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Social Care & Housing Team Profiles Version 6 – March 2016
Social Care & Housing
Team Profiles
Version 6 – March 2016
Foreword
This Team Profile for Social Care and Housing Services is a brief guide to the roles and responsibilities of each of the teams in the service area, which I hope you will
find helpful.
The Social Care and Housing service is a complex business, governed within a national statutory framework, to meet local people’s needs. Many of our services are
delivered by other organisations and this guide does not attempt to describe all of those providers.
We are facing a period of significant change, with the Social Services and Well-Being
Wales Act Regulation and Inspection Act and Housing Acts, giving us new responsibilities within a context of rising demand and reduced resources. Our focus is always to safeguard and support people in the most effective and efficient way and
this means new models of service delivery and changes to current practice are required.
Some of our teams are co-located or integrated with neighbouring public sector
agencies and this is the future direction for us. This will ensure we use our resources wisely to meet future needs and it does not mean we can delegate our
statutory responsibilities to other organisations.
All of our collaboration plans will be based upon evidence of delivering benefits for Torfaen residents, no matter where a particular team or service is located.
The team profiles have been published on Sharepoint and will be regularly updated.
We have a well developed Members Enquiries system and all enquires should be
addressed to Catherine Franklin on 01495 761600 or email [email protected] who will ensure a comprehensive response is
provided by the right team member.
Best wishes
Sue Evans Chief Officer, Social Care & Housing
Social Care and Housing Services
Leadership Team
Left to right: Keith Rutherford, Sue Evans, Gill Pratlett, Neil Howell
Sue Evans Chief Officer
Keith Rutherford Deputy Chief Officer/ Head of Children and
Family Services
Gill Pratlett Head of Adult Services
Neil Howell Head of
Housing & Business Support
Senior Management
Gill Pratlett
Head of Adult Services
Joanne Newman
Group Manager
Sarah Paxton Group
Manager
Jo Webber Manager
CRT Torfaen
Community Resource
Team
Lisa Beacham
Group Manager
Older Persons Service
Personal Care Team
Hospital Team
Disabled People Service
Mental Health Team
Learning Disability
Team
Day Activities
Team
GWICES Gwent Wide
Integrated Community Equipment
Service
Rapid Response Nursing
Reablement
Falls Management
Adult Safeguarding
SII Service
Integration And
Improvement
Duty Pod
Senior Management
Keith Rutherford Deputy Chief Officer/Head of Children and Family Services
Anne Sheehan Group
Manager
South East Wales
Adoption Service
Collaboration
with Monmouthshire,
Newport, Torfaen,
Caerphilly and Blaenau Gwent
Family Placement
Bernadette Anderton
Group Manager
Children & Family
Services South 1
Children & Family
Services South 2
Performance & Development
Disabled Children’s Team
Youth Offending Service
Collaboration
with Monmouthshire
Children & Family Services North 1
Children & Family Services North 2
TYPSS Torfaen Young People Support
Service
and Sixteen Plus
Team
Safeguarding Unit
Sue Goddard Group
Manager
Looked After Children Team
Independent Reviewing
Officer
Family Resource Team
Family Focus Team
Senior Management
Neil Howell Head of
Housing and Business Support
Elke Winton Group Manager
Eunice Jones Group Manager
Tracy Harris Human
Resources Social Care &
Housing
(Resources Directorate)
Kay Morris
Lead
Finance Officer
(Resources Directorate)
Housing Solutions Team
Housing Renewals
Performance & Policy
Development
Supporting People
Commissioning Unit
Performance Team
Private Sector Housing Team
Commissioning Unit
Brokerage
Business Support
Critical business relationship Direct line management
Private Sector Housing Team
Homeseeker
Financial Inclusion
Housing Strategy & Enabling
Assistive Technology Team
Lead Assessor Adrienne Street The Assistive Technology Team (Lifeline and Telecare) provides a remote monitoring
service to all vulnerable residents in Torfaen. The Telecare service objective is to empower
service user’s independence, health, safety and wellbeing in the community. Referrals are
passed to the Assistive Technology Team, to complete an individual needs based
assessment. This is necessary because there is a wide range of equipment that can be
used to support risk management and safety at home.
The team work in partnership with other agencies including the falls clinic, carers support
groups and have recently begun to support a group for carers of people with dementia. The
majority of our service users are older persons but we provide specialist support to a
diverse client group.
Team location Postal address
Pontypool Police Station
Torfaen County Borough Council
Assistive Technology Team
Glan Torvaen Road
Pontypool, Torfaen
NP4 6YN
Torfaen County Borough Council
Social Care & Housing
Assistive Technology Team
Civic Centre
Pontypool, Torfaen
NP4 6YB
Brokerage Team Senior Broker Dawn Price The brokerage team was established in 2005 to provide a single access point for the
arrangement of domiciliary care packages, utilising the internal intake team and the block
providers before sending out the care package request as a mini tender on the Dynamic
Purchasing System. Brokerage monitor and report provider activity and availability
throughout the borough. One of the key service improvements has been the use of a central
point capturing relevant information, for reports, commissioning of services, budget
monitoring and contract review. This has allowed the authority to have accurate and up-to-
date market information; the team has a key role in monitoring the block contract hours and
informing commissioning strategies.
Brokerage has provided considerable savings in care management time as they no longer
have to spend time arranging care packages and respite, so can concentrate on other
aspects of their role. Brokerage is a central point of contact for finance and care managers
to provide information on a service users care package.
Brokerage continues to book block respite and monitor the utilisation of these respite beds
and also manage the short stay unit diary. Brokerage also ensures DRAIG is up to date
with services arising out of carers assessments and ensure services users attending day
activities or receiving supported living are entered onto DRAIG.
Team location and postal address
Torfaen County Borough Council Social Care & Housing Brokerage Team 5th Floor, Civic Centre Pontypool, Torfaen
NP4 6YB
Business Support Team (BST) Team Leader Catherine Franklin The team provides a management and business support service across a range of key corporate and service area functions with responsibility for:
Responsible for information security and the development of robust Information management systems for Social Care & Housing (SC&H)
Manage Data Protection requests for SC&H
Manage Freedom of Information requests for SC&H
Manage Members’ Enquiries for SC&H
Business management support: constitutional matters, committee management, business monitor (for service area),
Procurement and implementation of Information Technology for SC&H
Asset Management strategy and implementation of the Asset Management Strategy for SC&H. including all budget and financial management
Lead for corporate office standards for SC&H
Leading role in the implementation of the Alternative Working Strategy in SC&H Services
Lead role for communication and Public Information
PA and secretarial services to the Senior Management Team (SMT). The secretariat work closely with colleagues in other Local Authorities, Health and partnership organisations to support manager’s collaborative working.
Central administrative duties, e.g. room bookings, ordering and supply of stationery, furniture and equipment supplies for SC&H
Managing intranet content for BST and SMT
Lead on Welsh Language Act requirements/implementation of Standards for Service Area.
Team location and postal address Torfaen County Borough Council Social Care & Housing Business Support Team Floor 5, Civic Centre Pontypool, Torfaen NP4 6YB
Children and Families Teams
Team Managers Sue Radford North 1 Iain McMillan North 2 Carol Dawson South 1 Natalie Poyner South 2 Torfaen Social Care & Housing Children’s Services has been designed to base teams within local communities and work with families, partner agencies and voluntary groups to achieve improved outcomes for children. The four teams cover all areas across the borough comprising of:
North 1: Blaenavon, Absersychan, Pontnewynydd, Wainfelin, Cwymynyscoy, Snatchwood and Panteg
North 2: Trevethin, St Cadocs & Penygarn, New Inn, Pontypool and Brynwern
South 1: Upper Cwmbran, Greenmeadow and Pontnewydd
South 2: St Dials, Coed Eva, Fairwater, Two Locks, Croesyceiliog, Llanyrafon and Llantarnam
The North and South teams both have a central ‘duty’ system which they share between them. All referrals and child concerns are processed and initial child protection processes are completed. Cases that require on-going involvement are then transferred to the responsible team. Work is undertaken with children referred to us from the age of 0-16 and our responsibilities cover the following areas:
Child in Need
Child Protection
Care Proceedings
Looked After Children
Adoption
Team location and postal address Torfaen County Borough Council Social Care & Housing C&FS North – Teams 1 and 2 6th Floor, Civic Centre Pontypool, Torfaen NP4 6YB
Team location
Postal address
Torfaen County Borough Council Social Care & Housing C&FS South – Teams 1 and 2 Stadium House, Oldbury Road Cwmbran, Torfaen NP44 3JU
Torfaen County Borough Council Social Care & Housing C&FS South – Teams 1 and 2 Civic Centre Pontypool, Torfaen NP4 6YB
Commissioning Unit Team Manager Maria Evans
The Commissioning Unit is responsible for ensuring that effective and efficient services are commissioned that meet the needs of vulnerable people in Torfaen. This includes:
ensuring relevant stakeholders (including service users and carers) are consulted with and participate in the planning and development of services
analysing demand and reviewing existing social care services, to ensure they are fit for purpose
seeking external funding to support new and existing services
procurement and management of social care and housing contracts
helping safeguard vulnerable people by monitoring services delivered by providers
administering complaints and compliments from people who use social care services
developing local policies and operational procedures Team location and postal address
Torfaen County Borough Council Social Care & Housing Commissioning Team 6th Floor, Civic Centre Pontypool, Torfaen
NP4 6YB
Unit Email Address : - [email protected]
Community Meals Community Meals Manager Julie Drew The Community Meals service is highly valued, supports a high number of service users,
and provides the opportunity for a meal and a welfare check at a very low cost. The service
is delivered by paid drivers, seven days a week 365 days a year.
The service provides a hot meal and a hot or cold sweet to eligible service users throughout
Torfaen at a very reasonable charge of £4.50. There is a daily choice of menu which
changes regularly.
The daily visit allows for monitoring of service users who look forward to the calls and it
helps to reduce feelings of social isolation. Regular delivery times and regular drivers are
key to an effective and reliable service.
Team location Postal address
Pontypool Police Station
Torfaen County Borough Council
Community Meals Team
Glan Torvaen Road
Pontypool, Torfaen
NP4 6YN
Torfaen County Borough Council
Social Care & Housing
Community Meals Team
Civic Centre
Pontypool, Torfaen
NP4 6YB
Day Activities Team Manager Day Opportunities Jim Wright There is a wide range of day activities available to meet the varied needs of our service users (predominantly those with learning disabilities). The opportunities available include employment training schemes, educational-based projects and activities designed for people with more specialised needs. Work training schemes offer the trainees the opportunity to develop work skills, health and safety practice, business development and customer services. Education courses are run in conjunction with the council’s adult education department and offer a choice of qualifications at entry level. Day activities cater for people with severe physical and sensory needs in collaboration with our multi-disciplinary teams which include social workers, nurses, occupational therapist and physiotherapists.
Team location
Postal address
Ty Nant Ddu Day Centre
Hospital Road
Pontnewynydd
Pontypool
Torfaen
NP4 8LE
Torfaen County Borough Council
Social Care & Housing
Day Activities
Civic Centre
Pontypool, Torfaen
NP4 6YB
Disabled Children l Team Manager Gill Smith The Disabled Children Team, works with children (between the ages of 0-18) and families where a child has a severe learning, physical, visual or hearing disability that could cause significant difficulty in daily living. The team also work with children who have life threatening illnesses. The aim is to help a child realise their full potential while living with their family and each child and their family are met with to discuss their individual needs. Sometimes work is carried out directly with the family, or alternatively, may make arrangements for other agencies to provide care and support services. All children’s and carers’ needs are assessed before any services are provided. Carers’ needs are also assessed in recognition of their caring role and services are considered to support them following a carer’s assessment. The team work to the principles and requirements of the legislation regarding children and disabled people. The team also maintain the local authority index (register) of disabled children which helps to inform future planning. Team location and postal address Torfaen County Borough Council Social Care & Housing Disabled Children’s Team 6th Floor, Civic Centre Pontypool, Torfaen NP4 6YB
Disabled People’s Service
Team Manager Mel Firminger The Disabled People’s Service aims to help and encourage people to live as independently as possible. This is achieved by providing specialist advice, support and equipment, which makes it easier for people to live in their own home and adapt to their impairment. The service is also responsible for looking at what can be provided to support people who care for a disabled person. Occupational Therapy The occupational therapists and occupational therapy assistants are able to advise on new ways of carrying out everyday tasks. This means equipment can be provided and guidance to help people or their carers to do things more easily, or in some cases recommend adapting someone’s home. Building Surveying The building surveyors work closely with the occupational therapists to design and project manage schemes to adapt the home of a disabled person applying for a Disabled Facilities Grant (DFG). The service are able to offer this service to homeowners or tenants living in rented accommodation. The grant liaison officer will guide people to apply for the grant although this will be subject to a means test and a fee will be added to oversee the grant work. Social Work Social workers and community care workers specialize in supporting people aged under 65 who live with a physical disability or long term ill health. The service look to maximize people’s chances of independent living and whether they need someone’s support to achieve this. Also providing support to adults of all ages with a hearing or sight impairment. This can be in the form of equipment, and additionally for people diagnosed with sight loss, access to our rehabilitation worker. Carer’s Support The carers support service specialises in supporting people such as family members, friends or neighbours who provide a substantial amount of unpaid care to look after someone else. Assessments are undertaken with carers to determine what emotional and practical support they need to be able to maintain their caring role, or simply to give them information and advice. The service also run dedicated training courses for carers throughout the year to share practical ideas for looking after themselves and their cared for person, and to help to strengthen friendship networks. Direct Payments Direct payments give more flexibility in how people can access the services they need. Providing money instead of social care services gives people greater choice and control over their lives, and enables them to make their own decisions about how their care is
delivered. The Disabled People’s Service specializes in giving advice to all social work teams on how they can promote this option to service users. Duty Pod The duty pod is multi disciplinary and is the first point of contact into the adult services teams for the general public with the exception of citizens with a Learning Disability or Adults under 65years of age that experience mental health issues. The purpose of the team is to provide advice and information and where assessment is needed to provide a right time, right time response.
Team location and postal address
Torfaen County Borough Council
Social Care & Housing
Disabled People’s Service
Floor 5, Civic Centre
Pontypool, Torfaen
NP4 6YB
Family Placement Team Team Manager Andrea Yeo The Family Placement team provide and manage the council’s fostering service, i.e. foster care placements for children and young people who are looked after. The team is responsible for the recruitment, assessment and on-going support of foster carers who can meet the diverse needs of children who may need short-term foster care, permanent placements or supported lodgings placements. In addition assessments of kinship carers are undertaken to enable children to be cared for by existing family members. There is now recognition that the most important relationship a child is likely to have is with the people who care for them. Thus, the team’s priority is to recruit carers who can provide quality alternative care to birth parents for our most vulnerable children. The expectation of foster carers has grown in recent years, with increased emphasis on training and supervision. This ensures that standards are met to promote the best possible outcomes for looked after children. The team and fostering service is inspected against National Minimum Standards annually by Care and Social Services Inspectorate Wales (CSSIW). Team location and postal address Torfaen County Borough Council Social Care & Housing Family Placement Team 6th Floor, Civic Centre Pontypool, Torfaen NP4 6YB
Family Resource Centre
Acting Team Manager Tina Nash The Family Resource Centre helps parents and carers to understand and meet the needs of their children in a safe, supportive and caring environment. The centre provides a range of services to children and their families which include: Supervised Contact The purpose of supervised contact is to ensure the safety and well-being of children and to improve and build upon a carer’s ability to parent by offering advice, guidance and positive role modelling. Observations of contact will be documented and given to the child’s or children’s social worker and will be used as part of the ongoing assessment and decision making process for children and their families.
Assessment and Direct Work In recognising that the best place for a child to be brought up is with their families, the team offers individually tailored packages of work. These include:
Independent parenting capacity, risk and rehabilitation assessments
Individual parenting programmes, including perceptions of parenthood work
Group work, including parenting groups for parents and carers, group work for young people to develop confidence, self esteem, and awareness of personal safety.
Family Group Conferences
Life story work
The impact of domestic abuse on children
Practical parenting support to parents in crisis. This involves strategies and techniques for parents to help them to put advice into practice.
Young Carers Service Torfaen’s Young Carers Service works with young carers aged 8—18. A young carer is someone who is under the age of 18 and carrying out caring and household tasks because they have a parent, brother, sister, other relative or friend who has a physical disability, learning disability, mental health issue, long term or terminal illness or a drug or alcohol misuse issue. As well as individual support from the Young Carers Service. There is also a Young Carers Group and a Young Carers Forum.
Team location Torfaen County Borough Council Social Care & Housing
Wesley Street Cwmbran Torfaen NP4 7YL
Postal address Torfaen County Borough Council Social Care & Housing Family Resource Team Civic Centre Pontypool, Torfaen NP4 6YB
Family Focus Team Team Manager Rhianydd Williams The Family Focus team believe that families are experts in their own lives and can identify their own issues and difficulties and draw on their unique strengths to address their problems. Our team members will work with families to help them make self identified changes which will enable them to stay together in a safe way. The Process The Family Focus team worker will offer intensive support to the families they work with by visiting regularly, offering practical, hands on support and supporting the family to make the changes that they identify for themselves. Team location Torfaen County Borough Council Fairfield House St James Field Pontypool, Torfaen NP4 3LX Postal address Torfaen County Borough Council Social Care & Housing Family Focus Team Civic Centre Pontypool, Torfaen NP4 6YB
Gwent Wide Integrated Community
Equipment Service (GWICES)
Pooled Fund Manager
Lisa Beacham
The Gwent Wide Integrated Community Equipment Service (GWICES) Community Equipment Service has been established to maintain service user’s independence in their own home, by providing equipment to assist with daily living. Torfaen County Borough Council as lead commissioners for GWICES manage the pooled budget which was agreed though the signing of a Section 33 Agreement (National Health Services (Wales) Act 2006), which enables local authorities to exercise certain NHS functions and for local health boards to exercise certain local authority social care related functions. This Section 33 Agreement covers the five “Greater Gwent” local authorities (Torfaen County Borough Council, Caerphilly County Borough Council, Monmouthshire County Council, Newport City Council, Blaenau Gwent County Borough Council) and Aneurin Bevan Health Board. During 2010 TCBC, the lead commissioner formally tendered for the provision of a community equipment service on behalf of the partnership and the contract was awarded to Vision Products Newport (VPN) – managed by RCT County Borough Council for a five year period from April 2011. which has been extended for a further 2 years to March 2018. To ensure service users get the correct equipment, a health or social care worker will undertake a needs assessment. The range of equipment that we provide through GWICES includes:
Equipment for adults with disabilities Mobility aids Equipment for children with disabilities
Team location Pontypool Police Station Torfaen County Borough Council GWICES Team Glantorvaen Road Pontypool, Torfaen NP4 6YN
Postal address Torfaen County Borough Council Social Care & Housing GWICES Team Civic Centre Pontypool, Torfaen NP4 6YB
Hospital Social Work Team
Team Manager Anne Rigon The function of the hospital social work team is to facilitate the safe discharges of Torfaen residents from all local hospitals within South East Wales. The team work with people during their hospital stay and our primary aim is to return people to their own homes. We work in partnership with service users, carers and families to:
ensure that needs and risks are identified prior to discharge
promote positive outcomes, and
provide appropriate support for a successful discharge The team works very closely with nursing and medical staff, complex care team, frailty team, district nursing and discharge teams, therapists and other social work teams, in order to ensure proportionate assessments of service users’ and carers’ needs, appropriate responses and housing support. Team location
Postal address
County Hospital Torfaen Hospital Social Work Team Glyn Deri Building Griffithstown Pontypool, Torfaen NP4 5YA
Torfaen County Borough Council Social Care & Housing Hospital Social Work Team Civic Centre Pontypool, Torfaen NP4 6YB
Homeseeker & Financial Inclusion Team Manager Adam Harper Homeseeker is the Common Housing Register in Torfaen. Homeseeker is a partnership between Torfaen Council and housing partners that include Bron Afon Community Housing, Melin Homes, Charter Housing Association, Hafod Housing Association, United Welsh and Linc Cymru. Homeseeker provides a single platform for applicants to join the waiting list and access Social Housing in Torfaen. Properties are advertised on a weekly basis and a choice based lettings scheme is operated. Financial Inclusion is a support service funded through the Supported People scheme. Support is offered across all tenure - to help prevent homelessness supporting clients who are in financial difficulties. Our officers focus on maximising income and reducing outgoings. What our service users say
‘The financial inclusion service has helped me to stay in my current home and have helped me to manage my debts and helped me to apply for help with a benefits agency I knew nothing about.’ ‘‘Amazing, really supportive and a huge help’. “Homeseeker process was very easy and quick. Received confirmation that I was registered again within a day.”
Vital statistics 2559 on the housing waiting list as at March 2016. 833 Rehoused through the register in the last twelve months. Team location Postal address Torfaen County Borough Council Homeseeker & Financial Inclusion Team
Torfaen County Borough Council Social Care & Housing
Ty’r Efail Homeseeker & Financial Inclusion Team Lower Mill Field Civic Centre Pontypool, Torfaen NP4 0XJ
Pontypool, Torfaen NP4 6YB
Housing Performance & Partnership Team Team Manager Amy Williams
The Performance & Partnership Team support all housing teams to improve performance, carry out research and assist in projects. Key elements of the teams work include:
Ensuring robust systems and processes are in place to monitor the performance and outcomes of service delivery
Strategy and policy development which ensure Housing policies and procedures are fit for purpose, accurate and up to date
Assisting in managing and developing projects within the Housing Service
All aspects of marketing and communication, including updating leaflets, Social Media, websites and organising events
Consultations and impact assessments are managed within the team, the results of which are used to help improve services
Developing and managing private sector energy efficiency schemes within Torfaen
Developing bids for funding, in particular in relation to Energy Efficiency, and other Welsh Government funding streams.
Our recent success
The Torfaen Homes website which provides Housing information and advice to all residents of Torfaen is continually updated and Social Media pages are continually updated. In the first three quarters of 15/16 there were over 10,000 hits on the website.
A recent scheme utilised £1.3million of Arbed ECO funding to provide energy efficiency measures to 162 homes in the Thornhill area, saving 1782 tonnes of Carbon.
Team location Postal address Torfaen County Borough Council Housing Performance & Partnership Team
Torfaen County Borough Council Social Care & Housing
Ty’r Efail Performance & Partnership Team Lower Mill Field Civic Centre Pontypool, Torfaen NP4 0XJ
Pontypool, Torfaen NP4 6YB
Housing Renewal Team Team Manager Christine Peploe Through our Housing Renewal programme our main focus is improving private sector housing and area regeneration. In Torfaen’s 3 designated Neighbourhood Renewal Areas (Forgeside, Varteg/Garndiffaith and Northville/Southville in Cwmbran), improvements to private sector homes are targeted through the use of Housing Renewal grants, which has a positive impact not just for the owners, but also the wider community. Some recent successes The Housing Renewal Team has successfully managed the 2015/16 Specific Capital Grant programme from the Welsh Government assisting homeowners and private landlords in the Neighbourhood Renewal Areas, and they are on course to provide grant assistance for 110 projects. The team has successfully worked with Torfaen Planning department to improve the Shepherds Hill Gypsy & Traveller site.
Team location Postal address Torfaen County Borough Council Housing Renewal Team Ty’r Efail
Torfaen County Borough Council Social Care & Housing Housing Renewals Team
Lower Mill Field Civic Centre Pontypool, Torfaen Pontypool, Torfaen NP4 0XJ NP4 6YB
Housing Solutions Service Team Managers Sheryl Thomas & Karen Durrant The Housing Solutions Service is a joint service run with Monmouthshire County Council Housing department, to deliver front line advice and support in relation to Housing matters. The Service has two elements, the Housing Solutions Team and the Private Sector Housing Team. The staff in the Joint Housing Solutions Team provide customers with housing advice and assistance. The new Housing (Wales) Act 2014 has a focus on preventing homelessness, and wherever possible, people are supported to remain in their own home or to find a suitable alternative. The team will look to source temporary accommodation until a more longer term housing solution is found in accordance with personal housing plans that are developed for with each client. The team will also provide housing management of the Council owned Gypsy & Traveller site at Shepherds Hill. The joint Private Sector Housing Team manage a portfolio of temporary accommodation to assist households who are homeless and in priority need for accommodation. To reduce the use of bed and breakfast, the team lease accommodation from within the private sector to provide suitable temporary housing. The team also work closely with private sector landlords to improve the quality of properties in the private sector, also encouraging Landlords to work with both Councils to help develop the private rental sector as a viable tenure option of choice. What our service users say ‘The support and involvement of the temporary accommodation and support service has helped me get my life on track and I’m looking forward to a positive future’ ‘I would like to commend staff from the Housing Solutions Service for their respect, understanding and politeness; they dealt with me promptly and in a friendly manner and were fantastic ambassadors for Torfaen Council’ Some vital statistics
From April 15 – February 16 over 1000 people approached the service for advice.
The success rate for prevention of homelessness was 80%
Over 400 households were successfully prevented from becoming homeless.
Team location Torfaen County Borough Council Housing Solutions Service
Ty’r Efail Lower Mill Field Pontypool Torfaen NP4 OXJ Postal address Torfaen County Borough Council Social Care & Housing Housing Solutions Service Civic Centre Pontypool, Torfaen NP4 6YB
Housing Strategy & Enabling Team Strategy Team Leader Lesley Groves What we do The Team is responsible for co-ordinating the delivery of the objectives set out in the Local Housing Strategy, with the main focus being around increasing the supply of good quality affordable homes, securing the investment that is needed to deliver sustainable communities as well as strengthening and raising standards within the Private Rented Sector and bringing empty properties back into use. As enablers, we work in close partnership with other internal departments and many external organisations, all of which have responsibility for delivering housing and housing-related services. We ensure a robust evidence base of housing requirements are maintained to enable us to provide a range of suitable housing products and appropriate housing options. What people say about us
Torfaen and Monmouthshire Private Landlord Forum ‘A very professional event as always’; ‘Very informative and interesting event, I look forward to the next one’ Recent successes
Torfaen County Borough Council initial allocation of Welsh Government Social Housing grant was £1.3m for 2015/2016 through strategic planning and working collaboratively with developing Registered Social Landlords over £4m of grant has been spent. The additional funding has been accessed through further advances to housing at Welsh Government by the Finance Minister, and slippage funding, the grant has contributed to the delivery of over 100 affordable homes. A new interest free loan was launched through the Vibrant and Viable places funding. The loan offers home owners and private landlords the opportunity to access an interest free loan of up to £25,000 to raise the standards of their properties.
Torfaen Local Housing Strategy 2015-16 theme will be ‘What can Housing contribute. Below are some of the challenges we face:
Responding to the impacts of the Welfare benefit reforms
Reducing homeless presentations by providing advice and prevention services
Maximising the Energy Efficiency of homes in Torfaen
Strengthening and raising the standards of the private rented sector
Maximising funding streams
Maximising Land values
Creating sustainable communities with varied tenure options
Vital statistics
Inward investment attracted to deliver affordable homes: Social Housing Grant £1,391,493 Small Unit Funding £ 621,737 Additional SHG £1,875,730 Private finance £3,447,050 Empty Property Loan Houses into Homes £ 671,252 Vibrant and Viable Places funding £ 200,000 Total Investment £8,207,262
Team location Postal address Torfaen County Borough Council Housing Strategy and Enabling Team
Torfaen County Borough Council Social Care & Housing
Ty’r Efail Housing Strategy and Enabling Team Lower Mill Field Civic Centre Pontypool, Torfaen NP4 0XJ
Pontypool, Torfaen NP4 6YB
Housing Supporting People Team Team Manager Bethan Covill
The Supporting People team manages the Supporting People Programme in Torfaen, that involves the strategic planning, commissioning and reviewing of housing-related support services and supported accommodation for vulnerable people. Housing-related support can include activities such as helping to set up home, improving social skills, budgeting or increasing confidence of vulnerable people. Support can be delivered in an individual’s own home or through supported housing provision such as a refuge, sheltered accommodation and group homes. The team also contributes to regional planning and development of services in partnership with colleagues from the other Gwent authorities where it delivers greater value for money and/ or more effective and efficient services. What our service providers say
“The Supporting People team is friendly, approachable and always willing to help. The staff are a valued source of support to service providers delivering services in the community.” Our recent success We piloted a Regional Domestic Abuse project supporting women from Black Minority Ethnic backgrounds. We have commissioned a jointly funded prisoner resettlement worker with Blaenau Gwent and Monmouthshire Supporting People teams and housing solution teams from the respective LAs. Following a successful pilot project, we have commissioned a service designed to provide housing related support to women experiencing domestic abuse with highly complex needs. Service user story - Jamie’s Story Following a period of sofa surfing with friends & relatives, Jamie had secured his own private rented accommodation. One day he returned to find that he could not get in, the landlord had changed the locks and terminated his tenancy, he had put some of Jamie’s belongings into black bags and had disposed of the rest. Jamie then stayed between his sister’s and brother’s on their sofa’s for some time and during this period built up a lot of debt through pay day loans and was at risk of offending in
order to keep up his repayments, he became clinically depressed and this resulted in him dropping out of college and signing on for Employment Support Allowance. Jamie applied as homeless to the local authority but didn’t qualify for temporary accommodation; he was advised to register with Homeseeker for housing and was referred for support. Support Received
Housing Support - to look for and apply for accommodation. Jamie was offered a one bed flat in Cwmbran, support then focussed on setting up his home and paying household bills.
Benefits Support – applying for benefits and support to attend benefit medicals.
Financial Support – applying to the discretionary assistance fund for help to carpet and furnish his flat £734 received; support to open a bank account; support to sort out pay day loan debts.
Employment and training — support to look for work and volunteering opportunities, help to apply for an open university course, Jamie is also taking part in the support providers digital inclusion project.
Support has helped Jamie to rebuild his confidence and feel hopeful about his future. He now feels part of the community. Jamie is able to budget and pay his bills and has payment plans in place for his debts. He regularly visits the local job club keeping his CV up to date. Jamie’s home is fully furnished and he is able to maintain it, he has the skills and confidence to approach his landlord should he need to. Jamie is no longer on antidepressants and has been referred for counselling. Jamie is now living independently and making plans to start a college course in ICT to increase his chances of gaining full time employment. Jamie is looking for work and has applied to volunteer at the local Citizen Advice Bureau which he hopes will increase his confidence and experience of working.
Vital statistics
The Programme can provide support for up to 3,600 vulnerable people at any one time
In 2015/16 the budget allocation for the delivery of housing-related support in Torfaen stood at circa £3.4 million
Between April-September 2015 the Supporting People Programme in Torfaen*:
Helped 577 people feel safer
Enabled 627 people to manage their money
Assisted 586 people to manage their relationships
Aided 791 people to manage their accommodation
*Please note these figures are based on individuals who identified a need in these areas.
Team location Postal address Torfaen County Borough Council Housing – Supporting People Team
Torfaen County Borough Council Social Care & Housing
Ty’r Efail Housing – Supporting People Team Lower Mill Field Civic Centre Pontypool, Torfaen NP4 0XJ
Pontypool, Torfaen NP4 6YB
Looked After Children Team
LAC Co-ordinator Beverley Davies The team aims to provide a quality and effective service for children who become looked after by Torfaen County Borough Council. The team comprises a Looked After Children (LAC) Co-ordinator, Clinical Nurse Specialist (CNS), and Independent Reviewing Officers (IROs) and Administrators. An IRO is responsible for reviewing a child’s care plan and placement to ensure the relevant assessments are in place. The outcome of these assessments determine a child’s long-term care plan and ensures their foster care placement meets their needs in terms of a safe secure stable placement. An IRO also acts as an auditor for the reviewing process and ensures the statutory requirements are met by the child’s Social Worker. A CNS undertakes an Initial health assessment of each child and will complete an action plan which identifies any outstanding health needs. The LAC health assessments are statutory requirements which are subsequently carried out 6 monthly or annually dependent on the child/young persons’ age. The team administrators ensure all LAC reviews and LAC health assessments take place within the statutory timescales and that reports are circulated promptly thus providing a high quality of administrative service and making a positive contribution to the effectiveness and efficiency of the department. Team location Postal address Torfaen County Borough Council Social Care & Housing The Studio, 1st Floor Oldbury Business Centre Oldbury Road Cwmbran, Torfaen
Torfaen County Borough Council Social Care & Housing Looked After Team Civic Centre Pontypool, Torfaen NP4 6YB
NP44 3JU
Mental Health Team Team Manager Howard Hopkins The team are a multi-disciplinary team providing social and health services to people over the age of 18 with a mental health problem resident in Torfaen. The team is based on two sites in the grounds of the County Hospital in Griffithstown. The Older Persons Mental Health Care Team (OPMHT) works with people aged 65 and over and is based in the Ty Siriol Unit. The Adult Mental Health Care Team (AMHT) works with people aged 18-65 and is based across the road in the Talygarn Unit. Both teams are also part of the Community Mental Health Teams and work collaborative community psychiatric nurses, occupational therapists, psychologists and psychiatrists to provide ‘joined up’ services to meet the needs of the people using the service. The team also work closely with voluntary sector organisations, e.g. MIND, Alzheimer’s Society to develop and provide appropriate community services. Team location Postal address
County Hospital Torfaen County Borough Council Social Care & Housing Mental Health Team Ty Siriol Coed-y-Gric Road Griffithstown Pontypool, Torfaen
Torfaen County Borough Council
Social Care & Housing
Mental Health Team
Civic Centre
Pontypool, Torfaen
NP4 6YB
NP4 5YA
Older Persons’ Service Team Manager Sam Jones (Anne Rigon is providing Temporary cover) The service is a multi-disciplinary team comprising social workers, community care workers and a mental health nurse. The day-to-day work includes:
Carrying out assessments of older people’s social care needs and assessing the risks to them living independently at home
Reviewing the care arrangements of older people with long-term care needs both in the community and in residential and nursing care homes.
The team regularly collaborates with health colleagues such as GPs, district nurses and with our service provider networks, housing colleagues and the police. The team work closely with other social work teams, e.g. hospital team, community resource team, personal care team and mental health team, to provide a timely proportionate response and a quality service. Team location and postal address Torfaen County Borough Council Social Care & Housing Older Person’s Service
Floor 5, Civic Centre Pontypool, Torfaen NP4 6YB
Performance Team
Performance and Information Team Leader Catherine Franklin The remit of the Performance and Information Team is wide and tasks are varied. Key tasks include:
Social Care IT System
Systems administrators for the DRAIG system. This includes setting up new users, training users, and maintaining the system in terms of data cleansing. Testing new versions of DRAIG prior to them being implemented, working with both internal and external partners during this process.
Dealing with day to day queries on use of the system.
Implementing new developments within DRAIG for Adults Services. Key areas include the creation of embedded assessment forms, and implementing new modules (e.g. adult protection and finance).
Being actively involved in the Welsh Systems Consortium. Monitoring the current contract for the DRAIG system with commissioning colleagues and participating in the WSC procurement group to ensure the department is well informed on future developments in social care systems.
Performance Information
Production of key performance information for both Adults Services and Business Support divisions, including quarterly production of statutory, management and outcome agreement indicators, and annual submission of these indicators to the Welsh Government.
Ad hoc information production.
Monthly management information for Adults Services.
Quarterly management information for Business Support Division
Maintenance of Ffynnon performance management system for information relating to Adults Services and Business Support.
Service Improvement
The team holds all service improvement plans for Adults Services and Business Support divisions, working with teams to ensure we measure activities in a specific, achievable way.
Maintenance of the Ffynnon performance management system for Adults Services and Business Support SIPs.
The team also contributes to the Annual Report to Council ensuring all evidence for the grids are inputted into Ffynnon for Adults Services and Business Support Divisions.
The team maintains the risk register for Adults Services.
Records Management
Maintenance of the closed recordsd, ensuring records are closed with the correct retention periods and stored accordingly.
Destruction of Closed Records both digitially and paper. .
Retrieval of closed records for practitioners.
Monitoring of the departmental Archive Policy. User Request Forms The team has sole responsibility to create and submit all UAR’s to the SRS helpdesk for Social Care and Housing.
Project Work Project work has included digitalisation of social care records, reviewing manually process, developing processes and forms to enable information to held electronically, data cleansing. The team is currently working towards the implementation of a new Social Care database in 2017.
Team location and postal address Torfaen County Borough Council Social Care & Housing Performance Team Floor 5, Civic Centre Civic Centre Pontypool, Torfaen NP4 6YB
Performance & Development Team
Senior Performance Officer Donna Schofield
The team is responsible for the performance management and the continued development of DRAIG and the integrated children’s system (ICS). ICS is a Welsh Government initiative which aims to provide a coherent and consistent framework for the key processes of assessment, planning, intervention and review. The team is also responsible for the design and implementation of new forms, business process, training and development of staff in the use of the Draig database. We contribute to the performance management agenda, co-ordinating service improvement plans, risk management and executive member briefings. Performance information is produced annually and maintained in Ffynnon, for Welsh Government and quarterly for the Corporate Parenting Panel, Local Safeguarding Board the Senior Management Team. Undertaking regular data cleansing work on Draig and provide management information to team managers to assist with the decision-making process. The team also provides administrative and business support for all infernal and external inspections and Audits. Team location Postal address Torfaen County Borough Council Social Care & Housing Performance & Development Team Ground Floor Stadium House Oldbury Road Cwmbran, Torfaen NP44 3JU
Torfaen County Borough Council Social Care & Housing Performance & Development Team Civic Centre Pontypool, Torfaen NP4 6YB
Personal Care Dementia Team
Team Manager Val Bessell
Personal Care Manager Hazel Orringe The Personal Care Team supports service users and carers to achieve greater independence. It aims to provide services that are flexible and responsive to individual needs and other aspects of daily life. The Personal Care Team is split into two functions, a Dementia Team and an Intake Team.
Dementia Team
The team provides long-term support to people with dementia.
This package of care may involve:
Personal care - such as getting up, washed, dressed and going to bed, assistance with toileting, showering and bathing, and the provision of food
promotion of independence and the provision of routine
on-going monitoring and review of medication
monitoring or administration of medication. The team concentrates on enabling people with Dementia to remain at home for as long as possible. They provide support to carers to reduce the pressure that comes from this often difficult role. For service users who live alone the team can try and build a clear picture of how people are living with Dementia and provide detailed reports to care managers. Admission to hospital/nursing homes often results because the risks of continuing to live in the community are too great. Medication administration is particularly complex in the Dementia team with over 43% of service users on the Medication Administration Scheme. Team location Postal address Pontypool Police Station Torfaen County Borough Council Social Care & Housing Personal Care Dementia Team Glan Torvaen Road
Torfaen County Borough Council Social Care & Housing Personal Care Dementia Team Civic Centre Pontypool, Torfaen
Pontypool, Torfaen NP4 6YN NP4 6YB
Personal Care Intake Team
Team Manager Val Bessell
Personal Care Managers Denise Scandrett (South) and Elaine Bright (North) The Personal Care Team supports service users to achieve greater independence. It aims to provide services that are flexible and responsive to individual needs and other aspects of daily life.
The Personal Care Team is split into two functions, a Dementia Team and an Intake Team.
Intake Team
The team provides assessment and support to service users and concentrates on enabling and improving independence for service users. They work with service users generally for up to six weeks. Those who continue to need help after that period will be supported by one of our external providers.
A package of care may involve support in one or more of the following areas:
Personal care – such as getting up, washed, dressed and going to bed, assistance with toileting, showering and bathing
Provision of food and assistance with eating and drinking
Promotion of independence Monitoring or administration of medication
Referrals to other agencies including Benefits assessments. Team location Postal address Pontypool Police Station Torfaen County Borough Council Social Care & Housing Personal Care Intake Team Glan Torvaen Road
Torfaen County Borough Council Social Care & Housing Personal Care Intake Team Civic Centre Pontypool, Torfaen
Pontypool, Torfaen NP4 6YN NP4 6YB
Safeguarding Unit
Safeguarding Manager Deborah Davies The Safeguarding Unit is a multi-disciplinary team spanning both child protection and adult protection (POVA) work. The unit is responsible for taking forward the safeguarding agenda for both children and adults and the co-ordination and oversight of statutory multi-agency meetings to assess risk and plan investigations of alleged abuse. It therefore works closely with colleagues in Gwent Police, health, housing, education and the voluntary sector. The unit also supports operational teams to undertake their own statutory responsibilities in child and adult protection work. A Senior Investigating Officer for non-criminal investigations into allegations related to adult abuse is based within the unit along with two Assistant Safeguarding Managers and several administrators that manage business processes and meetings. Team location and postal address Torfaen County Borough Council Social Care & Housing Safeguarding Team
6th Floor, Civic Centre Pontypool, Torfaen NP4 6YB
South East Wales Adoption Service In collaboration with Blaenau Gwent, Newport, Caerphilly, Torfaen and Monmouthshire County Borough Councils
Service Manager Alison Ramshaw The purpose of the service is:
To provide a regional adoption service to meet the needs of children and families in Blaenau Gwent, Newport, Caerphilly, Torfaen and Monmouthshire
To ensure compliance with legislation, regulation and the National Adoption Service Performance Framework
The recruitment, assessment and approval of adoptive parents to meet the needs of children within South East Wales
Ensuring appropriate matching of children to adoptive parents
Co-ordinate and advise on the provision of adoption support services, including children, adoptive families, birth relatives and adopted adults within South East Wales
To maintain effective links with Local Authority Children’s Social Services
Team location and postal address South East Wales Adoption Service Block B, Mamhilad House Mamhilad Park Estate Pontypool
Torfaen Community Learning Disability Service
Social Care Team Manager Cathy Marshall
Health Team Leader Venessa May-Thorpe
The service is a multi-disciplinary team providing social care and health services to adults with learning disabilities. The team comprises social workers, community nurses, occupational therapists, support workers, a psychologist, a psychiatrist and administrative officers. Social care staff work closely with colleagues from health to assess the needs of people with a learning disability and provide appropriate 'joined up' services to meet their needs. The service strives to support people to be as independent as they can be. Team location Postal address Torfaen County Borough Council Social Care & Housing Torfaen Community Learning Disability Service Unit 3b and 4b Brecon Court William Brown Close Llantarnam Industrial Estate Cwmbran, Torfaen NP44 3AB
Torfaen County Borough Council Social Care & Housing Torfaen Community Learning Disability Service Civic Centre Pontypool, Torfaen NP4 6YB
Torfaen Community Resource Team (CRT)
Team Manager Rhian Morgan Deputy Team Manager Jeannie Davies Torfaen Community Resource Team is a part of the Gwent wide community development programme known as frailty. The team has been developed to provide:
A prevention of avoidable hospital service – rapid response health and social care services
A therapy led service which concentrates on maximising people’s rehabilitation and recovery after illness and minimising dependence on long-term health and social care services
Facilitated early supported discharge of those patients who have complex needs
Rapid response social care assessment and commissioning of emergency care to prevent avoidable admission and support early discharge from hospital.
Torfaen CRT assesses patient/client need and aims to holistically meet those needs within the team and by working with other community services. The CRT promotes independent living by:
Reducing avoidable admissions to acute hospital wards
Ensuring people can be discharged from hospital earlier when medical treatment requiring hospital admission is over
Promoting effective rehabilitation
Minimising premature or avoidable dependence on long-term care in institutional settings.
Torfaen CRT works in collaboration across health, the local authority and third sector providers to provide a need based service, delivered by health and social care professionals/registrants and non registrants in a cohesive and effective manner. Torfaen CRT staff complement Torfaen CRT is made up of staff from both the Social Services Department of the Local Authority and Aneurin Bevan Health Board. We are collocated and work closely together as one team. The team is expanding significantly to meet the needs of Torfaen residents over the coming years and the whole service is being replicated in the other four former Gwent boroughs.
The staff The mixture of professionals within the team, both registrants and non registrant’s, help to support a wide range of Torfaen residents. This can mean from a health or social care perspective and in many cases it is both. Whether it’s adapting to changes in circumstances, an accident or an illness, our multi-disciplinary team can assess, identify the issues and work together to get the best outcomes for the client. The team works with adults (over 18 years) mostly within in their own homes and our aim is to meet the identified and assessed needs of a client after a period of illness, disability or loss of confidence. The support provided helps people to regain the skills and confidence to carry out the ordinary tasks they were doing prior to their crisis, and in turn, helps them to become less reliant on social care support services. All of our team members including our mental health nurse, community liaison nurse, and social worker etc link in with our community and hospital colleagues every day ensuring the flow of information regarding our residents is constant and accurate. We work very closely with community mental health teams, district nurses, adult referral and assessment teams care providers, housing adaptations and many more to provide support in the right place at the right time to the right people. Fall management We work very closely with GPs and other health and social care professionals to provide a comprehensive approach to falls management. This includes:
Assessment: Personal and environmental
Diagnostic testing (Basic and advanced)
Consultant led clinics
Prevention programmes
Interventions such as medication checks, Physio and O/T service support, social care support, etc
Reviews of interventions. Reablement We have a large team of therapists (physiotherapists, occupational therapists and highly skilled support workers) who work across the whole of the community resource team. The aim of the reablement is to assist people to regain skills for living independently, regain their mobility and increase their confidence in their own abilities. We engage clients to prevent inappropriate hospital admission and support discharges from hospitals. We provide a comprehensive assessment which identifies holistic needs (Health and social care) and a number of evidence based interventions designed to meet the agreed aims of the client. These interventions take place in the clients own home or on occasions within our step up/down facilities and can last up to 6 weeks.
Rapid response nursing The clinicians in the team, both doctors and nurses, carry out a number of advance roles. These roles are both medical and nursing ensuring residents receive a comprehensive assessment within their own home and respective treatment is provided specific to the patient’s individual needs. This service would traditionally be afforded to patients in a hospital setting but is now carried, where possible and safe, in the community, allowing residents more choice regarding their care. Doctors The team has a Consultant Geriatrician (clinical lead) and a speciality doctor who supports the assessment process and provides clinical support across the CRT. Step up/down facilities In certain circumstances we can offer the use of our six bedded step up/down facility at Plas y Garn Pontypool. This facility allows residents to spend up to 6 weeks in a residential home setting supported by the staff from the CRT and the home in order to maximise their potential to return home. We are able to support residents for short periods of time at Plas y Garn who would normally be admitted to hospital because of insufficient social support at home or who need an additional period of time between discharge from hospital and home. The opportunity was established with Intermediate Care Fund for funding of two nursing beds in Leadon Court. This will ensure that service users are prevented from having unnecessary admissions to hospital or when they do require hospital admission that their length of stay is minimised. Single point of access Any health or social care professional can refer to the CRT using the single telephone number: 01633 744284. The referred will be asked a number of essential questions regarding the patient/client, their current situation - needs and past history. The call takes a few minutes and the information is passed electronically to the team for consideration and action. This service is not currently open to the general public. Hours of business We provide this care every day of the year from 8 – 8pm, 7 days per week. We will respond within 2 - 4 hours for our rapid response nursing and social care service teams and if there is a need for reablement type services or a falls service we aim to respond within 24-48 hours. Charging policy There are no charges for the CRT services. They are time limited (6 weeks maximum) and if you require on-going care from core services a charge may be levied.
Team location Postal address Torfaen Community Resource Team (CRT) Office Block A Mamhilad House, Mamhilad Park Estate Pontypool, Torfaen, NP4 0YP
Torfaen County Borough Council Social Care & Housing Community Resource Team Civic Centre, Pontypool, Torfaen, NP4 6YB
Torfaen Young People’s Support Service (TYPSS) Team Manager Chesney Chick TYPSS is a multi-disciplinary partnership, providing an integrated, one stop provision for young people experiencing difficulties in negotiating the transition to adulthood and independence. Partners involved are: Aneurin Bevan University Health Board, Children and Adolescent Mental Heath Service, Careers Wales Gwent, Citizen’s Advice Bureau, Llamau Emphasis & Mediation Projects, Choices – Drugaid, and the council’s Youth, Education and Social Care and Housing Services. TYPSS focuses on the often inter-related needs of vulnerable 16-25 year olds, including those who:
are looked after or care leavers
are homeless
have mental health needs
are not in education, employment or training(NEETs)
have substance misuse needs
are disengaged and in need of support. Team location
Postal address
Torfaen County Borough Council The Studio Oldbury Business Centre
Torfaen County Borough Council Social Care & Housing TYPSS
Oldbury Road Civic Centre Cwmbran, Torfaen Pontypool, Torfaen NP44 3JU Torfaen
NP4 6YB
Workforce Development Team Team Manager Kate Dibble The main aim of the Workforce Development Team is to provide learning and development opportunities to ensure an appropriately skilled and qualified workforce in Torfaen, sufficient for the developing need of social care services across the whole sector. The Workforce Development Team is fortunate enough to have the support of practitioners and teams within Torfaen who deliver training and provide student placement learning opportunities on our behalf. However, we also work in collaboration with partners, such as universities, independent training providers, health boards and other local authorities to develop and provide access to a range of training and qualifications. Team location
Postal address
Torfaen County Borough Council Social Care & Housing Workforce Development Team
Torfaen County Borough Council Social Care & Housing Workforce Development Team
The Council House Civic Centre Ventnor Road Pontypool, Torfaen Cwmbran, Torfaen NP4 6YB NP44 3JY
Youth Offending Service (YOS) Service Manager Jacalyn Richards The principal aim of the joint YOS (Monmouthshire and Torfaen) is to prevent offending and re-offending by children and young people, and this is facilitated by voluntary ‘preventative’ interventions, as well as through the management of statutory court orders. This includes work with offenders, parents and victims of young people’s offending behaviour. The team is multi-agency and includes social workers, a probation officer, education worker, clinical nurse specialist, substance misuse worker, a victim worker, youth worker, parenting workers, reparation workers, a police officer and support workers. The YOS is an active participant in the Community Safety Partnerships, Regional Safeguarding Children’s Board and Children and Young People’s Partnerships of both councils. The service works closely with a wide range of partners and other agencies. Team location and postal address Youth Offending Service Mamhilad House Mamhilad Park Industrial Estate Mamhilad Torfaen NP4 OYT
For updates contact Catherine Franklin on 01495 761600 or email [email protected]
