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Introducing SNP Security
• Founded in 1923
• A 4th generation family business
• Annual revenue of $260 million
• 2500 + employees nationally
(3rd largest in Australia)
• The largest privately-owned security company in
Australia
• Ranked #235 in BRW Top 500 Australian
companies 2011
• 33,850 client sites across Australia
• An innovative leader in the security
industry in Australia
• Winner of the NSW Business Chamber Innovation
Award
Our Vision
We will be Australia’s leading integrated security solutions provider.
We strive to provide our clients with industry-leading service and peace of mind
through exceptional people and state-of-the-art technology.
We will continue to grow and expand our business by maintaining a culture that
recognises and rewards innovation and through our commitment to embracing
solutions of excellence.
Our Company Values
Customer focus
Safety
Growth &
Development Teamwork
Leadership
Key Success Factors
Key success factors include: • An outstanding reputation
• Exceptional people
• High quality security solutions
We provide security solutions that deliver financial and operational gains to
our clients through a spirit of partnership, innovation, customer service and a
long-term view. • Continuous investments in training and
development
• State-of-the art technology
• Superior compliance and governance
“SNP's security team displayed the highest levels of responsiveness, discretion, judiciousness and efficiency from start to finish. This no doubt played an important role in the success of the Meeting,” says Ian Boyd
Australian Security Valour Medal
An Integrated Approach to Security
Security
Guards
Mobile
Patrols
Electronic
Security
Monitoring
Security Guards
Mobile Patrols
Electronic Security
Monitoring
National
Network
Workforce
of 2500
People
Continuous
Training &
Development
Site
Operating
Procedures
Latest
Technology
Disaster
Recovery
Innovation
High Supervisor
to Guard Ratio
Staff
Engagement
Corporate
Social
Responsibility
Work,
Health &
Safety
Quality
AssuranceStrategic
Partnerships
Ethics
Governance
Security Guards
Mobile Patrols
Electronic Security
Monitoring
National
Network
Workforce
of 2500
People
Continuous
Training &
Development
Site
Operating
Procedures
Latest
Technology
Disaster
Recovery
Innovation
High Supervisor
to Guard Ratio
SNP Security Service Coverage
Our principal presence lies across NSW, VIC, QLD and ACT
A well established sub-contractor network is in place to supplement coverage nationwide
We deliver national monitoring via our two live redundancy monitoring centre's in Sydney & Newcastle
2500+ staff deliver security services Australia-wide
Our Products and Services
Monitoring Capability
• World-class monitoring capability
• Best practice operating procedures
• 50 years’ monitoring experience
• Monitoring Centres in Sydney and Newcastle
– Australian Standard AS2201-2 compliant
– Grade A1 rated
– Full live redundancy (back-up)
– Disaster Recovery
– 24/7/365 coverage
– Web access through MASWEB
– Internet Protocol (IP) alarm monitoring
• MASterMIND monitoring and reporting system
Monitoring Applications
• Intruder alarm monitoring
• Plant / industrial monitoring
• Video verification
• Hold up / duress alarms
• Medical alarms
Applications
Security Guards
• 85+ years experience in guarding
• Custom designed site-specific risk management plans – Assess risks – Establish policies and procedures*
– Implement appropriate levels of protection – Measure and enforce compliance
• Site Operating Procedures (SOP): – SOPs form the foundation for quality assurance
on each site
– Staff commit to KPIs to meet customer Service Level Agreements (SLAs)
– Incident reports and client communication form part of the SOP
• Rigorous recruitment and staff training • Dedicated account management *(AS NZS ISO 31000-2009 Risk Management compliant)
Security Guard Applications
• Concierge / customer service
• Screening of people and objects
• Building maintenance
• Systems management
• Special events
• Corporate investigations
• Dog support services
Mobile Patrols
• 85+ years experience in securing Australian businesses
• Custom designed site-specific risk management plans are developed by trained security experts
• Site Operating Procedures form the foundation for quality service on each site
• Patrols are managed through our National Response Centre and Automated Response Tracking (ART) software
• Checks of vital equipment can identify critical plant issues and the need for urgent maintenance or intervention.
• Vehicles are tracked at all times with onboard GPS
Mobile patrols are a cost effective solution for many premises, providing a security presence and deterrent without the cost of a full-time guard.
Mobile Patrol Applications • Alarm response and tracking
• Opening and closing of premises
• Data recording
• Cash handling
• Plant and equipment checks
• 24/7 ad hoc patrol services
• Staff escorts
Electronic Security
• We design, install and maintain customised
electronic security systems using the most advanced technology and innovative
engineering in the market.
• All solutions designed and installed to meet
individual client needs
• Leading-edge today, and future-ready
for tomorrow
• All systems are thoroughly planned, tested,
and maintained
• Customised packages designed to extend
the life and performance of your investment
• Experienced, qualified technicians are
available 24/7/365
Electronic Security Applications
• Access control
• Alarm systems
• CCTV
• Intercom systems
• Maintenance contracts
• Emergency response and repairs
Aviation Security
• Clients include Sydney Airport, Canberra
Airport, regional airports and major
airlines
• 40 years’ experience with Sydney Airport
• One Aviation Security team strategy
developed with major clients
• We screen 40% of the passengers who
are departing Australia
SNP is an acknowledged expert and leader in Aviation Security
Aviation Security
• Aircraft guarding
• Capability development and training
• Aviation Security management and
improvements
• Consultancy and advice
Services include:
• Screening of passengers, checked
baggage and cargo
• Access control
• Control room operations
• Vehicle and foot patrols
The SNP Difference
We are a company built on people who have a
passion for security, and who strive to deliver
the best possible results for our clients
We use state-of-the-art technology
and systems
We are agile, flexible and entrepreneurial in
our decisions and actions
We set the highest possible standards for
ourselves, and use proven processes and
procedures to achieve agreed service levels
We are innovative, and manage in a dynamic
and responsible manner with a commitment to
sustainability and care for the environment
We focus on selecting, training and
developing our people as they are the core
of our business
We are proud of being different, and
we are driven by our vision of being
Australia’s leading-edge integrated
security solutions provider
Our People • 2500+ empowered people working as
One Team
• Assessment tools help to screen, profile and select the right people for each contract
• Training is continuous with our SNP Growth & Development Institute
• Site-specific procedural training is undertaken to meet client needs
• We have strength in diversity (50+ nationalities)
• High staff engagement results in low staff turnover
• Our 97% customer retention rate is attributable to excellent people backed by solid processes and industry-leading technology
“Our people are integral to the success of our business.” Tom Roche, MD
Staff Engagement
Programs include:
• OneSNP Advantage Program
• ONE DREAM ONE TEAM indigenous
program
• SNP Social Club
• SNP Security Annual Employee
Awards
• “Catch someone doing the right thing”
• Refer a friend (employment)
• Women and Leadership program
• Stay @ work program
• Security with Service
– Service pins
– Audit stars
SNP Security is a people-focused organisation and all employees are encouraged to
participate and get involved.
Learning and Development
• The SNP Growth and Development Institute is the foundation for the continuous learning and development of all our people and sits at the heart of our learning culture
• $850,000 invested in education and training in FY’11
• Frontline managers are intensively trained in people skills
• Extensive customer contact training is provided for all customer-facing staff
• Cultural Diversity Training provides staff with the insights and skills to manage effectively In international and multicultural environments • Formal coaching programs achieve improvements in management and staff performance.
Governance, Ethics and Policies • SNP Security processes and procedures are
aligned with those of publicly listed companies.
• Our Corporate Governance – Code of Business Conduct details our policies for honest and ethical behaviour
• Major clients are assured we meet all statutory compliance requirements
• We aim for high performance coupled with absolute integrity
• We have a General Manager dedicated to Corporate Affairs (member of Strategic Management Group)
• We are recognised by Equal Opportunities for Women for work in this area
* Greater than 25 years’ membership **Australian Security Industrial Association
• We are a founding member and Platinum Member* of ASIAL**
• Training is conducted on Consumer & Competition requirements
Quality Assurance
Certified to a Quality Management System* since 1997
Currently ISO 9001:2008 compliant (with zero
non-compliances)
We monitor and measure service delivery through
customer feedback, surveys and contract KPI’s
We continuously monitor and improve our Business
Management System (BMS) through:
Management reviews
Internal and external audits
Process reviews
Corrective and preventive actions
Workplace Health & Safety (WHS)
• Our WHS Management System is
accredited to NSW Government
Guidelines (Certificate No 306)
• WHS is integrated into our service
delivery
• All services are assessed for hazards
prior to contract commencement
• Safe Work Method & Environmental
Statements identify site safety
practices to be implemented
• Safety Management Plans are
developed in consultation with
key stakeholders
• Safety Inspections are conducted by our Health & Safety representatives
• Safety-related training is current and
delivered nationally.
Corporate Social Responsibility (CSR)
In support of CSR we undertake to:
• Demonstrate energy efficiency in our
operations
• Reduce transport fuel consumption and
kilometres travelled
• Reduce waste to landfill
• Be recognised as a low carbon emitting
service provider in our industry
• We engage our staff through a concentrated
promotional and training program to build a
strong environmental awareness and to
encourage community-based participation
CSR is a fundamental commitment that we take very seriously.
We are determined to make a positive contribution to the environment and consider not only economic factors, but social issues as well.
Environmental Sustainability
SNP Security is committed to the Sustainability Advantage Programme within the NSW Government Office of Environment and Heritage, and we are recognised with Bronze Accreditation.
Sustainability projects that have been implemented to achieve measurable reduction in resource usage and efficiency improvements include:
• Office paper recycling • Separation of paper, bottles, plastics,
e-waste and other waste
• Introduction of Hybrid vehicles • Commitment to Energy Audit
• Introduction of Doclink software for paperless invoicing
• Staff Education and the Launch of ‘SNP Goes Green’
• Green Champion Program
Community Involvement
Programs include: • The Smith Family - Learning for life program
• Hands Across the Water sponsorship • Westpac Helicopter sponsorship
• Ronald McDonald House • Club Red (Red Cross Blood Service
Association)
• Multiple contributions to charitable causes led by staff and customers, including the provision of SNP Security services to charities:
– Sydney Legacy – The Starlight Foundation
– The Outback Car Trek
Community involvement is a key part of our Corporate Social Responsibility, and we are committed to a safer environment
SNP – Your Partners in Security
• Our 90-year track record of outstanding performance
• A united team of highly-trained people who combine to deliver service quality that sets the standard in the industry
• Risk planning that places client needs as the focus of every contract
• Proven, robust work systems and processes
• Ongoing investments in the latest technology
• Superior corporate governance and a deep-seated commitment to sustainability and
• A commitment to providing you with integrated security solutions designed with your long term needs in mind.
With SNP Security as your partner, you will enjoy the assurance and peace of mind made possible by: