+ All Categories
Home > Technology > SMS - Safety Management Systems

SMS - Safety Management Systems

Date post: 08-May-2015
Category:
Upload: jda-aviation-technology-solutions
View: 2,535 times
Download: 3 times
Share this document with a friend
Description:
SMS - Safety Management Systems
46
Aviation Technology Solutions Safety Management System
Transcript
Page 1: SMS - Safety Management Systems

Aviation Technology Solutions

Safety Management System

Page 2: SMS - Safety Management Systems

Aviation Technology Solutions

Agenda

1. SMS

• Defined

• Purpose

• What it is and what it isn’t

2. Case for SMS

3. SMS Fundamentals

4. Guidance, Tools & Implementation

5. Recommended way to Implement SMS

Page 3: SMS - Safety Management Systems

Aviation Technology Solutions

FAA Definition

“an SMS is a formalized

approach to managing safety by developing an

organization-wide safety policy, developing formal

methods of identifying hazards, analyzing and

mitigating risk, developing methods for ensuring

continuous safety improvement, and creating

organization-wide safety promotion strategies.”

“SMS”

Page 4: SMS - Safety Management Systems

Aviation Technology Solutions

Systematic and comprehensive process for the

proactive management of safety risks that

integrates operations, technical services

with financial and human resource

management.

“SMS”

Better Definition?

Page 5: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Purpose

• Systems approach to control risk

• More effective assurance controls

• Meet statutory safety requirements (title 49)

• FAA means to evaluate management capability

• Proactive application of technical and management

skills to identify and control hazards

o Traditional approach concentrates on technical

o SMS adds emphasis on management elements

Page 6: SMS - Safety Management Systems

Aviation Technology Solutions

What SMS is and is not…

What SMS is: What SMS is not:

Compliance is integral to safety

management

Substitute for compliance

Effective interface for safety

management

Substitute for oversight

Systems approach

Replacement for system safety

Decision making processes for senior

and line management

Requirement for a new department

Page 7: SMS - Safety Management Systems

Aviation Technology Solutions

ICAO Annex 6 and 14

• States shall establish State safety

program to achieve acceptable

level of safety in civil aviation.

• Framework for implementation

and maintenance contained in

Safety Management Manual

(SMM) (Doc 9859).

• Acceptable level of safety

established by State.

Page 8: SMS - Safety Management Systems

Aviation Technology Solutions

FAA SMS for Air Carriers

Page 9: SMS - Safety Management Systems

Aviation Technology Solutions

FAA SMS for Airports

Page 10: SMS - Safety Management Systems

Aviation Technology Solutions

Case for SMS

Page 11: SMS - Safety Management Systems

Aviation Technology Solutions

Safety Management System

• Infuse safety into entire system

People

Tools

Procedures

Materials

Equipment

Software

• Maintain balance of production and protection

Management levels

Protection Production

Page 12: SMS - Safety Management Systems

Aviation Technology Solutions

Bankruptcy

Catastrophe

Protection

Production

un-rocked

boat

Safety vs. Production

Financial

Management

Safety

Management

Life of system

Page 13: SMS - Safety Management Systems

Aviation Technology Solutions

8

Radome $19,712

Main Entry Door

$171,220

Cargo Door $58,327

Inlet Cowl $329,203

Inlet Cowl Segment $5,151

Aileron & Tab Assembly $183,545 Outboard Flap Assembly

$255,845

Inboard Flap

Assembly $224,872

Elevator

Assembly

$264,708

L.E. Slat Assembly

$52,863

Wingtip Assembly $28,872

Ramp Damage - Big $$$ For Operators

TAT Probe

$6,583

Pitot Static Probe

$5,157

AOA Vane

$4,300

Side cowl

$161,407

Parts prices only

Page 14: SMS - Safety Management Systems

Aviation Technology Solutions

Accident and Incident Cost!

Direct costs

• Loss of aircraft

• Injuries/death of flight crew & passengers

• Insurance deductibles

• Costs not covered by insurance

Indirect costs

• Loss use of equipment

• Loss of staff Involved in accident issues

Lower productivity

• Investigation & clean-up

• Legal claims

• Fines

• Misplaced/stranded passengers

• Negative media exposure

"Airfield incidents/accidents represent ~$ 3.5 B annual cost to industry."

Page 15: SMS - Safety Management Systems

Aviation Technology Solutions

Income lost

Event Direct Indirect

Catering truck hits airplane $17,000 $230,000

Jet way hits airplane $50,000 $600,000

Landing event $1,900,000 $4,800,000

Page 16: SMS - Safety Management Systems

Aviation Technology Solutions

Accidents Cost Small Operators, Too

Claim Flight Training

Operation

Fixed Wing Air

Taxi Operation

Helicopter

Air Taxi

Forced landing

(aircraft destroyed)

$150,000 $300,000 $900,000

Propeller makes

contact with object

on ground

$20,000 $30,000 $150,000

Hangar Rash $5,000 $10,000 $35,000

Flight cancellation

per day

$500-1,400 $3-5,000 $8-10,000

Page 17: SMS - Safety Management Systems

Aviation Technology Solutions

Aviation Drove Down Accident Rate

• Regulations, Policies and Programs

• Aircraft and System Design

• Crew Resource Management

• Human Factors

• Data Collection, Analysis and Corrective Action

• Safety Culture and Risk Management

• Training

• Safety Management System – SMS

Page 18: SMS - Safety Management Systems

Aviation Technology Solutions

Where Aviation Accidents Take Place

Annual worldwide ramp accidents and incidents 1 per 1,000 departures.

Page 19: SMS - Safety Management Systems

Aviation Technology Solutions

Human Error and Operations

• 75% mishaps due to human error

• Type of Errors Vary

Perception

Memory Lapses

Slips

Wrong Assumption

Technical Misunderstandings

Procedure Violations

• Safety Culture

• Decision Making

• Latent Conditions

Page 20: SMS - Safety Management Systems

Aviation Technology Solutions

Human Error

Personal Factors

Heinrich Safety Triangle

Culture Organizational Procedures Training Equipment

Design

Causal Factors and Latent Conditions

Page 21: SMS - Safety Management Systems

Aviation Technology Solutions

WHAT?

Traditional approach – Preventing accidents

Focus on outcomes (causes)

Unsafe acts by operational personnel

Attach blame/punish for failures to “perform safely”

Address identified safety concern exclusively

Identifies:

WHO? WHEN?

WHY? HOW?

But not always discloses:

Page 22: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Strategies

Reactive

(Past)

Respond to

Incidents and

accidents that have

already

happened

Proactive

(Present)

Actively seek

identification of

hazardous

conditions

through analysis

of organization’s

processes

Predictive

(Future)

Analyze

system

processes and

environment to

identify potential

future problems

Page 23: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Fundamentals

Page 24: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Components

1. Policy & Objectives

2. Risk Management

3. Safety Assurance

4. Promotion

Safety Promotion

Risk

Management

Safety

Assurance

Policy

Page 25: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Design Attributes

• Responsibility: accountable activities + quality

• Authority: power to accomplish activities

• Procedures: clear instructions for employees

• Controls: ensure activities produce correct outputs

• Process Measures: measure processes & results

• Interfaces: Manage processes & relationships between

employees, organization and with contractors, vendors,

customers, other organizations

Processes must have attributes built in

Page 26: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Attributes and Management

• SMS attributes align with management process:

Planning: Procedures

Organizing: Procedures, Responsibilities & Interfaces

Directing: Responsibilities & Authority

Controlling: Process Measures & Controls

• Documented in SMM

Page 27: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Component 1 Policy

• Management safety commitment and strategy.

• Framework to put organization & responsibility in place.

• Objectives:

Leadership

Training

Measurable Safety Targets

Lessons Learned

Non-Punitive Reporting System

• Manage safety same way as other areas.

• Judgment, assessing priorities, and making decisions.

Like all management decision making

Page 28: SMS - Safety Management Systems

Aviation Technology Solutions

• Organization’s DNA

• Ingrained in operating norms

• Resources to maintain safe

and efficient operations

• Acknowledge safety concerns

and suggestions:

Give feedback on decisions

If no action contemplated,

decision is explained

Feedback is timely, relevant

and clear

Safety Culture

Policy

(Structure)

Safety Assurance

Risk

Management

Safety

Promotion

Corporate Safety Culture

Page 29: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Component 2 Safety Risk Management (SRM)

Risk Matrix Model

• Systematic, explicit, &

comprehensive approach for

managing risk throughout

organization.

• Five Phases

1. Describe System

2. Identify Hazards

3. Determine Risk

4. Assess & Analyze Risk

5. Treat Risk - Mitigate

Page 30: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Component 3 Safety Assurance

• Collect and analyze information to determine that

process requirements are continuously being met.

• Assess performance and Risk controls effectiveness

• Works in partnership with Risk Management.

• Program audits Internal

External

• Lessons learned

• Adequate resources

Page 31: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Component 4 Safety Promotion

• Training & education

• Safety competency &

continuous improvement

• Safety communication

• Safety culture – core value

Page 32: SMS - Safety Management Systems

Aviation Technology Solutions

Management Employees

Informed: People understand hazards & risks

Learning: Company learns from mistakes. Staff

updated on safety issues by management.

Reporting: All personnel freely share critical safety

information.

Just: Employees know what is acceptable

& unacceptable behavior.

Culture

Communication

Page 33: SMS - Safety Management Systems

Aviation Technology Solutions

Positive Safety Culture

1. Senior management commitment

2. Senior management visibility

3. Safety accountability framework

4. Safety policy, goals, objectives, standards, and performance

5. Effective employee safety reporting system

6. Safety information system

7. Resource commitment

Page 34: SMS - Safety Management Systems

Aviation Technology Solutions

Commitment to SMS

• Documents alone will not guarantee development of

positive safety culture.

• Employees must see evidence of management

commitment.

Management Attitudes & Actions = most important factor.

Page 35: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Depends on Data Quality

• Reports/Facts - what exists or happening now

• Inferences (Interpretations)

What’s likely to happen in future,

based on what’s happening now

Conclusions based on facts

• Judgments

Value

Quality assessments

Good, bad, acceptable, unacceptable

of what is or will exist or happen

Page 36: SMS - Safety Management Systems

Aviation Technology Solutions

Continuous Improvement

• Safety and Quality Policies

• Safety Objectives

• Audit & Evaluations

• Analysis of Data

• Corrective and Preventive Actions

• Management Reviews

SMS continuous improvement through

Page 37: SMS - Safety Management Systems

Aviation Technology Solutions

Management Review

• Outputs of SRM & SA

• Lessons learned

• Need for changes

Top management conduct regular reviews of SMS

Page 38: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Guidance, Tools and Implementation

Page 39: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Guidance and Tools

• ICAO Doc 9859: Safety Management Manual (SMM)

• FAA Order 8000.369: FAA SMS Guidance

• FAA AC 120-92A (Air Carriers)

• FAA Order 5200.11 FAA Airports SMS

• FAA AC 150-5200/37 (Airports)

• TRB Airport Cooperative Research Board

• Voluntary Implementation Guidance (Multiple Docs)

Page 40: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Implementation Process

0 Orientation &

Commitment

2 Reactive

Processes

3 Proactive

Processes

4 Continuous

Improvement

1 Planning &

Organization

Processes

Readiness

Page 41: SMS - Safety Management Systems

Aviation Technology Solutions

First Steps

Safety Culture & Gap Analysis

• Assess Culture Surveys and Observations

Organizational Interviews

Review of Policies, Procedures,

Processes & Data

Analysis & Assessment

• Safety Gap Analysis Compare with SMS Principles

Compare Baseline with

Requirements

Document Results

• Plan Survey Example

Good gauge of safety culture is "How we do things around here.”

Page 42: SMS - Safety Management Systems

Aviation Technology Solutions

2nd Step

Three Simultaneous Activities

Implement SMS

Policies

Objectives

Procedures

SRM

SA

Promotion

SMS Manual

Standalone

ACM

Attributes Responsibility

Authority

Procedures

Process

Measures

Interfaces

Hazard Reporting & SMS Manager

S/W App

Web Based

Collect Safety Data

Manage Events

Assess Risk

Mitigate

Document

Promote

Page 43: SMS - Safety Management Systems

Aviation Technology Solutions

When Completed O

RG

AN

IZA

TIO

NA

L S

AF

ET

Y C

ULT

UR

E O

RG

AN

IZA

TIO

NA

L S

AF

ET

Y C

ULT

UR

E

SRM Identify hazards

Analyze, assess,

knowingly accept,

and mitigate risk

Monitoring plans

Safety Assurance

Monitor NAS &

mitigations through: Audits & Evals

Trends Analyses

Data Tracking

Safety Communications

Safety Promotion

SMS Implementation Plan

Safety Policy

Identified New Hazards

Safety Risk

Mitigations

Monitoring

Page 44: SMS - Safety Management Systems

Aviation Technology Solutions

SMS Will…

• Establish meaningful safety policies, goals and objectives • Create individual accountability for safety • Demonstrate leadership regarding safety principles • Launch processes for risk measurement, hazard

identification and mitigation • Develop collegial interactive teams & improved

communications process • Implement non-punitive reporting; encourage “lessons

learned” • Fewer accidents and incidents • Reduce injury and damage claims costs; better productivity • Lower Operating Costs

Page 45: SMS - Safety Management Systems

Aviation Technology Solutions

Documented SMS Success Stories

• Conair - Occupational Health and Safety costs:

Went from +30% to –30% of industry average

Saved $1,000 per employee year one

Insurance Premiums stayed constant did not rise like their

competition

• Air Transat saving over $1 million per month

• Skyservice saved $5 million in 1st year

Page 46: SMS - Safety Management Systems

Aviation Technology Solutions

4720 Montgomery Lane Suite 950

Bethesda, MD 20814 www.jdasolutions.aero

301-941-1460


Recommended