PRODUCT SHEETSmart CTI Connector

Smart CTI

March 20191.0

Smart CTI ConnectorProduct Name

Version

Compatibility

Up to Cisco PCCE 12.0Up to Cisco UCCE/X 12.0

PlatformsWindows 2012 R2,Supports High Availability

Deployment SizeFrom 10 seats to Enterprise

Per seat subscription basedLicense Model

NovelVox Smart CTI Connector provides customizable interface and enhances agent performance by providing all call control features and key information within your CRM to manage customer connections in real time. It can be integrated with multiple 3rd Party Business Applications along with call controls providing a uni�ed view to the agents within your CRM.

Embedded Smart CTI Connector for your Existing Applications

ConnectorNovelVox

Out of Box Features

Integration with leading CRM Applications

Click to Dial : Click-to-dial from within CRM recordsCRM Screen Transfer : CRM screen transfer with calls, Propagated caller ID on transferred call Con�gurable Speed Dials : Con�gure your speed dial buttons as per your requirements Enhanced Reporting & Call Logging : Rapidly add call notes with con�gurable log templates and wrap-up codes Queues & Skill Group Live Feed : Real-time data of Agent Queues/Skill Group is available to AgentSmart Dialling : No matter what country or area code your agents and callers are in, you can con�gure Pre�x and Su�x required to dial out

Dynamic Screen Pop : Screen pop based on incoming user-entered IVR information

Multiple Application Integration : Integrate with di�erent applications, providing Single Interface & Eliminating the need to switch between di�erent applications

White Label Your Screen Pop : Customize or build your Screen POP using drag and drop Novelvox Designer Studio

Agent Performance Stats : Agent Performance Reports like Call O�ered, Calls Handled is available to improve Agent Productivity

PRODUCT SHEETSmart CTI Connector

Established in 2008, NovelVox is a leader in Contact Center softwaredevelopment. Novelvoxsolutions are used globally,across multiple industries.

enquiries@novelvox.comwww.novelvox.com

Contact Us

ABOUT NOVELVOX

The Contact Center Software Innovators

Professional Services and Support for Demand Surges

Novelvox Smart CTI Connector equips Contact Center with application to improve agent productivity with delightful customer experience by providing intuitive user interface to the agents with Uni�ed CRM Data and ACD System and helps improving overall Contact Center metrics.

The NovelVox professional services team is at your disposal for rapid client deliveries. With 24/7 support and our 150+ strong software development team, we are always on hand to help.

Business Bene�ts

Provides Omnichannel customer experience

Single Interface

Get better ROI on operationsIntegrates with existiing application, no extra agent training time requiredEsay Customization

3rd Party Application Integration

Novelvox Smart CTI Connector can be integrated with 3rd Party Products such as Call Logger, Quality Monitoring Tool etc. using technologies such as Java, SOAP/XML, REST, SQL, Javascript, .Net or any open API framework.

Sample Screenshot