M4/12

Small Business Results

Miracle Sandwich

Mystery Shopper Results...

•“Helpful staff”•“Fantastic!”•“Great value and taste”•“Very big portions!”

Royal Shake

Mystery Shopper Results...

•“Great teamwork, everyone had a job”•“Good stuff!”•“Delicious éclairs”•“Excellent promotion”

French Fries and Punch

Mystery Shopper Results...

•“Delicious fries”•“Very popular!”•“Patient staff – busy stall”•“I enjoyed the drink”

Fried Bread Pork Spread

Mystery Shopper Results...

•“Very popular”•“Fantastic VFM”•“Great taste and great service”•“Extremely cheap!”

Boy Band Black Jelly

Mystery Shopper Results...

•“Great music – good idea!”•“Interesting drink”•“Boy Band – I wanted to see them dance”•“Good taste!”

Fruit Shake and Sushi

Mystery Shopper Results...

•“Quick service”•“Great selection and nice to see a menu”•“Delicious sushi”•“Smiling staff!”

Small Business Result

Well done everyone!

You all did a fantastic job – you should be proud of yourselves!

Revision

Exam Topics:

Spreadsheets Job roles Types of business Business departments Business vocabulary Advertising Customer Service Your small business experience