SMART

SAFE

SUSTAINABLE

Annual Report 2019

University Campus Infrastructure

Climate Action

Intelligent Use of Space

through Design

Secure, Connected

and Attractive

The University Campus Infrastructure (UCI) cluster of offices is helmed by the Senior Vice President (Campus Infrastructure). The 8 offices and 2 units in the cluster, can be found in the organizational structure below.

The UCI team ensures that the campus infrastructure supports teaching and learning, as well as augments thecampus experience for the community. As UCI looks to rejuvenate the campus into one that is smart, safe andsustainable, these efforts remain aligned with NUS’ vision of becoming a leading global university thateducates, inspires and transforms.

OUR CORE VALUES:RespectIntegrityCommitmentExcellence

OUR MOTTO:“Dream it, Do it!”

ORGANIZATIONAL STRUCTURE

ABOUT US

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President

Senior Vice-President (Campus Infrastructure)

Office of Environmental Sustainability (OES)

Assoc Vice-President/Snr Director(Campus Operations & Maintenance)

Assoc Vice-President/Snr Director(Campus Life)

Artwork by Garvin Goh

Office of Estate

Development (OED)

Office of Facilities

Management(OFM)

Office of Safety,

Health & Environment

(OSHE)

Office of Campus Security

(OCS)

Office of Housing Services

(OHS)

Office of Campus

Amenities(OCA)

Conferences & Events

Management Unit (CEU)

Sports & UTown

Management Unit (SUU)

Human Resources & Admin

Shar

ed S

ervi

ces

Finance

Procurement, Contracts & Compliance

Space Planning & Management

Physical Planning & Management

Community Engagement & Development Campus Development

& MaintenanceCampus Safety

& SecurityCampus Life

Office of the Senior Vice-

President (Campus Infrastructure)

(OSVPCI)

REJUVENATING NUS:

BUILDING A SMART, SAFE AND SUSTAINABLE CAMPUS FOR ALL

2019 has been an eventful and fulfilling year for UCI. We have made progress across many fields andhave seen positive impacts of innovative technologies on our transport networks, building methods,safety and security operations, as well as our facilities management systems. Amongst our keymilestones are the opening of net-zero energy building SDE4, a new Command Centre for CampusSecurity, and the launch of the autonomous NUSmart Shuttle trial. These developments have set thepace for the latest phase of campus rejuvenation UCI has embarked on, set to create a Smart, Safe andSustainable campus.

With the campus a microcosm of the Singapore city, changes in its infrastructure mirror Singapore’sshift towards building a smart nation. As a university with an active learning community, we see ourpotential as a testbed for solutions that can be scalable for Singapore and the region. Many of such newand exciting initiatives which tap on current and upcoming technologies have been planned. While theymay increase connectivity and efficiency on campus, we acknowledge that these initiatives should bedone with safety and sustainability in mind. Hence, the campus refreshing initiatives are complementedby a Spatial intelligence strategy and Sustainability and Climate Action Plan – to rethink and redesignthe way we use space on campus, as well as cool the NUS environment.

Our rejuvenation of the campus is not limited to our physical campus. In our pursuit of organizationalexcellence, we continue to look for ways to renew and refresh many of our existing processes. TheInnovation Excellence Transformation Unit (iETU) team set up in 2018 has been instrumental to helpingthe UCI cluster plant seeds for culture change and enable new capabilities. Highlights of theirachievements can be found on page 8 of this report – with more to come, I believe, as the team handsover the baton to the new batch of 2020! This annual report captures a year-in-review of the work UCIhas done in reaching these visions and in leveraging on inter and intra office synergies within thecluster. While the report itself is not exhaustive of all we have done in 2019, I hope that it provides youwith a snapshot of the developments UCI has made on campus, as well as the people behind them

Prof Yong Kwet YewSenior Vice President (Campus Infrastructure)

Yong Kwet Yew

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13 14

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9

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15

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Mr Rajavarman S/O MathichandranHead, Conferences & Events Management Unit

Ms Geraldine LeeDirector, Community Engagement & Development

Dr Peck Thian GuanDirector, Office of Safety, Health & Environment

Mr Foo Tung MooiDirector, Office of Facilities Management

Prof Yong Kwet YewSenior Vice President (Campus Infrastructure)

Mr Chew Chin HuatSenior Director, Campus Operations and Maintenance

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3

4

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6

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12

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15

16

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Mr Ng Chin FeiHead, Procurement, Contracts & Compliance

Ms Chia Ser SuanHead, Human Resources & Admin

Mr Sng Jin SoonDirector, Office of Housing Services

Ms Amy HoDirector, Office of Environmental Sustainability

Mr Koh Yan Leng,Associate Vice President, Campus Life

Mr Lee Fook Ngian (not in picture)Head, Physical Planning & Management

Ms Tan Wen MeiHead, Sports & UTown Management Unit

Mr Roy TanHead, Space Planning & Management

Mr Lim Chong GuanSenior Associate Director , Office of Campus AmenitiesMr Ian TanHead, Digital Technology Unit

Mr Keith ItDirector, Office of Campus Security

Ms Linda LimHead, Finance

4*Special mention and thanks to Harry Lim for photos taken

2012 2015 2017 20182016 2019

Manpower Optimisation

Consolidation of shared services into Center of

Excellence (COE)

HR & Finance

Manpower Optimisation

Consolidation of shared services into Center of

Excellence

Procurement (COE)

Employment Engagement

Survey

5 cross-office task forces were formed to look

into matters that are raised

most in EES

Integration of OHS into UCI

Cluster

OHS took over hostel

management of 6 Halls

Formation of iETU

5 task forces are integrated into iETU to review

internal UCI processes

UCI OE

Review the end-to-end

UCI processes

Manpower Optimisation

Facilities Management(COE)

UCI OE 2019 HIGHLIGHTS

Over 200 staff

surveyed for pain points

Over 350 pain

points drawn

107 initiatives

developed

Over 50 staff trained

in Business ProcessRe-engineering

8 priority initiatives

implemented

215 staff trained

by UCI

colleagues

91completed

low priority

initiatives

2 Town Hall sessions 8 BPR

Ideas, 4 E-Blasts, have

reached out to over

400 staff

5

1057 1067 1080 1112

37.9 37.9 37.9 37.9

235 237 237 237

28.3 28.3 28.3 28.3

0

200

400

600

800

1000

1200

1400

1600

2016 2017 2018 2019

Gro

ss F

loo

r A

rea

(m²)

Outram Campus UTown

Bukit Timah Campus Kent Ridge Campus

NUS CAMPUS SPACE BREAKDOWN

29%

31%

17%

19%

4%

Kent Ridge CampusTeaching

Research (facultyand university)Student Housing

Support

Research Institutes

17% 1%

51%

12%

19%

University TownTeaching

Research(University level)Student Housing

Support

Research Institutes

63%20%

17%

Bukit Timah Campus

Teaching

Research

Support

54%

24%

15%7%

Total land use in NUS: 1,596,000m²

Pedestrian and road networks

Infrastructure

Green spaces

LAND USE IN NUSSPACE USE IN NUS

37%

62%

1%

Outram Campus

Teaching

Research

Support

Buildings

6

11,500Rooms and apartments managed

Service calls responded to

40,000

Value in infrastructure projects

24/7Patrols and maintenance of campus

21.7 MCommuters served by Internal Shuttle Buses

22,000m²Of retail and dining space

$560 M

32,300Active installs of re-launched NextBus App

Saved per annum from smart cleaning system

5.8 MMeals served 🔌1.4 M kWh

Energy generated by solar PV panels (300 4-room HDB flats)

$500,000

Waste recycled

$3.72 MIn revenue earned from conferences and events

15,000Guests hosted

1CAPTURING YEAR-IN-REVIEW2019

5,500Trees planted

1400 tons

97,000 m³

1 degCDrop in ambient temperature in some areas of campus

SERVICES AMENITIES SUSTAINABILITY

Some of our new and relaunched apps, as well as digital services:

• NUS iFix• NUS Parking• NextBus• ArcGIS• Building Information Modelling (BIM)

• NUSmart Dining• Online Check-ins• Virtual NUS• Facilities Management System (FMS)• Tenant Management System (TMS)

10,000Users of NUSmart Dining App

*Sustainability data collected across fiscal year (FY) for months April 2019 to March 2020 (inclusive).7Credits to slidescarnival.com for use of some icons in this report.

Of water saved annually (39 swimming pools)

Developing a smart, safe and sustainable campus through innovation to energize a vibrant learning community.

We are proud to announce that we are the to launch the following:

• Net-zero energy purpose-built school building (SDE4) in Southeast Asia • Autonomous shuttle bus (NUSmart Shuttle) in Singapore operating in real mixed traffic conditions • Unmanned minimart stores opened by Octobox and Umart• IWBI WELL Certified Gold university building (SDE4) in the world which improves human health and well-being• Institute of higher learning (IHL) in Singapore to adopt Threat-Oriented Person Screening Integrated System• IHL in Singapore to carry out campus-wide pilot of electronic scooters from GrabWheels

ENERGY CONSUMPTION

ST

GFA

GFA

(M

IL M

²)

0.7

1.5

200

360

Energy Management Efforts

• 24.4% increase in chiller plant efficiency from consolidation works.

• Optimisation of air-conditioning and lighting systems.

• Interventions in vehicular fleet transportation, staff business travel and internal shuttle buses, show carbon emissions for FY2019 are more than 23% below Business-As-Usual (with mitigation).

• Energy Usage Intensity (EUI) target of 171 kWh/m²/year by FY2020.

23 25 29 3337

43

2014 2015 2016 2017 2018 2019

AR

EA IN

‘00

0 M

² Green Space Area

% O

F R

ECYC

LIN

G

1.71 1.56 1.53 1.4 1.43 1.41

2014 2015 2016 2017 2018 2019

M³/

M²/

YEA

R

WaterEfficiencyIndex

FY2020 Target: 40 GM Awards

FY2020 Target: 25%

FY2020 Target:45000 m²

FY2020 Target:1.41

Lower index denotes higher efficiency for each m² of GFA

RECYCLING INCREASE IN GREEN SPACES

BUILT ENVIRONMENTWATER MANAGEMENT

271

289287

282281

277

2014 2015 2016 2017 2018 2019

ENER

GY

USE

(M

IL K

WH

)

*All sustainability data collected based on fiscal year from April 2019 to March 2020 (inclusive).

Recycling rate % = Total recyclables against total waste generated

13 1417

25 27

24

2014 2015 2016 2017 2018 2019

Recycling Rate

UCI Task Forces are on track to meeting FY2020 targets

8

GR

EEN

MA

RK

AW

AR

DS

23 27 3037

4350

2014 2015 2016 2017 2018 2019

Green Mark Buildings

BUILDING AND CONSTRUCTION AWARDS

SERVICE AND SAFETY AWARDS

• Singapore Quality Class certification by Enterprise Singapore for OFM

• Recertification of Biz Safe Star for OFM

• ISO45001 certification and bizSAFE Star in 201 obtained by OED

• Pro-Enterprise Panel Best Suggestion Award for OSHE

• SCDF Outstanding Company Emergency Response Team (CERT) Award (OSHE)

• Security Industry Special Mention Award for participation in the Singapore Security Industry Award Competition 2019 to OCS

• Clementi Police Division Commander’s Award for Organisingand Holding of NUS SGSecure Day 2019 (OCS)

• Blueprint Award: Best Public-use Project With Public Funding for SDE4

• Building & Construction Authority (BCA) Awards:

- Green Mark Awards: 50 including 29 Platinum and 13 GoldPlus buildings.

⁻ 8 Super Low Energy (SLE) Certification

⁻ 1 Zero Energy Award for SDE4

- Construction Excellence Award: Institution Buildings Category (2019) for University Sports Centre

• International WELL Building Institute (IWBI): Gold Certified (SDE4) and 1st WELL certified building in Singapore

• BCI Interior Design Awards Learning Category for Central Library

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Photography by Rory Gardiner

Courtesy of School of Design and Environment and Serie Architects

400 Staff

100 Staff with over 20 years of service in NUS

14 Inter-office sharing sessions

Raised by UCI staff for NUS Day of Service

3 National Day Awards recipients

$5600

5 Staff interest groups

COLLABORATIONCORPORATE SOCIAL RESPONSIBILTIY

UCI Caring Initiative: partnership with NTUC SilverACE on NUS Day of Service

Bi-annual town hall sessions

COMMENDATION

Annual teambuilding event

Business Process Re-engineering workshop

Long service awards

National Day awards

COMMUNICATION

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https://uci.nus.edu.sg/

contactuci@nus.edu.sg

8 Kent Ridge DriveSingapore 119246

University Campus Infrastructure

@