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© 2011 IBM Corporation
Smarter Transportation
IBM Software Group
Bartosz Soroczyński
Sales Executive, Worldwide Service Management Tiger Team
2 © 2011 IBM Corporation
Bartosz Soroczyński
IBM, Sales Executive, Worldwide Service Management Tiger Team
IBM, Worldwide Facility Management Steering Committee
Chairman of the International Facility Management Association (Poland)
Lecturer on FM / Economy at the Warsaw University
Lecturer on FM / Economy at the Warsaw School of Economics (SGH)
Involved in hundreds AM/FM/MM/PM/SM projects
in different sectors over the last dozen or so years
Certified maintenance manager, real estate broker, facility manager,
property manager, strategic business consultant
3 © 2011 IBM Corporation
Agenda
Introductions and Objectives Vision
– The Transportation Landscape
– Industry Trends
– Asset Management and A Smarter Planet
Value– Solution Map
– Experience
– Case Studies
– Value Proposition
Summary
4 © 2011 IBM Corporation
Agenda
Introductions and Objectives Vision
– The Transportation Landscape
– Industry Trends
– Asset Management and A Smarter Planet
Value– Solution Map
– Experience
– Case Studies
– Value Proposition
Summary
5 © 2011 IBM Corporation
AviationRailTrucking Shipping
More Complex NeedsLess Complex Needs
Maximo for Transportation
Maximo Asset Configuration Manager
Service Provider
Ports
Maximo Asset Management and Tivoli Asset Management for IT
Fleet
Linear Asset Manager
Industry
Solutions
All non-T&T Travel & Transportation
A Maximo portfolio to meet the needs of Transportation clientsA Maximo portfolio to meet the needs of Transportation clients
The Transportation Asset Landscape
6 © 2011 IBM Corporation
DRIVERS OF CHANGE CHALLENGES STRATEGIC IMPERATIVES
Economic Growth Global economy is expanding and citizens are getting wealthier. Transportation providers will need to expand capacity to keep up with freight and passenger growth
Passenger GrowthAs the number and size of cities grows, pressure on transportation systems to move people and goods between and within those cities grows.
GlobalizationThe growing interconnectedness of the world is driving growth in demand, with an expectation of improved service
Technology Improvements Technology now enables the capture and analysis of real-time information about the status, location and condition of transportation operations
Capacity and congestionMeet the growing, changing demand efficiently, consistently and profitably?
Empowered customersDeliver choices for ticket purchase, changes in travel plans, tracking of goods and presenting information in the way that customers value
Efficient, green operationsReduce cost and dependency on scarce resources while reducing environmental impact.
Safety and securityIncrease the safety of operations, with less impact on customers and reduce exposure to security risks
Predict demand and optimize capacity and assets.
Dramatically improve the end-to-end customer experience.
Improve operational efficiency while reducing environmental impact.
Assure safety and security of transportation nextworks and systems
Global Transportation Business Drivers and Trends
7 © 2011 IBM Corporation
Asset Management Challenges in Transportation Industry
Managing with reduced budgets and increased competition
Increasing asset reliability and availability
Improving asset performance to reduced the impact of rising fuel costs
Recovering warranties
Capturing actual asset costs for labor, materials, tools & services
Aging Workforce
Reducing inventory costs
Collecting accurate data to drive condition based PM programs
Consolidating asset management solutions
Meeting regulatory requirements and changes
Minimizing risk with new systems
8 © 2011 IBM Corporation
INSTRUMENTEDNew abilities to measure, senseand see the exact condition of everything.
INTERCONNECTED People, systems and objects can interact with each other in entirely new ways.
INTELLIGENTProcesses & things can respond to changes quickly and accurately optimizing for future events.
New Innovations are Transforming Entire Industries
9 © 2011 IBM Corporation
The convergence of physical assets and IT applications requires a new approach for managing infrastructure and services
Which Deliver Unique Value when Integrated into an Ecosystem of Intelligent “Systems of Systems”
10 © 2011 IBM Corporation
IBM: Delivering Total Lifecycle Asset Management
Drivers of Asset Management for A Smarter Planet:– The emergence of pervasive devices, embedded chips, RFID, sensors, detectors and IP
addresses attached to enterprise assets
– Need to measure and manage the availability and use of all strategic assets
– Cost inefficiencies and complexity associated with redundant asset management infrastructure
– Improved risk management across the enterprise
AssetStrategy
PlanEvaluate and Design
Create / Procure
Operate Maintain Modify Dispose
Asset LifecycleTraditional
Asset Classes
Facilities and Real Estate Distribution Centers, Offices, Warehouses, Retail Space, Land, Schools, Airports
Plant and Production Industrial, Mining, Chemical, Petroleum, Electronics, CP, Life Sciences, Power Gen
IT Equipment and Network Desktops, Networks, Routers, Applications, Auto Discovery, Service Desk
Transportation and Fleet Fleet, Freight Logistics, Airlines, Railroad, Transit , Marine, Military
Roads, Bridges, Tunnels, Railways, Electric / Gas Distribution, Telecom, WaterInfrastructure
11 © 2011 IBM Corporation
Agenda
Introductions and Objectives Vision
– The Transportation Landscape
– Industry Trends
– Asset Management and A Smarter Planet
Value– Solution Map
– Experience
– Case Studies
– Value Proposition
Summary
12 © 2011 IBM Corporation
IBM Maximo solutions for Transportation
IT Managers can see how to streamline technology assets and resources across the organization
Maintenance Managers can see the backlog of preventive and unscheduled work to manage resources, while increasing asset reliability and availability
Inventory Managers can see demand for replacement items and better manage spare parts inventory and component rebuilds
Maximo Asset Managementfor managing facilities, distribution centers and stations, including elevators, escalators, lighting and security assets
Maximo for Transportationfor managing all rolling stock and support fleet assets, including locomotives, passenger cars, freight cars, buses, cars and trucks
Maximo Linear Asset Manager for managing infrastructure, including track, signals, electrification and structures, such as bridges and tunnels
13 © 2011 IBM Corporation
Maximo Asset Management
Provides a complete feature set for managing all types of transportation assets
Consolidates point solutions for Asset Management into a dynamic, interconnected suite
Leverages next generation J2EE Technology Platform
Interconnects using a Service Oriented Architecture (SOA)
Provides out of the box integration to top ERP systems
Configures to changing business requirements, including user interface and workflow processes
Includes a configurable Start Center with user defined Key Performance Indicators (KPI)
MAXIMO ASSET MANAGEMENT
14 © 2011 IBM Corporation
IBM Maximo for Service Providers to support service level agreements (SLAs), entitlement, pricing, billing, multiple customers and contracts, and other service management functions
IBM Maximo Mobile to support disconnected operations, such as work management for facilities and linear assets and inventory management for issues, transfers and receiving
IBM Maximo Everyplace for connected mobile computing to manage all aspects of Maximo using wifi or a cellular service
IBM Maximo Scheduler for planning work and aligning resources using a Gantt chart view with graphical, drag and drop features
IBM MaximoAsset Configuration Manager
IBM MaximoLinear Asset Manager
IBM Maximofor Transportation
Uses a network model rather than traditional parent-child hierarchies
Provides extensive capabilities to support linear infrastructure:– Linear Assets – Having a
start and end measure that can be maintained by segment.
– Features – Physical objects, such as mile or kilometer posts, guard rails or pipeline leaks where maintenance will take place.
– Linear Attributes – The same attribute to be applied multiple times to a linear asset.
– User-defined relationships –create network model relationships, such as “Intersects with”.
AdditionalIBM Maximo Solutions
Supports highly regulated and safety driven environments
Provides configuration management capabilities for mechanical and MRO organizations maintaining complex, component based assets such as in rail and aviation
Manages engineering and OEM changes effectively throughout asset life cycle
Addresses life usage requirements within dynamic and volatile operating environments
Manages reference and operational data with the ability to validate one against the other
Support all types of moving assets– Locomotives, passenger cars,
freight cars, subways, buses and fleet
Adds extensive capabilities needed for managing moving assets, such as:– Campaign Management– Equipment Groups & Status– Fuel, Meter and Vendor
Import– Industry Codes– Labor Certification– Licensing & Insurance– Life Cycle Costing– Maintenance Alerts – Mechanics Clip Board– Motor Pool– Recent & Repeat Repairs– Telematics interface– Warranty Tracking &
Recovery– Wheel and Tire Tracking
IBM Maximo solutions for Transportation
15 © 2011 IBM Corporation
Transportation Experience
Leader in Enterprise Asset Management– Ranked by Gartner as the leader in the 2010 EAM Magic Quadrants– Market share leader for Transportation and Government, based on ARC Advisory Group
data from the 2010 EAM/CMMS Solutions Worldwide Outlook report
Over 650 clients managing Transportation assets– Amsterdam Airport Schiphol – Las Vegas McCarran International Airport– Amtrak – SNCF (French national railway)– Chevron Shipping – Royal Boskalis Westminster– Compass Airlines – Rolls Royce– DP World Southampton – Vopak Terminals - Singapore– JB Hunt – Washington DC Metro
16 © 2011 IBM Corporation
Maximo Asset Management selected in 2004
Integration to SAP financials and ESRI GIS
Tailored multiple screens to fit the Amtrak business processes
Integration to track geometry car to capture conditions
Maximo Linear Asset Manager added in 2008
Manage over 2,000 support fleet vehicles with Maximo
Improved labor utilization – track labor to specific work
Achieved greater compliance to Federal Rail Administration (FRA) regulatory inspections
Have gained over US$8M annual Return on Investment (ROI) in reimbursable work done for others on the mix-use Northeast Corridor
Replaced multiple time keeping systems with a single time keeping solution developed by Amtrak in Maximo
Business Challenges IBM Solution
Asset management solution for maintenance of linear infrastructure of Amtrak-owned property, including 363 miles of the Northeast Corridor connecting Washington DC to Boston, the busiest passenger line in the country with trains regularly reaching speeds of 125-150 mph.
Need to integrate with financial, graphical information (GIS) and analytical systems
Able to address the needs of linear assets and support fleet
Business Benefits
Amtrak's Northeast Corridor is the busiest railway in North America, with more than 2,600 trains operating over some portion of the Washington-Boston route each day, and carried 10,897,852 passengers in FY 2008 on the Acela Express, Regional Service or other trains.
AmtrakExtending Maximo to Meet Unique Business Requirements
17 © 2011 IBM Corporation
IBM Tivoli Maximo Asset Management, to give Engineering Technicians in the workshops direct access to maintenance systems for the first time, and enabling integrated management of procurement and inventory.
DP World Southampton is also planning to introduce real-time access to the system via handheld devices
Engineering Technicians are able to diagnose problems more effectively and take preventative measures to help prevent breakdowns.
The company is performing 10 % more preventative maintenance with 10% fewer actual breakdowns.
Workflow-based process management helps enable tighter control of maintenance scheduling and costs.
Full traceability and advanced reporting functions help simplify regulatory compliance
Business Challenges IBM Solution
DP World Southampton operates a sophisticated network of cranes, straddle carriers and auxiliary equipment which it uses to load and unload containers from ships and service lorries.
Equipment breakdowns can cause massive problems, delaying goods in transit and incurring heavy maintenance and repair costs.
The company wanted to find a way to improve maintenance performance, increase efficiency and reduce operating costs.
Business Benefits
“Tivoli Maximo enables a more proactive approach to maintenance: we have already achieved a 10 percent reduction in breakdown-related work and a corresponding increase in preventative maintenance.”
- Engineering Planning and Quality Manager, DP World Southampton
DP World SouthamptonTaking a proactive approach to maintenance with IBM Tivoli Maximo
18 © 2011 IBM Corporation
Deliver quality experience – diverse customer base
Increase efficiency and service quality
Consolidate asset information from silos
Improve largely manual processes
IBM Maximo Asset Management Tivoli Asset Management for IT Tivoli Service Request Manager Integration to ERP application Consolidate legacy financial and
operational systems Unifies management of Facilities
and IT assets
Improved technician productivity and repair resolution
IT cost reduction Increased revenue
– accurate charge-back information Enhanced security efforts Streamlined compliance reporting
Business Challenges IBM Solution Business Benefits
Las Vegas McCarran International AirportManaging all asset classes, improves productivity and increases revenue
“By unifying the management of all our IT and operational assets using IBM solutions, we can maintain an industry leadership position and improve quality of service for travelers. IBM asset management software has also helped us realize a higher percentage of recoverable fees and directly improve revenue as a result.”
Enterprise Resource Planning Systems Consultant
19 © 2011 IBM Corporation
Maximo Asset Management to support four “home markets” and 50 vessels
Configuration to support unique requirements for item management, metering, certificate management and accident/incident reporting
Data synchronization from office to vessels using IBM Business Partner SRO Solutions’ Data Replicator, allowing each vessel to have its own database instance
Integration with BAAN ERP
One set of Master Data “Boskalis wide”
Able to use multi-site and multi-currency to manage the locations in the Netherlands, UK, Mexico, USA and Abu Dhabi
Standardized Preventive Maintenance
Captain and Certificate Manager able to monitor timely completion of critical inspections
Able to meet requirements to manage consumption of Fuel Lubricants Grease Oil (FLGO)
Business Challenges IBM Solution
Drive long term economic growth in supporting dredging facilities for:– Harbors and waterways– Creation of land in sea– Coastal and riverbank protection
Manage a versatile fleet of vessels, operating in multiple countries and continents
Implement an EAM solution to support engineering of dredging under complex environmental circumstances
Business Benefits
Royal Boskalis Westminster N.V. is a leading global services provider operating in the dredging, maritime infrastructure and maritime services sectors, providing creative and innovative all-round solutions to infrastructural challenges.
Royal Boskalis Westminster nvUsing Maximo for Global Maritime Operations
20 © 2011 IBM Corporation
IBM Maximo for Transportation to manage rolling stock and support fleet
IBM Maximo Asset Management to manage linear assets and facilities
Integration to corporate financial, HR & dispatching systems
Increased labor utilization and asset reliability
Inventory fully visible to Maintenance Staff
Real time access to up to date asset information, enabling efficient job scheduling to minimize passenger impact
Able to accurately capture assets maintenance costs
Standardized business process across the enterprise
Business Challenges IBM Solution
A complex operating environment with 1,141 rail cars, 1,500 active buses, 1,686 service vehicles and other equipment
Deploy a single asset management solution across the enterprise to manage all assets
Replace antiquated financial, HR, maintenance, inventory control and purchasing systems
Business Benefits
With a 106.3 mile rail network and more than 12,300 bus stops, Washington Metropolitan Area Transit Authority (WMATA) is one of the largest North American Transit Systems.
Washington MetroAsset Management in the United States’ Capital
21 © 2011 IBM Corporation
Achieving benefits from EAM systems
Leading analyst firm Gartner Research identifies eight items where companies can achieve return on investment (ROI) *– Labor utilization, 10 to 20% increase
– Asset availability, increase 3 to 10%
– Decrease in new equipment purchases, 3 to 5%
– Warranty recovery, up 10 to 50%
– Inventory reductions, 20 to 30%
– Reduced inventory carrying costs, up to 20%
– Material cost reductions, 5 to 10%
– Purchasing cost reductions, 10 to 50%
* – Gartner Group report G00122453, The EAM Market Shows Growth and Consolidation
22 © 2011 IBM Corporation
Typical Benefits from implementing Maximo
Business ScenariosKey ROI
Data PointsCustomer Examples
Labor Utilization Up 10-20% • A major US railroad saved US $5M by better tracking
labor to specific work
Asset Availability Up 3-5% • A large OEM reduced overhaul process time from 56
days to 21 days
Equipment purchases Down 3-5% • A transit & rail company saved US $9.5M by meeting
100% availability with less
Warranty recoveries Up 10-50% • A consumer products company with a medium size
fleet increased warranty recovery 50%
Inventory needs Down 20-30% • A large passenger railroad was able to identify US
$18M in excess or obsolete inventory
Inventory carrying costs Down 5-20% • A railroad reduced saved US $1.8M impacting
financing, insurance, handling, overhead, etc.
Material Costs Reduced 10-50% • A rail maintenance service company reduced costs
20% by optimizing material purchases
Purchasing Costs Reduced 10-50% • A transit & rail company reduced purchasing staff by
20%
23 © 2011 IBM Corporation
Agenda
Introductions and Objectives Vision
– The Transportation Landscape
– Industry Trends
– Asset Management and A Smarter Planet
Value– Solution Map
– Experience
– Case Studies
– Value Proposition
Summary
24 © 2011 IBM Corporation
Why IBM?
ORGANIZATIONS ARE FOCUSED ON… IBM IS DELIVERING…
Managing all asset classes in a single system
Supporting converging assets
Asset Lifecycle Management
• A single platform that can manage all asset classes with service request, incident, problem, change, release, configuration and provisioning management.
• Web-architected platform built on J2EE with advanced business process management; based on SOA, web services and XML
• End-to-end asset lifecycle management that maximizes the lifetime value of critical assets to the enterprise
• Improved planning processes to optimize production while reducing operational cost and ensuring safe & reliable operations
• Support for both operational & IT assets, as well as IT-enabled operational assets on a single system
• Ability to automate and optimize business processes while crossing EAM and ITAM organizational boundaries
Delivering Industry Specific Solutions
• Unique industry functionality that provides out-of-the-box industry specific business processes
• Complete solutions delivering specific industry and regulatory compliance, while lowering implementation costs
25 © 2011 IBM Corporation
Contact details
Bartosz SoroczyńskiSales ExecutiveWorldwide Service ManagementTiger Team
IBM Polska Sp. z o.o.ul. 1 Sierpnia 8, skr. poczt. 1202-134 Warszawa, Poland
Mobile: +48 693 93 52 [email protected]
www.ibm.com/pl
26 © 2011 IBM Corporation
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