Organizational Conflict Prepared by Nam Trung – 17/10/2013
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CONFLICT Conflict is inevitable Conflict in IT projects is usually high Conflict can be good can be bad or VERY BAD.=> So… what will we do when there is a conflict?
Organizational Conflict Prepared by Nam Trung – 17/10/2013
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AGENDA Organizational conflicts Team conflicts Types of power Conflict Resolutions
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ORGANIZATIONAL CONFLICTS Definition of Responsibility Unclear Conflict of Interest Not Enough Resources Interpersonal Relationships
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DEFINITION OF RESPONSIBILITY UNCLEAR Unclear who is responsible for what area work Decisions are made that appear to cross
boundaries of responsibility
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CONFLICT OF INTEREST Personal interests and goals fit within the
structure of the organization? Personal goals >< Organizational goals
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NOT ENOUGH RESOURCES Resources: money, time, materials and human. Valuable resources need to be protected, shared,
distributed fairly among departments, teams
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INTERPERSONAL RELATIONSHIPS Prejudices, attitutes, characteristics
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TEAM CONFLICTS PMI’s most reasons of team conflicts:
Schedules Project priorities Resources Technical opinions
Others: Working Styles Cultural And Gender Differences Personality Clashes Poor Communication
Organizational Conflict Prepared by Nam Trung – 17/10/2013
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WHO IS RESPONISBILITY TO RESOLVE CONFLICTS In a Organization? In a Team?
The one who has power
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TYPES OF POWER Formal Reward Penalty Expert Reference
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TYPES OF POWER - FORMAL The formal authority or power derived from the
position.
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TYPES OF POWER - REWARD Rewards: Salary, promotion, bonus, better
assignment
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TYPES OF POWER - PENALTY
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TYPES OF POWER - EXPERT The power delivered from special knowledge or
expertise
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TYPES OF POWER - REFERENT
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CONFLICT RESOLUTIONS Problem Solving Compromise Forcing Smoothing Withdrawal
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CONFLICT RESOLUTIONS - PROBLEM SOLVING Find the root cause Discuss to find the solution Everyone is happy
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CONFLICT RESOLUTIONS - COMPROMISE Everybody loses and gains something All parties get some sort of satisfaction
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CONFLICT RESOLUTIONS - FORCING Can lead to low morale
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CONFLICT RESOLUTIONS - SMOOTHING Avoid areas of disagreements, and focuses on
commonalities A way to avoid tough discussions
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CONFLICT RESOLUTIONS - WITHDRAWING No action is taken, just avoid the conflict. Useful when conflict gets very heated
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CONCLUSIONS Conflict exists for many reasons. Conflicts are necessary for health relationships,
for sharing of ideas and vital to the growth of a group or organization.
Proper management of conflict can lead to an established trust and collaboration.
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