PART

TRANSMILE AIR SAFETY MANAGEMENT SYSTEM MANUAL DOCUMENT CONTROL

TRANSMILE AIR SERVICES

TRANSMILE AIR

SAFETY MANAGEMENT SYSTEM

MANUAL

Equate Business Performance to Safety Performance

PART I

DOCUMENT CONTROL

DISTRIBUTION LIST

NoHOLDER / LOCATIONREFERENCE

1Transmile Air Services SMM ( Master Copy )SMM/MC/001

2Managing Director/Accountable ManagerChairman, TML Safety Review BoardSMM/MD/002

3Corporate Safety Manager

Secretary, TML Safety Review BoardSMM/CSM/003

4Chief Financial ControllerSMM/CFC/004

5Head, Group Human Resource & AdminSMM/HRA/005

6Accountable Manager (Safety), Engineering

General Manager (Engineering)/Delegated Accountable Manager TMLSMM/GME/006

7Accountable Manager (Safety), Flight Operations

General Manager (Flight Operations)/Delegated Accountable Manager TMLSMM/GMF/007

8Safety Manager Engineering SMM/SME/008

9Safety Manager Flight Operations SMM/SMF/009

10Safety Coordinator, Engineering Quality Assurance, SMM/EQA/010

11Safety Coordinator, Engineering Base Maintenance SMM/EBM/011

12Safety Coordinator, Engineering Line Maintenance SMM/ELM/012

13Safety Coordinator, Engineering Technical Services SMM/ETS/013

14Safety Coordinator, Engineering Maintenance Planning SMM/EMP/014

15Safety Coordinator, Engineering Spares SMM/EES/015

16Safety Coordinator, Engineering Maintenance Control CentreSMM/EMC/016

17Safety Coordinator, Engineering Workshop SMM/EWS/017

18Safety Coordinator, Engineering Finance SMM/EFI/018

19Safety Coordinator, Flight Operations Ground Handling Services SMM/FGH/019

20Safety Coordinator, Flight Operations reserved SMM/FXX/020

21Safety Coordinator, Flight Operations reserved SMM/FXX/021

22Safety Coordinator, Flight Operations reserved SMM/FXX/022

23Department of Civil Aviation, Malaysia Flight Operations UnitSMM/DCA1/023

24Department of Civil Aviation, Malaysia Airworthiness UnitSMM/DCA1/024

LIST OF EFFECTIVE PAGES

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

Cover101/12/2008

Title page201/12/2008

Title Part 1 Document Control301/12/2008

Distribution List401/12/2008

List of Effective Pages501/12/2008

601/12/2008

701/12/2008

801/12/2008

901/12/2008

Records of Amendments1001/12/2008

Records of Annual Review1101/12/2008

Abbreviations1201/12/2008

Introduction1301/12/2008

Purpose of Manual1401/12/2008

Contents and Structure of this Manual1501/12/2008

Table of Contents1601/12/2008

1701/12/2008

Title page Part 2 Scope of Safety Management System1801/12/2008

Safety Management System - Background1901/12/2008

Introduction to Safety Management System2001/12/2008

Regulatory Requirements for Safety Management System2101/12/2008

Corporate Commitment for Safety by the Accountable Manager2201/12/2008

Safety Review Board (SRB)2301/12/2008

SMS Safety Action Group (SAG)2401/12/2008

2501/12/2008

Engineering Safety Action Group (ESAG)2601/12/2008

Flight Operations Safety Action Group (FSAG)2701/12/2008

LIST OF EFFECTIVE PAGES (Contd)

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

SMS Safety Working Group (SWG)2801/12/2008

2901/12/2008

TML Corporate SMS Organization Structure3001/12/2008

Engineering SMS Organization Structure3101/12/2008

Flight Operations SMS Organization Structure3201/12/2008

Title page Terms of Reference3301/12/2008

Managing Director (Accountable Manager)3401/12/2008

Corporate SMS Manager3501/12/2008

3601/12/2008

Chief Financial Controller (CFC)3701/12/2008

Head Group Human Resource & Admin3801/12/2008

General Managers (Engineering/Flight Operations)3901/12/2008

SMS Manager (Engineering/Flight Operations4001/12/2008

4101/12/2008

Departments Safety Coordinators (DSC)4201/12/2008

Terms of Reference All TML Personnel4301/12/2008

Safety Management Administration Office4401/12/2008

4501/12/2008

Scope of Safety Management System4601/12/2008

4701/12/2008

4801/12/2008

Title page SMS Policy & Objectives4901/12/2008

TML Safety Policy and Objectives5001/12/2008

5101/12/2008

SMS Roles and Responsibilities5201/12/2008

Non Punitive Reporting Policy5301/12/2008

Title page - SMS processes and Procedures5401/12/2008

Hazard Identification and Incident Reporting5501/12/2008

5601/12/2008

LIST OF EFFECTIVE PAGES (Contd)

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

Safety Risk Management (SRM)5701/12/2008

Chart - Risk Management Process flow5801/12/2008

Risk Assessment5901/12/2008

6001/12/2008

Chart Risk Tolerable6101/12/2008

Chart Risk Probability6201/12/2008

Chart Risk Severity6301/12/2008

Chart Risk Index6401/12/2008

Chart Risk Tolerability6501/12/2008

Risk Mitigation6601/12/2008

6701/12/2008

Safety Investigation6801/12/2008

6901/12/2008

Safety Recommendation7001/12/2008

Chart Safety Integration Methodology7101/12/2008

Chart Investigation Process Flow (MERES/FERES)7201/12/2008

SMS Data and Record Management7301/12/2008

Title page - SMS Promotion and Training7401/12/2008

Safety Promotion7501/12/2008

7601/12/2008

Safety Management Training7701/12/2008

7801/12/2008

Title page Safety Assurance7901/12/2008

Safety Performance Monitoring8001/12/2008

8101/12/2008

8201/12/2008

8301/12/2008

Acceptable Level of Safety (ALS)8401/12/2008

8501/12/2008

8601/12/2008

LIST OF EFFECTIVE PAGES (Contd)

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

Safety Audit8701/12/2008

8801/12/2008

8901/12/2008

9001/12/2008

9101/12/2008

Safety Audit System and Action Procedures9201/12/2008

9301/12/2008

9401/12/2008

9501/12/2008

Management of Change9601/12/2008

Title page Emergency Response Planning9701/12/2008

9801/12/2008

9901/12/2008

10001/12/2008

10101/12/2008

10201/12/2008

10301/12/2008

10401/12/2008

10501/12/2008

10601/12/2008

Title page - Appendices10701/12/2008

Title page - SMS Form10801/12/2008

SMS Form - MERES10901/12/2008

11001/12/2008

SMS Form HIRA Log11101/12/2008

SMS Form Risk Management Log11201/12/2008

SMS Form TML Organization & SMS relationship11301/12/2008

LIST OF EFFECTIVE PAGES (Contd)

The List of Effective Pages (LEP) lists all the current pages that are in this Manual. After inclusion of revised pages, the manual must comply with the enclosed LEP. The new pages are indicated by the letter N and the revised pages or paragraphs by a vertical bar on the right margin.

Page NoRevision NoAmendment Date

SMS Form DCA Occurrence Report page 111301/12/2008

SMS Form DCA Occurrence Report page 21140

SMS Form CHIRP1150

SMS Form Pilot Route Report1160

SMS Form Hazard Report1170

SMS Form E-MOR Process form page 11180

SMS Form E-MOR Process form page 21190

SMS Form E-MOR Process form page 31200

SMS Form E-MOR Process form page 41210

RECORDS OF AMENDMENT

The controlled copyholder is responsible for filling in the table below, upon receipt of amendments from Technical Publications Section of Support Services Department. On receiving an Amendment List, if the manual holder finds that the previous Amendment List has not been received, please advice the Supervisor Technical Publications to obtain the required Amendment List.

S/NPage No.IssueRevision No.DateIncorporated BySignature

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22

23

RECORDS OF ANNUAL REVIEW

S/NPage No.IssueRevisionDateIncorporated bySignature

1

2

3

4

5

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8

9

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ABBREVIATIONSAMO- Approved Maintenance Organization

AIC- Aeronautical Information Circular

AN- Airworthiness Notice

AOC- Air Operator Certificate

CAP- CAA Publication

CSM- Corporate SMS Manager

DCAM- Department of Civil Aviation, Malaysia

DSC- Departmental Safety Coordinators

DSI- Designated Safety Inspector

ESAG- Engineering Safety Action Group

ESM- Engineering System Manual

FAA- Federal Aviation Administration

FDA- Flight Data Analysis

FERES- Flight Operations Error Reporting Scheme

FSAG- Flight Operations Safety Action Group

GSE - Ground Support Equipment

HOD- Head of Department

ICAO- International Civil Aviation Organization

JAA- Joint Airworthiness Authorities

JAR- Joint Aviation Requirements

LOSA- Line Operations Safety Audit

MAB- Malaysian Airport Berhad

MCAR- Malaysian Civil Aviation Regulation

MCC- Maintenance Control Centre

MERES- Maintenance Error Reporting Scheme

MOE- Maintenance Organisation Exposition

MRC- Management Review Council

MRO- Maintenance, Repair & Overhaul Centre

NCR- Non Compliance Report

NOSS- National Occupational Safety Standards

OEM- Original Equipment Manufacturer

QAE- Quality Assurance Engineer

QASD- Engineering Quality Assurance & Safety Department

SAG- Safety Action Group

SME- SMS Manager Engineering

SMF- SMS Manager Flight Operations

SMM- Safety Management System Manual

SMS- Safety Management System

SOP- Standard Operating Procedures

SR- Safety Requirements

SRB- Safety Review Board

SRC- Safety Review Council

SWG- Safety Working Group

TAS- Transmile Air Services Sdn. Bhd.

TML- Transmile Air Services Sdn. Bhd.

INTRODUCTION

The Transmile Air Services Sdn. Bhd.s (TML) Safety Management System Manual (SMM) consists of the following parts:

Part 1 -DOCUMENT CONTROL

Part 2 -SCOPE OF SAFETY MANAGEMENT SYSTEM

Part 3 -SMS POLICY & OBJECTIVES

Part 4 - SMS PROCESSES AND PROCEDURES

Part 5 -SMS PROMOTION & SAFETY TRAINING

Part 6 - SMS ASSURANCE

Part 7 - EMERGENCY RESPONSE PLANNINGThis TML Safety Management System Manual makes references and being guided by the following documents:

1.DCAM Airworthiness Notice No. 101 - SMS for AMO2.DCAM Aeronautical Circular No. 06/2008 - SMS for AOC Holder3.ICAO Annex 6 Part 1 - Operation of Aircraft

4.ICAO Document 9859 - Safety Management Manual

5.CAA CAP 712 - SMS for Commercial Air Transport OperationsThis TAS Safety Management System Manual is applicable to Transmile Air Services Sdn Bhd and provides the principles which the company needs to comply with.

PURPOSE OF MANUALThis safety management manual (SMM) provides management with a key instrument for communicating the TMLs approach to safety to the whole organization. The manual should document all aspects of the Safety Management System (SMS), including the safety policy, safety procedures and individual safety accountabilities.The safety management manual include, inter alia:

a) document control procedures;

b) scope of the SMS;

c) safety policy;

d) safety accountabilities and responsibilities;

e) hazard identification schemes;

f) safety performance monitoring;

g) safety assessment;

h) safety auditing;

i) safety promotion j) safety organizational structure; andk)emergency response planningThe SMM shall be maintained current at all times and reflects the current status of the SMS. The Corporate SMS Manager (CSM) shall be responsible for the development of the SMM. The manual shall contain reflects the intent and processes of the SMS. Any significant change to the SMS will require an update of the SMM.

CONTENTS & STRUCTURE OF THIS MANUAL

This SMS Manual contains:

a. Table of Contents

b. List of Effective Pages

c. Record of Amendmentsd. Part 1 Document ControlThis part contains the Introduction to the manual and the complete SMM. It also gives details on the use of the manual and information on Transmile Air Services Sdn Bhd corporate structure for safety.e. Part 2 Scope of Safety Management SystemThis part contains Declaration of Corporate Commitment by the Accountable Manager. It provides the Management Structure, its objectives and defines the responsibility of personnel in the group. It also contains the scope of the safety management system applied within TML.f. Part 3 - SMS Policy & ObjectivesThis part contains chapters that provide the policies to be followed for effective implementation of safety management system throughout TAS.g. Part 4 SMS Processes & ProceduresThis part includes detail of the safety management processes and procedures as well as personnel certification procedures to ensure system of safety management.h. Part 5 SMS Promotion & Safety TrainingThis chapter contains information on the safety promotion and the requirements accomplishment of SMS training for various level of employees within TML.i.Part 6 - SMS Assurance

This chapter contains detail procedures and work processes for the SMS safety audit, surveillance and performance monitoringj.

Part 7 - Emergency Response Planning (ERP)This chapter contains detail procedures and work processes for the ERP within all division and departments of TML.

The contents of this manual are organized into Part and Chapter. Each of the pages is identified with a page number.TABLE OF CONTENTS

PageCover Page

1Title Page

2PART 1 DOCUMENT CONTROL

3 DISTRIBUTION LIST

4LIST OF EFFECTIVE PAGES

5RECORDS OF AMENDMENTS

6RECORDS OF ANNUAL REVIEW

7ABBREVIATIONS

81.1 INTRODUCTION

9 1.2PURPOSE OF MANUAL

141.3 CONTENTS & STRUCTURE OF THIS MANUAL

151.4TABLE OF CONTENTS

16PART 2 SCOPE OF SAFETY MANAGEMENT SYSTEM

182.1 INTRODUCTION TO SAFETY MANAGEMENT SYSTEM

192.2REGULATORY REQUIREMENTS FOR SAFETY MANAGEMENT SYSTEM

212.3CORPORATE COMMITMENT FOR SAFETY BY THE ACCOUNTABLE MANAGER

222.4 SAFETY REVIEW BOARD (SRB)

232.5SAFETY ACTION GROUP (SAG)

232.5.1ENGINEERING SAFETY ACTION GROUP (ESAG)

262.5.2FLIGHT OPERATIONS SAFETY ACTION GROUP (FSAG)

272.6SAFETY WORKING GROUP (SWG)

282.7TML CORPORATE SMS ORGANISATION CHART (SAFETY REVIEW BOARD)

302.7.1TML ENGINEERING SMS ORGANISATION CHART

312.7.2TML FLIGHT OPERATIONS SMS ORGANISATION CHART

322.8TERMS OF REFERENCE

332.8.1MANAGING DIRECTOR/ACCOUNTABLE MANAGER

342.8.2CORPORATE SMS MANAGER

352.8.3CHIEF FINANCIAL CONTROLLER (CFC)

372.8.4HEAD GROUP HUMAN RESOURCE & ADMIN

382.8.5GENERAL MANAGERS (ENGINEERING & FLIGHT OPERATIONS)

392.8.6SMS MANAGERS ENGINEERING/FLIGHT OPERATIONS

402.8.7DEPARTMENTS SAFETY COORDINATOR (DSC)

422.8.8ALL TML PERSONNEL

432.9SAFETY MANAGEMENT ADMINISTRATIVE OFFICES

442.10SCOPE OF SAFETY MANAGEMENT

46PART 3 SMS POLICY & OBJECTIVES

493.1SAFETY POLICY AND OBJECTIVES

503.2SMS ROLES AND RESPONSIBILITIES

513.3NON-PUNITIVE REPORTING POLICY

52PART 4SMS PROCESSES AND PROCEDURES

544.1HAZARD IDENTIFICATION AND INCIDENT REPORTING

554.2SAFETY RISK MANAGEMENT (SRM)

584.3RISK ASSESSMENT

604.4RISK MITIGATION

67

4.5SAFETY INVESTIGATION

694.6SAFETY RECOMMENDATION

714.7SMS DATA AND RECORD MANAGEMENT

75PART 5 SMS PROMOTION & TRAINING

765.1SMS PROMOTION

775.2SMS TRAINING

79PART 6 SMS ASSURANCE

826.1SAFETY MANAGEMENT INSTRUCTIONS & DOCUMENT CONTROL

826.2SAFETY PERFORMANCE MONITORING

836.3ACCEPTABLE LEVEL OF SAFETY (ALS) (PERFORMANCE TARGET)

876.4SAFETY AUDIT

906.5SAFETY AUDIT AND ACTION PROCEDURES

956.6

MANAGEMENT OF CHANGE

99 PART 7 EMERGENCY RESPONSE PLANNING

1007.1EMERGENCY RESPONSE PLANNING (ERP)

101PART 8APPENDICES

1118.1Title page - SMS Forms

112

SMM/TAS001/ISSUE 1

Rev.1Page: 4

Date15/6/2009