Collaboration Software

Social Business

Consulting

Community Management

We’re going to be talking a lot today about…

CPPC

ONTEXT

URPOSE

ROCESSES

ONTENT

Social Business

Consulting

What’s your context?

"Would you tell me, please, which way I ought to go from here?""That depends a good deal on where you want to get to," said the Cat."I don’t much care where--" said Alice."Then it doesn’t matter which way you go," said the Cat.

What’s your purpose?

My team does not have all the information needed to get the job done.

When new employees join the business it’s difficult to direct them to a single place where they can find useful information about how the business runs and how to do their job.

Waiting for information from other team members delays our work.

So who’s good at this stuff?

http://onesecond.designly.com/

Knowledge Management?

More than 6.7 million students—32 percent of total higher education enrollment—took at least one online course through a university during fall 2011, up from roughly 6.1 million students the year prior, according to "Changing Course: Ten Years of Tracking Online Education in the United States."

Technology Supported Social Learning?

Schools appear to be responding to that demand, with 62.4 percent of the colleges surveyed in 2012 offering fully online degree programs, compared with just 32.5 percent in 2002, according to the report.

Technology Supported Social Learning?

Technology Supported Social Learning?

Technology Supported Social Learning?

Expertise Location?

In your opinion, what are the current barriers to knowledge sharing and collaboration?

• Culture• Systems for KM• Time• Ease of Use of Systems

Is this your culture?

How to you go from the world of structured business processes to….

…harnessing the ‘conversation’?

Define the Business Purpose Behind the Conversation.

Why culture? What’s the big deal?

Innovation and

Performance Focused

Collaboration

Our Approach

Our Approach

CURRENT STATE

DESIRED STATE

CHANGE JOURNEY

• Corporate culture of collaboration

• High levels of collaboration competence

• High levels of adoption of collaboration processes and technologies

BUSINESS BENEFIT REALISATION

• Competitive advantage through knowledge management and innovation

• Increased internal efficiencies through focused collaboration

• Improved levels of employee engagement and commitment

Discover Design Implement Maintain Measure

Context: Near impossibility of mining at below 5 kilometres depthPurpose: Deploy a global expert exchange enabling open innovation

Case Study: AngloGold Ashanti

Case Study: Ad Agency The Jupiter Drawing Room

Context: How can great ideas be stored and shared?Purpose: Centralise expertise in an easy-to-use online hub that’s quick to set up and use

Case Study: Consol Glass

Context: How can strategy be driven throughout the business?Purpose: Always-on strategy execution platform – staff easily collaborate across teams

Case Study: Bridge

Context: Document and scale best practice in educationPurpose: Launch a national online Community of Practice

So, in summary...

Can you think of some examples in your business where this would work?

SalesFind experts to help during a sales cycle

MarketingShare lessons learned across geographies about marketing campaigns, point-of-sale displays, ads, sponsored events, etc.

Human ResourcesEducate and on-board new employees (employee policies, self-serve documents and registration)

Research & DevelopmentCommunicate status of latest product development projects to managers and colleagues

Internal Corporate CommunicationsExecutives gain insight from conversations employees have about the business

Thank You