1. iReach Market ResearchDeeper Insights | Better Research Social Media in Ireland 2010 Oisin Byrne Managing Director oisin.byrne@ireach.ieiReach Market Research

2. Deeper Insights | Better Research Innovation Only Agency with Research Panels Online, Video and Mobile Research Best Practices Methodologies, Data Validation QA, Analysis and Reporting Excellence of People Research Analysts Project Consultants Leading Technology Support for all Research Methods Range of Reporting Options 2iReach Market Research

3. iReach Research Panels iReach Panels for Quantitative and Qualitative Consumer Panel of 15,000 Adults Business Panel of 5,000 Decision Makers Northern Ireland Consumer Panel of 5,000 Adults Business Panel of 2,000 Decision Makers Fully support ESOMAR 26 Questions Best Practices in Active Panel Management Recruitment and Segmentation Access to International Panels Partners in UK, France, Denmark and Italy 3 iReach Market Research

4. Insight driven Research Research Market somewhat traditional in Ireland New technologies and Online innovations have the potential to add real, measurable benefits to market research An enhancement, rather than replacement of more traditional research methods Cost Effective, Innovative, Timely and Flexible 4iReach Market Research

5. Reference Clients 5iReach Market Research

6. Best in Class Fieldwork and Analysis Integrated Research Platform 6iReach Market Research

7. Consumer Trends implications for Marketing and Brand Awareness 7iReach Market Research

8. Adoption of New Media Channels Convergence Personalisation Broadband & accessibility Proliferation of communication channels 8iReach Market Research

9. The Digital Consumer More informed and empowered More interconnected and communicativeNew mobile communication services Increased online tenure Empowerment of the Consumer Educated Purchasers Ever-faster broadband More global perspectives Broadband always on and always available Increased time spent online 9iReach Market Research

10. Map of Social Media 10iReach Market Research

11. Brand can mean many things The name of a company Product, or service A trademark or Whatever.. For consumers, a brand is an experience Every marketing message consumers see or hear creates an impression of what the brand stands for its image. Every interaction with a product or its maker provides tangible proof of the real value the brand delivers its action. 11iReach Market Research

12. Brands will continue to be highlyexposed Customers will learn about your brand from individuals outside your influence Creative individuals will create media that will contribute to the shaping of your brand Popular individuals can become the definitive authority on your brand to some customers 12iReach Market Research

13. The relative importance ofcommunicating image and deliveringvalue by touch point 13iReach Market Research

14. Social Marketing adds many newtools to the marketers tool kit 14iReach Market Research

15. Internet and TV UsageiReach Market Research

16. Growing Trend - Watching TV whileusing the Internet Q66: How often do you watch TV while using the internet? (N=1000) 100 Never 80 32% Rarely (once or less a month) 60 16% Sometimes (couple of times a month) 52% 19% 40 Often (couple of times a week) 20 18% Most of the time (daily of 15 % almost daily) 0 Total SampleWe see a growing trend of simultaneous consumption of media with 52% of the interviewees tend to watch TV whileusing the internet on a regular basis. Often this is catching up on work and personal emails, Social Networking orhobby related areas. Examples include Flickr, Facebook and YouTube.iReach Market Research

17. Who is watching TV while usingthe Internet Q66: How often do you watch TV while using the internet? (N=1000) Never Rarely Regularly Male 41 % 48 % 46 % Female 59 % 52 % 54 % 18-24 8% 14 % 21 % 25-34 34 % 34 % 41 % 35-44 28 % 31 % 24 % 45-54 19 % 10 % 10 % 55-64 7% 8% 3% More than 65 4% 3% 1% N=320 N=160 N=520- We see a growing trend of Internet users across all ages and balanced across males and females, with the highestlevels of 25-34 year olds, who are more likely to be active Social Networkers with 35-44 year olds are likely to beengaged in work related activates.iReach Market Research

18. Reasons for watching online TV Content Q67: Do you watch Online TV Content (TV Programs delivered over the Internet rather than TV)? (N=1000) Q69: What are the main reasons for watching TV online? (N=550) Frequency : Reasons for watching Online TV100 Catch-up with broadcast TV programmes that have been missed 56% Never80 45% Catching up on missed series 39% Rarely (once or less a month)60 Sometimes (couple of times Watching previews or trailers 21% 24% a month)40 31% Often (couple of times a Watching highlights of a programme 21% week)20 18% Most of the time (daily of Catching up on programmes that have 19% 10% almost daily) been recommended 0 3% Total Sample - With the launch of online TV Content services earlier this year by TV3 and RTE, we see an emerging trend of TV Content consumption or media snacking. This is where program viewers will watch TV programs online rather than on Digital or Terrestrial TV and any time during the day or night. - We estimate that 31% are regular consumers of Online TV Content plus and additional 24% irregular consumers of online TV Content, but we expect this figure to increase as awareness of such services increases. iReach Market Research

19. Who is watching Online TV Content Q67: Do you watch Online TV Content (TV Programs delivered over the Internet rather than TV)? (N=1000) Frequency towards age and gender : Never Rarely Regularly Male 36 % 50 % 54 % Female 64 % 50 % 46 % 18-24 9% 10 % 29 % 25-34 35 % 36 % 39 % 35-44 30 % 29 % 19 % 45-54 17 % 12 % 8% 55-64 4% 9% 4% More than 65 5% 4% 1% N=450 N=240 N=310 - We see similar trends to those that watch TV while using the Internet to those that watch TV content online with the highest proportion being 25-34 year olds. However there is a higher awareness amongst younger demographics of available online TV Content and a higher level of consumption. iReach Market Research

20. Attitudes towards advertisingiReach Market Research

21. Advertising: Preference and Impact Q50: Which types of Advertising do you remember most positively? (N=1000) Q57: Which types of Advertising are most likely to make 3 purchase a product? (N=1000) 5 4.5 4 3.5 you 2.5 2 1.5 1.5 60 TV Ads 2 2.5 Impact 3 30 Radio Ads 3.5 Magazine Ads Newspapers Ads Outdoor Ads 4 Online or Internet 4.5 Ads 5 0 30 60 Remembered positivelyWhen compared to other media channels, TV has the highest rate of recall as well as impact based on firstpreferences mean scores, followed by Radio Adverts. Print media scores well, led by Newspapers while Onlinescores lowestiReach Market Research

22. Advertising: Positive recall byPreferences Q50: Which types of Advertising do you remember most positively? (N=1000) Types of ad remembered positively (ranked by mean) TV Ads 60% 19% 8% 5% 3% 5% Radio Ads 17% 35% 17% 12% 9% 11% Newspaper Ads 6% 15% 26% 25% 20% 9% Outdoor Ads (Bus Shelters, Billboards) 8% 15% 23% 19% 20% 15% Magazine Ads 3%8% 16% 22% 28% 23% Online or Internet Ads 6% 8%10% 17% 20% 40% 1st Preference 2nd Preference 3rd Preference 4th Preference 5th Preference 6th Preference - When asked, consumers state a strong preference toward TV advertisement with 60% of first preferences followed by Rado and Outdoor advertising Radio scores the highest second preferences with 35% versus 19% of second preferences for TV iReach Market Research

23. Advertising: Positive recall byMean Q50: Which types of Advertising do you remember most positively? (N=1000) Types of ad remembered positively 18-24 25-34 35-44 45-54 55+ Male Female All TV Ads 1.6 1.7 2.0 2.0 2.4 2.0 1.7 1.9 Radio Ads 3.2 3.0 2.8 2.7 2.9 2.9 2.9 2.9 Newspaper Ads 4.0 3.6 3.6 3.2 3.1 3.4 3.8 3.6 Outdoor Ads (Bus Shelters, 3.4 3.7 3.7 4.0 4.0 3.7 3.7 3.7 Billboards) Magazine Ads 4.2 4.4 4.4 4.5 4.3 4.6 4.1 4.3 Online or Internet Ads 4.6 4.6 4.6 4.6 4.3 4.3 4.8 4.6 - TV Ads have a strong mean score (lower) across all Age groups and has a stronger impact on females over males while Radio Ads score consistently well across all Age groups with the most positive impact amongst 45-54 year olds - Newspaper Ads have a stronger impact on older demographics and especially amongst males - In terms of recall, online scores lowest across all media channels iReach Market Research

24. Advertising: Positive Impact byPreferences Q57: Which types of Advertising are most likely to make you purchase a product? (N=1000) TV Ads 54% 20% 10% 7%5%5% Radio Ads 12% 26% 19% 15% 15% 14% Newspaper Ads 12% 13% 23% 25% 18% 9% Magazine Ads 7% 16% 15% 21% 24% 18% Outdoor Ads (Bus Shelters, Billboards) 5% 14% 19% 20% 24% 19% Online or Internet Ads 10%11% 14% 12% 16% 37% 1st Preference 2nd Preference 3rd Preference 4th Preference 5th Preference 6th Preference- Television Ads appears to be the strongest way to influence consumers with 54% making this their first preference- Online shows and improved impact score (10%) over recall (6%) with a more positive preference while most othercategories show a reduction in impact over recalliReach Market Research

25. Advertising: Recall and ImpactComparisons Q50: Which types of Advertising do you remember most positively? (N=1000) Q57: Which types of Advertising are most likely to make you purchase a product? (N=1000) Outdoor Online or Magazine Ads (Bus Newspaper Internet Radio Ads TV Ads Ads Shelters, Ads Ads Billboards) Top 2 box in % 14% 11% 23% 21% 52% 79% (Positive recall) Top 2 box in % 22% 23% 18% 26% 38% 74% (Impact) Difference +8 + 12 -5 +4 - 14 -5- Online and Magazine Ads show the most positive improvement in terms of Impact over Recall, where impact ismore likely to influence a product purchase- Online has a wider positive impact over all ages and gender, where Magazine Ads have a strong impact on youngerconsumer groups.- Newspaper Ads also show a positive improvements in terms of influencing a product purchase especially amongstolder Age demographicsiReach Market Research

26. Online Advertising: Impact and Persuasion Q75 - Looking at the following list, which forms of Online Advertising do you find the most persuasive in making you consider a product or brand? (N=1000) The most persuasive (Multiple Answers): Display Adverts (on a Website) 42% Search Adverts 32% Adverts on Social Networking sites 27% Adverts in Online TV programs 21% Pop-up Adverts on a Website 15%Adverts in Online Videos or Webcasts 14% Sponsored Podcasts 12% Adverts in Blogs 11% Adverts in Games 8% None of the above 39% - Display Adverts on websites appears to be the most persuasive Online Advertising (42%) -Targeting advertising shows it is a very most powerful tool: Search adverts (32%) and Adverts in social networking sites (27%) - The other kinds of Online advertising appear too specific to show a stronger impact iReach Market Research

27. Online Advertising: Positive Impact Q75 - Looking at the following list, which forms of Online Advertising do you find the most persuasive in making you consider a product or brand? (N=1000) The most persuasive Online Advertising (N=486) Display Adverts (on a Website) 69% Search Adverts 53% Adverts on Social Networking sites 45% 39% 61% Adverts in Online TV programs 35% Pop-up Adverts on a Website 25% Adverts in Online Videos or Webcasts 23% None Sponsored Podcasts 20% At least one Adverts in Blogs 18% Adverts in Games 13%-39% of the respondent consider that none of the Online Ads presented have impact on them- Display Adverts on websites appears to be the most persuasive Online Advertising (69%)-Targeting advertising shows it is a very most powerful tool: Search adverts (53%) and Adverts in social networkingsites (45%)iReach Market Research

28. TV advertising versus OnlineAdvertising Q76 - When thinking about Advertising, how would you compare the impact of TV Advertising with Online Advertising?? (N=1000) 45% Information and Giving enough information decision making to make a purchase 40% decision Impact of Internet Ads (%) 35% 30% Helping people decide which brands are relevant Providing new information about a brand people are 25% already aware of Causing a re-evaluation of 20% a brand Brand value and 15% Sparking interest in a awarness brand 10% Persuading people to try a 5% brand or product Telling people about a new brand they havent heard of before 0% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Impact of TV Ads (%)iReach Market Research

29. TV advertising versus OnlineAdvertising Q76 - When thinking about Advertising, how would you compare the impact of TV Advertising with Online Advertising?? (N=1000) Impact on various situations: TV is About the Online is stronger same stronger Telling people about a new brand they havent heard of 77% 16% 7% before Sparking interest in a brand 62% 28% 10% Providing new information about a brand people are 46% 30% 24% already aware of Persuading people to try a brand or product 65% 25% 9% Helping people decide which brands are relevant 40% 35% 26% Causing a re-evaluation of a brand 42% 34% 24% Giving enough information to make a purchase decision 35% 26% 39% - Television remains stronger in most cases and shows its capacity to flourish Brand value and awareness - Internet is seen as a detailed information provider to help the decision making process iReach Market Research

30. Bulmers Pear Ad Campaign Case StudyiReach Market Research

31. Bulmers Adverts - Overall Recall Q87 - Bulmers has recently launched a new Pear Cider Drink. Do you remember seeing or hearing their new Ads? Have a look at the following list and click all that you remember.? (N=802) Recall (Multiple Responses): TV 83% Billboards and Bus Shelters 37% Online and Internet 31% Radio 30% Newspapers 18% Side of Dublin Bus 16% Other 7% - Bulmers Television Ads are the most recalled after the campaign (83%). - Outdoor Ads and (37%) Online Ads (31%) are well recalled but tend to stand back . iReach Market Research

32. Bulmers Adverts Online influence Q87 - Bulmers has recently launched a new Pear Cider Drink. Do you remember seeing or hearing their new Ads? Have a look at the following list and click all that you remember.? (N=802) Recall (Multiple Responses): 86% TV 83% 53% Billboards and Bus Shelters 37% 100% Online and Internet 31% 31% Radio 30% 33% Newspapers Remembered Bulomers Online Ads 18% (N=249) 25% Side of Dublin Bus 16% All (N=802) 4% Other 7% - Interviewees who remembered seeing Online ads tend to remember more other kinds of ads than total sample (Billboards and Bus Shelters, Newspapers, Side of Dublin Bus) iReach Market Research

33. Recall by Internet users while watching TV Q87 - Bulmers has recently launched a new Pear Cider Drink. Do you remember seeing or hearing their new Ads? Have a look at the following list and click all that you remember.? (N=802) Recall (Multiple Responses): Never Rarely Regularly All TV 81 % 74 % 87 % 83 % Radio 27 % 32 % 32 % 30 % Newspapers 14 % 13 % 21 % 18 % Online and Internet 21 % 27 % 39 % 31 % Billboards and Bus 32 % 35 % 41 % 37 % Shelters Side of Dublin Bus 12 % 16 % 18 % 16 % Other 8% 11 % 5% 7% - Interviewees who regularly watch TV and use the internet at the same time tend to remember more other Bulmers Ads. Here we notice the influence of a simultaneous exposure on Ads recall. iReach Market Research

34. Bulmers Adverts Recall against base Score of Embrace the Pear Recall against iReach Recall Baseline Online and Internet 25% TV 23% OOH 14% Radio 13% Newsprint 6% - Online Adverts had a 25% higher recall rate over the iReach baseline, due to wide range of online Ads as well as the use of multi-panels and rich media employed in the Online Ad production -TV Adverts scored 23% higher recall rates against the iReach Recall Baseline, as did all other media formats -The iReach Recall baseline is calculated on the based Consumer Recall and Impact benchmark with other campaigns iReach Market Research

35. Recall: RTE Unprompted Recall of Online Ads 31% 24% 4% Do not remember any Ads from the website: 27%iReach Market Research

36. Recall: Ireland.com Unprompted Recall of Online Ads 45% 18% Do not remember any Ads from the website: 33% 38iReach Market Research

37. Recall: TV3 Unprompted Recall of Online Ads17% 3% 5% Do not remember any Ads from the website: 43% 11% 39iReach Market Research

38. Recall: Unprompted Online Ads Recall All sites Q81/82/83 - On the TV3, RTE and Ireland.com websites do you remember any of the special offers or Advertisers? (N=802) Bulmers 45% RTE Guide 31% AIB 24% Visa 18% Peter Marks 17% Tesco Mobile 11%- The rich media and interactive nature of the Bulmers Embrace the Pears Ad formats generated a very high unprompted recall rate when compared to different online ad formats across leading media websites- RTE Guide follows next in terms of unprompted recall and both Bulmers and RTE shared the same placement on the respective website 40iReach Market Research

39. The most memorable Q84 - Of the Adverts you remember, which are the most memorable? (N=802) 1st 2nd 2nd 3rd 41iReach Market Research

40. Online Multiplier Embrace the Pear Online Recall multiplier effect on other media 86% TV 83% 1.04 53% Billboards and Bus Shelters 37% 1.44 31% Radio 30% 1.02 33% Newspapers 18% All (N=802) Online Multiplier 1.87 25% Side of Dublin Bus 16% 1.56 - Interviewees who remembered seeing Online ads tend to remember more other kinds of ads than total sample (Billboards and Bus Shelters, Newspapers, Side of Dublin Bus) iReach Market Research

41. Recall of Bulmers Website Ads Q88 - Have a look at the following Online Advert for Bulmers "Embrace the Pear" and thinking about this campaign, on a scale of 1 to 10, does such an online advert make the other Bulmers Embrace the Pear Ads (TV, Radio, Outdoor etc.) more memorable?? (N=802) Recall Improvement: 1=Not at all Memorable or no impact Average /10 and 10=Where impact is Very Memorable6.5 6.5 6.1 6 65.5 5.5 5.3 5.6 5.3 5 5 5.1 5.04.5 4.5 Remembered All Never Rarerly Regularly All online Ads in (by frequency of watching TV while using the internet) Q87 - The Bulmers Online Advert tends to make other Bulmers Ads more memorable. - People watching TV while using Internet state the Bulmers Online Advert make the rest of the campaign more memorable iReach Market Research

42. iReach Market Research methodsiReach Market Research

43. Insight driven Research New Product Development Concept Testing Supply Chain and Distribution Customer Feedback Customer Satisfaction Mystery Shopping Industry Research Pharma & Health, Food and Drinks Sectors Financial Services, IT, Media and Telecoms Brand and Ad Testing Brand Awareness and Brand Values Ad Testing and Impact Measurement 45iReach Market Research

44. Use of iReach Panels Custom or Ad Hoc Projects New Product Development PR and Media (Ad Testing) Brand Awareness and Customer Advocacy Regular Trackers Digital Pulse Tracker Digital Consumer Trends Business Sentiment Tracker Economic Trends Consumer Shopping Trends Online and Retail Custom Panels Website opt-in or Online Recruitment Customer Panel Managed by iReach 46iReach Market Research

45. iPhone Research Panel iReach Built Panel of 50 iPhone Owners Focus Groups and In-depths (IDIs) Product Testing, Usability 23% of all Mobile Phones are Smartphones (iReach Omnibus Feb 2010) Market Leaders are Nokia at 40% followed by iPhone at 31% and Blackberry at 12% Represents 9%, 7% and 3% of all mobile phones respectively 47iReach Market Research

46. iReach Supported Research Methods Online Research Most Quantitative Projects now using Online Ad Hoc and Trackers Ideal for Rich Media Support (TV, Radio and Print) CATI Customer Satisfaction Surveys Pre-screening, Segmentation and Recruitment Qualitative Research Focus Groups and In-depths Video based Qualitative Research 48iReach Market Research

47. iReach Online Services Monthly Online Omnibus for Research iReach Business Decisions Multibus iReach Consumer Decisions Multibus Online Focus Groups Website based Research Visitor Profiling Usability and Engagement Feedback Analytics iTestAds - Ad Test and Awareness Rich media support for Audio, Video or Print Graphics 49iReach Market Research

48. Video Based Research iReach Consumer Decisions Panel Pre-screening, Segmentation and Recruitment Video based Qualitative Research Focus Groups and In-depths (IDIs) Include Video with Reports Qualitative Research at the speed of Online Quant Turnaround in 3 Days Polls, Diary Projects and IDIs 51iReach Market Research

49. Video Research Projects iReach Research Panels Pre-screening, Segmentation and Recruitment 200 Members opt-in with WebCams 50 with iPhones Mixed Online Qual and Quant Video Streaming Online Surveys with Video for Quant Online Video or Focus Groups for Qual 52iReach Market Research

50. Video Streaming of Groups 53iReach Market Research

51. Ad Testing 54iReach Market Research

52. Video Based Focus Groups 55iReach Market Research

53. Powerful Co-creation Platform 56iReach Market Research

54. Realtime respondent metrics 57iReach Market Research

55. Sample Applications Ad Testing Ad Measurement In home Ethnographies Package Testing Product Testing Product Tasting Usability In-store Applications Shelf Test Product Positioning and Promotion In-store BrandingWebsites and Content 58iReach Market Research

56. Point of Experience Measurement Mobile ResearchiReach Market Research

57. Mobile Research Illustration 60iReach Market Research

58. Some Applications for Mobile Research Measuring Satisfaction and Advocacy Evaluating Signage and New Items in retail outlets and In-store communications Understanding the Out-of-box Experience Guaranteeing Brand Consistency Measure Sponsorship Brand Awareness at Events and Venues Capture instant feedback on promotions Track shopper trends and actual behaviors Evaluate advertisements in field (print/TV) 61 iReach Market Research

59. Research Analysis and Reporting Switch telecoms Detailed Analysis Switch bank accounts to providers for better get a better rate rates Switch to a cheaper utility provider Ride bike or walk Use sales and % To be used after recession whenever possible Shop more online promotional discounts Robust and Valid Data Use price comparison websites Do DIY Cook at home more often Buy generic Product Cut back on non- Detailed Analysis Less common key long term essential spending choices but will strategies remain High Quality Reporting Cut down on nights out and takeaways 3 Levels of findings Do not touch this at Take fewer holidays Ok for the moment but all I wont give up on it Summary % Use of the strategies Conclusions Recommendations Quantitative Use Open Ends where possible Qualitative Use video where possible 62iReach Market Research

60. Memberships and Partnerships Memberships AMA, AQR, ESOMAR, Marketing Society, MII Awards and Recognition Inspired IT Awards 2008 Marketing Society Dec 2009 All Island Marketing (AIM) Awards May 2010 63iReach Market Research

61. Summary and Close Only Agency in Ireland with own or Proprietary Research Panels Recognised for Research Excellence Select the best Approaches for each research project Maximise the benefits of Qual and Quant research methods Focused on Deeper and actionable Insights Timely and Cost Effective research projects 64iReach Market Research

62. Links to more information iReach Case Studies Portal Demonstrations Top Tips for Online Research oisin.byrne@ireach.ie Monthly Omnibus iReach Market Research Anglesea House www.ireach.ie Blackrock Co. Dublin www.ireachonline.com T. 01-400 3600iReach Market Research