With SmartUC Mobile app (softphone), you can make and receive calls with your "6" series office number from
your mobile devices and laptops.
SmartUC MobileQuick Start Guide
HOW IS IT CONNECTED?
HOW TO INSTALL?On Mobile and Tablets On Desktop
Using SmartUC Fixed Line
Visit http://www.starhub.com/UC-resourceDownload and Install ‘SmartUC Desktop Client’
Visit Google Play Store or Apple App StoreSearch and Install ‘SmartUC’
Login for Mobile devices and DesktopSign in with the user ID and password sent to your company administrator’s email and mobile via SMS (registered on the application form). Your username for the soft client is your subscribed phone number, followed by the domain name (case sensitive) as per example:
Username: [email protected]: sh1234
For first time login, please visit https://web.us.starhub.com to change your password before you sign in.
Voice Gateway
Network Switch
IP Phone IP Phone
Mobile Device Laptop
AnaloguePhone
POS Fax
StarHub Private Connection
Internet
PSTN(Telephone Network)
StarHubHosted PBX
Your Office in Singapore
Using SmartUC Mobile App
Anywhere with Internet Access
KEY FUNCTIONSMessages
Application Menu
MessagesApplication Menu
Update Picture
View Groups
VoicemailDialpadSettings
Help
Call My Room**
View Status,Location and Time
Pull Call from Desk phone*
New Message
Date/Time
AboutSign Out
View Favorites
Swipe Options(Call, Delete, More - View Profile, Call Room, Mark Read)
Search Directory(SmartUC, Local Phone)
Call History (Placed calls, Missed calls)
Search Message Text
One-to-One Messages
Group Messages
Broadcast Messages
Profile Picture
*Pull Call feature requires IP phone subscription**Call My Room feature requires Conferencing Bridge VAS subscription
KEY FUNCTIONSCall History
Call Settings (Incoming Calls)
Call History
Call Setting
Close
Incoming Calls
Jump to Profile
Outgoing Call
Incoming Call
Delete All
Missed Call
Anonymous CallRejection
Call Waiting
Call Forwarding(Always, No Answer, Busy,
Not Reachable)
Sequential Ring(Set up a list of numbers
to ring in specific order until the call is answered)
Simultaneous Ring (Set up another number to ring at the same time)
KEY FUNCTIONSCall Settings (Outgoing Calls and Voicemail)
Making a Call
Call Setting
Close
Turn Voicemail on/off
Email Notification whenEmail arrives
VoicemailHide Caller ID (Toggle this to hide your phone number)
Select when to send Calls to Voicemail (Always, When Busy, No Answer, Number of Rings)
BroadWorks Mobility(Alerting Policy for Primary and Mobile Number)
Using the Directory• Go to 'Application Menu'• Tap ‘Directory’• Search and tap on the contact you wish to call• Tap the phone icon
Using Dialpad• Go to 'Application Menu'• Tap Dialpad• Key the phone number• Tap the phone icon
When a Message Arrives(Unified Messaging, Forward to Email Address)
Email Carbon Copy of the notification
Messages
ApplicationMenu
KEY FUNCTIONSAnswering a Call
Call Transfer
When a call comes in,• Tap 'Accept'
In a call, • Tap on the SmartUC icon to switch to the SmartUC phone app
While on the call• Tap the function icon
• Tap 'Transfer'
• Select the contact number to transfer the call to from the 'Directory'
• Tap 'Call First' or "Transfer to ...." to complete the transfer
Function
Transfer
SmartUC Phone App
KEY FUNCTIONS3-Way Conferencing
Change Your Password
While on the call• Tap the function icon
• Tap ‘Conference’
• Tap the contact number to add to the call from the 'Directory'
• Go to 'Application Menu'
• Tap ‘Settings’
• Tap ‘Update Password’*
Function
Conference
Messages
ApplicationMenu
UpdatePassword
Settings
* If you have been locked out of your SmartUC App or Web portal, kindly approach your company administrator to reset the password for you via the SmartUC admin portal
Have a question? Contact us at 1631