Date post: | 16-Apr-2017 |
Category: |
Internet |
Upload: | ines-van-essen-van-dijk |
View: | 244 times |
Download: | 3 times |
So You’ve Released A WordPress Product…
Now What?
Ines van Essen
- Happiness Engineer
- Volunteer at WP.org
- Lover of BBQ food
- @TheMotherOfCode
“How are we going to communicate with our users?”
Think about how you’ll handle support BEFORE YOU RELEASE.
Communication must be synchronous across
platforms
How do we approach this?
Rules of engagement
Tone of voice
Platform
Tone of voice
➔ Formal or informal?
➔ Which words suit us, and which
don’t?
➔ Do we use humor?
➔ Long sentences, or short ones?
voiceandtone.com
Platforms That I’ve Worked With
Rules Of
Engagement
“How do we engage angry customers?”
“What do we say when they ask too much?”
“Do we give stuff away?”
Have a backup plan
Thank you!
@TheMotherOfCode
inesvanessen.nl