose not to usethe “preferred CMS.”
New fee for service business model.
Our challenges ...
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
. . . Evolution now! other LMSs blended learning quality matters web2.0 digital repositories mobile learning e-portfolio portals single sign-on
Objective: Growth and expansion, to serve the entire spectrum and continuum of SUNYonline needs including web enhanced and hybrid courses. Shift to fee for servicesmodel, shift from faculty and course-centered program to community-centered support &services.
The Future...Where are we going?
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
FacultyDevelopment
Our Roadmap... Objective: develop large numbers of faculty to
teach online and insure consistent and effectivecourses developed in a specific time frame.
Required: Need to develop and implement ascaleable and replicable process to train largenumbers of faculty to produce technically andinstructionally sound courses.
Result: Comprehensive and integrated facultydevelopment and course design processes.
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Large-scale production required that we develop ways tosupport & train large numbers of faculty and produce largenumbers of courses of consistent quality.
Using a comprehensive faculty development and coursedesign approach, we avoid cookie cutter mass production byworking with individual faculty and allowing them and theircontent to drive course design.
We have the opportunity to influence and share bestpractices across the design of all courses.
Share stuffwe know works.
Learn fromfaculty - whatthey find works.
FacultyDevelopmentHow we did it...
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
!SLN’s 5 keyelements
What I have learnedfrom working with over3000 SUNY faculty,from 40+ SUNYinstitutions, andthousands of studentssince 1994.
Model: Rapid Scale: This required that we develop a consistently appliedand thoughtful faculty development process.
Support: Large numbers: Successful online courses have effectivedesigns and effective/prepared instructors. = Instructional designers, HD,templates.
Approaches: Our philosophy: The pedagogy dog wags the technologytail NOT the other way around.
Evaluation: Program evaluation and continuous improvements: Iterate!Best practices: what is working, why, what needs to be improved?
Quality: Requires a comprehensive approach to training, support,resources, best practices, exemplars, community of practice,template/standards, formal course review/rubric.
1.
2.
3.
4.
5.
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
? What models does SLN usefor online faculty development,course design, and training?
1
Key ElementModels
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Key Element 4-Stage faculty development process.
7 step online course design process.
Challenge: scalability, facultybuy-in, consistency in coursequality and student experience.
SLN faculty development,course design, training. . .
1. Model2. Support
3. Approaches
4. Evaluation
5. Quality
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Garrison, Anderson, Rourke, Archer (2002).
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
SLN BackgroundResearch & Publicationhttp://tinyurl.com/69zw4l
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
What key support roles arenecessary?
Support
2?Key Element
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Key Elements Campus-based MIDs & ACs. Community, professional development. Communications & regular events. Technical HelpDesk support. Resources in a variety of media.
Challenge: Limited staffresources, exponential growth,institutionalization
SLN support. . .
1. Model
2. Support3. Approaches
4. Evaluation
5. Quality
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
What technology, tools, andapproaches are necessary?
Approaches
3?Key Elements
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Key Elements Home-grown CMS from 1994 – 2009. Faculty develop their own courses. Empowerment = build automation and
build campus autonomy and self-service. Andragogy
Challenge: limited staff & resources,no CMS, exponential growth.
SLN technology, tools, &approaches. . .
1. Model
2. Support
3. Approaches4. Evaluation
5. Quality
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Learning experiencesshould be based aroundexperiences, since peopleare performance centeredin their learning.
Acquisition of subjectmatter. Curriculumorganized by subjects.
Orientation to learning
People learn what theyneed to know, so thatlearning is organizedaround real life application.
People learn what societyexpects them to. So thatthe curriculum isstandardized.
Readiness to learn
Interactive. Teachingmethods includediscussion, problem-solving, etc.
Passive. Teachingmethods are didactic.The learner's experience
Moves towardsindependence.Self-directed. Teacherencourages and nurturesthis movement.
Dependent. Teacherdirects what, when, how asubject is learned andtests that it has beenlearned.
The learner
AndragogyPedagogy
!PedagogyAndragogy
Accordingto MalcolmKnowles1970’s
A Comparison…
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
How do you evaluate andimprove your program, yourunderstanding of onlineteaching and learning, andyour approaches?
Evaluate
4?Key Elements
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Key Elements Online teaching and learning
Effectiveness: Start with a theoretical frameworkto inform and contribute to practice, approaches,models, processes
Programmatic Effectiveness: In asystematic regular way ask what is working and whatcan be improved?
Challenge: proof of concept,scalability, institutionalization,sustainability.
SLN evaluation…1. Model
2. Support
3. Approaches
4. Evaluation5. Quality
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
How do you insure coursequality?
5?Key ElementsQuality
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Key Elements Course templates/standards/wizard. Course review rubric/checklists- QM Revise and Improve new faculty wkshp. RFIDI: http://sln.suny.edu/teachingsurvey
Community of faculty & IDs
Challenge: quality on a largescale and growing number of“experienced” online faculty.
SLN course quality. . .1. Model
2. Support
3. Approaches
4. Evaluation
5. Quality
The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
??Any questions
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The SUNY Learning Network E f f e c t I v e O n l I n e F a c u l t y D e v e l o p m e n t : K e y s t o S u c c e s s
• A l e x a n d r a M . P i c k e t t • 2 0 0 9 •
Thank you!Alexandra M. [email protected]
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