Smarter Software Training With SAP Tutor

Smarter Software Training with SAP Tutor

SAP AG 2005, SAP Tutor 2

Business Challenges

How can I fully exploit the benefits of my enterprise application software to leverage existing technology investments?

The success of your enterprise application initiative relies on fast and thorough knowledge transfer to teach your employees how to effectively use the software.The users need to have the right knowledge and skills to performtheir daily operations and the confidence to execute those operations effectively.Only then will the technology be accepted and able to deliver on it’s promise of improved efficiency. That’s why training and supporting your users is essential for the success of your business.


Business Challenges

How can I make knowledge transfer to my users more efficient to maximize their productivity?

Learning retention and depth is best when people learn by doing.Simulations bring your users closer to the real experience by allowing them to apply new skills in a risk free environment. With simulations, your users learn exactly what they need to know to become productive, within the context of their roles.Simulations are ideally suited to effectively support all phases of knowledge transfer, from initial training to on-going support.


Business Challenges

How can I reduce the time, cost, and manpower associated with knowledge transfer?

Use tools that let your internal subject matter experts (SMEs) create content rapidly. Make sure that the content is easy to maintain and can be leveraged for many purposes.Provide customized content that is accurate, adequate, and relevant to your users.Provide self-paced training accessible anytime and anywhere.Use assessments to track how users are performing, to ensure that your training program is effective, and to make the results available for inspection.Empower your users to help themselves.


SAP Tutor

SAP Tutor is a feature-rich set of tools to easily Create, Customize and Run interactive graphics-based Simulation Tutorials to teach software applications or other hard skills content and to track user’s competencies.

INTRODUCINGSAP TUTOR


SAP Tutor – Value Proposition

With SAP Tutor, you will see the following benefitsIncreased flexibility: Create content once to get a complete solution supporting all phases of knowledge transferReduced costs by reducing or eliminating the need for classroom trainingAccelerated learning: Reduced time to competency and higher knowledge retentionImproved employee productivity, confidence and proficiencyReduced time for software implementation/upgradeStreamlined operationsSupport for staying in compliance with government regulations (e.g. FDA)Reduced time to ROI


SAP Tutor - Process

Design

Enhance

Update

Editor

Capture

Import

RecorderEditor

AdvisorPlayer

PlayerDB

Reporter

EditorPlayer

Intranet/LMS

Print

Export (Word)

Create Customize Deploy Learn & Track Support

Courseware Developer

SME

Courseware DeveloperTraining Manager

LearnerTraining Manager

Learner

Show

Try

Test

On-the-job support

Refresh

Phas

eTa

skTo

ol

Configure

Rol

e Courseware Developer

SME

Evaluate

Track

Reuse Distribute

New Employees

Employees changing jobs New ProcessesInitial Training New ReleasesC

ont.

Proc

ess


SAP Tutor Capability Overview – Create


SAP Tutor RecorderStraightforward authoring process enables SMEs to rapidly create effective, interactive simulations for a variety of purposes.Robust capture facility records the actions you take in any Windows32 application while you’re using it and instantly makes the content available in various learning modes.

SAP Tutor EditorLeverage existing projects by importing legacy material from a variety of sources (including Microsoft PowerPoint slides).


SAP Tutor Capability Overview – Customize


SAP Tutor EditorComprehensive yet easy-to-use functionality to customize your simulations and enhance them with a variety of powerful featuresand effects.Branching capabilities allow flexibility in creating alternate answers, logical pathways, and lesson branching without any programming.Edit, format, and update introduction, description, instruction, and feedback texts to give more rationale and increased business task information to your users.Include any type of object or file as well as hyperlinks to additional information resources to create demanding and engaging training.Insert Multiple or Single Choice questions and quizzes for comprehensive testing and scoring of conceptual knowledge.


SAP Tutor Capability Overview – Deploy


SAP Tutor EditorTurn the simulation into documentation by printing it or exporting it to Microsoft Word.

SAP Tutor PlayerSeamlessly integrates into your existing E-Learning infrastructure.Streaming and local lesson cache minimise bandwidth requirements; lightweight desktop application requires minimal PC specification.Students can practice as often as required, anywhere and anytime.


SAP Tutor Capability Overview – Learn and Track


SAP Tutor PlayerEnables your organization to effectively educate, train, test, and support users.Users can practice at their own pace, as soon and as often as required until they are comfortable enough to perform a task on a live system.Dynamic text-to-speech conversion, audio support, and animated Microsoft Agent characters provide a media-rich and engaging training experience that increases the attention span.The configurable user interface appeals to the user’s preferred learning style.Users learn from their mistakes through instant feedback.


SAP Tutor Capability Overview – Learn and Track


SAP Tutor PlayerRun tutorials in demonstration mode to show the new application look and feel or to get an overview of the procedure.Run tutorials in interactive mode to learn through interaction how to run or complete a new or updated application, process or procedure.Run tutorials in assessment mode to check the user’s capability of successfully completing a task.Use performance-based assessment to measure, track, and document user’s competency.

SAP Tutor ReporterThe built-in reporting facility allows training supervisors and managers to monitor the progress and effectiveness of the simulation tutorials.Usage monitoring keeps track of which courses have been completed by which employees.Simulation metrics help to identify areas in the application where users require additional training and support.


SAP Tutor Capability Overview – Support


SAP Tutor AdvisorEnables real-time user support by providing step-by-step instructions displayed along-side the live application.Every instruction is linked to a supporting screenshot and supplementary information.By navigating through the instructions and conducting each live step as directed, the user is guided through the task.

SAP Tutor PlayerRun tutorials in demonstration mode to refresh knowledge for seldom-used functionality.


SAP Tutor - Case Study

“We wanted standardized, validated training, and SAP Tutor offered that. It’s really easy to follow and then to apply to a job right away. Better-quality and shorter training time make us more productive and more successful.” – Robert Walther,

Medtronic Minimed

Medtronic MiniMed, the world leader in insulin pump therapy and continuous glucose monitoring systems, turned to SAP Tutor to standardize, validate, and streamline critical employee trainingfor a recent SAP upgrade. The deadline was just four weeks but using SAP Tutor, Medtronic MiniMed made the grade and successfully trained over 1,000 employees.


SAP Tutor

IT’S THE TEACHEREVERYONE LOVED.

NOW AVAILABLEON EVERYONE’SCOMPUTER.

SAP Tutor

Appendix


SAP Tutor Tools

Recorder

Editor

Player

Reporter


SAP Tutor Recorder – Functional Overview

Record any Windows32 application which has been selected to be recorded.

Automatically record mouse clicks, data entry, and drag and dropoperations.

Automatically record each selected application as the author moves from one application to the next.

Allow the window of the application that will be recorded to be resized to a uniform size prior to recording.

Provide the author with visual feedback that an action was recorded.

After recording is complete, default text is automatically added to the tutorial and assessment options are set.


SAP Tutor Recorder


SAP Tutor Editor – Functional Overview

Add Lesson and Assessment Introductions and Feedback.

Create, import, remove, or modify steps.

Create, import, remove or modify images.

Provide explanations for each step as required.

Modify and format the default instructions to the user.

Create Multi-Choice tests and quizzes.

Add Assessment requirements.

Enable branching or alternative actions.

Export to Word to create documentation.

Export to and import from XML to assist in tutorial translation.

Set how the tutorial is run.

Protect, compress, and personalize tutorial.


SAP Tutor Editor


SAP Tutor Player – Functional Overview

Run tutorials in demonstration or interactive mode to learn how to complete a process or procedure.

To present tutorials integrated with audio (text-to-speech or recorded), other applications, links to test or practice systems or files.

Run tutorials in assessment mode to check the user capability to successfully complete a task.


SAP Tutor Player


SAP Tutor Reporter – Functional Overview

Determine who has completed particular training modules.

Determine the success or otherwise of candidates taking assessments.

Quality assure tutorials by making use of the in-depth statistics gathered during both interactive and assessment modes.

Report on recent training or assessment activities where SAP Tutor tutorials were used.

Follow up on feedback provided by learners.


SAP Tutor Reporter


No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP,

Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries.

Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are

trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.

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Copyright 2005 SAP AG. All Rights Reserved


Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden.

Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. Microsoft, Windows, Outlook, und PowerPoint sind eingetragene Marken der Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP,

Intelligent Miner, WebSphere, Netfinity, Tivoli, und Informix sind Marken oder eingetragene Marken der IBM Corporation in den USA und/oder anderen Ländern. Oracle ist eine eingetragene Marke der Oracle Corporation. UNIX, X/Open, OSF/1, und Motif sind eingetragene Marken der Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, und MultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc. HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java ist eine eingetragene Marke von Sun Microsystems, Inc. JavaScript ist eine eingetragene Marke der Sun Microsystems, Inc., verwendet unter der Lizenz der von Netscape entwickelten und implementierten

Technologie. MaxDB ist eine Marke von MySQL AB, Schweden. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver und weitere im Text erwähnte SAP-Produkte und -Dienstleistungen sowie die entsprechenden

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