Unified Communications

Tony Cockstonyc@microsoft.com

bingethinking

So what is Unified Communications?

• Ask 100 people, get 100 different answers• But it’ll probably include some or all of these:

– IP Telephony, Web Conferencing, Unified Messaging, Video, Presence, Instant Messaging, Fax to desktop

• Our take– All this always available on every device and in

every application.

Consumerisation of IT

Consumer IT will affect every enterprise. Attempts by enterprises to deny this are doomed to failure, just as previous attempts to deny Wi-Fi, 'smart' mobile phones, the internet and even the PC itself failed. Gartner

Lync @ the Core

Exchange

Windows Server

SharePoint

CRM

SystemCenter

Forefront

Email & Calendar

Security & Compliance

Unified Messaging Mobility VoIP IM & Presence Conferencing

Cost Savings and Efficiencies

Note: Cost savings above are based on customer interviews and calculations using the Forrester’s Total Economic Impact framework.

Travel and Training (20 - 40%)

Office and Facility (30 - 40%)

Telephony & Audio Conferencing (10 - 40%)

Voice Mail (20 – 60%)

IT Infrastructure & Administration (up to 50%)

Demo

Voice Investments

15

• “Anywhere Access”• IM and Rich Presence• Common voice

features• Unified messaging• Audio and video

conferencing• Desktop integration

OCS 2007OCS 2007

R2

Lync

• Single Number reach• Attendant Console• Delegation/TeamCall• Response Groups• Session Initiation Protocol

(SIP) Trunking• Dial-in audio conferencing• Higher definition video• UC Workflow activities

• Enhanced 9-1-1 for North America (NA)

• Branch Resiliency (SBA)• Datacenter Resiliency• Call Admission Control • Call park, Unassigned #• Private line, Malicious Call

Trace (MCT)• Topology changes• Media bypass• Routing changes• Analog devices• Common area phones• Larger device portfolio

Aastra 6725 iPAastra 6721 iP Polycom CX600Polycom CX500Snom 3001

$200-300

$150-200$100+

Snom 821

Audio Devices Ecosystem and Innovation

Meeting Room Solutions

Business Productivity Online Suite

Developer, developer, developer

Silverlight & WPF supportFind/Browse peopleView availability, photo, locationCheck contact card Click to communicateHost and run custom apps in:

Conversation window extension

Contact Card extension

Extend menus to launch custom apps

Customer Adoption

21

Complements existing phone systems with full unified communications functionality, and extends company calls to the road or to users’ home office. AT Kearney and Royal Dutch Shell

Three ways to Lync

Enhance

Brings presence, instant messaging, and conferencing with the option to easily deploy full communications functionality in the futureIntel  

Add

Delivers a complete communications solution with enterprise-grade telephonySprint, Colombian National Police and Lionbridge   

Replace

Some things to do…

Use LyncConversatio

n Plan #LyncTraining

“ ”

Thanks

Tony Cockstonyc@microsoft.com

bingethinking

| Copyright© 2011 Microsoft Corporation

Instant Messagingand Presence

Enterprise Voiceand Telephony

Audio, Video,and Web Conferencing

Lync 2010 Connects People in New Ways

| Copyright© 2011 Microsoft Corporation

New Partner Ecosystem Built Around Lync

ISVsGlobal & Regional SIsDevices & Infrastructure

| Copyright© 2011 Microsoft Corporation

Lync Works Across Platforms and Devices

PCToday

MacToday

Browser MobileToday 2011

Desk PhonesToday

| Copyright© 2011 Microsoft Corporation

Microsoft Leader of the UC Magic Quadrant

Gartner Magic Quadrant for Unified Communications, August 22, 2011

“Magic Quadrant for Unified Communications,” by Bern Elliot and Steve Blood, July 28, 2010.

The Magic Quadrant is copyrighted by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report.  The Gartner report is available upon request from Microsoft.

| Copyright© 2011 Microsoft Corporation

Voice Customer Momentum (2011)

“With the pilot, we’ve saved about 200,000 Euros in a few months… We’re aiming at two or three million Euros in savings…and the return on investment is going to be in less than one year.”

Xavier Malherbet, Vice Executive Manager, Crédit Agricole S.A., Champagne Bourgogne

“We see a lot of potential with RBAC. We plan to build out a new security model with group memberships based on roles, so the granularity is extremely important to us.”

Allan TaggSVP Global Messaging Executive, Bank of America

• Enterprise Voice Traction• LA Fitness 20,000 • Western Kentucky University 33,000• Sprint 50,000• Statoil 34,000• Atos Origin 33,000• Swisscom 17,000• Sharp 10,000• Examples of Others: Estee Lauder, Revlon, Nikon, Target,

Radio Shack, Commonwealth Bank of Australia

“”We expect to be saving across the board with UC suite in the neighborhood of 9 to 10 million dollars a year just in our enterprise cost.”

Mike Browne, Director of IT, Sprint

ChungHwa

Telecom

| Copyright© 2011 Microsoft Corporation

Microsoft Lync Enterprise Voice Deployments

❝With the Enterprise Voice solution we were able to eliminate the PBX systems in our clubs resulting in less expensive telecommunications.❞

— George Bedar, Chief Information Officer, LA Fitness

20,000 enterprise voice users

❝By implementing Office Communications Server voice capabilities for all of our employees, we will save CHF400,000 a year in operating costs for telephony.❞

— Ruggero Crameri, Project Manager UCC, Swisscom

17,000 enterprise voice users

❝Now, when students need a higher level of communication, they have it at the click of a button. That is the true power behind Microsoft Unified Communications.❞

— Edwin Craft, Director of Communication Technologies, Western Kentucky University

33,000 enterprise voice users

| Copyright© 2011 Microsoft Corporation

Who did the best on Miercom’s SIP torture

test?❝ Microsoft Lync Server 2010 passed an aggressive SIP load torture test without dropping any calls or reporting errors in the 4,000,000 call attrition test. This sustained operation without error is the best we have seen to date for any Unified Communications/IP PBX product we have tested.❞

— Miercom, January 2011

33

| Copyright© 2011 Microsoft Corporation

| Copyright© 2011 Microsoft Corporation

Documentation• Microsoft Lync Server 2010 Planning Guide(s)› – this includes a ZIP file of all the guides • Microsoft Lync Server 2010 Standard Edition Deployment Guide› • Microsoft Lync Server 2010 Active Directory Guide› • Microsoft Lync Server 2010 Enterprise Edition Deployment Guide› • Microsoft Lync Server 2010 Security Guide • Microsoft Lync Server Virtualisation (Virtualization if you like ) Whitepaper • Download details- Client Virtualization in Microsoft Lync 2010 • Microsoft Lync Server 2010 Administration Guide • Microsoft Lync Resource Kit (Book) – download available chapters • Microsoft Technet Lync TechCenter • Microsoft Lync Server 2010 Edge Server Reference Architecture Diagrams› • Microsoft Lync Server 2010 Documentation Help File (Download a compiled .chm file)Tools & Resources• Microsoft Lync Server 2010 Protocol Workloads Poster› • Microsoft Lync Server 2010 Protocol Workloads Poster – Hosted using Deep Zoom for online viewing • Microsoft Lync Server 2010 Capacity Calculator› • Microsoft Lync Server 2010 Visio Stencil› • Microsoft Lync Server 2010, Planning Tool› • Microsoft Lync Training and Adoption Kit – Tools and Apps page TCO & Reports• Microsoft Lync Server 2010 Edge Server Deployment Guide› • Microsoft Lync Training and Adoption Kit – Getting Started Home Page • Unified Communications Open Interoperability Program – Lync Server • VoiceCon 2010 IP-PBX RFP Context – Microsoft response with Lync

Resources and documentation

| Copyright© 2011 Microsoft Corporation

Additional Resources• Lync 2010 and Lync Server 2010

• Learn More about Lync Server Licensing• http://www.microsoft.com/lync • Lync Server 2010 Licensing Guide

• Volume Licensing• Learn More About Volume Licensing Options• http://www.microsoft.com/licensing/ (Product Use Rights)

• Microsoft Partner Network• Learn More About ISV and SPLA Programs• https://partner.microsoft.com/licensing • Contact Your Partner Account Manager• Visit Lync Server 2010 page on MPN for more partner resources• https://partner.microsoft.com/lync • https://partner.microsoft.com/global/productssolutions/40171702

• Partner Learning Center• https://training.partner.microsoft.com/

Thank You