The Fourth Wall

Integrating social networks into a Web 2.0/3.0 company

Customer Service 2.0

Eric Berto

Social Media Networks

Discover, Create, Converse

Create Content

…and share

Citizen Journalist …Video maker, podcaster radio host, photographer

PowerPointPhoto blogs

Voice PodcastsDiagrams

Text blogsVideo blogs

Depth of Content

Find and Filter Stuff

… and share

Citizen Editor …Search, Discover, Filter

CRM 4.0 in Facebook Thanks Cybner!

DETAILSInformationAddressesActivitiesHistorySubContactsRelationshipsWorkflowsSALESOpportunitiesQuotesOrdersInvoicesSERVICECasesContractsMARKETINGMarketing ListsCampaigns

Create a conversation

… and share

Social Media Networks

• Discoverability and filter: viral

• Depth of content: content

• Discussion: chat, communication

Peer Production

The Centre Cannot Hold

Not Social Media Networks

Activity networks that disrupt economic sectors

Social Telecommunications

Customer to Customer

ICanHazMeraki.net

© 2007 MadPilot Productions and Aggregated Solutions All enquiries/suggestions/issues, please contact via support @ icanhazmeraki.net.

Social Finance

Customer to Customer

CircleLending

Lending Club in Facebook

Canada

China

Africa

GermanyNetherlands and Italy

Blog source: http://www.wiseclerk.com

Australia

Jan 2008Coming Soon

Australia

Business Week has estimated that P2P lending is expected to be a $10 Billion dollar industry by 2010.

Social Jobs

Customer to Customer

Participatory Cooking

Person to Homeless

http://groups.myspace.com/burritoproject

Hat tip: Mark Pesce

Social Network Travel

Impactful travel arrangements

errrrr

The Adult Industry

This presentation is available at:

http://slideshare.net/Silkcharm

Laurel Papworth’s blog:

http://silkcharm.blogspot.com

Attribution Non-commercial Share Alike (by-nc-sa)