Date post: | 04-Jul-2015 |
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Business |
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SOCIAL
RESPONSIBILITY
AND THE SERVICE
DESK
Lisa Burt 9th October 2014 10/10/2014
CONTENTSCONTENTS
1 Introduction To Social Responsibility At Northumbrian Water
2 Identifying and implementing the quick wins
3 Developing the longer term goals
4 What is the impact?
5 Thank you - questions
2
INTRODUCTION TO
SOCIAL
RESPONSIBILITY AT
NWL
3
• Our Vision
Responsible business in the community
• Investment in our communities
• Participation in our communities
• Educating our communities about their environment
• Supporting healthy communities
• Supporting developing communities through WaterAid
4
INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL
5
INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL
• Just An Hour
• Tap into - water for health
• Cheque it our – employee sponsorship scheme
• Payroll giving
• Sponsorship
• Education
• Community Foundations
• Partnership working
• Charitable support
• Castleview Academy
• Supporting our communities
6
INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL
JUST AN HOUR
Just an hour
Volunteering
8
IDENTIFYING &
IMPLEMENTING THE
QUICK WINS
• Engage & involve your team members
– What ideas do they have
– What charities would they like to support
– Get creative
• Low cost
– Dress down/dress up days
– Bake sales
– Tuck shops
– competitions
9
IDENTIFYING & IMPLEMENTING THE QUICK WINS
10
DEVELOPING THE
LONGER TERM
GOALS
• Does your organisation have a social responsibility strategy?
• Develop a vision and strategy for Service Desk
• Plan for bigger events to ensure service is not impacted
• Know your costs, ensure these are budgeted for in budgets
• Communicate with stakeholders and your communities
• Market what you are doing
– What you have done
– What are the benefits
– Quotes from those involved or benefited
11
DEVELOPING THE LONGER TERM GOALS
12
WHAT IS THE
IMPACT?
• Provides great opportunities for team work and collaboration
• Improves morale
• Improves service
• Opportunities to develop new skills
• Opportunity to talent spot .
• Opportunity to raise profile of the service desk
• Minimise potential for adverse impact
13
WHAT IS THE IMPACT?
THANK YOU