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In association with: Presented by: Social in the Flow – Transforming Processes and Sharing Knowledge Presented November 28, 2012
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In association with: Presented by:
Social in the Flow –Transforming Processes and
Sharing Knowledge
Presented November 28, 2012
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About AIIM
AIIM is the Global Community of Information Professionals
We provide the education, research, and certification that
information professionals need to manage and share
information assets in an era of mobile, social, cloud, and big data.
Learn more about AIIM at www.aiim.org
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AIIM Info – @aiiminfo
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Thank You to the Underwriters of this Event
TIBBR – www.tibbr.com
IronMountain – www.ironmountain.com
Provides information storage and management services that help lower the costs, risks and inefficiencies of managing physical and digital data. Records Management, Data Backup and Recovery, Document Imaging and Information Destruction.
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AIIM Presents:
Host: Theresa Resek – Director, AIIM Webinars
Laurence Hart – CIO, AIIM
Ryan Harmon – VP WW Sales & Alliances, Tibbr
Social in the Flow –Transforming Processes and Sharing Knowledge
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Introducing our Featured Speaker
Laurence Hart
CIO
AIIM
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The goal of Social is Communication
Social helps to remove serendipity from the equation
What is Social?
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[We] are seasoned enough to know this isn’t just a piece of software – this could change the way we’re doing business
- Intelligence Analyst
Intellipedia
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383 Participants
57% from the United States
25% from Europe
Who Did We Talk To?
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Increased Collaboration and Knowledge Sharing are seen
as the biggest benefits of integrating social into
processes
32% looked to Social to Improve Customer
Satisfaction
Benefits of Social
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Managers favor integrating social into process by 2:1
CFOs oppose social 8:1
Records Managers and Compliance Departments
oppose social 4:1
Social Integration Support
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64% of organizations are using Social but have no
integration to their business processes
21% are beginning to integrate social into some
processes
Integration is Lacking
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Integration Variation
0% 10% 20% 30% 40% 50%
Do not use
Only just starting to use
Using but not integrated to business processes
Some processes integrated
Integrated into many business processes
Business to Business (B2B) Business to Consumer (B2C)Government to Citizen (G2C) Government to Business (G2B)
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76% of organizations are not recording any social content
as records
35% feel that social content should always be stored
Only 6% have an automated approach
The Governance Question
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50% view Mobile as either valuable or important
24% don’t know how mobile ties into plans for social
Mobile Connectivity
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Foundation of collaboration required
Integrate into your process to achieve maximum benefit
Governance is critical, integration makes it easier
More Questions?
Reach out to me on Twitter: @piewords
Check-out AIIM’s Social Media Governance Coursehttp://www.aiim.org/Training/Certificate-Courses/Social-Media/Overview
Remember
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Introducing our Sponsor
Ryan Harmon
VP WW Sales & Alliances
Tibbr
Ryan Harmon VP of Sales, tibbr
© Copyright 2000-2012 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
Social Networking Rewired Communication & Sharing
In Our Personal Lives
© Copyright 2000-2012 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
© Copyright 2000-2012 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
© Copyright 2000-2012 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
Social Networking within the Enterprise MUST be Different
Who knows Whom?Who knows What?What is Where?
PEOPLE AS AN API
SOCIALGRAPH
ConsumerYou follow friends
EnterpriseYou follow people, processes, Information & applications
ConsumerYou listen to music
EnterpriseYou listen for changes in a PO or pricing document
ConsumerYou share a laugh and send a smile
EnterpriseYou act on a status update
EXPERTISE LOCATION
IDEA GENERATION
EMPLOYEE ONBOARDING
Enterprise Social Graph
PeopleDeptFilesApplicationsSubjects
Contact UsRyan [email protected]
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Questions?
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For the full research discussed today, download the new
Industry Watch
Social In the Flow
www.aiim.org/research
AIIM Resources
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