Soa cloud con8968_pdf_8968_0001

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1


How to Integrate Cloud Applications with Oracle SOA Suite Rajesh Raheja Sr. Director, Product Management Oracle Fusion Middleware Business Integration Geeta Pyne Director – Middleware BMC Software CON8968

@RahejaRajesh #oow


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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Program Agenda

§  Planning for Cloud Integration Projects

§  Cloud Integration Implementation Considerations

§  Case Study: Cloud Integrations @BMC


Planning for Cloud Integration Projects


Customer Status

Credit Check Production Payroll Order Inventory

Check

Legacy

Is This Your Cloud Integration Architecture?

Firewall

Cloud Services

PaaS Application SaaS

CRM

On-Premise Applications

V4.6 V8.9 Release3 V7.8

Release5

V20.0

R11.5.10 R12.1

V19.0

V2010.04

Social Media & other Cloud Platforms

V2

Enterprise Gateway

V2012.09

û  No strategic IT vision û  Brittle, difficult to upgrade û  No centralized monitoring û  Scattered security policies û  No clear accountability û  Lack of audits/compliance û  Varied skill set needs


Integration Is Complex Because There are No Standards for Functional API Semantics!

SaaS API

Technical Standards Functional Standards

ü HTTP ü SSL ü SOAP ü WSDL ü XML/XSD ü REST ü JSON ü SAML ü WS-*

 Semantic Interoperability  Customizations, Rules  AuthN e.g. Login/Session  AuthZ e.g. RBAC  QoS message delivery  API Patterns  Query APIs Style  ISV/Partner APIs  Data Integration Strategy

SDKs / Mobile Clients

# of Apps / Instances / Releases X


The Hype of “Simple SaaS Integrations” Leads to Integration Headaches


Plan for Cloud Integration as any Application Integration Project

Data Model Differences

• Data attribution • De-normalized hierarchies • Attribute semantics • Data striping • Logic and constraints

Functional Configuration

• Setup structure difference • Hierarchy structures • Effective dates difference • Seed data difference • Locale differences

Design Time Governance

• API programming model • Service granularity • Canonical data model • Service SLA/contracts • Quality of Service

Business Process

• Transaction traceability and interface design

• Batch vs. transactional • Exception management • Visibility differences • Accounting differences

Customization/Extension

• Data mapping changes • Mapping customizations • Semantic data extension

technologies e.g. KFF • Process customizations

Non-Functional Setup

•  Identity management • Role based access control • Size, frequency of data • Latency and throughput • Response time needs


Cloud Integration Challenges are NOT New, and Neither are the Solutions

Business Activity Monitoring Event Processing

BPEL Process Manager

Analytics

Orchestration

Service Bus

Business Rules

Business to Business EDI Apps Mainframe DB

On-premise XML Industry Platform Services

Cloud Apps

Service Virtualization & Mediation

Connectivity



Oracle SOA Suite Provides a Mature, Proven Platform for Cloud Integrations


Foundation Pack

Guidance & Governance Enterprise Repository

Management & Security

Enterprise �Manager

Enterprise �Gateway

SOA Management Pack

Web Services Manager

Accelerators


Cloud Integration Implementation Considerations


Top 5 Considerations for Hybrid Cloud Integration Implementations

Connectivity •  What are the

best practices to connect with my SaaS application?

Security •  How do I

effectively manage security in the cloud?

Visibility •  How can I

gain visibility over an increasingly distributed architecture that spans beyond my enterprise?

Flexibility •  How can I

minimize the impact of change in the cloud provider service API or in my business process?

Scalability •  How do I

ensure a consistent QoS from cloud providers and provide elasticity to scale-up or down?


Differences with SaaS API Connectivity

API Characteristics Oracle Fusion Applications

Oracle RightNow Salesforce.com

“Polymorphic” operations No – Simple WS Yes - RNObject Yes - sObject

Session headers X-Tenant-Name ClientInfoHeader sessionID

Authentication mechanisms Username token over HTTP or SAML

Username token over HTTP Login call returns Session ID and service endpoint

Object query approach Java Style (ADF-BC) SQL Style (ROQL) SQL Style (SOQL)

API optimizations No – Simple WS Single request has multiple operations (Batch)

No – Simple WS

API limitations # of records Configurable 1K Inbound, 10K Outbound 200 Inbound


Substitute Object Type in the Mapping Contact is an extension of RNObject and has to be substituted in XSL


Set the Web Service Session Header

SOA Suite can update BPEL partnerlink endpoint bindings e.g. after login to Salesforce.com Tip


Customer Status


Check

Legacy

Challenge: Manage Runtime Change

Firewall

Cloud Services

PaaS Application SaaS

CRM


V4.6 V8.9 Release3 V7.8

Release5

V20.0

R11.5.10 R12.1

V19.0

V2010.04


V2

Enterprise Gateway

V2012.09


Customer Status


Check

Legacy

Solution: Manage Runtime Change in a Hybrid Cloud Ecosystem using Oracle Service Bus


Service Virtualization and Mediation (Oracle Service Bus)

Firewall

Hosted Apps Oracle On-Demand

Business / Trading Partners

SaaS Applications

Cloud Services


FLEXIBILITY ü  Location transparency ü  Protocol switching ü  Shape transformation ü  MEP mediation ü  Routing for versioning ü  Policy enforcement ü  Security mediation


Minimize Change Impact via Loose Coupling Protect from Version Changes with Oracle Service Bus

caching

Oracle Service

Bus

Business Service Proxy

Virtualization

SOAP

JMS

Transport Switching Routing

Pooling

REST


Aggregate Services using SOA Composites Implemented by Oracle BPEL Process Manager

Create coarse-grained services –  Technical service orchestration

New Hire Event Get Employee Data

HR Admin Creates New Employee Record

Create Badge

Request Credit Card

Laptop Requisition

Update Employee Record

View Returned Data In FlexFields

BPM

A

B

D

E

C

Externalize Business Logic and Business Rules

–  Extend apps and create new value-add apps

API client needs to poll message submission status


SaaS Event Notifications and Call-Outs Fusion CRM Object Workflow Outbound Message

Fusion CRM

Oracle Public Cloud

Account Opportunity Campaign

Object Workflow Outbound Message

On-‐Premise

Web Service Endpoint

1. SOAP call to on-premise URL

Cloud Applications

On Premise Applications

2. Invoke on-premise or any other cloud services

• Real-time notification of Business Object triggered events • Sends Business Object payload to a pre-registered URL (intermediary WS)

3. Callbacks via Business Object web services


Second Line Of Defense

• Policy based security mediation • Common policy model

First Line Of Defense

• IP Throttling • DoS Attacks • XML Security • SQL Injection • Identity Mapping

Multiple Levels of Defense in the Cloud

Oracle Enterprise Gateway

Shared Services Layer

HTTP, SOAP, REST*, XML, JMS

HTTP, SOAP, REST*, XML, JMS

Oracle Service

Bus

Oracle Web Services Manager

Web Services

Oracle Web Services Manager

Internet DMZ Intranet

3rd Party Web Services

WS-Security, Basic Auth, Digest, X509, UNT, SAML, Kerberos Sign & Encrypt

3rd Party Partners & ISV Applications

Cloud Applications

Mobile Applications

Last Mile Security

• Externalize security from service design


§  Integrated SOA Infrastructure provides for “end-to-end instance tracking” across the entire stack

Business Transaction Mgmt

§  SOA Management Pack provides monitoring and tracing of individual transactions

New Business Activity Monitoring

§  Significantly richer BAM, unified with Event Processing and seamlessly integrated with Business Intelligence

Integration Dashboard (Healthcare)

§  Pre-built Industry-specific Management Dashboards

All-in-one Mgmt Console

Deliver Greater Visibility 20/20 Vision to Manage & Operate Integrations


Oracle Enterprise Repository provides Centralized Visibility and Control for Services

VISIBILITY •  Federated view of services across providers •  Dependency and impact analysis •  SLA and ROI tracking •  Real-time service monitoring and management

Oracle Enterprise

Repository`

On-premise

Compliance Reports

Cloud Services Agreements

Service approved with this

Organization

Public Cloud

Policy Approval

Applications

CONTROL •  Policy compliance checks before publication •  Centralized policies and workflow approvals •  Providers can publish to registry/repository •  Service Lifecycle Management


§  SOA Infrastructure optimized with In-Memory Caching Technology

§  Service Pooling and Endpoint Management

Architecture

§  Integration Architecture: Service versus Data Integration

§  App Design: Maintain Quality of Service with provider variability

Design

§  API Design: Canonical versus Direct data structures

§  Message Exchange Patterns: Synchronous versus Asynchronous

Oracle Enterprise Manager, BTM, BAM §  Technical Operations:

End-to-end visibility into transaction loads

§  Provisioning: Scale-out for load with virtual server assemblies

Oracle Service Bus with Coherence

Ensure Scalability for your Cloud Initiatives It’s not just about tools!

Geeta Pyne, Director – Middleware October 2nd, 2002

Cloud Integra;on @BMC

© Copyright 10/2/12 BMC SoFware, Inc 27

Agenda

"  Role of Cloud Applica;ons @BMC

"  Cloud Challenges

"  Cloud Integra;on Architecture @BMC "  Cloud Integra;on : Requirements

"  Use Cases -  Sales & Marke;ng -  Back Office produc;vity

"   Lessons Learned


BMC Business Process Model Role of Cloud Applications

Planned Transi/on to Cloud 6-‐12 Mos.

ERP Support Services

Corporate Strategy

CRM PLM

Manage Product Lifecycle

Manage Ideas & Concepts

Manage Market & Product

Research

Manage Technology Alliances

Manage Receivables

Process Orders

Manage Billing

Procure to Pay

Manage Licenses & En;tlements

Manage Projects

Set Goals

Align Organiza;on

Gather Corporate Intelligence

Plan Strategy

Manage Plan

Manage Facili;es

Legal

Audit & Compliance

Financial Management

General Financial Accoun;ng

Manage Treasury Opera;ons

Management Accoun;ng

Market Products & Services

Marke9ng Automa9on

Sales Automa9on Manage

Sales Force

Partner Management Customer Care

Services

Order Management

Procurement Finance HR PorEolio Mgmt.

Product Dev.

CONCEPT TO PRODUCT MARKET TO CASH

FORECAST TO

DELIVERY

STRATEGY TO PLAN

ACCOUNT TO REPORT

HIRE TO RETIRE

SUPPORT TO

CONTROL

Introduce New Products

On-‐Premise Service

Current Cloud Service

Planned Services

Subscribed Service

Cloud Target 12+ Mos.

Tbd

Managing and

Rewarding Performance

On-‐Boarding and

Assimila/on

Selec/ng and Acquiring

Talent

Manage Informa;on

Source to Purchase

Fulfill orders

Plan and Execute Campaigns

Manage Opportuni/es

Manage Customer Accounts

Manage Customer Care

Manage Educa/on Services

Manage Professional

Service

Process Quotes

Manage Product and Pricing Data

Manage Channels

Manage Product PorXolio

Develop and Test SoYware

Manage Channel Sales

Manage Contracts

Developing and Retaining

Talent

Workforce Planning &

Talent Review

Service Desk

Asset Management

Informa;on Technology Management


BMC SaaS Implementations

Application Functionality Number of Seats

Salesforce.com Sales Pipeline and Forecast Management 1,800

Eloqua Marketing 1,000 Open Air (NetSuite) Professional Services 600

Success Factors Employee Performance & Development 5,800

View Central (Rainmaker) Education Services 40,000 (annual registrations)

Rally Product Development 3,000 Cornerstone Employee Training 6,600 Clickability BMC.com Content Management 300 Fieldglass Contingent Worker Management Unlimited

Peoplefluent New Employee Recruitment 6,600

Recently Implemented: iOffice, SFDC ChaLer, Cloud 9, ApLus


Cloud Challenges

"   Security -  How do we leverage on premise Authen;ca;on model for SaaS

"   Integra;on -  Business Process spans across one or more SaaS and on premise applica;ons -  SaaS needs to be part of the bigger eco-‐system and play well -  SaaS needs to be integrated with other apps and databases with accepted performance

"   Business Process -  Get BUs to agree on how they want SaaS apps configured….i.e. driving them to common processes

"   Data Governance -  Master Data, data governance

@BMC, we have implemented at least one new SaaS app per quarter since the first calendar quarter of 2009


Cloud Integra;on : Conceptual Architecture

q  70% of Business on Cloud q  Oracle Middleware is the

Enterprise Integra;on Plaaorm q  Reusable Services and Canonicals q  OSB for end point virtualiza;on q  Custom J2EE framework for REST;

POC using OSB q  CLEO VLTrader used for bulk data

integra;on q  Security via LB, IPS/IDS, Applica;on

Firewall q  EvaluaCng SaaS connectors


Cloud Integra;on : Requirements Security, Performance, Reliability, Availability

"   Applica;on/Data Integra;on (Outbound and Inbound) -  Request/Reply (Synchronous & Asynchronous ) -  Pub/Sub (JMS) -  API : RESTful, SOAP, HTTP/POX

"   Bulk Data Integra;on (Outbound and Inbound) -  Secure File transfer (Various formats) -  Transforma;on and Data introspec;on coupled with SFTP

"   Security -  HTTPS -  Basic authen;ca;on -  Custom Header for OpenAir, WS-‐Security for CSOD or Custom Header for CSOD -  OAuth (in POC with SFDC)

"   Reprocessing/Resending -  Guaranteed delivery & once and only once -  Queuing to handle non availability of SaaS services (outages)

"   Performance & SLA -  Delivered within expected response ;me


Use cases : Enabling Sales, Marke;ng and Back office

"  Configure, Price, Quote : Apius & SFDC -  Provide an online and mobile guided selling tool to automate the configura;on, pricing and quo;ng process and enable up-‐sell/cross-‐sell

"  Office space management : iOffice -  Automate office space planning and reloca;on management

"   Employee Onboarding -  Provide Employee informa;on to SaaS including auto provisioning

"  Marke;ng Automa;on : Lead Lifecycle Management : Eloqua & SFDC -  Marke;ng, Campaign, Lead and Contact Management

"   Learning Management System : Cornerstone On Demand -  Integrated LMS for both Employees and Partners; integrated with Successfactors


Configure, Price and Quote : Apius

Business benefit : Automate the configura;on, pricing and quo;ng process and enable up-‐sell/cross-‐sell

Challenges

q  No SFDC Connector to simplify mul;ple WS integra;ons

q  Dealing with SFDC WSDLs are not trivial

q  Limita;ons on SFDC WSDLs resul;ng In complex logic in OSB/SOA

q  SSL/HTTPS for Inbound q  SOAP Authen;ca;on for

Outbound q  Sockets, Adapters on OSB q  Enterprise Canonicals &

Services


CPQ Interface Architecture

q  Sync Req/Reply for Pricing q Async Req/Reply for

Product Hierarchy q  Sync createQuote


Office space Automa;on : iOffice

q  OHR-‐ioffice sending all EMP records. Updates (Creates handled in updates as well) and Terminates.

q  iOffice-‐OHR. Sending back iOffice number back to Oracle. q  iOffice-‐ITSM. Same info as point 2 goes to ITSM also. q  ITSM-‐iOffice. An ITSM service request sent across. q  ITSM-‐iOffice. A request that is being cancelled in ITSM is being sent to iOffice.

Business benefit : Automate office space planning and reloca;on management

Challenges

q Hand holding with Vendor in the overall SDLC process


Employee Onboarding

q  Oracle HR is the Master q  New hire, update, terminate

events q  Provisioning via Control SA q  AD and LDAP for Directory q  Okta for SSO q  Near real-‐;me sync of

Employee info, profile with SaaS Employee Data stores

q  EBS adapter in OSB q  AIA Canonical Employee

Service

Challenges q  Handling Mass update in

Oracle HR and sync’ing with all receiving systems

Business benefit: Provide Employee informa;on to SaaS in near real ;me, including auto provisioning


Employee onboarding : OpenAir integra;on


Marke;ng Automa;on : Lead Lifecycle Management Eloqua/SFDC

Business benefit: Marke;ng, Campaign, Lead and Contact Management Challenges q  Limita;ons on number of

Requests per sec, number of concurrent sessions

q  Work around with HTTP Forms

Contact q  Contacts created in Eloqua sent to SFDC

via na;ve SFDC –Eloqua integra;on q  Contacts sent to MDM and cleansed

and then uploaded via web form POST Account q  Accounts created in SFDC; Eloqua na;ve

integra;on; and pushed to MDM via SOA

q  Accounts are cleansed against MDM and sent back to Eloqua

Opportunity q  Opportunity entered in SFDC pushed to

OE+ and Elqua uses na;ve integra;on to pull

q  Flaiened Opportunity sent back to Eloqua


Learning Management System : Cornerstone On Demand

Business benefit : Integrated LMS for both Employees and Partners; integrated with Successfactors

Challenges

q No CSOD Connector to simplify integra;ons

q CSOD WS not standards compliant

q Custom Header for Authoriza;on


Cloud Integra;on with Oracle SOA : Lessons learned & work around

"  No SaaS adapters; every implementa;on is Unique; looking at SaaS connectors "   Interfaces are dictated by SaaS vendors; wide variety (SOAP, REST, Socket, HTTP/POX, SFTP); Flexibility of Oracle OSB/SOA helps to support

"   Every vendor has their way to handle Security; WS-‐Security, Custom Header; Support in OSB helps to adhere to disparate requirements

"   Transac;on traceability; OSB and SOA suite are not integrated; Plan is to implement BTM to enable end to end visibility

"   Lack of REST support in BPEL Process Manager; used custom J2EE framework; plan to leverage OSB

"   Lack of MFT in SOA suite; introduced MFT product to complement and sCll integrate with Oracle FMW

"  Message Sequencing; messages need to be delivered in right sequence; custom complex logic had to be developed


Learn more at www.bmc.com


Oracle SOA Suite

ü Simplifies and secures connectivity across cloud, mobile, and

on-premise environments

ü Complete and unified cloud integration platform for end-to-end

business visibility

ü Increases business agility and scalability for cloud integrations

Service Integration for Cloud and Mobile Applications


CON8685 Oracle Fusion Applica/ons: Best Prac/ces in Integra/on Design Paaerns When: Tue Oct 2nd 1:15pm (That’s today, in approximately 30 minutes) Where: Palace Hotel – Telegraph CON8642 Cloud and On-‐Premises Applica/ons Integra/on, Using Oracle Integra/on Adapters When: Wed Oct 3rd 1:15pm Where: Moscone South -‐ 310

Suggested Cloud Integration Sessions


Twiaer twiier.com/OracleSOA Facebook facebook.com/OracleSOA LinkedIn Oracle SOA Oracle SOA blog blogs.oracle.com/SOA Oracle SOA Web site oracle.com/SOA

SOA and Integration

Get Connected – Oracle Social Media


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