snam.it
Smart Metering for Gas Utility
Giuseppe Falivelli - Telecommunication and Integrated Systems Manager
Amsterdam, 17th October 2013
Data Acquisition and Integrated Management
2
Agenda
Snam overview and Italgas activities focus
Regulation context in Italy
Regulation Impact on Italgas IT systems and organization
Smart metering management solution adopted by Italgas
Integration as the key of success
Next steps and Conclusion
Struttura e attività del Gruppo
100% 100% 100% 100%
PRODUCTION TRANSPORT MARKETING DISTRIBUTION STORAGE IMPORT
Downstream Upstream Middlestream
REGASIFICATION
Snam Activities
SNAM Structure and Activities
3
Snam is one of the major european integrate groups in the gas infrastructure business
Struttura e attività del Gruppo
Snam Overview
The integrated infrastructure system makes SNAM a unique player
4
SNAM has based on solid values
Innovation Reliability Efficiency Sustainability Safety Quality
SNAM aims to update an integrated network enabling interconnection
across the european gas system
The Company is convinced of the great potential that Italy has in reaching this
target and already started to put in place actions:
• realizing gas infrastructures ensuring the security and the diversification of
sources of supply
• favouring the integration of the Italian market with the European one by
carrying out a gas hub for Southern Europe
Toward the gas hub
Italgas – Fast Facts
1.435 Licenses
1.337 Districts
52.000 km Network
7,46 bcm gas
200 Network Suppliers
5,9 mln Customers
5
Agenda
6
Snam overview and Italgas activities focus
Regulation context in Italy
Regulation Impact on Italgas IT systems and organization
Smart metering management solution adopted by Italgas
Integration as the key of success
Next steps and Conclusion
Regulation context in Italy
Tariff Distribution and metering services quality
Network access and network code for the gas
distribution
Measurement activities; processing and use of
measurement data
Authority defines for each regulatory period (four-year) the
criteria for determining annual revenues recognized to the DSO
and tariffs for the provisioning
Guidelines for:
• production and delivery of DSO
• quality service levels
• automatic refund mechanisms for users and consumers in
non-compliance events
Defining rules for the collection of meter data, procedures for
the proper allocation of gas volume and guidelines for the
commissioning of gas metering units, characterized by minimal
functional requirements
1 2
3 4
7
Authority defines criteria to ensure access to all distribution
network users; furthermore, it defines the communication terms
(A2A and Web) between Retail Companies and DSO
Technical Regulations for Smart Metering
Standardization activities according to smart metering technologies has been defined by UNI CIG starting
from 2010 with the publication of UNI TS 11291 regulation defining architecture, protocols and
infrastructure functionalities for smart gas meters.
2010
2013
Smart gas
metering
general
characteristics
CTR
Protocol
CTE
Protocol
Data
acquisition
system,
concentrators,
repeaters and
translators
Mass market
meters
requirements
Commercial
and industrial
meters
requirements
Interoperability
test
Communicati
on protocols
for gas
distribution
networks
Mass market
meters
interchangeability
Data
security
8
SAC
SAC 1
SAC 2
SAC n
PP5
MC>40 PP4
PP4
MC≤40
PP4
Translator
PM1
Concentrator
PP3
Repeater
PM1
Translator Translator PM1
PM2 PM1
Domestic
Device
PM1
MC>40 Class A
MC≤40
Meters –
Concentrators
(PM1)
SAC – Meters (PP4)
CTR
GSM data
TCP/IP
SMS
PSTN CTR CTR CTR
SAC –
Concentrators (PP3)
TCP/IP
Agenda
9
Snam overview and Italgas activities focus
Regulation context in Italy
Regulation Impact on Italgas IT systems and organization
Smart metering management solution adopted by Italgas
Integration as the key of success
Next steps and Conclusion
Smart Metering - IT Systems Evolution Plan
2008 2009 2010 2011 2012 2013 2015
IT systems design for smart
metering
Smart metering
achievement for
industrial users (150.000 Smart Meters)
Pilot project for
smart metering in
mass market
Measurement activities
management
Design &
Implementation
2014
Processes consolidation and application solution
Del. 28/12 e Del. 575/12
Systems update for
meter and settlement
management
Smart metering management
for industrial users
Smart metering
achievement for mass
market (3.6 mln Meters)
IT systems starts for meter management
(collection, validation, forwarding and outcomes)
AEEG Del.155/08
Smart meters
commissioning
guidelines
AEEG Del.159/08
Meter Readings
responsibility shifted from
Sales Companies to DSO’s
AEEG Del. 145/10
Commercial quality in the
process of meter’s
collection and notification
AEEG Del. 229/12
Smart metering
management and gas
settlement’s estimates
AEEG Del.69/09
AEEG: Italian Authority for Electricity and Gas
4
1
4
4
4
Regulation
Measurement activities;
processing and use of
measurement data 4
Rates 1
10
IT applications map before 2008
11
Commercial Applications Technical Applications
Technical Service
Scheduling Georeferencing
Warehouse
Operations
Asset
Maintenance
Billing
Allocation
Complaint Management
Web - GasOnline
Integration Application
• Sales Companies were responsible for data collection from the final customers
• Measurement data input channel: technical interventions (internal or external) and final customers data
• Sales Companies communicated the data to the distributor who played a passive role in the process
Sales Companies had the responsibility for gas metering– AEEG Del. 229/01
Italgas IT applications map evolution
12
Technical Applications
Technical Service
Scheduling Georeferencing
Warehouse
Operations
Asset
Maintenance
Integration Application
AEEG Del.159/08 Meter Reading responsibility shifted from Sales Companies to DSO’s
Metering Applications
New unit dedicated to
meter data management
Commercial Applications
Billing
Allocation
Complaint Management
Web - GasOnline
Meter data management processes
13
Technical Applications
Integration Application
Metering Applications
Commercial Applications
Existing reading processes
adjustment and management
Definition of new processes
referring to meter data management
Field Data Collection
Telecommunication Management
Fault Collection and Management
Devices’ Remote Configuration
Clock Synchronization
Real Time Monitoring
Gas Meter Database Management
Data Calendar
Photo Reading Management
Consumption reconstruction Storage &
Traceability Transmission Notification Estimating &
Validation
Agenda
14
Snam overview and Italgas activities focus
Regulation context in Italy
Regulation Impact on Italgas IT systems and organization
Smart metering management solution adopted by Italgas
Integration as the key of success
Next steps and Conclusion
The integrated solution AMM - MDM
15
Technical Applications
Integration Application
Metering Applications
Commercial Applications
Bu
s N
ort
hb
ou
nd
DB
Lin
k
Field Data Collection
Telecommunication Management
Fault Collection and Management
Devices’ Remote Configuration
Clock Synchronization
Automated Meter
Managemet
Estimating & Validation
Consumption reconstruction
Transmission Notification
Storage & Traceability
Photo Reading Management
Real Time Monitoring Gas Meter Database
Management
Data Calendar
Meter Data
Management
Network Management
AMM platform guarantees the communication between the meters and the centralized IT system.
MDM platform allows the meter data management and facilitates the integration of the meter data across the
enterprise legacy systems.
Automated Meter Management - AMM
AMM platform is dedicated to the communication with the metering units placed on field.
• It allows the 2-way communication between the gas meter and the centralized IT system
• It ensures the interaction functionalities and the gas meter’s management and diagnose
Com
mon F
unctio
ns
M
onitoring U
I
External Communication Manager
Application Configuration - Administration
Event and Data
Collection
User Access Mngt
Security/key Mngt
Log Mngt
SIM Mngt
Corporate SSO
Fault
Management
Performance and
Repoting
Network
Management
• Routing
• Topology
• Wake-up Plans
Drivers DB
Statistics DB
CEP
Operational
DB (online) Device
Management
• Configuration
• Commands
Historical
DB (offline)
JMS Internal Communication Bus
16
Com
mon F
unctio
ns
Monitoring U
I
Meter Data Management - MDM
MDM is the system used for the meter data management proceeded by AMM.
This system has a strong interaction with the other business IT platforms, in particular with:
workforce management , allocation application and billing application
Application Configuration - Administration
DB Elementary
Readings
DB Periodic
Readings
Metering
Network
Device
Work queues
JMS Internal Communication Bus
Street Map
Consumption
Contract
Workflow management
Reporting
Profiling
Scheduling
System Communication Manager
17
Network & Communication Technologies in Italgas
Mobile Operator
M2M Platform
Data
Concentrator
Mass Market
Commercial &
Industrial meters
GPRS/SMS
GPRS/SMS
GPRS
AMM
External
communication
platform module
TODAY
TOMORROW
• M2M dedicated platform with SIM Management interface for provisioning and fault management
• National roaming to maximize cellular coverage
National operators’
RANs
18
IP traffic collected
from endpoints
Snam applications map and benefits related to MDM solution
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Technical Applications
Technical Service Scheduling Georeferencing
Warehouse
Operations
Asset
Maintenance
Integration Application
Metering Applications
Commercial Applications
Billing
Allocation
Complaint Management
Web - GasOnline
AMM MDM
Work Force Management
Benefits of Meter Data Management system
introduction
• Service Oriented Architecture
• Functional coverage complaint with Italian legislation
upgrades
• Master and slave functionalities management
• Single sign on functionality
• Operational reporting
Centrality of MDM in Meter Management solution
• Centralized and unified data repository
• Scalable solution in terms of number and granularity of
data
• Real time management of reads, alarms and events
• Alignment interfaces between application systems
Agenda
20
Snam overview and Italgas activities focus
Regulation context in Italy
Regulation Impact on Italgas IT systems and organization
Smart metering management solution adopted by Italgas
Integration as the key of success
Next steps and Conclusion
Integration as the key of success
SOURCE
CHANNEL
Data/month
Technical operators
150.000
Work Force Management
Customers
450.000
Web Commercial Portal
Meters
850.000
Reading Companies
I&C Smart Meters
4,5 million
TELCO
MDM system validates the data and makes it available to:
• Sales Companies through dedicated web commercial portal
• Billing system
• Allocation system
Furthermore, MDM system makes the data available even to :
• Complaint Management system
• Technical Services – WFM platform
21
Technical Applications
Technical Service Scheduling Georeferencing
Warehouse
Operations
Asset
Maintenance
Integration Application
Metering Applications
Commercial Applications
Billing
Allocation
Complaint Management
Web Portal
AMM MDM
WorkForce Management
Technical Service
Web Portal Web Portal
Billing
Allocation
Complaint Management
Technical Service
Alarm and Emergency Management Process
SOURCE
CHANNEL
On call intervention/
month
Technical operators
10.000
Work Force Management
I&C Smart Meters
TELCO
22
Technical Applications
Technical Service Scheduling Georeferencing
Warehouse
Operations
Asset
Maintenance
Integration Application
Metering Applications
Commercial Applications
Billing
Allocation
Complaint Management
Web Portal
AMM MDM
WorkForce Management
Technical Service
Customers
Web Commercial Portal
Meters
Reading Companies
1. The device sends an alarm to the system
2. The system takes the alarm in charge for processing
3. MDM requires the field operation through WFM application Gas to Go
4. The technical operators execute the intervention and then communicate the positive result to the systems
5. The device starts to communicate normally and MDM closes the alarm event
Scheduling
Alarm and Emergency Management Process
23
Technical Applications
Technical Service Scheduling Georeferencing
Warehouse
Operations
Asset
Maintenance
Integration Application
Metering Applications
Commercial Applications
Billing
Allocation
Complaint Management
Web Portal
AMM MDM
WorkForce Management
SOURCE
CHANNEL
Data/month
Technical operators
150.000
Work Force Management
Customers
450.000
Web Commercial Portal
Meters
850.000
Reading Companies
I&CSmart Meters
4,5 million
TELCO
Thanks to 1500 tablet supplied to technical operators, Gas to Go is a further step towards the continuous improvement of technical operations service
management
Task Assignment
Rescheduling
Integration between MDM platform and WFM – Gas to Go
• Commercial
Services
Job Assigment Execution Planning Scheduling Services required
by customers
processed by MDM
• Activities with
appointment
• Planning
Activities
• Maintenance
Planning
Activities
• Technical
Services
Execution
• Technical
Services on Field
• Emergency
Task assignment Execution
Integration of Meter Data Management and WorkForce Management system allows real time rescheduling of assigned tasks.
Technical operators are able to move more efficiently across the territory and real time reporting leads to a drastic reduction of
data entry errors.
• Event & Alarm
24
Agenda
25
Snam overview and Italgas activities focus
Regulation context in Italy
Regulation Impact on Italgas IT systems and organization
Smart metering management solution adopted by Italgas
Integration as the key of success
Next steps and Conclusion
Next Steps – Mass Market Roll-out
Del.155/08
2013 2014 2015 2016 2017 2018 2010 2011 2012
Del.28/12 & 575/12
2019
60%
Installation Plan defined by Authority (AEEG)
2008
3,6 mln smart meters
26
2020
Issue
Conclusion – Industrial and Commercial Customers Project
27
AMM
Network
MDM
Main Project Partners The Project: fast facts
Kick-Off June 2011
1st System Release November 2012
I&C Smart Meters 150.000
Reading data/year 70 mln
1,4 billion
readings/year
Future Readings Increase with
Mass Market
The integrated solution adopted by Italgas provides
enterprise-class scalability and performance to handle
massive volumes from residential customers
2nd System Release August 2013