Social Media Best PracticesSOCIAL MEDIA

• Broader Reach: As the largest social network on the planet with no signs of any decline, Facebook offers the greatest opportunity to find and connect with Lexus fans.

• Deeper Engagement: With a 420 character limit on status updates (compared to Twitter’s 140), Facebook offers the opportunity for deeper conversations to take place between brands and fans. Facebook pages also have the ability to host multiple types of rich media content and may also be customized to reflect

• Hyper-targeted advertising: **Because of Facebook’s “closed’ platform, users feel more comfortable sharing personal information such as their political affiliation or their favorite movie than they would on other sites. These granular details about a user’s preferences allow advertisers to create campaigns aimed at much smaller, more relevant audiences than ever before, while maintaining user privacy.

• The Feed Factor: **Each time a Fan engages with a Page, this action is updated within their Wall Feed, alerting Friends about their recent interaction with a company brand and introducing the Page to a new group of users. The Wall Feed is a comprehensive and accessible real-time archive of a user’s specific interests.

FACEBOOK

• Twitter is a service for people to communicate and stay connected through the exchange of quick, frequent messages. These messages are posted to your profile , sent to your followers, and are searchable on Twitter search along with external social search engines.

• Twitter is: – An information network made up of 140-character

messages. It's an easy and quick way to discover the latest news related to subjects consumers care about

– Avenue for direct interaction: brands have access to both existing and potential customers. No other medium allows for such immediate conversation and feedback with and from consumers

– Viral: Newsworthy tweets are like real time press releases. When it comes to communicating your message directly to consumers, Twitter not only makes it easy, their platform was designed for shareability so your message can travel across the twittersphere in a matter of clicks.

– Traffic Driver: ability to drive traffic to external sites as a direct result of a link posted on Twitter. Implementation of thoughtful campaigns anchored by real incentives to click thru (i.e. coupons, sweepstakes, exclusive content, calls-to-action),

– Real Time Insights: Twitter enables access to up to the second stats on who’s talking about your brand, what they’re saying, where they’re saying it from and how they’re saying it. The same insights on the competition’s activities can be accessed through Twitter’s real time search engine.

TWITTER

• Opportunity for Impressions: As the second largest search engine and the most popular online destination for video content, YouTube offers the greatest opportunity for brand impressions through video.

• Easy share-ability: YouTube videos are platform-agnostic and can be shared on nearly every platform.

• Google-Level Analytics: Because they are owned by Google, YouTube provides a robust analytics platform including key word analysis and traffic sources, content “hot spots” (showing at what point viewers stop watching your video) and insights about which of your videos are most popular and with whom.

• High Search Engine Results: Google rewards multimedia content with higher search ranking so your videos have a better chance of rising to the top of the results page.

YOUTUBE

By The Numbers

Fans: 5,926,693Engaged Fans: 174,727Engagement %- .02948%

Subscribers: 21,824 Video Views: 32,187,108

Fans-1,014,672Engaged Fans- 109,851Engagement %- .10926

Tweets: 3,433Following: 341Followers: 97,650

Tweets: 8,277Following: 13,279Followers: 282,92036% inactive, 12% fake, 52% good

Subscribers: 8,935 Video Views: 11,236,310

Fans-844,921Engaged Fans- 19,419Engagement %-.02298%

Tweets: 593Following: 287Followers: 14,293

Subscribers: 17,173 Video Views: 9,670,152

Fans-1,719,993Engaged Fans- 99,016Engagement %- .05756%

Subscribers: 12,553Video Views: 11,695,614

Tweets: 4,606Following: 2,307Followers: 306,86745% inactive, 8 % fake, 47% good

Brand Summary: Lexus

• Campaigns on Facebook are well-executed, and supported on Twitter• Accounts are heavy on promotion, light on engagement• Word for word messaging is repeated across outlets• Tone and voice are inconsistent. Language seems stifled.• Issues:

• Inconsistency• Create clear goals for each social channel.• Lexus is progressive and edgy. Our social media, however, is not.

Cut back on formal tone.• Be consistent in messaging and responses.• Determine position on customer service via social.• Establish brand guidelines and voice for L Studio.• Convey a unified impression across channels, without using exact

duplicate content.• Rewrite YouTube tags.• Continue presence on G+ so page does not appear abandoned.

Additional resources should not be invested.

Audi: OVERVIEW

Fanbase: 5,901,496 (10.22.12)Frequency of admin post: 1-2 times/dayFrequency of unique comments: Multiple daily comments Level of user-engagement: Very high

Need screen shots of facebook & twitter

TACTIC OBSERVATIONS1. Customized Content Per Medium: - customizes copy for Twitter and Facebook for the same assets.2. Product Posts : Frequently post product photos to give their followers and fans both the chance to

imagine and a taste of daily utility.3. Photos Rule: Frequently includes photo assets to enhance link and video content pushes.4. RT Loyalist: Audi engages with their followers/fans by frequent retweets, spotlighting their audience

and rewarding their contributions.

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1 3

4

With an air of confidence, Audi has a playful and accessible tone that invites their audience to engage. • Challenging/Competitive • Anti-Establishment• Humanized

MESSAGING TONE

Brand Summary: BMW

• Lowest follower count on Twitter and Facebook.

• Lowest percentage of engaged fans on Facebook.

• Twitter:• RT compliments, but only sporadically engages with user to further

conversation• Video, photo, Instagram, and link heavy• Reads like an advertisement, not well-written

• 2nd in YouTube subscribers, lowest video views

Brand Summary: Mercedes

• Twitter:• Use custom bit.ly shortener-

mbenz.us• Features links to reviews on other

sites

ENGAGEMENT OPPORTUNITIESWith the goal of increasing engagement with our community,

Lexus could benefit from extra efforts in rewarding our followers by replying to posts, retweeting content, and “liking” comments.

AUDIENCE With the goal of increasing engagement with our community, Lexus could benefit from extra efforts in rewarding our followers by replying to posts, retweeting content, and “liking” comments.

Brand Summary: Audi

Facebook

Twitter

Twitter: Hashtags

#LFAvJet#NewLexusES#MM#LexusIgnition#LFA1k#LexusCT#LexusLFCC#PursuePerfection#LexusEcoChallenge#LexusLove

#MTSUVOTY#LagunaSeca#GangnamStyle

#wantanR8#thingsslowerthanS6#allroad#quattro#thesmodels

#greenissexy#3series4A4#A4memories#stratos#audiwinterride#audi#myfirstaudi

#mpower#mmonday#BMW#BMWFanStory#bmwtrivia

#m3#alpina#m6#bmwactivehybrid#3series#activehybrid5#lsetta#ultimatedriver#x1rto#x1

BRAND#Audi 

MODELS#A7#S6 #RS5#S7 #S8#A3TDI

PRODUCT LINES#theSmodels#quattro 

CAMPAIGNS #WantAnR8#A4memories#thingsslowerthananS6#ProgressIs#Cometogether (campaign with Ducati)

HASHTAGSAudi uses a series of hashtags including brand, specific models, product lines, and campaigns.With their campaigns, they integrate the model name within the hashtag, i.e. #thingsslowerthananS6. Campaign names also highlight the tone of their messaging.

YouTube

Final Thoughts + Action Items