Date post: | 10-Nov-2014 |
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Technology |
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© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.1
So We’ve Done APM, Now What?
Rodney Morrison - VP of Products, SL Corporation
End to End Visibility
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.2
Webinar Agenda
• What is APM?• APM limitations• Disruptive technologies and Monitoring Trends• End to End Visibility• RTView Enterprise Monitor• Use Cases
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.3
What is APM?
• End User Experience • Transaction Monitoring• Deep Dive
• Other features– Topology mapping– Analytics
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.4
APM limitations
• Point solutions targeted to an application architecture• Don’t include all relevant data• Disruptive technologies like cloud make them
obsolete• Need to be integrated into a general monitoring
solution
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.5
Monitoring Trends – Disruptive technologies
• Open source and low cost infrastructure monitoring tools
• Cloud platforms• Devops• Big Data / Application Performance and Availability• Analytics
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.6
Monitoring Trends – Disruptive technologies
• Open source and low cost infrastructure monitoring tools
• Cloud platforms• Devops• Big Data / Application Performance and Availability• Analytics
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.7
Monitoring Trends – New Requirements
• Reduce operational costs for support teams• Reduce number of point solutions in organization• Make teams more productive
– Enable teams to share information with transparency– Provide teams with focused information to do their job– Automate remedial action
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.8
What’s Next ? – End to End Visibility
• Incorporate all performance data – Infrastructure, network, middleware, application, APM
• Performance data management and storage• ECA – Event correlation and analysis• Service Model• Role/environment based for devops models
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.9
RTView Enterprise Monitor
Central Server Presentation Layer
YourSystems
ExistingMonitoring
Tools
Infrastructure
Middleware
Custom &Packaged
Apps
CMDB
Alert DefinitionsDependency Mapping
Reporting
Solution Packages
Java Clients
REST InterfaceHistorySQL
Notifications
Alerts Email VoicemailSMS
Historian
Browser Clients
Desktop TabletMobile Phone
Alert Server and Directory
Config Server
Display Server
SL RTView Enterprise Monitor Architecture
TIBCO EMS
TIBCO BusinessWorks
TIBCO BusinessEvents
Oracle WebLogic Server
IBM Tivoli Netcool
Oracle Coherence
VMware vSphere
Many More + Custom SPs
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.10
RTView Enterprise Monitor
VMware
Amazon EC2
System Metrics
Generic JVM
Apache/Tomcat
IBM Websphere
RTView Enterprise Monitor~ Collects, analyzes and visualizes data from multiple disparate sources
Oracle Glassfish
Oracle WebLogic
OracleCoherence
TIBCO EMS(JMS)
TIBCOBusinessWorks
TIBCOBusinessEvents
CustomPackages
TIBCOActiveSpaces
RTViewClassic
and manymore...
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.11
RTView Classic
• Custom Views• Custom Solution
Packages• Custom Alert
Rule Templates
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.12
Case Study – Logistics Firm
• ~100 Virtual machines (VMWare), TIBCO, Oracle
• HP OpenView/Measureware and Foglight/ESX
• 24/7 combo ops/dev support team needed to increase efficiency, reducing incidents and time to repair
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.13
Central ConfigServer
Historian
Browser Clients
RTView Enterprise Monitor
Central Display Server
VMWare OracleWeblogic
Oracle DB
Central Alert Server and Directory
TIBCOBusinessWorks
TIBCO EMS TIBCOBusinessEvents
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.14
Service Heatmap
• Provides information about Service health
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.15
Service History
• Provides information about Service health over time to expose patterns.
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.16
Service health by supporting components
• Provides information about whether a component is used and the Service health of the component
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.17
Drilldown
• Users can then drill down to look at gathered metrics relevant to a service for analysis of behavior
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.18
Case Study – Results
• Support teams now have end to end visibility of all supporting architecture components of their services
• Heavily used service and component level criticality indicators
• Implemented Notifications for Service alerts which indicate a combination of critical conditions which would be sent to the responsible party
• Plan to implement automation for complex restarts of services.
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.19
Case Study – Large Investment & Retail Bank
• 10-20 Departments, 100s of applications, 90,000 hosts
• Ops – Tivoli/Netcool, Ganglia
• Application support – Runbook, in-house solutions, APM, SMS/Email notifications from Ops
• Problem – App support teams not effective enough in reducing downtime and not cost effective
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.20
Central ConfigServer
RTView Enterprise Monitor
Historian
Browser Clients
Devops - Customization with RTView Builder
Central Display Server
Tivoli/Netcool Ganglia APM tools
Central Alert Server and Directory
SatelliteDisplayServer
MessagingAutosys
SatelliteAlert and DirectoryServer
RTViewBuilder
Logfile Runbook
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.21
Health State By Department
• Top Level Heatmap indicates health state across an entire enterprise• Colors indicate impact alerts have on supporting apps and services
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.22
Alert Management
• Role based alerting let teams filter out alerts they are not directly responsible for and manage their resolution.
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.23
Case Study – Results
• Major Department areas now have end to end view• Departments have extended their solution for specialized
views, additional performance data and automation• 100s of support team members world wide readily
adopted new solution and work flow with success• New work includes integration with ServiceNow
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.24
RTView Enterprise MonitorEnd to End Visibility
• Flexible• Depth in Middleware monitoring• Scalable for large performance data collection• Provides Service Health, Event correlation and
management and Drilldown to metrics in a role based fashion.
© 2012 SL Corporation. All Rights Reserved.
© 2013 SL Corporation. All Rights Reserved.25
RTView Enterprise Monitor
Questions ?