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1 Social Care Workforce Development Programme 2018/19 Workforce Development
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Page 1: Social Care Workforce Development Programme 2018-19 · 2018-03-08 · Supporting the domiciliary care workforce to prepare for registration and supporting knowledge/role of responsible

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Social Care Workforce Development

Programme

2018/19

Workforce Development

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INDEX

This plan and the training brochure is available on the Internet at: http://www.flintshire.gov.uk/en/Resident/Social-Services/Social-Care-Workforce-Development.aspx

Section Page

A The Local SCWDP Partnership (Social Care Workforce Development Partnership) and Local SCWDP Partnership Governance

B Resources

C Collaborative Working Arrangements – see Regional Plan for detail

D Emerging Effective Practice

E Evaluation and Performance Management

F Context of Strategic Local Needs and Priorities

G Strategic Direction

H Current Priorities

I Social Work Qualifying Training Plan & Social Work Post Qualifying Training

Appendix A Planned attendances (Adults) 2018/19

Appendix B Planned attendances (Childcare) 2018/19

Appendix B Planned attendances (Bespoke – response to recent TNA 2017 & discussions with managers) 2018/19

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THE PARTNERSHIP A. The SCWDP Partnership The Council has a joint Training Strategic Partnership whose membership and function is currently under review. A refreshed terms of reference for the Partnership will be presented in a new Communication Plan which will be published by the end of April 2018:

The Partnership has been developed to be inclusive open to all registered providers in Flintshire whether they are commissioned or not. All interested parties across the sector can contact Allison Lowry-Phillips for more details [email protected] . The key objectives of the partnership are:

To raise the profile of the care sector, internally and externally.

To co-ordinate training and development opportunities.

To share good practice e.g. around recruitment and retention.

To increase access to training funds.

To identify the specific workforce issues for Flintshire – short/medium and long term.

To share information/provide co-ordinated response to consultation papers.

To respond to workforce initiatives.

B. Resources

The Council has a Workforce Development Service supporting it’s social services function. The delivery of the SCWDP is part of the remit for this service. Flintshire County Council continues to invest in the training and development of the workforce as they see this as a priority area.

The indicative training support programme from the Welsh Government is £445,813. This includes the £312,069 Grant and also a local authority contribution of £133,744.

C. Collaborative Working Arrangements The Council is facing unprecedented financial challenges. Extensive work has been undertaken to deliver service efficiencies and to develop collaborative approaches across North Wales, which includes workforce development across the region. A North Wales Workforce Strategy has been developed to set regional priorities and to maximise shared approaches consistently.

The social care sector is a diverse sector and local needs may vary. Training delivery needs to be able to respond to this and consider what can be done locally, regionally and sub-regionally. It is necessary to take account of the following in developing the appropriate delivery model:

Embedding the Social Services and Well-Being (Wales) Act 2014.

Regulation and Inspection of Social Care (Wales) Act 2016.

Regional/sub regional services and their access to workforce development.

The provision of specialist training to small groups including CPEL for Social Workers.

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Response to government policy initiatives, new legislation and national delivery models,

such as the National Adoption Services and National Fostering Framework.

Efficiencies using the purchasing power of several Local Authorities.

Partnerships with other training providers in particular Coleg Cambria and Glyndwr.

Delivering the Council Plan and priorities.

Supporting providers to ensure that they have a sufficient supply of skilled and qualified

social care workers to deliver person centred support.

Contributing to the delivery of priorities identified in the North Wales Workforce Strategy.

Partnership Working. Collaboration depends on the needs of the workforce. In Flintshire most of the delivery of the assessment of Qualification Credit Framework. Qualifications have been delivered either via our own assessment centre or through our partnership with Coleg Cambria. We continue to work in partnership with Social Care Wales on training materials and resources for the social care workforce. Flintshire invests in the Social Work Degree Partnership by employing a Staff Development and Training Officer whose responsibilities include co-ordination of Practice Learning Opportunities. This is seen as a partnership responsibility, creating opportunities for a sub-regional approach to meeting student learning need Flintshire, Denbighshire and Wrexham collaborate to provide workshops to support post qualifying learning for Social Workers studying within the CPEL framework. Flintshire County Council has entered into partnership with Chester University to provide Specialist Mental Health training and qualifications. The partnership now includes all 6 North Wales Local Authorities. Other informal Partnership working includes:

Joint delivery of training utilising in-house expertise.

Delivery of specialist training via BCUHB health colleagues.

Commissioning local providers to tailor training to meet sector need.

Other departments such as Housing, Environmental Health and Health and Safety.

D. Emerging Effective Practice We intend to extend the pilot we ran last year by supporting Apprenticeships in Social Care. We offered a robust induction, work placement and training programme to individuals interested in a career in social care. There are training modules provided by the Open University to give an overview of working in Social Care (K101 & KZW113) Added together

these provide a candidate with a Cert HE in Social Care, which is recognised by Social Care

Wales for Social Care Assessors. Each year we support individuals from both adult and children’s services within a traineeship to undertake the Social Work degree via the Open University over a 3 year period. Information Advice and Assistance – We are developing a programme of essential training for First Contact Advisors and Social Care Assessors in Flintshire. This includes the ‘Better Conversations’ resource developed in partnership with Social Care Wales. This

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training will be delivered as a rolling programme to include Action Learning Sets as follow up peer support sessions from the learning agreed to take forward.

E. Evaluation and Performance Management The outcome and effectiveness of training provided The achievement of Qualification Credit Framework (QCF qualifications) and National Vocational Qualifications by staff across the sector demonstrates that those individuals are able to deliver a service at a quality recognised by National Occupational Standards.

The outcomes from employee development on both the workforce and service users and how this is monitored The immediate outcome and effectiveness of training offered is assessed by course evaluation completed by participants. In the medium term, we can assess the effectiveness by managers communicating on how this has been embedded into practice (feedback from supervision and appraisal).

Management training – meetings will be held with the candidates’ managers to establish/evaluate how their practice has developed. QCF candidates – complete evaluation and feedback forms. We also carry out candidate interviews as part of the quality assurance process, and following each EQA visit.

They also have an opportunity to meet with the internal and external Quality Assurance Coordinator.

Number of Health & Social Care Qualifications achieved each year within provider services (annual workforce survey).

Numbers of Practice Learning Opportunities for Social Work Students (Reports to Senior Management).

Post Qualification surveys (e.g. Cordis Bright and University evaluations of CPEL programmes) these include engagement with managers to gather this information, which is a key area of interest for Social Care Wales.

In the longer term, underpinning knowledge is evidenced as part of the assessment process. Individuals are able to deliver a service at a quality and standard recognised by National Occupational Standards.

The annual workforce data collection provides information on numbers of qualified staff within the sector. Managers also provide information on training needs within their service, often linking to specialist training to meet individual need e.g. autism or stroke awareness, dementia care and epilepsy.

The Contracts Monitoring Team, as part of providers performance review, interview staff, individuals in receipt of service and their carers. Staff provides feedback on their management support, development opportunities and service delivery. Individuals, their carers and families are asked for feedback on the workforce and quality service delivery. The effectiveness and achievements of the partnership The annual workforce data survey evidences increased levels of qualifications across the sector. In previous years this has been mainly due to the Councils support with assessment.

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A new Learning Outcomes Framework for Training (LOFT) is being developed. This will be further linked to training learning outcomes being delivered and incorporated into a new training database from June 2018 onwards. The Training Strategic Partnership will be supporting the further development and implementation of this framework. This is the first learning outcomes framework being developed across North Wales for Training locally.

F. Strategic Direction

The Wales data Unit annual survey showed that although there are increased levels of qualifications, further support is needed to develop the social care workforce without the appropriate qualification.

The Regulation and Inspection of Social Care (Wales) Act 2016 will have implications for the sector. We will continue to support registered providers to increase their levels of qualified staff by offering training and assessment opportunities. Domiciliary Care being the priority.

We will support the implementation of the reviewed/new Health and Social Care Induction Framework.

We will align our focus areas with the strategic priorities of Social Care Wales and their National Workforce Strategy. In this period these include dementia care, looked after children and supporting the domiciliary care workforce to meet requirements for registration.

We will support the sector with recruitment and retention.

Support the Regional Rolling Action Plan to deliver the priorities of the North Wales Workforce Strategy

Supporting the domiciliary care workforce to prepare for registration and

supporting knowledge/role of responsible individuals. Support the training, development and qualifications of social care managers. Support outcome focussed care and support practice. Support qualifying and post qualifying programmes or social work. Support frontline social care workers to develop their skills in relation to social

care. Enable the workforce to meet regulatory requirements for qualifications and/or

registration.

G. Local Priorities In response to the Social Services and Well-being (Wales) Act we will continue to support the workforce to embed the principles of the Act including the national outcomes framework and better conversations training for providing high quality Information Advice and Assistance (IAA).

We are developing a programme of essential training for First Contact Advisors and

Social Care Assessors in Flintshire. This includes the Information IAA ‘Better

Conversations’ resource developed in partnership with Social Care Wales.

Promote and support opportunities for employees to achieve specialist Mental Health

qualifications

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To reinvest in opportunities for current employees to gain professional qualifications alongside identified need to retain Social Work staff.

To ensure all managers are briefed on the Responsible Individual role and supported to sustain high levels of quality assurance, performance management and health and safety for both staff and services.

Respond to the Workforce Survey TNA returns which include transition and coaching skills for managers, positive risk taking, outcome focussed practice and data protection (GDPR).

Introduction of Adverse Childhood Experiences (ACEs) Training to support awareness of trauma informed services

Support skills for frontline social care workers (a) We will explore the most effective models for delivering training and learning within the

context of staff who work shifts, and are often community based. We will identify blended approaches that facilitate learning.

(b) CIW Inspection reports provide valuable information about training needs across te sector. We will analyse trends and emerging issues from CIW reports to ensure that we are responsive to areas identified.

(c) We will continue to share our training materials with registered managers to assist them to develop staff knowledge during team meetings and development days.

Welsh Language Provision This will continue to be a priority item on the local partnership agenda. We have provided training on the “More than just words” strategic framework for Welsh language services in Health & Social Care and specific Welsh language skills training for direct care staff.

Occupational Therapist Training All Occupational Therapy (OT) staff will have access to a range of professional courses e.g. Adapting Homes Specialist Training, Housing Conference, National Association of Paediatric OT Conference, Back Exchange Conference. OTs have completed the Train the Trainer certificate in Moving and Handling (essential training for all qualified Occupational Therapists with a refresher every two years) – this qualification will continue to be maintained. Occupational Therapy (OT) staff have access to specialised training. With the launch of the new CPEL framework for Occupational Therapy (OT) staff we are looking at developing interdisciplinary training for OT’s and social workers in their first 3 years of practice. Investment in QCF training We will continue to offer access to qualifications via the council’s own assessment centre or our partnership with Coleg Cambria. We will explore a regional approach to this investment. Other qualifications will be achieved by employer’s direct relationships with other assessment centres. All social care sector staff has access to the Social Care Workforce Development Partnership training courses providing underpinning knowledge. Management Training Qualification Targets 2017/18 We will have one manager starting the Middle Managers Development programme (MMDP) this year, and two senior managers in their final year of this award. Two employees are

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completing the Training managers Development Programme (TDMP) from last year and up to three more commencing cohort 29 in the autumn. Social Work Qualifying Training Plan and Social Work Post Qualifying Training We presently have 2 employees in their final year of the traineeship and due to complete their studies to qualify as a Social worker this year. We have 4 more that are presently in their 1st year of the 3 year traineeship. Each year we run the traineeship to give opportunities for Flintshire staff to undertake the degree award to train as a Social Worker via the Open University. For our qualified Social Workers Post Qualifying Training we have a structured first 3 years in practice training plan following Social Care Wales guidance on the support needed by newly qualified Social workers in their first year through to the completion of the Porth Agored Consolidation award. This is supported by a robust training plan for courses that should be undertaken within the first 3 years of their practice. The courses that are recommended in these first 3 years have been developed and agreed and the learning outcomes agreed to ensure consistency across North Wales. Social workers qualified for longer than three years can apply for other national professional qualifications in the Continue Professional Education and Learning (CPEL) framework such as the Experienced Practitioner, Senior Practitioner or Consultant award or the Training managers development programme (TMDP). Other Social Work Degree training – “Hosted” Students and Practice Learning The Council continues to be committed to high quality Practice Learning Opportunities for social Work students, and continues to support up to 15 “hosted” students across each level of training under partnership arrangements with Glyndwr and the Open University. Interest in relevant Practice Assessment qualifications remains steady with applications from the independent and voluntary sector contributing to the range and breadth of learning opportunities available for students. Ongoing commitment to this process promotes skills development for employees, and gives opportunities for practitioners to gain currency in relation to standards, Codes of Professional Practice and theoretical perspectives. It also creates a network of experienced practitioners able to support and assess others for the range of post qualification awards. Recruitment of newly qualified staff to permanent and “sessional” positions remains steady, and HR Workforce Officers are linking in with hosted students at each level to promote the council as an employer. Social Work Post Qualifying Training Practice Teaching Awards We have maintained the funding available to train Social Workers employed by either the Local Authority or other Social Work/Social Care agencies, to undertake Practice Teaching Qualifications. Programmes have been revalidated so there is a better “fit” with other CPEL programmes, and compatibility of learning. Presently we use a course provided by the University of South Wales to provide the qualification but in partnership with other North Wales local authority training departments we are developing a new course with local universities. Consolidation/First 3 Years in Practice The Council has formalised the process for access to consolidation awards, which from April 18 will require a formal confirmation of readiness from the line manager.

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The “Porth Agored” Graduate Certificate in Consolidation of Social Work Practice, developed with the University of Wales Trinity St David’s has been available since May 2013, with its Eleventh cohort registering in February 2018. The Council is currently able to support Social Workers across the whole sector to achieve this Award, which is now mandatory in relation to registration requirements. Partners have been made aware of the formal link with Registration. There are currently 18 Social Workers actively engaged with the programme across three cohorts, and a further 12-15 registrations are anticipated for 17/18. Mental Health and BIA The Council continues to engage with the Cheshire AMHP Partnership for the Mental Health Award at Chester University and 5 employees are currently engaged with the programme. 4 employees are registered on a “pre AMHP” module to commence AMHP training in January 2019. The Cheshire partnership includes access to a “Best Interest Assessor” module. Candidates will continue to attend Chester University pending any formal validation of a Wales based course or further recommendations from the Law Commission. 3 employees engaged with the 16/17 programme, with 1 achieving the award. Further need will be dependent on new structures and consultation with relevant HOS. CPEL The Council continues to support staff wishing to access the various programmes, and we were able to secure funding for all seven nominated staff commencing October 2016. Engagement and retention continues to be inconsistent, but there is an improving picture and course content is not being evidenced as a contributing factor. 2 employees successfully completed the Senior Practice in Social Work programme in 2017. We intend to continue to invest in all levels of the programmes as a means of supporting ongoing development and improving retention.

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Appendices

Social Care

Workforce Development

Programme

2018/19

Appendix A Planned Summary Calendar (Adults) 2018/19

Appendix B

Appendix C

Planned Summary Calendar (Children’s) 2018/19 Planned Summary Calendar (Bespoke) 2018/19

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PLANNED SUMMARY CALENDER (ADULTS) 2018/19 APPENDIX A

PLANNED SUMMARY CALENDAR (ADULTS) 2018/19

COURSE TITLE/AREA Days Places per course

Total Places

SAFEGUARDING

Safeguarding Basic Awareness (Adults & Children)

12 24 288

Safeguarding Awareness Refresher 6 24 144

Safeguarding Adults within Residential and Domiciliary Services

6 24 144

Safeguarding Adults Level 3 (Policies & Procedures)

4 24 96

Appropriate Adult 2 24 48

Domestic Abuse: MARAC/DASH 4 24 96

Mental Capacity Act for Provider Services 4 24 96

MCA/DoLS for SW Teams 4 24 96

SUB-TOTAL 42 1008

GENERAL

Active Support Training 12 24 288

Autism Awareness 6 24 144

Carers Awareness 2 24 48

Recording Skills for Social Services 4 24 96

Moving & Positioning Passport 8 12 96

Moving & Positioning Refresher 4 12 48

Medication Training 6 24 144

Telecare 4 24 96

Food Hygiene 6 24 144

Infection Control 6 24 144

Dysphagia 6 24 144

Sensory Loss 3 24 72

Substance Misue 2 24 48

Wellness Recovery Action Planning 3 20 60

SUB-TOTAL 72 1572

SPECIALIST

Personality Disorders 4 24 96

Dual Diagnosis 4 24 96

Compassion Fatigue 2 24 48

Learning Disabilities and Dementia 2 24 48

Learning Disabilities and Sexuality 2 24 48

Personal Assistant Induction Training 4 24 96

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Schizophrenia 2 24 48

Bipolar Disorder 2 24 48

Major Depression 2 24 48

Sepsis 2 24 48

SUB-TOTAL 26 624

SOCIAL WORK SPECIFIC

Porth Agored: Consolidation Workshops 5 24 120

Continuing Health Care 1 24 24

Continuing Health Care Foundation 3 24 72

Practice Teacher Workshops 3 24 72

SUB-TOTAL 12 288

ADULTS TOTAL 152 3492

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PLANNED SUMMARY CALENDER (CHILDRENS) 2018/19 APPENDIX B

PLANNED SUMMARY CALENDAR (CHILDREN) 2018/19

COURSE TITLE/AREA Days Places per course

Total Places

SAFEGUARDING

Safeguarding Basic Awareness (Adults & Children) - SEE ADULTS

Safeguarding Children for Professionals 4 24 96

Safeguarding Awareness Refresher - SEE ADULTS

Case Conferences and Core Groups 3 24 72

Sandstories: Child centred practice when working with resistant families

2 24 48

Appropriate Adult - SEE ADULTS

Domestic Abuse: MARAC/DASH - SEE ADULTS

SUB-TOTAL 9 72 216

GENERAL

ACE's 2 24 48

Active Support Training - SEE ADULTS 12 24 288

Recording Skills for Social Services - - SEE ADULTS

Solution Focussed Work 1 24 24

SUB-TOTAL 15 360

SPECIALIST

Analytical Report Writing 1 12 12

Court Skills 2 24 48

Paediatric First Aid for Foster Carers 6 12 72

Working with Young People with ADHD 3 24 72

Working with Difficult, Dangerous or Evasive Families

2 24 48

SUB-TOTAL 11 192

CHILDREN'S TOTAL 35 768

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PLANNED SUMMARY CALENDER (BESPOKE) 2018/19 APPENDIX C

Course Title / Area Sessions Provided

No of Places per course

Total Places

SPECIALIST LOCAL NEEDS

Succession Development & Coaching Skills for Managers 4 12 48

Facilitating Positive Risk Taking & Decision Making 3 24 72

Embedding the SSWB Act for Providers 2 12 24

“A Strength Based Approach”, Skills Staff Need to Support the SSWB Act

4 24 96

Facilitation of SSWB & Safeguarding Action Learning Sets 6 12 72

Programme Delivery of Better Conversations (IAA) 8 24 192

Person Centre Dementia Care 1 24 24

Supporting Person Centred Supervision with Managers 3 12 36

Moving and Handling (Occupational Therapy Specific) 1 16 16

Assessing Adult Relationships( Connected Person Foster Carers)

1 24 24

Facilitating Circles of Support Delivery 4 24 96

Delivering Responsible Individual Support Sessions for Managers

2 12 24

Further delivery of R&I Act overview 2 12 24

Dignity & Respect 1 24 24

TOTAL 40 772

The above is a menu of opportunity some of which requires further development to ensure the Workforce Development Team meet the needs of staff and delivery the right key messages. The above sessions will be delivered through action learning sets, formal training, peer group work and staff surgeries.


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