SmartTap for Windows Failover Cluster Installation Guide

Installation Guide

AudioCodes One Voice™ for Microsoft® Skype for Business

SmartTAP® Call Recording Solution

For Windows Failover Cluster (WFC)

Version 4.2

Version 4.2 3 SmartTAP

Installation Guide Contents

Table of Contents 1 Introduction ......................................................................................................... 7

2 SmartTAP Installation ......................................................................................... 9

2.1 Prerequisites .......................................................................................................... 9 2.2 Creating a Cluster Role .......................................................................................... 9

3 Using the SmartTAP Installation Wizard ......................................................... 15

4 SmartTAP Cluster Role Configuration ............................................................ 33

5 Target List Configuration ................................................................................. 37

6 Plugin Installation ............................................................................................. 39

Installation Guide 4 Document #: LTRT-27320

Windows Failover Cluster

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Installation Guide Notices

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This document is subject to change without notice.

Date Published: October-28-2018

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Related Documentation

Document Name

SmartTAP Release Notes

SmartTAP Administrator Guide

SmartTAP Installation Guide

SmartTAP Hardware and Software Requirements

Document Revision Record

LTRT Description

27320 Initial document release for Version 4.2.

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Installation Guide 1. Introduction

1 Introduction For the purposes of this document, it is assumed that Windows Failover Cluster role has been already installed and set up on at least two nodes. For clarity, the document refers to the nodes of the failover cluster as “Node 1” and “Node 2”. It is also assumed that the SAN based disk required for the SmartTAP Database is available and seen (but not yet configured) by all nodes of the cluster. This guide is written for the following configuration: Microsoft® Lync® /Skype for Business installation with the Media Proxy option. If Media Proxy is not required, it should be de-selected while installing SmartTAP and the related documentation ignored. All nodes in the failover cluster should have access to the entire SmartTAP suite installation files, either remotely or locally. When installing the Windows Failover Cluster role, an IP address is required for cluster management. This IP address is not used by the SmartTAP system, and can be chosen arbitrarily by the customer.

Note: We configure a different IP address resource for our SmartTAP Cluster Role.

Figure 1-1: Create Cluster Wizard

For the purpose of this document, the following is assumed: SmartTAP Role IP address 192.168.232.101 Node 1 Local IP Address 192.168.232.102 Node 2 Local IP Address 192.168.232.103





Installation Guide 2. SmartTAP Installation

2 SmartTAP Installation 2.1 Prerequisites

Clustered SmartTAP installation requires a SAN shared disk, or shared virtual disk, depending on environment. This section assumes that you have brought the disk online and it is seen by the node(s). If separate disks are present for Quorum (i.e., Disk Witness) and for data, the Data drive is the one we wish to use. For the purposes of this document, it is assumed that the drive letter for the shared SmartTAP disk is X:, but that is entirely arbitrary (it might be different).

Figure 2-1: Failover Cluster Manager

The SmartTAP software installation files must be available remotely on the network, or be copied to the node which owns the database shared disk; for this tutorial, we shall assume this is Node 1.

2.2 Creating a Cluster Role The procedure below describes how to create a Cluster Role and attach an IP address and disk(s) to a SmartTAP application role.

To create a cluster role: 1. In the Failover Cluster Manager, right-click on ‘Roles’, and then select Create Empty

Role.

Figure 2-2: Create Empty Role



2. Right-click on the newly created ‘New Role’, and then select Properties. 3. Rename the role, and then select the nodes available to it. 4. From the 'Priority' drop-down list, select High.

Figure 2-3: New Role Properties

5. If there is a preferred node for running the application, click the Failover tab.

Figure 2-4: Allow Fallback

6. Click the Allow Failback option. This will return the application back to the node/owner

with higher priority (defined in previous step). 7. Click OK.



8. Right-click on the empty role, and then select Add Storage. 9. In the next window, check the available shared disk(s), and then click OK.

Figure 2-5: Add Storage

10. Right-click the empty role, and then select Add Resource > More Resources >

IP Address.

Figure 2-6: Add Resource



11. Right-click the newly created IP address resource, and then select Properties.



12. Configure the IP address, and then click OK.

Figure 2-7: IP Address Properties

13. After adding the IP address and Disk Resource(s), the details should look similar to this:

Figure 2-8: SmartTAP Recorder





Installation Guide 3. Using the SmartTAP Installation Wizard

3 Using the SmartTAP Installation Wizard The procedure below describes how to use the SmartTAP Suite Installation Wizard. This procedure includes: Installing and configuring Database Server Installing and configuring Application Server Installing and configuring Communication Server Installing and configuring Call Deliver-IP Installing and configuring Media Server Installing and configuring Media-Proxy (if applicable)

Note: The Local Node IP refers to the static address of the current Cluster Node.

To use the SmartTAP Installation Wizard on Node 1: 1. Double-click on the Suite installer, and then click Next.




2. Accept the SmartWORKS® License Agreement, and then click Next.

Figure 3-2: Accept SmartWORKS® License Agreement

3. Accept the SmartTAP® license agreement, and then click Next.

Figure 3-3: Accept SmartTAP License Agreement



4. Select Distributed.

Figure 3-4: Setup Type

5. Select the appropriate components. For the purposes of this document, we shall install

Media Proxy All-in-One (Microsoft Lync) solution, and then click Install.

Figure 3-5: Custom Setup



6. On the Database Server Installation Wizard screen, click Next.


7. Click the Custom installation, and then click Next.




8. Change ‘Data Dir’ from the default C: drive to the drive letter of your clustered Database disk (i.e., X:) and click Next.

9. Click Install.

Figure 3-8: Install the Program

10. Click Finish.

Figure 3-9: InstallShield Wizard Completed



11. The Setup will proceed with the Application Server installation. 12. Click Next.


13. Choose the local server public IP address in both fields.

Note: Do NOT use the Cluster/Shared IP Address.

Figure 3-11: Application Information



14. Click the Complete option, and then click Next.


15. Click Install:

Figure 3-13: Ready to Install the Program



Note: If a warning message regarding SNMP Agent appears during Application Server installation, click OK, and then continue installing SmartTAP components. Please install the Windows SNMP Service and tools as instructed by the SmartTAP® Installation Guide after SmartTAP finishes installing.

Figure 3-14: SNMP Agent Message

16. Click Finish.


17. Run the Communication Server Installation Wizard, and then click Next.



Figure 3-16: Communication Server Installation Wizard

18. Check that Media/Database servers are set to be localhost (127.0.0.1), and then click

Next.


19. Enter the server’s public IP address, and then click Next.

Note: Do NOT enter the Cluster IP Address.




20. Click the Custom option, and then click Next.


.

21. Change MySql Data from the default C: drive to your clustered disk drive (i.e., X:). 22. Disable the MySql Proxy feature installation, and then click Next. 23. Click Install.




24. Run the Call Deliver-IP installation by clicking Next.

Figure 3-21: Call Delivery-IP



25. From the 'Network Type' drop-down list, select the appropriate Network Type, (for the purpose of this document we shall use Microsoft Lync) and then click Next.


26. Add all Skype server Front-end IP addresses to the list, and then in the ‘Public Call

Delivery IP Address’ field, enter the local node IP.

Figure 3-23: Microsoft Lync Configuration



27. From the 'Recording Type' drop-down list, select the appropriate Recording Type, (for the purpose of this document we shall use Media Proxy) and then click Next.

Figure 3-24: Choose Recording Mode

28. In the ‘Media Proxy IP Address’ field, enter the Cluster Role (shared) IP address*. 29. Add it to the IP Addresses list, and then click Next.

• If Media Proxy is on a different machine (outside the cluster), enter its IP address here.

• If no Media Proxy is used, leave the field empty and proceed.

Figure 3-25: Media Proxy Configuration



30. If the Microsoft Lync Edge configuration is used, enter the Edge IP addresses. Otherwise, leave these fields empty, and then click Next.

Figure 3-26: Microsoft Lync Edge Servers Configuration

31. Enter the local node IP address for all components, and then click Next.

Note: Do NOT enter the Cluster IP Address.

Figure 3-27: Server IP Setup



32. Click the Complete option and finish the installation.


33. In the Media Server installation, check that the Monitoring IP is set to the local node IP

address.

Figure 3-29: Media Server Configuration

34. Click Next, and then finish the installation.



35. On the Media-Proxy installation, check that the local IP address is set to the Role (shared) IP address.

Figure 3-30: Media-Proxy IP Address

36. From the 'Application Server IP address' drop-down list, select the Application Server IP

address. Make sure you use the local node IP address. 37. Click Next.

Figure 3-31: Media-Proxy IP Address

38. Click the Complete option, and then click Finish when the Media Proxy setup has been

completed.



39. After all components have been installed, click Finish.


40. Add managed devices to the installation, as instructed in the SmartTAP Installation

Guide.

Note: Step 40 is for SmartTAP Version 4.1.1 and earlier. It is not required for SmartTAP Version 4.2 and later.

41. Change the Media Location configuration to point to the shared disk in the SmartTAP

Application Role. Refer to the SmartTAP Administration Guide for more information.





Installation Guide 4. SmartTAP Cluster Role Configuration

4 SmartTAP Cluster Role Configuration The procedure below describes how to configure the SmartTAP Application role created at the beginning of this document, adding various components to the resource list and configuring them.

To configure the SmartTAP Cluster Role: 1. On Node1 (where you installed the database) run the Failover Cluster Manager (Start

> enter "Cluadmin.msc" in the search box > Enter). 2. Right click on the role, and then select Add Resource > Generic Service.

Figure 4-1: Failover Cluster Manager

3. Select AudioCodes AS from the list, and then click Next.

Figure 4-2: New Resource Wizard

4. Click Finish.



5. Repeat Steps 2-4 for every SmartTAP service: AudioCodes CS, CD-IP, HM, MP, MS, MS-TR and MySQL. After this has been completed, the resource list should look like the following:


6. The newly added services/resources are Offline, and should remain so for now. 7. Right-click on the MySQL resource, and select Properties > Dependencies. 8. Add the Database Shared Disk (i.e., Disk 1) as a dependency:

Figure 4-4: MySQL Properties


Installation Guide 4. SmartTAP Cluster Role Configuration

9. Add the following dependency to ‘AudioCodes AS’:

Figure 4-5: AS Properties

10. Add the following dependencies to ‘AudioCodes CS’:

Figure 4-6: CS Properties



11. Add the shared Media Location disk as a dependency to ‘AudioCodes MS’:

Figure 4-7: MS Properties

12. Move the created SmartTAP Role to Node 2 (Right-click Role > Move > Select Node). 13. Launch Setup.exe of SmartTAP suite on Node 2. 14. Repeat the SmartTAP Installation for Node 2.


Installation Guide 5. Target List Configuration

5 Target List Configuration The procedure below describes the Target List Configuration.

Note: This must be performed on each node.

To configure the Target List: 1. Add the following line to the calldeliveryconfig.xml configuration file - file path to

clustered targetlist.xml: (we use X: as [shared] clustered data volume) <targetListFileName>X:\TargetList.xml</targetListFileName>

2. If the TargetList.xml file has already been created, move (not copy) ) targetlist.xml from

the default CD-IP folder, to the above specified cluster location. 3. Restart the CD-IP service to apply changes. 4. You can now start the Role and wait for all resources to come online.





Installation Guide 6. Plugin Installation

6 Plugin Installation The procedure below describes how to install plugins.

Notes:.

• Plugin installation setup is only available on Microsoft Lync/Skype Front-End servers.

• 'Role IP' refers to the static address from the Prerequisite section.

1. Launch the Plugin setup on the Front-end, and then click Next.

Figure 6-1: Skype for Business Plug-in Service

2. Accept the license agreement, and then click Next.



Figure 6-2: License Agreement

3. Enter assigned login information (as per the SmartTAP Installation Guide), and then

click Next.

Figure 6-3: Username and Password



4. Select the Registrar (Pool) to be integrated into, and then click Next.

Figure 6-4: Microsoft Lync Plug-in Registrar Select

5. In the Media Proxy Server IP address, enter the Role IP address, and then add to the

IP addresses list. 6. Click Next.

Figure 6-5: Media Proxy Server Configuration

7. Enter the Announcement Server IP address if needed; otherwise leave empty.



Figure 6-6: Announcement Server Configuration

8. Complete the installation.




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