SME Policy – Beyond the crises Steiermark/Croatian Regions
Brussels, 28 May 2009
Daniel Gassmann, Head of Sector Services, Quality and Reporting
Executive Agency for Competitiveness and Innovation
PLACE PARTNER’S LOGO HERE
European CommissionEnterprise and Industry
EACI’s remit:
EIP
CIP
Enterprise Europe Network
• Builds on the experience and know how of EIC and IRC Networks
• “One stop shop – no wrong door”• More than 500 Partners• Operations in 44 European countries and
beyond• 3000 experienced professionals
Services offered: one-stop-shop for SMEs• Awareness raising & access to information
• Feedback to Commission
• Partnering services (commercial, technological, research projects)
• Technology and knowledge transfer
• Stimulating the capacity to innovate (innovation support services)
Setting the scene for success: ambitious targets 2008-2010
Work Force Network
# Full-Time-Equivalents 1,400
Activity & Result I ndicatorsNetwork
3-Yr Targets
# First Company Visits 55,000
# Advisory Services delivered to Clients 115,000+
# Clients receiving Advisory Services 90,000 +
# Company Missions co-organised 1,500
# Clients participating in Company Missions 25,000
# Technology, Business and Research Profiles 36,000+
EACI’s role for the Network 1/2• Development and Maintenance of European
Databases and communication tools (messenging system and extranet)
• Training for the Network• Providing tailor made information• « Inject » quality mechanisms• Provide communication support (graphical
charter)
EACI’s role for the Network 2/2
• Raise knowledge of the Network (Good practices, Working Groups, Sector Groups)
• Liaise with other Commission related resources• Promote the Network on the European Scene, in
association with Commission• Ensure sound governance of Network (EEN, EACI,
Commission)• Create the Network effect
GOOD PRACTICES
Good practices = methods used in work processes
whose outputs best meet customer requirements.
Good practices enable Network Partners to fulfill their mandate by enhancing professionalism.
EACI will use the Network partners good practices to spread expertise and excellence in the Enterprise Europe Network. They help and inspire other Network Partners to improve how they work.
Good Practices procedure
1. Submission at any momentSpontaneouslyAfter thematic suggestion by EACI (EU and Services
bulletin)
2. Yearly AwardsAt annual conferencePossibility for validated good practice to compete
Assessment The proposer shall receive feedback from EACI
within 4 weeks. Criteria of evaluation: relevance to the Network activities quality, innovativeness, transferability and ways of adapting to fit Network partners needs
If further development is required, the EACI will develop an action plan in conjunction with the Network partner to allow that the Good Practice or process can be exploited by the network
Promotion
EACI will support its promotion via :
workshops good practice or “vertical” web pages trainings annual conference best practice award
• Manage consortium• Communication / Promotion• Interaction with host organisation• Diagnosing customer's needs• Winning new clients• Commercialisation of Network Services• Website serving as a platform for
services to clients• SME and Staff Training• Monitoring performance• Measuring Customer satisfaction• Quality Management System• Internal management tool• Promoting European Initiatives and
programmes (except FP7)• Manage Sector Group• Brokerage Events and Company
Missions• Promotion / dissemination of TT / BCD
profiles
• Assessment and production of TO, TR and Business Cooperation forms
• Publications• SME Feedback• Business Cooperation negotiation
assistance• Provide information or services about
public tenders• Intercultural business behaviour
management• Technology Audit• TTT contract assistance• Innovation support services• Use of AMT• Promoting the participation of SMEs in
FP7• Access to finance• IPR• Cooperation with Clusters / Academia• Other
Contact
Please visit our website
www.enterprise-europe-network.ec.europa.eu
Thank you for your attention !
