SOCIAL SURREYAdam Lake and Rik Jackson

WELCOME TO SURREY

• Population of 1,132,500

• www.surreycc.gov.uk

• 7,232,491 visits in 2014

• 7,093 pages

• SOCITM Web Award

WHERE WE STARTED

• Started with Flickr, YouTube, Twitter and

Facebook.

• Created Surrey County Council presences.

• Lack of ownership.

• No public engagement.

THIS RESULTED IN

• Staff working on their own.

• No consistent approach.

• Lack of internal networking.

#FEAR

WHAT WE STARTED DOING

• Breaking down barriers

• Encouraging people - resources

• Networking

• Meeting with services

• Training and support

• Identifying audience and service needs

• Audit

• SCC Website - embedding widgets and web pages

AND NOW…

• Better understanding

• Guidance docs/e-learning

• Self-sufficient/confident

• Understand audience/platforms

• Networking - help each other (Surrey Matters)

• Facebook grouping (pages)

• Yammer and Web Workshop Sessions

CASE STUDIES

WHAT’S NEXT

• Opening up of Web 2.0 access

• Improved network based support

• Better analytics and KPI’s

• Zendesk

THANKS FOR LISTENINGANY QUESTIONS?

• Email -

adam.lake@surreycc.gov.uk

rik.jackson@surreycc.gov.uk

• Phone -

0208 541 8788